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Beatriz Atlantis & Spa Hotel

4.0 of 5 Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
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Beatriz Atlantis & Spa Hotel
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Beatriz Atlantis & Spa Hotel
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695 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winchester, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed today NEW

I stayed at this hotel three months ago and my only criticism was the very poor wifi. The assistant manager responded to my review by saying they were going to upgrade the wifi. I am pleased to report that they have now done this. I am writing this review from my sixth floor room and this morning I was able... More 

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Giv'atayim, Israel
Top Contributor
86 reviews 86 reviews
15 hotel reviews
210 helpful votes 210 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good hotel in a very pleasant city. Rooms are big and comfort. On the other side, I would expect the safe to be included in the cost of the room. 3 Euros/day is too high in my opinion. Elevators are too slow and are not enough for the amount of guests that they have. Restaurant is also crowded at times,... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

Good polite friendly customer service on arrival. Maybe the restaurant was a little canteen like - it was certainly busy enough at breakfast time but very well managed by the young Maitre D' at least and the younger waiting staff in the main were charming. They really seemed to appreciate our attempts at speaking Spanish. Compared to neighbouring properties the... More 

Was this review helpful? Yes 2
Greater Manchester, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

Good location, impressive foyer and bar where we appreciated the entertainment provided by Atlantis after dinner. I would never choose buffet meals, but there was a wide variety of dishes on offer and in the dining room the staff were cheerful, helpful and efficient. The room we had was large with a decent sized balcony. The cleaning of the room... More 

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Chipping Campden
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here in February 2015. I chose it mainly because of the good reviews perhaps I was unlucky but I was less than impressed by the food it had a distinctly 'canteen' air about it. I found the chap who directed the guests to their tables rude and controlling in an unnecessarily officious manner. The rooms were very clean... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are pensioners and have just returned from 3 weeks in the Beatriz Hotel and Spa. Our stay has not been a disaster but we believe certain aspects fall below that which should be standard in a four star hotel. Our comments are below. The foyer of the hotel is impressive. Reception was efficient and the offer of a glass... More 

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear William, It's nice to hear that you have enjoyed your stay with us. Nowadays, as you have mentioned, we have no fridge in the rooms, but we have vending machine available in all the floors. During the summer, we make more varied our animation: 5 days live music, 1 day chill-out terrace with DJ and professional show, and 1... More 

Kingston-upon-Hull, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was very clean and comfortable, the staff extremely friendly and helpful. The location of the hotel is superb - on one side views of Mount Teide and the other the amazing sea views. Lots of really good local cafes and restaurants and shops right on the doorstep. We would like to extend special thanks to Abdul the Restaurant... More 

Was this review helpful? Yes 3
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for your comments, it's nice to hear that you have enjoyed your stay with us. Also, it's important for us to know that we could make of your daughter's birthday a special day. We'll transmit your congratulations to Abdul and the staff in the Spa We hope to see you back soon. Kind Regards More 

Aberdare, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 18, 2015

Followed the tips for high up room with sea view. We got 1118 which wasn't a corner room and had 2 single beds pushed together rather than the double we expected. But minor gripes. If I could have one improvement it would have been for a fridge to keep the bottled water cold but storing on the the balcony provided... More 

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Keith, It's a pleasure to know that you enjoyed your stay in Tenerife. Thank you for your comments about our hotel. Most of the rooms are with two beds together. We have double bed in the different kind of superior rooms. We will take a note of your suggestion about the fridge as a possible future improvement. We hope... More 

Birmingham, United Kingdom
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 13, 2015

Having stayed in dozens of hotels over the last couple of years this is definitely how a hotel should be run and is one of the best that I have ever stayed in on all counts. Firstly, the location is superb. Quiet but not remote but within walking distance of all facilities. Opt for a room with a sea view... More 

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Carl, Thank you very much for your comments. It's a pleasure to know that you enjoyed your stay with us. We will continue working hard to keep our quality in the same level We hope to see you back soon Kind Regards More 

Chester, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 2, 2015 via mobile

The hotel is very conveniently located and the rooms are all refurbished to a high standard including a great shower. The staff are very friendly and there is a very reasonably priced bar. But the buffet restaurant ran out of muesli three days out of the seven I stayed there and had very limited veggie options despite discussing my dietary... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Bruno, First of all, I want to apologize for the inconveniences caused to you with the cleaning. Obviously this is not normal, and all the rooms must be cleaned every day. We have some vegetarian options in our menu and, if this is no enough, we can order something different in the kitchen. Nowadays, we are working in our... More 

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Additional Information about Beatriz Atlantis & Spa Hotel

Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
Number of rooms: 290
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Also Known As:
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz
Hotel Style:
#2 Top resorts Hotel in Puerto de la Cruz
#3 Spa Hotel in Puerto de la Cruz
#5 On the Beach Hotel in Puerto de la Cruz
#9 Luxury Hotel in Puerto de la Cruz
#12 Romantic Hotel in Puerto de la Cruz

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