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4.0 of 5 Hotel   |   Montenegro, 12, 07012 Palma de Mallorca, Majorca, Spain (La Llotja-Born)
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87%
Ranked #11 of 65 hotels in Palma de Mallorca
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Charles S Newark upon Trent, null, United Kingdom
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105 people have reviewed this hotel

Traveler rating
    64
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Newark upon Trent, null, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I arrived at Puro last Saturday with my wife, unfortunately having to return to the UK on Wednesday. My wife remained with a friend for a further four nights. We had a superb stay with only one `major` issue that was discussed with and dealt with very proffesionally by Elena the front office manager. Thankyou Elena for your time spent... More

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Calstock, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Expensive stay for a week in August so had high hopes for an out of this world experience. Unfortunately it wasn't. It's funky and cool and all that, but scratch the surface and problems appear. No wifi connection in the room which was very inconvenient, no possibility of enjoying their beach club as we had not pre-booked! and rather too... More

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear John, Thank you for taking your time to leave your feedback about your experience in Puro Hotel. You stay with us in the peak of season, anyway we always keep our standard up. We don't bother the seasonability to deliver a high-quality service. Regarding your experience, we must mentioned that from the first moment of your reservation, all our... More

Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is so cute! Small building but a lot of rooms when you are inside. Very hip and trendy they can also offer a portable wifi router for 10 € per day! But you have to ask a day before they're usually out of stock. The place is definitely for young people. Music during the night and no one... More

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Alya, Thank you so much for taking the time to provide us with your lovely feedback regarding to your recent stay at Puro Hotel. We are glad that you had a joyful time with us and liked the ambiance, the unique rooms as well as the rooftop terrace - the view from the tower is indeed amazing! Great to... More

Swindon, United Kingdom
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All staff at the hotel and beach club worked so hard to make our stay fantastic and very memorable We booked back at the beginning of the year not realizing it was going to be Puros 10th Anniversary and a party weekend! We had a fantastic time. The room we had was in the "Private Wing" and very very tranquil,... More

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Mr. Wood, Thank you for taking the time to provide us with your lovely feedback, we are really glad to read that you had a memorable stay at Puro. We are particularly grateful for pointing out our central and tranquil location. I am pleased about your positive comments regarding to my professional colleagues, I will forward your kind words... More

Stockholm, Sweden
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had high expectations on Puro Hotel and fortunately they were met! Despite being a tiny hotel (with tiny rooms) you have everything you need. Ideally located in the heart of the Palma old town, it has a bar that serves up fierce mojitos, good wi-fi, a serene roof top terrace, a great breaktfast buffet, very friendly staff and high... More

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Jesmyn, Thank you for taking the time to share your recent experiences at Puro with us and other TripAdvisor readers. I get goosebumps reading your positive review and we are truly glad that we could met your expectations. Indeed, there is nothing better during these warm summer nights in Palma than having a freshly made, perfect mojito at Opio... More

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Located in the wonderful old town of Palma, this really is a sensational venue. Not cheap but worth every penny. Sensational service and a wonderful restaurant experience. Well worth a look if you like the contemporary boutique hotel styling.

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thank you for your lovely feedback regarding to your recent Puro experience. We are glad to read that you liked the unique hotel design, nice service and Opio Restaurant. Have you tried our relaxing Spa treatments? We are looking forward to welcoming you soon again in Puro Hotel. All the best Miguel Barceló General Manager More

Zurich, Switzerland
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at Puro with a good friend during a week in july. The room was spacious and clean, room cleaning happened whenever we went out of the room, which guaranteed an always fully stocked mini-bar and water. The hotels very own restaurant was fantastic and of high quality. The staff was very friendly and very helpful at all time!... More

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PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Let me thank you for taking the time to provide us with your lovely feedback. Special thanks for pointing out our spacious rooms and our fantastic Opio Restaurant. I will forward your kind words to my colleagues who are always more than happy to help you. Have you also tried our relaxing spa services? Please do not hesitate... More

Nottingham
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We stayed at Puro Hotel for a week in July and were really looking forward to it. Given how much it cost (stayed in 'Junior Suite' nearly 2k GBP between us), I was expecting a good time, yet I was disappointed. Having worked in Hospitality previously for the Jumeirah Group I understand a thing or two about service. Service isn't... More

Was this review helpful? Yes 1
London, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at Puro for 3 nights over the weekend. The hotel is fab, the rooms are well sized and they provide everything you could need. However it was the staff that were the real stand out of the weekend, Miguel and Fabrizio were exceptional and made the weekend what it was. The roof top is a great bonus if... More

Was this review helpful? Yes
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Milli, Thank you for taking the time to provide us with your lovely feedback, we are really glad to read that you had a memorable stay at Puro. Special thanks for pointing out our central location, spacious, well-equipped rooms, the rooftop terrace with Balinese beds as well as the relaxing Puro Beach Club. I am pleased about your positive... More

Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed here recently and chose this as a last minute summer break and it didn't dissappoint. In a fantastic location in the middle of Old Palma near the Cathedral with incredible restaurants - although you could eat in the hotels restaurant as the food was super there! The transfers to the beach club were great and the drivers they... More

Was this review helpful? Yes 1
PuroHotel, Director General at Puro Hotel, responded to this review

Dear Guest, Thank you for sharing your memorable experiences at Puro Hotel with TripAdvisor readers. We are happy to read that you enjoyed your last minute breakaway in Palma and found our hotel services, Opio Restaurant and location fantastic. I will forward your kind words to my great colleagues who are always more than happy to help you. Have you... More

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Additional Information about Puro Hotel

Address: Montenegro, 12, 07012 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca > La Llotja-Born
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Puro Hotel 4*
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Also Known As:
Puro Hotel Palma De Mallorca, Majorca

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Palma de Mallorca #6 Business Hotel in Palma de Mallorca #10 Luxury Hotel in Palma de Mallorca #14 Family Hotel in Palma de Mallorca #15 Romantic Hotel in Palma de Mallorca
Hotel Class
Official Description (provided by the hotel)
Home of the modern and cosmopolitan Traveller.Puro Oasis is a boutique hotel offering barefoot luxury in the heart of the old town of Palma. ... more   less 
Number of rooms
40

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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