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Beatriz Atlantis & Spa Hotel

Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
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Beatriz Atlantis & Spa Hotel
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Beatriz Atlantis & Spa Hotel
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729 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edinburgh
Contributor
15 reviews 15 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just back from a weeks glorious holiday in Puerto De La Cruz. This hotel serves a fabulous breakfast and it's location for getting in and about Puerto is perfect. We hired carbon road bikes from Club Activo who delivered them and the Hotel staff were fabulous in looking after us, our bikes and everything we needed. They even gave us... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Samantha, It's a pleasure to know that you enjoyed your stay with us. Relly you can order extra pillows at reception, we will be pleased to take it to your room. We have superior rooms with double bed, most of them with sea view. We hope to renew our carpets soon, although they are cleaned, they are discoloured. We... More 

Fribourg, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

I read a review for that hotel which was exactly what I was about to write so I cut and pasted it below. I desire to ad that we had very friendly and efficient (far over average) chamber maids, they were absolutely top always greeting and smiling. It’s surprising that we find not the same attitude by the staff they... More 

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SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Thomas, Thank you for your comments. We will remind our staff the importance of an smile everyday or just a "Hello/Goodbye" . Our staff is very friendly, and we know that we can make it in the best way. We've also informed in the other comment that we hace tea & coffe making facilities available. You can contract it... More 

Lisburn, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

we had a 10 day break in november14 at this hotel. the hotel was very good and the location was excellent as was the food. Staff were friendly and helpful especially in the Bar and the resident singers were quite good. We were unfortunate in that it rained most of the time and this spoiled the holiday. While we appreciate... More 

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Edwin, It's nice to see that you enjoyed your stay with us. We always try to make our best with the guests' request. We hope to see you back soon Kind regards More 

Leeds, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an efficiently run but not especially welcoming hotel. The reception staff speak good English but some had an off-hand, rather unfriendly attitude. The rooms were clean and well maintained. The standard anonymous type rooms you find everywhere. We found the bed to be a bit on the firm side and (this is important) they don't provide a kettle... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's a pleasure to know that you enjoyed your stay with us. We always remark the importance of the friendliness with the guests so, we will talk again with the Reception Manager. We have tea & coffee making facilities available with an extra charge and daily refilled. You can contract at reception desk. We have also superior rooms... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for a week and didn't regret to have chosen this hotel. The rooms look in real like on the pictures and the hotel is overall very nice. The view from the room was exciting, the food and service were also great! We even think about getting back here again! We only can suggest anyone who wants a... More 

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SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Laura, Thank you for your comments. It's nice to see that you enjoyed your stay with us. We hope to see you back soon, you will take some advantages for being a repeater guest. Kind regards. More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights this week and if was excellent! Room was high class (bathroom too), food was great and the location was perfect. Definitely recommended. It is well located next to the main promenade and walking distance from all the best restaurants.

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for your comments, it's a pleasure to know that you enjoyed your stay with us. We hope to see you back, you will get several advantages for being a repeater guest. Kind regards More 

Alton
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

booked via BA holidays and the hotel was as expected. Twin room with breakfast, breakfast being a very wholesome buffet but the same every morning and serving between 8-1015 (anytime after 930 was mayhem!). Omelette station very good tho. Rooms were ok nothin special and wifi available in all rooms however very slow and dropped out more often than not.... More 

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SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Paul, Thank you for your comments, we hope you enjoyed your stay with us. We have a very varied buffet, and some products are very demanded and we have everyday (doughnuts, croissants, cereals...) but we also change daily another of them (bakery, different kind of breads, cheese, ham...). Depending on the season and on the kind of guests, the... More 

Waltham Abbey, Essex, England
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for a week in February 2015. We have stayed before so no surprises. Had a sea view room this time. I didn't find the sound of the sea a problem at all. Enjoyable stay. We only ate in for breakfast, It was very ample and very good. Ok some of the food I didn't particularly like but most I... More 

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's a pleasure to know that you enjoyed your stay with us. Thank you for your comments, we'll transmit your satisfaction to Roberto and Virginia, they will be happy to get it. We hope to see you back soon. Kind regards More 

Leeds
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just returned home after a week in the Beatrix Atlantis Hotel i would recommend this hotel to any one who wants very good accommodation in Puerto de la Cruz in Tenerife the rooms where very clean, the view from the balcony was great, the food in the restaurant was well prepared, you can even have a glass of... More 

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SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Ronnie, It's a pleasure to know that you have enjoyed your stay with us. We work hard every day in order to get the best customer satisfaction. We hope to see you back soon Kind regards! More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Firstly this hotel is fabulous! Extremely modern and clean... the hotel is a clean, white wash throughout and the rooms have modern built in wardrobes, fabulous huge red headboards and furniture and modern fully functioning bathrooms with large balconies. There is literally nothing i could fault regarding the rooms - they are also cleaned daily to perfection! The pool is... More 

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, We are glad that you enjoyed your stay with us. Our hotel was completely refurbished in 2009 so all our facilities are modern and new. Also, although completly full, is a very quiet hotel. We have never had problems like a food poisoning. We are taken serious controls of our food by an external enterprise and until this... More 

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