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All 81 Puerto de la Cruz hotels

Beatriz Atlantis & Spa Hotel

4.0 of 5 Resort   |   Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
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Ranked #14 of 81 Hotels in Puerto de la Cruz
A recent review
5 of 5 stars reviewed 3 days ago
sandra a Prague, Czech Republic
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605 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Prague, Czech Republic
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a week spent at this hotel. Everything was wonderful. The room was spacious and kept very clean. Nice bathroom and shower. Sea view from balcony was amazing. Hotel pool was lovely and clean and we had no problem finding a sunbed. The food was good with lots of variety and staff friendly and attentive. Will definitely return.

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Subdirectora at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Sandra, Thank you for your opinion. It's a pleasure to hear that you have enjoyed your stay with us. We will continue working very hard to make pleasant the stay of all our guests. We are looking forward to seeing you again, you will enjoy all the advantages for our repeater guests Kind Regards More

Madrid
Contributor
18 reviews 18 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This review is focused on business traveling. For leisure travelers, I would probably rate the hotel higher one or two points. I have been in the hotel 3 nights for a conference. The room was ok, the matress is comfortable. The two arm chairs are a bit outdated in style, but otherwise the decoration is modern, specially in the bathroom,... More

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SubdBeatrizAtlantis, Subdirectora at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Xavier, Thank you for writing your opinion on Tripadvisor. It's nice to hear that you have enjoyed the services at the hotel. About the WiFi, we are working to improve this service, and we are going to renew the installation, because we know that we are having some problems. We want to apologize if you could not work properly... More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a 7 night holiday here.. Positives - Cleanliness of room and communal areas was excellent, the room was spotless on arrival. Location - couldn't fault this and was perfect for exploring the local area. Amazing sea view which was worth paying extra for. I requested a high level room before we went and this was fulfilled so... More

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Subdirectora at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Rachel, Thank you for your opinion, it's a pleasure to know that you have enjoyed your stay with us. Nowadays we are looking for a new type of sunbeds in order to renew the ones we have at the moment. Also, we are making some improvements in the WiFi connection. We always take a note of the special request... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 29, 2014

On arrival at reception we were greeted with a smile and an offer of champagne or orange juice which was a lovely welcome. As the room was not ready we were asked for a mobile contact number so they could contact us when it was ready. After half an hour we were called and were in our room by 2... More

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 21, 2014

The hotel is 4 star and deserves this rating. The sea view was breath taking and the room of a high standard. The hotel staff were courteous, friendly and professional and helped to make our stay thoroughly enjoyable. I had my birthday whilst there and was kindly given a bottle of champagne and a lovely selection of fruit. The location... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 14, 2014

That is the worst hotel we've ever been in. Staff on management positions very rude, reception staff English level was very poor, no information about check in or check out. No communication in the restaurant, waiters- very poor service,very hard to explain to them what you want to drink. Only room cleanliness on very high standards. anything extra like poll... More

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Great Dunmow, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 13, 2014

Great hotel, friendly and very helpful staff! Clean rooms, comfy beds. Beach just across the street. Great pool. Only down point is not enough sunbeds; even though policy does not allow to leave towels on the sunbeds to reserve them people were still doing it and not returning for several hours. Very annoying.

Was this review helpful? Yes 3
Englefield Green, null, United Kingdom
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 4, 2014

My partner and I, went to Tenerife for a week and Loved it!. We hired a car and drive to the north to the hotel which the cheapest way to get there. Arriving at the hotel we thought this hotel was the best looking hotel in the area. We arrived at the hotel and the receptionist was welcoming, helpful and... More

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 20, 2014

Booked this as a last minute Break through Thomas Cook - around £700 half board for two. First time on north coast of Tenerife and around 1hr 15 mins from the airport by minibus.Hotel is right on seafront and is an excellent choice for a relaxing break. Our room was on low floor on road side and came with large... More

Was this review helpful? Yes 6
seville
Top Contributor
79 reviews 79 reviews
60 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed June 19, 2014

Expect services of a 4 star hotel, correct and nice. Reception is very helpful, smiling and attentive. They have a good indoor pool and spa at the top floor, perfect as an added value to the hotel. rooms are correct, so is the buffet breakfast. the hotel is walking distance to all major sights, and there are some nice restaurants... More

Was this review helpful? Yes 1
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Additional Information about Beatriz Atlantis & Spa Hotel

Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
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Also Known As:
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz

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