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Hotel UR Portofino

4.0 of 5
Trafalgar 24,, 07007 Palma de Mallorca, Majorca, Spain
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Hotel UR Portofino
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Hotel UR Portofino
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312 reviews from our community

Traveler rating
    106
    128
    52
    20
    6
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36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

The UR Portofino is a beautiful hotel for those who like it a little quieter away from Palma's hustle and bustle. Set a stone's throw from the beach in Cuidad Jardin, we couldn't have asked for better. The rooms were immaculate (we were really happy to have a sea view); the service was fantastic (taxis ordered, restaurants recommended); the pool... More 

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london
Contributor
15 reviews 15 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Really nice hotel, breakfasts excellent. Rooms were fine. Was t overly impressed in having to pay 3 euros to use the computer however has free wifi. Pool area nice but pool nr heated. Hotel right on the beach It's a good 45 to an hours walk from the centre which you can see in the distance but you can hire... More 

Was this review helpful? Yes 1
URPortofino, jefe de recepcion at Hotel UR Portofino, responded to this review

Dear Guest, We are very grategul to know that you were very satisfied with your stay in our hotel UR Portofino, these gives us plenty of entertainment to continue on the same line. It would be a pleasure for us to welcome you once again. With Best Regards, Candida Mayóz More 

scotland
Top Contributor
52 reviews 52 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

I was with a family group and we all said how much the hotel suited our short break. The staff were very welcoming and our rooms were ready on arrival. The dining area, bar, and sitting areas are bright and modern. The bedrooms are clean and comfortable. We knew when booking that they would be quite small but our intention... More 

Was this review helpful? Yes 1
URPortofino, jefe de recepcion at Hotel UR Portofino, responded to this review

Dear Guest, First of all we thank you very much for your kind feedback about your experience with us. We are very happy to read that you were satisfied from the reception staff until the rooms and the restaurant. We recommend you to taste next time our food & A l´a Carte and hopefully to welcome you soon again. With... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It couldn't have been better! The hotel is beautiful, well located and the staff is really friendly. Wonderful stay and I would recommend it for sure! I only spent one night and I would liked to stay more. The breakfast has a fare price and its really good but I would have liked more options to drink because I love... More 

Was this review helpful? Yes 1
URPortofino, jefe de recepcion at Hotel UR Portofino, responded to this review

Dear Mr. Juan B, All the Team from Hotel UR Portofino thank you for your kind comment about your stay with us, We are very happy to read that you have enjoyed your holidays in our hotel and it would be a pleasure for us to welcome you soon once again and spend then more time with us. With our... More 

Coventry, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Arriving at the hotel I met with the reception staff who proved more than helpful , my room was clean and very comfortable. The buffet breakfast followed the same standards as my room , fresh and a large variety of food. Overall my the whole experience was more than satisfactory and I would not hesitate to stay again and recommend... More 

Was this review helpful? Yes 1
URPortofino, jefe de recepcion at Hotel UR Portofino, responded to this review

Dear Mr/Mrs, Taylor, we are very happy to hear that you were satisfied with you stay in our hotel, from the reception to the Service at the Restaurant. This positive feedback give us encouragement to continue at the same line. We hope really to welcome you once again. With Kind Regards, Candida Mayóz More 

London, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 30, 2014

Nice hotel, stands out with the blue so you can't miss it! Friendly reception staff, helpful with places of interest. Friendly bar staff, as well as nice food. We ate dinner every night at the hotel as there wasn't much restaurants near and so we tried most things on the menu. ( The pizza's are very nice) You can walk... More 

Was this review helpful? Yes 7
URPortofino, jefe de recepcion at Hotel UR Portofino, responded to this review

Dear Mrs. Nicolina, Thank you for your constructive critic about your stay with us,for have mentioned the positive and negative points. Just so we know where we need to improve or we are on the right line. We apologize concerning the availability of the room and you had waiting 20min. after coming back.This of course will not happen again. We... More 

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 28, 2014

We had read other reviews before we left which really helped us in our decision to go to this hotel. We wanted somewhere not too built-up but with reasonable links to other parts of the island. Obviously it depends on when you choose to go away as I suspect some bars and restaurants would close by the beginning of November.... More 

Was this review helpful? Yes 4
URPortofino, jefe de recepcion at Hotel UR Portofino, responded to this review

Dear Guest, First of all the all team from Hotel UR Portofino will thank you for having share your experience about your stay here with us. We were very delighted to read that you were satisfied with us and for having comment all the specific points in positiv. We hope to have again soon the pleasure to welcome you in... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2014

Just came back from a short break in Portofino hotel. We arrived early and our room wasn't ready yet but as I was travelling with 14 months old son we were offered courtesy room to allow us to change him. To my surprise our room was ready right after. I can't fault the room, very spacious with wrap around balcony,... More 

Was this review helpful? Yes 1
URPortofino, jefe de recepcion at Hotel UR Portofino, responded to this review

Dear Sylwia Thank you very much for sharing your kind comments here in Tripadvisor about your experience in our Hotel UR Portofino. We were proud of your staff comment, as this is what makes a hotel different from the next one. We will pass on your kind feedback to all of them. We hope very much to have again the... More 

Brighton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2014

My daughter and I had a lovely laid back week here - just a short drive from the airport, it's only a stone's throw from the sandy beach, and you can walk or cycle into town very easily, just following the prom. Great pool, larger than it looks on the photos, nice clean room with balcony, excellent breakfast, very good... More 

Was this review helpful? Yes 2
URPortofino, jefe de recepcion at Hotel UR Portofino, responded to this review

Dear Diane, It was our pleasure to have you as our guest and we were delighted to know that you enjoyed your stay with us. Thank you for having taken the time to share your experiences here. We would be very pleased to seeing you again at UR Portofino. Muchas Gracias, With Kind Regards, Candida Mayóz More 

Warrington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 8, 2014

The hotel is in a fabulous location, in a quieter more classy part of Palma. It has a striking blue exterior which can be seen for miles. The staff are so friendly and helpful at all times, and the hotel is extremely comfortable and laid back. The rooms are a little small, but having a fridge is a great bonus,... More 

Was this review helpful? Yes 3
URPortofino, jefe de recepcion at Hotel UR Portofino, responded to this review

Dear Guest, Thank you very much for having share your experience here about your stay in our Hotel UR Portofino, it was a pleasure for us to have welcoming you. We really hope to see you again soon. ¨Muchas Gracias¨¨ With Kind Regards, Candida Mayóz More 

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