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Beatriz Atlantis & Spa Hotel

4.0 of 5 Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
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Beatriz Atlantis & Spa Hotel
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Beatriz Atlantis & Spa Hotel
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675 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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Aberdare, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Followed the tips for high up room with sea view. We got 1118 which wasn't a corner room and had 2 single beds pushed together rather than the double we expected. But minor gripes. If I could have one improvement it would have been for a fridge to keep the bottled water cold but storing on the the balcony provided... More 

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Keith, It's a pleasure to know that you enjoyed your stay in Tenerife. Thank you for your comments about our hotel. Most of the rooms are with two beds together. We have double bed in the different kind of superior rooms. We will take a note of your suggestion about the fridge as a possible future improvement. We hope... More 

Birmingham, United Kingdom
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed in dozens of hotels over the last couple of years this is definitely how a hotel should be run and is one of the best that I have ever stayed in on all counts. Firstly, the location is superb. Quiet but not remote but within walking distance of all facilities. Opt for a room with a sea view... More 

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Carl, Thank you very much for your comments. It's a pleasure to know that you enjoyed your stay with us. We will continue working hard to keep our quality in the same level We hope to see you back soon Kind Regards More 

Chester, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is very conveniently located and the rooms are all refurbished to a high standard including a great shower. The staff are very friendly and there is a very reasonably priced bar. But the buffet restaurant ran out of muesli three days out of the seven I stayed there and had very limited veggie options despite discussing my dietary... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Bruno, First of all, I want to apologize for the inconveniences caused to you with the cleaning. Obviously this is not normal, and all the rooms must be cleaned every day. We have some vegetarian options in our menu and, if this is no enough, we can order something different in the kitchen. Nowadays, we are working in our... More 

Boston, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came back 2 days before Christmas, first the good points wonderful location and view ( we had sea view ) the rooms was large and kept very clean the staff was very good the dinning room was always clean not so good points the dinner was ok but the breakfast was not, the bacon you could not cut with a... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's a pleasure to know that you enjoyed your stay with us. We have already spoken to the Main Chef in order to improve the aspects you have mentioned. Of course we can make it better. The carpets are clean, but they were damaged some time ago with some products. We hope we can renew soon. We hope... More 

Geneva, Switzerland
Contributor
13 reviews 13 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I can confirm all the good comments on the tripadvisor site about this hotel are correct! The location of the hotel is excellent and it is well worth choosing a sea view room. The room cleaning staff are lovely and on Christmas they left the towels in the shape of a swan with two heart shaped chocolates beside, a lovely... More 

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Wendy, Thank you for your comments. It's a pleasure to know that you have enjoyed your stay with us. We'll transmit your congratulations to Pilar, one of our usual waitresses and, of course to our singers, Roberto and Virginia. We always speak to the staff about the importance of being friendly, we know that this can make us different... More 

Leeds, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 18, 2014 via mobile

Currently staying at the Beatriz and cannot believe some of the negative comments posted recently. Rooms are large and modern and beds are comfy. Room TV is pointless for English but you do not go on holiday to watch TV.WI FI in the room (9 th floor)is a bit hit and miss but perfect by the pool. Food is varied... More 

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Phil, Thank you for your comments. It's a pleasure to know that you enjoyed your stay with us. We will continue working to improve our facilities and services, we hope in your next visit you can observe something new. Kind Regards More 

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 14, 2014 via mobile

I never write reviews, but I feel the need to share thruthful info about Beatriz Atlantis. ROOM: nothing special. Beds are rock hard, pillows too, bedspreads smell old and just weren't clean nor fresh. But the view from the balcony is amazing. SERVICE: Was ok most of the part. One unpleasant experience with very rude waiter. He took drink orders,... More 

Was this review helpful? Yes 4
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Shahin, I'm sorry that you didn't enjoy your stay with us. I hope you can understand that the opinion about mattresses and pillows is subjective in any person, and we have a lot of guests that sleeps very well on it (some guests have even asked us for the brand to buy the same to their home). I want... More 

Puerto de la Cruz, Spain
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 13, 2014

This hotel is clean, the rooms without sea views are noisy from the street. The rooms are a good size but have no tea or coffee. The hotel is totally geared up for Germans and for those over 60. It has no. Personality and the entertainment is poor, TV has world news in English and that's all. Not somewhere I... More 

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Sue, I regret that you didn't enjoy your stay so much as expected. Our hotel receives all kind of nationalities (spanish, english, german, italian, french, russian, nordic...) but it's true that during winter the most of the visitors in Tenerife and also in our hotel are German, but we still have guests from the other nationalities. We have tea... More 

Stirling
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed December 11, 2014

This hotel has a lovely location overlooking the surfers' beach, Lago Martianez and all along the north coast showing the high cliffs, and also (if you are very lucky) great views of Mount Tiede. There are lots of nice shops, restaurants and a shopping centre about a 10 minute walk, and everything is on the flat, so very easy walking... More 

Was this review helpful? Yes 5
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Jacer, We regret that your stay with us wasn't so good as expected. Nowadays, we are working in new Menus for our restaurant, we hope our guests will find them better than before. We'll transmit your comments to our Chef in order to improve. Sorry for the problems with the sheets and towels, obviously this is not normal. We'll... More 

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Additional Information about Beatriz Atlantis & Spa Hotel

Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
Number of rooms: 320
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Also Known As:
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz
Hotel Style:
#2 Top resorts Hotel in Puerto de la Cruz
#3 Spa Hotel in Puerto de la Cruz
#5 On the Beach Hotel in Puerto de la Cruz
#9 Luxury Hotel in Puerto de la Cruz
#11 Romantic Hotel in Puerto de la Cruz

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