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Arrecife Gran Hotel

Parque Islas Canarias | Arrecife de Lanzarote, 35500 Arrecife, Lanzarote, Spain
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Arrecife Gran Hotel
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Arrecife Gran Hotel
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723 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Liverpool, United Kingdom
Top Contributor
66 reviews 66 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited 2 weeks ago with my wife. For a 5 star hotel Reception is anything but imposing and somewhat businesslike. As this is not necessarily a tourist holiday hotel per say, some of the staff did not have the best command of English, but they were friendly and professional and quickly steered us to somebody who could help if people... More 

Was this review helpful? Yes 3
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear Designerman2011, Thank you very much for your recent visit to our Arrecife Gran Hotel & Spa and for sharing your opinion on Tripadvisor, it will be helpfull for many travellers. We are very happy to know that you had a fantastic stay and that you are especially mentioning our professional and warm staff as well as the outstanding food.... More 

Bristol
Top Contributor
131 reviews 131 reviews
31 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is huge, well huge when compared to the towns skyline. The rooms are a good size and are equipped with baths and combined showers. There is also a kettle and coffee/tea supplies. The views are good from some rooms but our seaview room was obscured slightly. The beds are average but the overall condition of the rooms and... More 

Was this review helpful? Yes 2
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear ChiefRN, Thank you for your recent stay in Arrecife Gran Hotel & Spa. It is a great pleasure to learn that you enjoyed your holiday a lot and that you have shared your overwhelming experience. It is always our intention to exceed our guests` expectations and we all would like to make them feel like staying at a private... More 

London, United Kingdom
2 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

You must bear in mind that Arrecife is not a resort so don't expect the usual holiday hotel. It doesn't have an outdoor pool and none of the rooms have balconies. You sit on the beach and people are walking past on their way to work...weird! However, the hotel is lovely, service was fine and the staff were very helpful,... More 

Was this review helpful? Yes 3
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear Sue C, Thank you very much for your recent visit to our Arrecife Gran Hotel & Spa. We are very happy to know that you had a fantastic stay and that you are especially mentioning our professional and warm staff as well as the outstanding food. It is great to read that this was your first visit and that... More 

Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have just returned from a short holiday in Lanzarote, where we stayed in Arrecife Gran Hotel and Spa. I'll list out the positives and negatives below, but just as an overall summary, whilst this hotel does not compare with other 5* hotels I have stayed in, it really wasn't bad and if I found the right deal and price,... More 

Was this review helpful? Yes 4
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear Traveller_esm, Thank you very much for leaving such a detailed review on Tripadvisor, it will be helpfull for many travellers. We take into account your positive comments related to our facilities and customer service, it helps us to continue with the good job. We also take into account your comment related to the room services at the in order... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we stayed in the gran hotel for 7 nights. When we got here, we were put in a standard twin room, it looked nothing like the photos, no nice view, rather dingy and smelled funny. It didn't feel awfully clean. We did a Monica and chandler and asked to move to a king room. Still disappointed, we asked how much... More 

Was this review helpful? Yes 2
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear Frankie B, Thank you for leaving your opinion on Tripadvisor. We are glad to know you liked the staff of the hotel. We regret you were not satisfied with the location and the star city pub with expensive cocktails. Fortunately, this is not so usual and we receive a very positive feedback each week. We have a wide variety... More 

Essex
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really good place to stay, My wife and I had a suite for a week with only breakfast which had good selection of foods for everyone's taste or needs.the rooms were very tastefully designed and laid out and cleaned every day to a very good standard. We had problems with our safe on arrival we phoned down to reception and... More 

Was this review helpful? Yes 1
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear silverfox1949, Thank you for sharing your opinion on Tripadvisor. We are pleased you enjoyed the hotel during your stay. The fact that you would return to the hotel is the best proof to know we are doing a good work. We would love to see you again at Arrecife Gran Hotel & Spa!!! Best regards, Public Relations team More 

Fife,Scotland
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Went with friends to take in the view and have coffee. Waitress could not have looked less happy to be at work and for a 5* hotel was very poorly dressed. Hopefully they have other more amenable staff but this visit would not encourage me back.

Was this review helpful? Yes 1
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear Tessie07, Thank you for giving feedback on Tripadvisor. We are delighted you enjoyed Star City that much. We appreciate your positive comments related to the facilities and of course, the staff, since we can feel really proud of them. We would love to see you again at Arrecife Gran Hotel & Spa!!! Best regards, Public relations team More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed back in September 2013 for my birthday. It was a gorgeous hotel and a lovely trip. It is a little isolated from the livelier areas, but you can always get a cab. I recommend getting a massage as this was a real treat (and they include cocktails).

Was this review helpful? Yes 1
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear Klhale, thank you very much for your comment. We are happy to know that you have spent a good holiday and enjoyed the massage in our SPA. Hoping to welcome you once again in our hotel, please receive our best regards Guest Relations Team More 

Dunfermline
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed with 2 friends for a week. We all agreed we were delighted with our choice of hotel and location. Weather wasn't great, however, because of the comfort, facilities and excellent food, it was not a huge issue. Special mention to all of the staff-without exception they were friendly, courteous and extremely helpful. We were delighted with our rooms -... More 

Was this review helpful? Yes
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear Alison G, Thank you for giving feedback on Tripadvisor. We are delighted you enjoyed Arrecife Gran Hotel & Spa that much. We appreciate your positive comments related to the facilities, services and of course, the staff, since we can feel really proud of them. We would love to see you again at Arrecife Gran Hotel & Spa. Best regards,... More 

Birmingham, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

large great hotel, a little tired in places (needs a touch of paint & maintenance to flooring) very dark rooms, different to a resort hotel possible more of a business hotel, worth a visit but not a long stay, great views from restaurant & pool bar areas, room views good but limited,excellent if a suite is booked,car parking a little... More 

Was this review helpful? Yes
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review

Dear asheeran46137667, Thank you for sharing your opinion on Tripadvisor. We are pleased you enjoyed the hotel during your stay. Comments like yours help us to know where do we have to put our efforts on. We would love to see you again at Arrecife Gran Hotel & Spa. Best regards, Public relations team More 

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