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Puro Hotel

Certificate of Excellence
Montenegro, 12, 07012 Palma de Mallorca, Majorca, Spain
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Puro Hotel
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195 reviews from our community

Traveler rating
    108
    56
    18
    12
    1
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14
100
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19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wolverhampton, United Kingdom
Top Contributor
303 reviews 303 reviews
82 hotel reviews
1,310 helpful votes 1,310 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

potentially very good........ but just too many little inconsistencies The hotel wants so hard to be a chic hip sort of a place, but the level of finish and attention to details lets it down, stupid stuff like lighting that is not fitted flush, or over painting, a room that runs out of toilet paper, and we have to ask... More 

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Lytham St Anne's, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Puro for a long weekend to celebrate a special birthday. We had done quite a bit of research online and it really paid off. Fantastic hotel with a very relaxed vibe with loads of great bars and restaurants within a couple of minutes walk away. Our suite was very comfortable and the staff were very friendly... More 

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Waterloo, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

Staff were magnificent. Very friendly and accommodating during the entire stay. The room was clean and comfortable. Breakfast was a great spread of hot and cold options. I would recommend this hotel to anyone.

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London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel was perfect for our trip, the location in the old part of town meant that everything was within walking distance. All the staff at the hotel were extremely helpful and friendly, the reception staff in particular, who made a couple of excellent suggestions of where to eat. The time we stayed the restaurant hotel and bar were not... More 

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Helsingborg, Sweden
Senior Contributor
21 reviews 21 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

If you enjoy a decent night's sleep, you'd better not stay here. I was here over a weekend for business, and while the bed was extremely comfortable, it went to waste thanks to the thumping techno beats and drunken conversations wafting up from the outdoor "lounge". The room itself wasn't terrible. It was clean but the air con didn't work.... More 

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London, United Kingdom
Top Contributor
70 reviews 70 reviews
45 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 2 nights in March which is low season in Palma and the city is pretty quiet. Staff here are young and friendly, breakfast is self-service buffet and copious, decor is all white and muted greys and silvers. We had to move room after the first night. Our first room on the top floor (5th) had big bathroom and seemed... More 

Was this review helpful? Yes 1
Zurich
Top Contributor
146 reviews 146 reviews
32 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is very well located and beautifully furnished and stylish. Breakfast is great as well. What appealed to me the most was the very friendly and competent staff. And as a bonus they presented a piece of Birthday cake to my boyfriend, even though I haven't mentioned his birthday at all. The rooftop terrace is beautiful and cosy. The... More 

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear ZurichSwissmiss, Thank you for taking your time to share your feedback with TripAdvisor travelers about your recent stay at Puro. We are sorry about the inconvenient you had with the Wifi signal in the hotel. We will take note about this to do our best to keep the standards up. Your feedback about our staff , it motivates to... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was very stylish and the room was very comfortable. . Although quiet at this time of the year the staff were very attentive. Good Audio visual only downside is the docks need to be updated for iPhone 5. Would recommend to all visitors and would love to visit again when it is buzzing

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London, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

Great location, and wonderful staff. Eduardo looked after us very well and couldn't have been more helpful or effiecient. Delicious breakfast, slightly chaotic when there was a power failure to the whole area, not just the hotel, but the staff just carried on with no problem. We could have done with air con but the whole hotel was on reverse... More 

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London, United Kingdom
Top Contributor
70 reviews 70 reviews
18 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed February 8, 2015

Delightful new groovy hotel in the tiny streets of the old city centre, and easy to walk to the best city centre locations. A lot of care has been taken in the design, which is modern and sophisticated. Staff are very welcoming and helpful in many languages. Good internet access (a deal-breaker) with the offer of 4G access city-wide included... More 

Was this review helpful? Yes 1
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