We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Beatriz Atlantis & Spa Hotel

4.0 of 5 Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Beatriz Atlantis & Spa Hotel
Professional photos View all
Browse nearby
Beatriz Atlantis & Spa Hotel
Write a Review

649 reviews from our community

Traveler rating
    205
    296
    101
    32
    15
See reviews for
118
374
30
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (649)
  • Mar-May only
    (123)
  • Jun-Aug only
    (179)
  • Sep-Nov only
    (217)
  • Dec-Feb only
    (130)
All months
Donegal. Ireland
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently stayed in the Beatriz Atlantis hotel on our first visit to Puerto de la Cruz. We really enjoyed our holiday and it was lovely to have stayed in such a nice location. On arrival at reception we were served with a glass of champagne and were quickly impressed with the beautiful foyer and stunning location of the hotel.... More

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for your comments. It's nice to see that you enjoyed your stay with us. We'll speak to the head waiter in order to improve the foreign languages in our Restaurant staff. We are looking forward to seeing you back! Kind Regards More

Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Pros: - we stayed in a room that had a large corner balcony - room decor and general hotel decor is lovely - Wi-Fi was fixed (we saw someone installing a router outside our room) and was functioning throughout our room - nice selection of cheeses and rolls/bread at breakfast buffet - spa pool (top floor) has fantastic views -... More

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for your comments, it's a pleasure to know that you enjoyed your stay with us. Sorry for the misunderstanding with the waiter, we will speak with our Headwaiter in order to improve the service. About the smell in the room, it's nothing in the hotel, it's coming from outside but it's difficult to know what causes... More

2 reviews
2 of 5 stars Reviewed 5 days ago NEW

First of all, let me state that yes, the location is extremely desirable and that the hotel and rooms certainly look the part of a 4 star stay. The problems? The Spa. While it was nice and relaxing, I find €12 per hotel guest to essentially sit in a jacuzzi and enjoy a brief steam room and sauna is a... More

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, I'm sorry you didn't enjoy your stay with as so much as expected. Our Wellness Center is more than just a Sauna and Jacuzzi, we have a large pool with several hydrothermal effects such us jet stream for the neck, micro-bubbles beds, volcano for the legs....and it is completed with the sauna, Hammam, 2 contrast showers, 1 ice... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from Puerto de La Cruz after staying at the Beatriz Atlantis hotel. Good location at the end of the promenade and a nice walk along the seafront into the old part of town, as parts of the town are exceptionally hilly for those unable to walk far so would recommend a stay at this hotel. Clean and comfortable... More

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear Carol, Thank you for your comments. It's a pleasure to know that you have enjoyed your stay with us. It's true that at the moment we are not working with money change, but as maybe you know, you can open credit in the hotel in order to charge all your extras to your room and pay the last day... More

Melton Mowbray, United Kingdom
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first time in Tenerife and a bit of a gamble. We were pleased with the Beatriz Atlantis on many counts. Its position close to the beach and near but not in the town really suited us. The room was fine, clean and modern with plenty of cupboard space and the bathroom excellent with a bidet and large... More

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for choosing the Hotel Beatriz Atlantis & Spa to spend your holidays in Tenerife. It's nice to see that you really enjoyed your stay with us. About our Spa, we always post real photographs. We inform about the hydrothermal circuit so, it's normal that it includes several jet for the body. However, if you need additional... More

San Francisco, California
Contributor
18 reviews 18 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

The service at this hotel is AWFUL. If you want to reach the front desk via telephone, good luck - I called 5 times for over 45 minutes and it just kept ringing. On the 6th time, when I finally reached someone, I was told they would call me back in 30 minutes. They never did. The staff is also... More

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, I'm sorry that you haven't enjoyed your stay with us. We'll speak with all the departments mentioned on your comments in order to find which could be the problem and improve our service. It's strange because a lot of people highlight how friendly our staff is, but we'll work hard in order to make our best. We have... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here with my 4 year old, toddler and teenage brother, for 6days, I chose it because of how clean people said it was. The location of this hotel is amazing and is very tidy. But that is the problem is tidy not all that clean. In 6 days the sheets me and my babies where sleeping on was... More

Was this review helpful? Yes 2
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, I'm sorry that you didn't enjoy your stay with us so much as expected. We change at least two times every week the sheets in each room, we will speak with the boss of the maid service to know what could happen. We have a central fridge at reception where our guests can store milk, all kind of... More

Durham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Beatriz Atlantis for one week , returning to the UK 2nd Nov . The Hotel is in a great location, and is well maintain and all areas kept spotless. We paid a small amount extra for the sea view and was well worth it, we notice that the sea view rooms were shown in the hotel... More

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, It's a pleasure to know that you enjoyed your stay with us. We also would like to inform you that on summer we have a special chill-out terrace once a week with a DJ and also professional show. We'll keep on working to offer our guests the best service. Kind Regards More

London, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have just stayed at the Beatriz Atlantis again for 28 nights, a hotel which i really enjoy visiting,this is my seventh visit in 2 years.As i have stayed here a few times i have got to know quite a few members of the staff at the hotel and have found them really helpful and friendly The rooms are clean... More

Was this review helpful? Yes 1
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you once again for your visit! It's a pleasure to know that you are a repeater guest because you enjoy your stays with us, it's a very good prize to the work we make daily. We'll transmit your congratulations to Fátima, she is really very good. We have just finished this week the improvement of our wifi,... More

United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was all great but the fact that was the most annoying was that over the 10 days of our stay there was no internet available. There seem to be some problem.. but I cant imagine it needs more than 10 days to fix it. The sleeping was 8/10. Mattress was great but the rest wasn't that good. And despite... More

Was this review helpful? Yes
SubdBeatrizAtlantis, Assistant Manager at Beatriz Atlantis & Spa Hotel, responded to this review

Dear guest, Thank you for choosing our hotel to enjoy your holidays in Tenerife. We are very sorry for the problem with the wifi. Nowadays, we have already renewed all the installation for wifi and now everything is working properly, and all the guests are happy with this service. We have most of the hotel with twin beds, so the... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Beatriz Atlantis & Spa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Beatriz Atlantis & Spa Hotel

Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Venere, HotelTravel.com, Agoda, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Beatriz Atlantis & Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz

734 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (361)
Viewed
Hotel & grounds (66)
Viewed
Pool/beach area (32)
Viewed
Room/suite (60)
Viewed
View from room (55)
Viewed
Dining (28)
Viewed
Bathroom (18)
Viewed
0:22
Videos (1)
Viewed
Other (101)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (340)
Viewed
Amenities (42)
Viewed
Double Standard Room with Mountain Vew (38)
Viewed
Double Standard Room with Ocean View (41)
Viewed
Excellence Room (43)
Viewed
Pool (13)
Viewed
Restaurants and Bars (56)
Viewed
The Hotel (65)
Viewed
Triple Room with Ocean View (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (1)
Viewed
Other (32)
Hotels you might also like...
Check In Check Out
Price Your Stay