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Puro Hotel

Certificate of Excellence
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Montenegro, 12, 07012 Palma de Mallorca, Majorca, Spain
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1 room 1 adult
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348 Reviews from our TripAdvisor Community

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Helsinki, Finland
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in order to get some last rays of sun before a harsh cold scandinavian fall. and we where not dissapointed. Superfriendly staff, good breakfast, excellent location and good sized rooms alotugh very very scarcely decorated, at least on bottomw floors. There was a shuttle going every day that had to be prebooked for a free ride to... More 

Helpful?
Thank joanna c
London, United Kingdom
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In spring 2004, a Swedish entrepreneur named Mats Wahlström, founded a brand he affectionately called Puro and in realisation of this brand so Puro Hotel in Palma de Mallorca was born. This was a project born from a travelling, cosmopolitan and nomadic spirit and the hotel would reflect this. Fortunately for Mats, other people loved his spirit and his project... More 

Helpful?
Thank ThePlayerbookazine
PuroHotel, Director de Recepción at Puro Hotel, responded to this review

Dear Guest, Many thanks for sharing such detailed review, we think it’s perfect. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Also, we think it’s important for our future guests to know what standard of services we deliver. I have already shared your message with them as... More 

Felanitx, Spain
1 review
4 of 5 stars Reviewed December 28, 2015

\From the moment you arrive to the time that you leave the staff who deal with you are courteous and helpful, The room was comfortable and spacious and the free film package is great. Lovely breakfast

Review collected in partnership with this hotel

Helpful?
Thank molidora
PuroHotel, Director de Recepción at Puro Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our helpful staff. We always try to provide our guests with the best customer service in order to fulfil their expectations. Many thanks for pointing out the comfort of the rooms, also we... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed December 22, 2015

What a delightful experience! The hotels’ situation is perfect - close enough to walk around the main sights of the town but also nicely tucked away from the crowds. Inside the hotel it’s a little oasis of calm with the design being modern, simple and elegant. Especially loved the courtyard and rooftop terrace. All the staff we came into contact... More 

Helpful?
Thank k m
PuroHotel, Director de Recepción at Puro Hotel, responded to this review

Dear Guest, We feel overwhelmed by receiving your lovely recognition! We passionately dedicate ourselves to delivering an once-in-a-lifetime service experience- without fail and we try our best to excel at anticipating guest needs delivering an individual and personal experience. Our team will be thrilled to read your kind words, specially Julian. Thank you also very much for mentioning our courtyard... More 

Reynoldston, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 10, 2015 via mobile

Just returned from four nights in this amazing hotel. The hotel was spotless with great friendly service. Smashing breakfasts. The location is unbeatable for access to the shops, sights and sea. The only annoyance was there were no electrical sockets near any mirrors for hair drying in the room, just the bathroom where the mirror was set so high I... More 

Helpful?
Thank Leigh K
PuroHotel, Director de Recepción at Puro Hotel, responded to this review

Dear Guest, Thank you for sharing your positive review on TripAdvisor. I look forward to sharing your feedback with the team who will be pleased to read your compliments. We are delighted to have received your motivating and warm comments and looking forward to welcoming you back in a not too distant future. Kind regards, Eduardo Díaz -Front Office Manager- More 

Sydney, Australia
1 review
5 of 5 stars Reviewed December 8, 2015

I had excellent service from Edwardo at the reception. I will be back. Thank you Puro hotel i loved it. Best location and service. We had some really nice days in this complete hotel. Amazing room spread out over 2 floors.

Helpful?
Thank Max Y
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thank you very much for posting a review from your recent stay with us. It is great to see that you were able to appreciate the convenience of our location also special thanks for pointing out the excellent service from our Front Desk Manager Eduardo. We are delighted that you enjoyed your stay in our house and hope... More 

Stockholm, Sweden
1 review
4 of 5 stars Reviewed December 6, 2015

Best location and service. We had some really nice days in this complete hotel. The sauna was nice to have after some golfing and breakfast was petfect. Looking forward coming back next time. Staff friendly!

Review collected in partnership with this hotel

Helpful?
Thank joakim_aspe
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Jaokim, Thank you for posting this review. We appreciate your time and we are glad you choose to stay with us! Thanks for your trust on our service and facilities. Don't hesitate to visit us soon, it will be a pleasure to welcoming you again in our Home. Best regards, Miguel Barceló -General Manager- More 

LONDON
1 review
5 of 5 stars Reviewed December 3, 2015

Amazing room spread out over 2 floors. Incredible bed, great bathroom, perfect location! Breakfast was also delicious, and they make a great G&T. This hotel is a great option when you are looking for a combination of the ideal location, comfort, shopping and the best leisure options in Palma.

Review collected in partnership with this hotel

Helpful?
Thank 412londontraveller
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your feedback regarding your stay at Puro Hotel. I'm happy to hear that you enjoyed your stay and we did our best as a hotel team. The opinion that: “This hotel is a great option when you are looking for a combination of the ideal location, comfort, shopping and the... More 

1 review
5 of 5 stars Reviewed December 1, 2015 via mobile

I stayed at the Puro Hotel during a Business Trip with my mother and we both loved it. We enjoyed laying in the rooftop sunbeds and our room was also beyond cozy with huge windows and a lot of light. Would happily recommend staying here if you want to go shopping since the city is right around the corner! Breakfast... More 

Helpful?
Thank Clara D
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Clara, Thank you so much for your kind opinion. That's good to know you were happy with the Hotel location and our experience made us worth your good words. We are very happy that you found our staff friendly and helpful and that you enjoyed your stay with us so much. Thank you so much for your feedback. We... More 

Hamburg, Germany
1 review
4 of 5 stars Reviewed December 1, 2015

The name says it all! The design of the "Puro" is pure, modern and efficient, but still cosy in detail. The staff is very friendly and we felt comfortable. The room had a large multimedia-TV on the wall and Bose cubes at the ceiling, which I liked best, but the bathroom sliding-door is a joke, so that there is no... More 

Review collected in partnership with this hotel

Helpful?
Thank martindF4509AA
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Mr Martin, Thank you very much for your feedback and your time writing this lines that always help us, In reference of the good treatment that you received from our team I am proud that you liked so much, Breakfast service is also a point we give great importance because it is very important that our Guests can start... More 

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