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Best Semiramis

5.0 of 5 Leopoldo Cologan Zulueta, 12, 38400 Puerto de la Cruz, Tenerife, Spain
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426 reviews from our community

Traveler rating
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    99
    46
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (426)
  • Mar-May only
    (81)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (132)
  • Dec-Feb only
    (131)
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Ennistymon, Ireland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I strongly advice to stay in this hotel. Very clean, deliciuos food and kind personnel. I'm vegetarian, almost vegan myself and I have to say that the choice was definitely wide. There were always many tasty veggie options. Thumbs up! The view is amazing and the location awesome. The hotel is not too far from Puerto de la Cruz city... More 

Was this review helpful? Yes
Ripon, United Kingdom
Top Contributor
66 reviews 66 reviews
37 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked Puerto de la cruz as visiting friends in the area but the time of year did mean that there were a lot more of the more mature holiday maker than the family visitors...that said, I would rather be in a hotel used by Saga than one used by Club 18-30's!! I also got a really good deal at Best... More 

Was this review helpful? Yes
Staffordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I booked with Mercury Direct, a company I have used before and never been dissapointed with. This was a relatively cheap holiday and my expectations were thus tempered. However, the average rating above does not do the hotel justice. Taking everything into account I believe the rating should state good, just short of being very good. We found ourselves with... More 

Was this review helpful? Yes 1
BestHotels2014, Gerente at Best Semiramis, responded to this review

Dear Guests, Thank you for having chosen Best Semiramis to spend your holidays in Puerto de la Cruz. We really regret the problems you suffered with the lifts during your stay. In spite of all of our efforts, the official maintenance company didn't receive the necessary pieces as fast as they were needed. Fortunately, this seldom happens and we have... More 

Clacton-on-Sea, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel, stayed for 10days. Stunning views and very clean, excellent food and large choice, friendly and hard working staff. Only downside was beds rather uncomfortable, in an otherwise lovely large bedroom and well equipped bathroom, no sun reaching balconys( but amazing views) entertainment average, and would say the Hotel more suited for the more mature person requiring a relaxing... More 

Was this review helpful? Yes 4
BestHotels2014, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for posting your review about your recent stay in hotel Best Semiramis. We are thrilled to know that you enjoyed so much your stay, remarking the friendiness of our staff, the cleanliness and the quality and choice of our Buffet Restaurant. We are sorry to know that you found the matress unconfortable, as we we change... More 

Canvey Island, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a last minute choice made by my partner and I, as everywhere else we were interested in, was fully booked. First impressions were of a very dated, slightly run down in parts, slightly depressing in appearance buliding. It could do with a good coat of paint, refurbishing and decorating, both inside the rooms ans outside the buliding too.... More 

Was this review helpful? Yes
BestHotels2014, Gerente at Best Semiramis, responded to this review

Dear Guest, Thank you for sharing your review about your stay in Best Semiramis last December. We really regret that the general atmosphere of the hotel didn't meet your expectations, although the friendliness and helpfulness of our Reception staff, the brilliant staff at Restaurant and the attentive chamber maids. Thank you for mention the delicious menu and à la table... More 

Chester, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I recently had the misfortune of staying in this supposed 5 star hotel.For staters two thirds of the lifts were inoperable and if you fancied an early morning swim beware of the big bad pool attendant.The pool does not open until 10am and if you attempt to use the facility which is unattended any way you will be severely admonished... More 

Was this review helpful? Yes 1
BestHotels2014, Gerente at Best Semiramis, responded to this review

Dear Mr. Ken H., We deeply regret your stay in Best Semiramis didn't meet your expectations, but let me inform you about some points: The swimming pools' opening hours are clearly displayed. Before 10,00 a.m. the pool attendant and the rest of the staff are not only cleaning the area but checking and aconditionating the water. We are very sorry... More 

Senior Contributor
24 reviews 24 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 weeks in January, we like the hotel , the staff were great and the food was very good , always plenty of choice, the grill could be quite busy so you had to pick the best time which in the evenings was after the rush at about 7.45pm so we visited the bar and had... More 

Was this review helpful? Yes 7
BestHotels2014, Gerente at Best Semiramis, responded to this review

Dear Guests Thank you for taking your time in sharing your comments about your recent stay in Best Semiramis. It's a great satisfaction to read that you enjoyed so much your stay in our hotel: from the room with those stunning views and the noise of the sea, to the choice of food in our Buffet Restaurant. As you mention,... More 

Yorkshire
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After reading the other reviews we loved our stay here. There were a lot of older people staying, but that is not surprising as the hotel is used by Saga. We were impressed with the vast selection of food. I don't normally enjoy the buffet experience, but did love the fact that there were so many dishes to try, and... More 

Was this review helpful? Yes 9
BestHotels2014, Gerente at Best Semiramis, responded to this review

Dear Sara018, We are thrilled to know that you loved your stay in Best Semiramis. Your comments about the quality and choice of food in our Buffet Restaurant, as well as the friendliness of our staff is our best reward to our daily effort. Thank you for recommend us in TripAdvisor. We look forward to welcoming you soon back again.... More 

Kent
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 22, 2015

We are 52 and 62, a couple here for four weeks. Food really good. We have eaten pork duck veal chicken monkfish hake king prawns mussels great choice expertly cooked but dining room can be a scrum. You can eat outside or in. Yes rooms are dared and I agree with nearly all the reviews,it's just what your needs are.... More 

Was this review helpful? Yes 5
BestHotels2014, Gerente at Best Semiramis, responded to this review

Dear Mr. Burnhow, Thank you for your detailed review about your recent stay in Best Semiramis. We are thrilled to know that our Buffet Restaurant choice was of your liking and that our Best Semiramis exceeded your expectations. We take good notice of your comments about entertainment in the evenings, as we try to satisfy guests of different ages and... More 

Maastricht, The Netherlands
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 17, 2015

We stayed in this hotel for six days during our holiday in Tenerife and must say we regretted every moment of it. Going for an apartment would have been a better idea. Here is a list of some cons: 1) First and foremost most of the workers in the hotel never spoke English which was pretty annoying as asking for... More 

Was this review helpful? Yes 3
BestHotels2014, Gerente at Best Semiramis, responded to this review

Dear Mrs. Doris T, We really regret to know that your stay in Best Semiramis didn't meet your expectations. On regards to the English level of our staff, we must agree that not every chambermaids can speak fluently English. The kind of issues you are describing are usually dealt with the Reception staff who manages them with the Housekeeping Manager.... More 

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Additional Information about Best Semiramis

Address: Leopoldo Cologan Zulueta, 12, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:5 star — Best Semiramis 5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Best Semiramis Hotel Puerto De La Cruz
Best Semiramis Tenerife/Puerto De La Cruz
Hotel Style:
#8 On the Beach Hotel in Puerto de la Cruz
#16 Luxury Hotel in Puerto de la Cruz

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