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Puro Hotel

Certificate of Excellence
Montenegro, 12, 07012 Palma de Mallorca, Majorca, Spain
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271 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • All months
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Leeds, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for our anniversary, along with friends. We were given 2 rooms in the private wing, which was really cool as we had our own lounge area too. The bed was huge and extremely comfortable. Sun bathing area was very private and there was a jacuzzi too Perfect location for restaurants and bars. Staff were friendly and we used... More 

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Oslo, Norway
1 review
5 of 5 stars Reviewed 2 days ago NEW

Fabulous service and very nice hotel! With a location in the middle of everything The restaurant have a nice breakfast and in the evening its transfers to a cool dinner restaurant with chillout music from a DJ. The food at dinner is very good.

Review collected in partnership with this hotel

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Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We had booked the Suite with private terrace for 5 nights, when we arrived after 2 nights in Magaluf we checked in and got a suite without terrace. We complained the same night and they tried to tell us that we didn't booked a suite with terrace. I later showed them our booking and got the answer that they are... More 

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Stockholm, Sweden
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent. Everything was great. Clean rooms, nice staf. A bit expensive but worth it. Nice perfume smell in the lobby. We stayed in the private wing. Very private and a nice jacuzzi on the rooftop. Should have a discount at puro beach when staying at the hotel though.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Location, service, décor, and vibe were all amazing. We truly enjoyed our stay at Puro which uniquely brings the beach experience and urban style of living together. We also took advantage of the rental car service arranged by the concierge which was super convenient.

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, We are pleased to hear about your great feedback from the style of our Hotel and beach club. We hope you can enjoy all our facilities in a nearly future. We look forward to welcoming you back soon. Kind regards, Miguel Barceló -General Manager- More 

Northern Ireland
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed 3 nights in Puro, and it is certainly for the super cool people! There is a very trendy, cool feel to the hotel, but the decor is a little tired and in need of a revamp. Our room was very dark, with poor lighting in the bathroom for applying make-up. The furniture is scuffed and we had a... More 

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Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

If you think staying at Puro is super trendy, cool and luxurious, you are up for a surprise. It is nothing special at all. The rooms have some cool design features, however not very practical. The door to the bathroom/toilet cannot be closed properly so there is little privacy. The Aircondition does not cool the room properly, which is no... More 

Was this review helpful? Yes 2
Gothenburg
1 review
3 of 5 stars Reviewed 2 weeks ago

Our stay at Puro, Palma was like a roller coaster ride. We had reserved a bedroom for three people and they were surprised that we needed three beds and if that was what we wanted they would charge extra for it. Well we did have little choice but ordering that. In the evening we were tired after the journey and... More 

Review collected in partnership with this hotel

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, We regret to know that your stay was not so comfortable as expected and it was disappointing to read that your stay was inconvenienced by the noise of the bar. We are continuously working on improvement, so we take advantage gratefully of your feedback desiring to see you soon around again. Kind regards, Miguel Barceló -General Manager- More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

This was our third time staying at Puro in three years - we love it. Very cool hotel in the heart of Palma old town. The rooms are comfortable and clean with a modern set-up and feel. The staff are nice and helpful and having the shuttle service to PuroBeach is a real bonus! PuroBeach is a must!

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, First but most we want to thank you for having stayed with us. We are so delighted that you found your experience marvellous and that we met up with your expectations. It is our main goal to make all of our Guests happy with our service and premises so that you can have a special memories of your... More 

Liverpool, United Kingdom
Level Contributor
236 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an uber cool hotel which comes with a fairly hefty price tag. It becomes a nightclub at weekends so beware the noise of the trendy set drinking and dancing until the early hours. We were in room 2 which was on the ground level near to the club and it was fairly noisey. Our room was nice, with... More 

Was this review helpful? Yes 1
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Many thanks for your time in writing us this feedback. Special thank you for highlighting our efficient staff who is working every day to make every experience at Puro Hotel a special one. About the noise in the room, it must be said that the bar area is provided by soundproofing system so the noise is over control... More 

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