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Beatriz Atlantis & Spa Hotel

Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
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Beatriz Atlantis & Spa Hotel
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Beatriz Atlantis & Spa Hotel
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791 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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pinkziggy
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Located right at the seafront within walking distance of restaurants, shops etc the hotel was very nice, lovely big reception area and plenty of room to sit outside. Our room was pleasant with a sea view, we enjoyed watching the local surfers out every day. We were half board and the food was ok although rather repetitive. We're not fussy... More 

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's a pleasure to know that you enjoyed your stay with us. Nowadays we are working with new menus and new thematic dinner. We hope our guests can enjoy it. These days the weather is quite good, sunny and hot, maybe you can try to come back now! :D We hope to see you back soon. Kind regards More 

Arona
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the warm welcome at check in the minute you stay you are treated as though you are the only customer. The rooms are very well furnished and comfortable with all you require,the restaurant is well laid out with an outside dining area for those who wish to eat al fresco and the pool area always clean with enough loungers... More 

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear John, It's a pleasure to know that you enjoyed your stay with us. Thank you for your comments and we hope to see you back soon! Kind regards More 

South Shields, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have recently had a lovely family holiday in Puerto de la Cruz, staying in the Beatriz Atlantis & Spa. As a family with a 15 month old child we were made very welcome, with all hotel staff taking time to talk and make a fuss, which she thoroughly enjoyed. The hotel was child friendly, clean with food choices to... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear John, Thank you for your comments, It's a pleasure for us to see that you and your family enjoyed your stay with us. We always make our best to make our guests feel so comfortable as possible, like at their home. We will transmit your congratulations to all our staff, and we hope to see you all back soon!... More 

Exeter, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 14, 2015

First of all I think it is important to point out to the readers that the weather in Puerto de la Cruz is very cloudy (as in thick grey clouds so you barely see the sun!). I feel it is important to note as me and my partner did not realize when booking and ended up being disappointed and paying... More 

Was this review helpful? Yes 3
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Katie, It's nice to know that you enjoyed your stay with us. We try to have some details with the guests that inform us that they are celebrating something special, that is the reason because we left a bottle of champagne and fruit in your room. We hope you enjoyed it! We are working in our new menus for... More 

London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 14, 2015

Just returned from Beatriz Atlantis on a short 4 day break. Was an overall nice hotel nicely laid out with pleasant staff but there are a few things to note before choosing this hotel. Bedroom: There are no double beds just single beds pushed together except in a superior room which is about 20€ a night. There is no kettle... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for choosing our hotel to spend your holidays in Tenerife. We have some double bed available in standard or sea view rooms, but probably all of them were busy during your stay, so our staff offered you an available superior room with double bed. We have tea & coffee making facilities, you can contract it at... More 

Lincoln, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 30, 2015

This hotel is right on the beachfront. The beginning of my visit involved a very pleasant, chilled rose cava being handed to a very grateful yours truly as all the stress of the preceding journey began to evaporate. My room [sea view, 5th floor] was comfortable-2 single beds pushed together-and the bathroom was very well appointed: bidet, good shower and... More 

Was this review helpful? Yes 4
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's a pleasure to know that you enjoyed your stay with us. We would like to inform that we have tea & coffee making facilities available, you can contract it at recepcion with an extra cost (includes several types of teas, coffee, milk, water...) We hope to see you back soon Kind regards More 

Burnley, Lancs
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed May 25, 2015

We've just returned from a 10 day stay at the Beatriz Atlantis in the beautiful resort of Puerto de la Cruz (May 13-22 2015) & I thought I'd add what I hope will be a helpful review, in my typical dispassionate yet subjective & long-winded style, of our experience whilst it's fresh in my mind. We flew Jet2 from Leeds... More 

Was this review helpful? Yes 15
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you very much for your comments, it's a pleasure for us to know that you enjoyed your stay with us. We will transmit your comments to all our staff, we are delighted to receive our guests' compliments. We hope to see you back soon Kind regards More 

Belfast, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 21, 2015

Our son is on a very restrictive diet, we brought food to reception each day after we had been shopping, they cooked the food to perfection each time making our holiday relaxing and stress free. rooms spotless, beds made, towels refreshed each day, views amazing, gliders flying past our window every day can honestly say great holiday apart from when... More 

Was this review helpful? Yes 3
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Rona, It's a pleasure to know that you enjoyed your stay with us. Nowadays we have different packages with special prices for our parking, and also you maybe know that we have several buildings or the shopping center where you can also park your car for a good price. We hope to see you back soon Kind regards More 

Plymouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 19, 2015

Spent a week with my husband and 2 friends in the Hotel from 1st to 8th May and we all thoroughly enjoyed the experience, love Puerto de la Cruz with all the lovely and interesting little shops and streets , lovely cafes and a fantastic zoo and of course the Lido. The hotel staff were excellent especially the restaurant staff... More 

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you very much for your comments. It's a pleasure to know that you all enjoyed your stay with us. We hope to see you soon back Kind regards More 

Belfast, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 4, 2015

Stayed at this hotel from 21/04/15 to 02/05/15 and enjoyed it. Our son who uses a wheelchair was treated like a king by most of the staff. The rooms were cleaned each day and used towels replaced each day. The only problem was trying to find a parking space near the hotel, so had to use hotel car park at... More 

Was this review helpful? Yes 4
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for your comments, it's a pleasure to know that you enjoyed your stay with us. We will check the wifi reception, because at the moment is working properly. Anyway, as I've told before in other comments, we are waiting for the optical fiber, which is expected to come very soon to the area, this will get... More 

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