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Beatriz Atlantis & Spa Hotel

Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
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Beatriz Atlantis & Spa Hotel
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Beatriz Atlantis & Spa Hotel
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746 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belfast, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our son is on a very restrictive diet, we brought food to reception each day after we had been shopping, they cooked the food to perfection each time making our holiday relaxing and stress free. rooms spotless, beds made, towels refreshed each day, views amazing, gliders flying past our window every day can honestly say great holiday apart from when... More 

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Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Spent a week with my husband and 2 friends in the Hotel from 1st to 8th May and we all thoroughly enjoyed the experience, love Puerto de la Cruz with all the lovely and interesting little shops and streets , lovely cafes and a fantastic zoo and of course the Lido. The hotel staff were excellent especially the restaurant staff... More 

Was this review helpful? Yes 1
Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel from 21/04/15 to 02/05/15 and enjoyed it. Our son who uses a wheelchair was treated like a king by most of the staff. The rooms were cleaned each day and used towels replaced each day. The only problem was trying to find a parking space near the hotel, so had to use hotel car park at... More 

Was this review helpful? Yes 3
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for your comments, it's a pleasure to know that you enjoyed your stay with us. We will check the wifi reception, because at the moment is working properly. Anyway, as I've told before in other comments, we are waiting for the optical fiber, which is expected to come very soon to the area, this will get... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent 5 nights and 6 days at Hotel Beatriz. The hotel and our room were kept so clean. The staff were friendly to us, especially the cleaning staff and the wait staff in the dining room. The room was large with a beautiful spacious bathroom. My fiance was surprised by how we could sit on the balcony and he... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Kari, It's a pleasant to know that you enjoyed your stay with us. We will transmit your comments to our Chef, in order to improve our service. We hope to see you back Kind Regards More 

Edinburgh
Contributor
15 reviews 15 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just back from a weeks glorious holiday in Puerto De La Cruz. This hotel serves a fabulous breakfast and it's location for getting in and about Puerto is perfect. We hired carbon road bikes from Club Activo who delivered them and the Hotel staff were fabulous in looking after us, our bikes and everything we needed. They even gave us... More 

Was this review helpful? Yes 3
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Samantha, It's a pleasure to know that you enjoyed your stay with us. Relly you can order extra pillows at reception, we will be pleased to take it to your room. We have superior rooms with double bed, most of them with sea view. We hope to renew our carpets soon, although they are cleaned, they are discoloured. We... More 

Fribourg, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I read a review for that hotel which was exactly what I was about to write so I cut and pasted it below. I desire to ad that we had very friendly and efficient (far over average) chamber maids, they were absolutely top always greeting and smiling. It’s surprising that we find not the same attitude by the staff they... More 

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SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Thomas, Thank you for your comments. We will remind our staff the importance of an smile everyday or just a "Hello/Goodbye" . Our staff is very friendly, and we know that we can make it in the best way. We've also informed in the other comment that we hace tea & coffe making facilities available. You can contract it... More 

Lisburn, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 13, 2015

we had a 10 day break in november14 at this hotel. the hotel was very good and the location was excellent as was the food. Staff were friendly and helpful especially in the Bar and the resident singers were quite good. We were unfortunate in that it rained most of the time and this spoiled the holiday. While we appreciate... More 

Was this review helpful? Yes 3
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Edwin, It's nice to see that you enjoyed your stay with us. We always try to make our best with the guests' request. We hope to see you back soon Kind regards More 

Leeds, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 12, 2015

This is an efficiently run but not especially welcoming hotel. The reception staff speak good English but some had an off-hand, rather unfriendly attitude. The rooms were clean and well maintained. The standard anonymous type rooms you find everywhere. We found the bed to be a bit on the firm side and (this is important) they don't provide a kettle... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's a pleasure to know that you enjoyed your stay with us. We always remark the importance of the friendliness with the guests so, we will talk again with the Reception Manager. We have tea & coffee making facilities available with an extra charge and daily refilled. You can contract at reception desk. We have also superior rooms... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2015 via mobile

We stayed here for a week and didn't regret to have chosen this hotel. The rooms look in real like on the pictures and the hotel is overall very nice. The view from the room was exciting, the food and service were also great! We even think about getting back here again! We only can suggest anyone who wants a... More 

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Laura, Thank you for your comments. It's nice to see that you enjoyed your stay with us. We hope to see you back soon, you will take some advantages for being a repeater guest. Kind regards. More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2015

We stayed for 3 nights this week and if was excellent! Room was high class (bathroom too), food was great and the location was perfect. Definitely recommended. It is well located next to the main promenade and walking distance from all the best restaurants.

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for your comments, it's a pleasure to know that you enjoyed your stay with us. We hope to see you back, you will get several advantages for being a repeater guest. Kind regards More 

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Amenities