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Beatriz Atlantis & Spa Hotel

Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
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Beatriz Atlantis & Spa Hotel
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Beatriz Atlantis & Spa Hotel
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710 reviews from our community

Traveler rating
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    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Firstly this hotel is fabulous! Extremely modern and clean... the hotel is a clean, white wash throughout and the rooms have modern built in wardrobes, fabulous huge red headboards and furniture and modern fully functioning bathrooms with large balconies. There is literally nothing i could fault regarding the rooms - they are also cleaned daily to perfection! The pool is... More 

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West Yorkshire, United Kingdom
Top Contributor
88 reviews 88 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at the Beatriz Atlantis and Spa Hotel for 5 nights - returned home yesterday. I chose it due to location primarily. Also it was a good price for a 4 star hotel. I booked through booking.com but did deal directly with the hotel on a couple of matters - all was handled very well. On arrival we were... More 

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Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Currently staying at this lovely hotel .however it's a shame. When you book through a agent that there is no rep or imformation no wonder people book independly . And the high street agent are loosing trade

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Donna, As you maybe know, nowadays some touroperators don't have rep in place to assist the guests. Sometimes they have changed this service by a telephone where you can ask for information. Anyway, as soon as we read your opinion, we contacted to a rep in order to contact to you, I hope you have already talked to him/her.... More 

Chichester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed late Feb 1st week March half board. Overcast but warm. Locals said it was unusually cool. 4th floor room facing Atlantic. If you like the roar of the sea, all night, this is for you. Personally I'm a forest man so once is enough thank you. Hangliders use a cove to the right and land on beach to left.... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's a pleasure to know you enjoyed your stay with us. As you could see our hotel was completely refurbished few years ago. It's a proud to know you like it. Puerto de la Cruz has also a lot of sunny days, and the most important: a lot of helpful and friendly local people who makes your stay... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you are used to the little extras on holiday this is not the place for you! The hotel is tidy but nothing spectacular. I think for the price you pay though, which is cheaper than many 4 star hotels, you do get what you pay for - a clean, modern (ish) hotel. I wasn't blown away by my room,... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Zara, I regret you didn't enjoy some aspects of our hotel. We work with fresh products at breakfast: all the bakery and bread comes to the hotel every early morning, included the rolls. We work with important spanish brands for example for the sausages (cheese, york ham, mortadella...). Also we make fresh juice every morning. Of course normally we... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just a short review this time as i've reviewed the Beatriz Atlantis and Spa on a few occasions before. Stayed for 29 nights jan 25th to feb 23rd.Have stayed here on a number of occasions and like the hotel very much.It's in a great location with the beach and Lago Martianez just a five minutes walk away. I stayed in... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's a pleasure to know that you have enjoyed your stay with us. We have recently made an improvement in the wifi system, that's the reason now it's working properly. In a few weeks, we hope to have optical fiber in the area, so it will make the connection much better. We'll translate your congratulations to our staff... More 

Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just returned from a family (one child, parents and grandparents) trip to Tenerife for 8 days. We had a lot of fun - especially since it was Carnaval season which made for great entertainment. We stayed in floors 7 & 8 (corner rooms overlooking the ocean). The view there is AMAZING! Highly recommend the seaview rooms. Overall I... More 

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SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Shanni, It's a pleasure to know that you and your family enjoyed your stay with us. We'll transmit your congratulations to our staff and we hope to see you back soon! Kind regards More 

Winchester, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel three months ago and my only criticism was the very poor wifi. The assistant manager responded to my review by saying they were going to upgrade the wifi. I am pleased to report that they have now done this. I am writing this review from my sixth floor room and this morning I was able... More 

Was this review helpful? Yes 3
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's nice to see that our guests can see our improvements. We hope to have a much better wifi in a few weeks, when it is predicted to come the optical fiber in town. Thank you for your comments, we hope to see you back soon! Kind regards More 

Giv'atayim, Israel
Top Contributor
108 reviews 108 reviews
15 hotel reviews
235 helpful votes 235 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good hotel in a very pleasant city. Rooms are big and comfort. On the other side, I would expect the safe to be included in the cost of the room. 3 Euros/day is too high in my opinion. Elevators are too slow and are not enough for the amount of guests that they have. Restaurant is also crowded at times,... More 

Was this review helpful? Yes 3
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you very much for your comments, it's nice to know that you have enjoyed your stay with us. The number of guests in the restaurant depends of the season. Some times most of the guest go early, and another times, specially in summer, most of the guest go late. Anyway, we always try to do our best... More 

Manchester, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed February 18, 2015

Good polite friendly customer service on arrival. Maybe the restaurant was a little canteen like - it was certainly busy enough at breakfast time but very well managed by the young Maitre D' at least and the younger waiting staff in the main were charming. They really seemed to appreciate our attempts at speaking Spanish. Compared to neighbouring properties the... More 

Was this review helpful? Yes 3
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for your comments. It's a pleasure to know that you have enjoyed your stay with us. We'll transmit your congratulations to our staff. Also, we'll check room 1225 in order to improve the aspects you have mentioned above. The wifi is working properly now, but we hope to have it much better in a few weeks,... More 

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