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Best Semiramis

5.0 of 5
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Leopoldo Cologan Zulueta, 12, 38400 Puerto de la Cruz, Tenerife, Spain
1 room 1 adult
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Best Semiramis
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604 Reviews from our TripAdvisor Community

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Gothenburg, Sweden
1 review
1 of 5 stars Reviewed 4 days ago NEW

Barely qualified as a 3-star though it's labelled as 5 ... The good part: 1) The room is big and the bed is comfortable 2) The sea view from the balcony is impressive. However, it's very noisy since the balcony also overlooks a highway. So don't expect to stay in the bed for too long in the morning since the... More 

Helpful?
Thank Jacky W
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It is huge hotel which was modern a few ages ago. Now hotel is obsolete and lost in travel history. Maybe it had 5 star status ever but now image is ridiculous. Good seaview from rooms but everything old there. Just one small pool is a bit warm located near spa area. A lot of variety in restaurant but quality... More 

Helpful?
Thank Maksmoko
Lowestoft, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited with my partner in Nov 15, the hotel was slightly disappointing as we were expecting a 5 star, the décor is dated and the place feels like its trying to be something its not. The nearby restaurants serve more German food than Spanish so don't expect anything too authentic! Overall we had a nice holiday as the hotel is... More 

Helpful?
Thank rachshenanigans
BestHotels2015, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for sharing your experience at our hotel on Tripadvisor. We are happy that overall you had a nice holiday, and we take note of your observations in order to keep improving our services. Kind regards, Alejandro Rodriguez Hotel Manager More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Me and my girlfriend have just got back from a fab week in Puerto De La Cruz, staying at the Best Semiramis. We had a lovely stay at the hotel. We were greeted at reception with a cold drink which we appreciated having been on a coach for over an hour. The receptionist spoke very good English and was very... More 

Helpful?
5 Thank Dan B
BestHotels2015, Gerente at Best Semiramis, responded to this review

Dear Dan, Thank you very much for your excellent review. It is an honour to recieve such a positive criticism and we are glad that you had a great stay. We hope to welcome you again in the future, Sincerely Yours, Alejandro Rodriguez Manager Hotel Best Semiramis More 

Los Cristianos, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 28, 2015

Being just outside the town the hotel is peaceful at night. Just the sound of the sea. The rooms, bar and reception were very good. The food was excellent but the waiters in general lacked service provided by the rest of the staff. Parking is limited. There are shops and bars in walking distance and if you exit the hotel... More 

Review collected in partnership with Alpharooms

Helpful?
2 Thank Cliverolly
BestHotels2015, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for posting your comments in Trip Advisor and for taking the time to let us know your impressions. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to improve the service quality. We are thrilled you had... More 

Puerto de la Cruz, Spain
1 review
3 of 5 stars Reviewed December 20, 2015

The toothpaste was without fluoride, so don't use that - bring your own. Floors in the room and table in it were was not cleaned during the stay. Some of the clean cutlery in the restaurant was not cleaned propermy.

Helpful?
Thank Holidays4488
BestHotels2015, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for the time taken to share your comments on TripAdvisor. We are really sorry for not having met your expectations. We take note of your comments in order to keep improving our services. Best regards, Alejandro Rodriguez Hotel Manager Best Semiramis More 

St Peter Port, United Kingdom
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed December 7, 2015

Best Hotel Semiramis, locally rated as a five star is way off the scale. Maybe many years ago but not today. Rooms need a complete upgrade. Hotel restaurant good but not 5 star. Entertainment in the evening very amateurish. I visited last March with a Saga group; maybe it has been refurbished?

Helpful?
1 Thank peter m
BestHotels2015, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for your feedback. We are sorry for not having met your expectations and for any inconvenience you might have experienced during your stay. We hope you will give us another chance to rectify and to recover your confidence on a future visit. Best regards, Alejandro Rodriguez Hotel Manager More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 29, 2015

A week in late november we experienced the hotel, where everything functioned. We had an all-inclusive stay and used the hotel very much. It is a big hotel, but we did not notice. Very friendly, we checked in late and got drinks at the reception while we checked in and a plate of nice food were arranged at our room,... More 

Helpful?
1 Thank Hans K
BestHotels2015, Gerente at Best Semiramis, responded to this review

Dear Hans, We are really happy that you and your family enjoyed stay with us here at Best Semiramis. We really appreciate your feedback. We really look forward to welcoming you back in the near future the next time you decide to visit Tenerife. Best Regards, Alejandro Rodriguez Hotel Manager More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 22, 2015

As well seasoned travellers we were extremely disappointed with this hotel which we do not view as anything near 5 star. The view from the room was good but that is where the positives end. The staff all bar a couple were unfriendly verging on rude except when the manager was in the restaurant then they suddenly smiled and tried... More 

Helpful?
2 Thank AnnGraham295
BestHotels2015, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for writing a Tripadvisor review about your stay in our hotel. It is a very useful and valuable source of information that we use and take seriously into account to detect areas where we can improve our service. We are sorry to hear that our services did not live up to your expectations and we apologize... More 

Travelers are raving about these Puerto de la Cruz hotels

Twickenham, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 15, 2015 via mobile

Just returned from a week here. Nice hotel, food ok but entertainment is dreadful! No bars outside this time of year either it was a ghost town! Not much sun round the pool due to the position of the hotel so sunbathed at the lagoon that can be seen from everywhere in the hotel. Lovely there and pavement bars al... More 

Helpful?
1 Thank dazndeb1
BestHotels2015, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for sharing your comments after your recent visit to our hotel Best Semiramis. We are extremely pleased that you had a pleasant stay and our services lived up to your expectations. We take note of your comments about the entertainment and we will keep wokring on improving our services. We hope to welcome you once again... More 

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