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Puro Hotel

Certificate of Excellence
Montenegro, 12, 07012 Palma de Mallorca, Majorca, Spain
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254 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • All months
    (254)
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    (82)
  • Jun-Aug only
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    (35)
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Stockholm, Sweden
1 review
3 of 5 stars Reviewed 4 days ago NEW

Very nice, well situated little hotel. Rather poor breakfast and to expensive for the suite I lived in. Taxis go to the hotel to pick you up, but drops you off some blocks away due to the narrow streets.

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Dubai
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have spent 3 nights in this amazing hotel recently with my boyfriend and I highly recommend. The stay was just wonderful from the moment we arrived at the airport and were picked up by the hotel driver/host. The staff was very friendly and helpful with all requests. The atmosphere at the hotel is very relaxing and you feel very... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is the third time we have come to Palma in recent times and decided to try puro based on reviews. the hotel is in a great location to explore the city and the old town is our favourite area. Only downside was the noise but the central position of the hotel was worth it. Would stay again but look... More 

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Surrey
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Pros: Great central Palma location up a cobbled side street close to some very nice restaurants and bars; very cool minimalist interior; great buffet breakfast; very cool bar which does get busy (clientèle sophisticated, age 30s+); exceptionally helpful front of house staff who can recommend the best restaurants and bars and make your reservations (and often get you squeezed... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Banging music in the house! Non conducive to pm snoozin. As the oldest and illest of the group I was unfortunately above the 'disco' but the amazin romanesk bath made up for this fact I loved my stay at Hotel Puro. The staff could not have been more helpfull. Could have done with a few more handrails although I managed... More 

Review collected in partnership with this hotel

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Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Great location but the amount of quality features in this friendly quirky hotel made for an outstanding short stay.Nice quiet private areas to chill and roof area had flat beds available each time visited (pillows or back rests would be a welcome addition?) . The visit to partner PuroBeach resort is worth investigating for further coastal Puro luxury and worth... More 

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PuroHotel, Director de Recepción at Puro Hotel, responded to this review

Dear Guest, Thank you for sharing your memorable experiences at Puro Hotel with TripAdvisor readers. We are happy to read that you enjoyed your last short stay in Palma and found our hotel services, Opio Restaurant and location fantastic. We will forward your kind words to my great colleagues who are always more than happy to help you. Also we... More 

California
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location in old town Palma. Easy to walk to restaurants, bars, shopping, the cathedral, and the port. Overall, the staff, minus one person, was amazing. Very helpful and friendly. Our room was small and needed better lighting but I am willing to look past that since I loved the roof top deck and the many comfortable and relaxing sitting... More 

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thank you for your reviews, we appreciate all feedbacks from negative to positive and take every opinion on board with intense interest. It is quite disappointing to read that you were not satisfied with the Spa appointment confussion. Despite this small issue we hope that your stay was satisfying. We are sincerely sorry for the inconvenience you felt... More 

Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

lovely place , terrific location. The issue I had was the small room size - I upgraded to a junior suite and even that was tiny. The bathrooms are also rather dark. Overall it was a nice scene and good vibe. I liked it but would for sure ensure I had a big room when I book next.

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thank you very much for your kind review. We are delighted that you experienced the perfect location. Puro Hotel consists of different room categories. For your next visit, our front desk team will be glad to upgrade you into a bigger room if needed. Don't hesitate to contact us directly for future reservations. Regarding the light in bathroom,... More 

Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights with a friend in June. Our room was room 2, which was nice enough but had the following issues; one of the bedside lamps didn't work, I pointed this out but nothing was done. There was a bench outside the bedroom window where people liked to sit for breakfast and chat, the bathroom was downstairs,... More 

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London, United Kingdom
Level Contributor
116 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 2 weeks ago

All cool and funky Balearic beats, great art, great bar, cool staff. A great hotel situated in middle of old town, gets busy at night as the bar is a bit of a draw for the cool people of Palma. DJ's play in the evening but it's all very well done and you can't hear it should you want an... More 

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay at Puro Hotel, it is always a pleasure to receive such feedbacks since we are always trying to improve. We are happy to know you liked the art concept of the hotel and glad to know our staff is on top fulfilling expectations of our Guests. We hope we... More 

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