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Puro Hotel

Certificate of Excellence
Montenegro, 12, 07012 Palma de Mallorca, Majorca, Spain
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1 room 1 guest
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279 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
  • Spanish first
  • Swedish first
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  • All months
    (279)
  • Mar-May only
    (82)
  • Jun-Aug only
    (94)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (35)
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Horgen, Switzerland
1 review
4 of 5 stars Reviewed 1 week ago

-Very friendly staff -Roof sunbathing lovely -Very good breakfast -poor Wifi connection in the room (4th floor). Reception was ok. -Switches did not work partly -Maissonette Room; impractical bathroom -Entrance fee at the beach club for hotel guests?

Review collected in partnership with this hotel

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, We are very pleased that you received a very good service from our staff in Reception and you loved our breakfast buffet in the restaurant Opio. We are really sorry that your feeling with the space in the bath was not comfortable. The truth is that in Puro Hotel We work daily to make our customers stay as... More 

Stockholm, Sweden
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We experienced the hotel as very dated and it needs to freshening up. The location is perfect and the room was OK but the air conditioning wasn't working as it should. The breakfast was good but it was very empty at the bar in the evenings. Puro Hotels former class is no more, and the price is not adjusted accordingly.... More 

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thanks for your time writing us your feedback about Puro Hotel experience. We regret our Home didn't fulfill your expectations. We are more than happy that you enjoy our location, room and breakfast. We are sorry if during your stay, you cannot enjoy our crowded bar. From thrusday till saturday we have a really nice atmosphere in our... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location,friendly staff. Wonderful breakfast. Cool vibe. You must take a drink up to the rooftop terrace for sunset. Only negative would be they need to upgrade mattresses, way too hard for our comfort.

Review collected in partnership with this hotel

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Nice to hear from you! It was a pleasure to hear about your feedback from your stay in Puro Hotel. We are glad to read you found the Puro Hotel staff very friendly and you enjoyed our breakfast. Hopefully you can enjoy the bar atmosphere the next time you come to Puro hotel and also the delicious food... More 

Toulouse, France
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Super cool atmosphere in a great summer city. Good style and brilliant design touches (I love the art at the Hotel). Rooms are perfectly sized, clean and elegance is all around. I did not try the Spa since fully booked but tried the roof top with Tapas selections (Go for the Sushi Roll!!!!!). Good one to have a unique view... More 

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We truly appreciate your detailed feedback. We are delighted to read you had a lovely stay with us and even you had time to enjoy our famous Sunset tapas. We are happy to hear that you enjoyed many aspects of your stay – like the... More 

Cupar, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Loved our 3 night stay at Puro Hotel. Really friendly staff & our room was very comfortable. Booked the Balinese bed with sushi & champagne on the roof terrace which was amazing - a fanatasic view over the city & Cathedral. The Bar is really cool & the staff are lovely - Razeer really looked after us & makes fantasic... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your comments in Trip Advisor. It´s really nice to read that you enjoyed your visit in the Puro Beach club with our refreshing mojitos. We appreciate your nice words to our staff and your feedback regarding cleanliness, we take adavantage of this always to improve. We are always working to... More 

Bracknell, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Great little oasis in the centre of Palma. Staff were extremely friendly and helpful. Stylish and lively bar with great food. Fab to have the complimentary shuttle service to the Puro Beach Club which is definitely worth a day trip to.

Review collected in partnership with this hotel

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, First of all we would like to thank you for taking your time to write your opinion about our hotel. Your positive comments make us feel very happy. Thank you for mentioning the good location and the stylish bar, as well as our food and and helpful staff. We are glad you enjoyed your day at Purobeach. We... More 

Stockholm, Sweden
1 review
2 of 5 stars Reviewed 3 weeks ago

The location is key, it is bery well located. Apart from this staff is somewhat "cocky", breakfast options are slim, the rooms are noisy with lots of "party people" at the hotel and the hotel is not as fresh as we thought. It is a nice four star hotel but it charges as a five star one, and it is... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, We are pleased that you take your time to write that review. we regret that your expectations in our Home were not fulfilled. It is not the kind of feedbacks we are used to receive about service, staff or accommodation. We hope you give us a second chance in order to demonstrate that our standard always stay up.... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great experience, rooms are lovely, big, moder and clean. Staff is wonderful and super helpful. The top roof is something not to be missed. Breakfast is included and its a big display. Bar is fun at night with dj music. Centrally located, makes it a great spot to walk all around.

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Katin, Thank you for taking the time to provide us with your lovely feedback, we are really glad to read that you had an excellent stay at Puro. We are particularly grateful for pointing out our central and quite location as well as our rooftop. We are also pleased about your positive comments regarding to my helpful colleagues, We... More 

Leeds, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for our anniversary, along with friends. We were given 2 rooms in the private wing, which was really cool as we had our own lounge area too. The bed was huge and extremely comfortable. Sun bathing area was very private and there was a jacuzzi too Perfect location for restaurants and bars. Staff were friendly and we used... More 

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, We are pleased to heard about such nice feedbacks regarding your visit to Puro Hotel. Thanks for your trust on our service and facilities. Don't hesitate to visit us soon, it will be a pleasure to welcoming you again in our Home. We keep awaiting for your future visit. Kind regards, Miguel Barceló -General Manager- More 

Oslo, Norway
1 review
5 of 5 stars Reviewed 4 weeks ago

Fabulous service and very nice hotel! With a location in the middle of everything The restaurant have a nice breakfast and in the evening its transfers to a cool dinner restaurant with chillout music from a DJ. The food at dinner is very good.

Review collected in partnership with this hotel

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, We would like to thank you for taking the time to share your experience at Puro Hotel. It is always a pleasure to receive such a lovely comment which we will share with all the staff whom will be very motivated to read your review. We hope to welcome you back soon! With kind regards, Miguel Barceló -General... More 

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