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GPRO Valparaiso Palace & SPA

Certificate of Excellence
Francisco Vidal Sureda, 23, 07015 Palma de Mallorca, Majorca, Spain (Formerly Grupotel Valparaiso Palace & Spa)
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1 room 1 guest
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316 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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  • All months
    (316)
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    (62)
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Bradford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed today NEW

I will say it's an amazing hotel. Great service, great staff, lots of facilities and good taste in every part of the hotel. 1 negative is their Internet- for a 5 stars hotel I would prefer to enjoy Internet near the pool which is impossible with this poor connection.

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surrey
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent check in at reception with a full description of where everything is located. It's a big hotel so much appreciated. Spacious rooms with a high standard of cleaning. Towels are replaced in the rooms during the evening and pool towels are available all around the hotel (in the rooms, in reception, at the spa, at the pool bar) in... More 

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Max B, Director Comercial at GPRO Valparaiso Palace & SPA, responded to this review

Dear Guest, First of all, thank you very much for choosing GPRO Valparaiso palace & SPA for your stay in Palma and for taking your time to give us your feedback. In order to keep our quality standards as high as possible, it is for very important to know the opinion of our guests. We hope to welcome you back... More 

Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel. -Good sized rooms -Excellent breakfast -Great atmosphere -Fairly quiet, as it isn't too close to the centre of Palma. -Wonderful views I have stayed here on business. I would consider this for a relaxing couple's holiday. It isn't particularly close to the centre of Palma (it's more like an 8 euro taxi ride), but that means it's quieter.

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Max B, Director Comercial at GPRO Valparaiso Palace & SPA, responded to this review

Dear Chris, First of all, thank you very much for taking your time to give us your feedback. In order to keep our quality standards as high as possible, it is for very important to know the opinion of our guests. We hope to welcome you back at our Hotel Kind Regards, Max B. More 

Rossendale, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great rooms, lovely pool facilities, excellent breakfast and friendly staff. Ideally I would have liked tea and coffee facilities and perhaps complimentary water in the room. Secondly we had a couple of bills with mistakes and so did other guests I would recommend you check your bills. Only happened twice. Other than that I would definitely recommend.

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Max B, Director Comercial at GPRO Valparaiso Palace & SPA, responded to this review

Dear Annie, First of all, thank you very much for chosing pour hotel and for taking your time to let us know your opinión. I will share your comments about the mistakes on the bill with the repcetion staff and make sure we will imporve this point. Regarding the tea making facilities, in every room there is the possibility to... More 

Ipswich, United Kingdom
1 review
1 of 5 stars Reviewed 6 days ago NEW

Arrived at 9:30pm, no one helped carry our suitcases to reception. Once we got to reception an obnoxious member of reception staff told us that my 9 year old granddaughter could not stay at the hotel. After 2 hours of their laughter at the fact they could not offer us a room, they booked us into the Gran Melia Victoria... More 

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Max B, Director Comercial at GPRO Valparaiso Palace & SPA, responded to this review

Dear Guest, We are extremely sorry that your experience with us was not satisfactory. regardimng your reservation, we had a booking for a double for a doule room for 2 adults occupancy with no conformation of a 3 person in the room. What you refer as misleading statement is the dact that in the web you booked thet say that... More 

uk
Level Contributor
78 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 1 week ago

located just outside Palma, 10 euro taxi-too far to walk to get to palma centre. Hotel check in a bit reserved from staff. big rooms with ok views (we got a cheap deal so much better than anticipated!) nice bathrooms and comfy beds. Fantastic spa, highly recommended loads to do and have fun, the kids loved the steam room with... More 

Was this review helpful? Yes 1
Max B, Director Comercial at GPRO Valparaiso Palace & SPA, responded to this review

Dear Guest, First of all, thank you very much for choosing GPRO Valparaiso palace & SPA for your stay in Palma and for taking your time to give us your feedback. In order to keep our quality standards as high as possible, it is for very important to know the opinion of our guests. We hope to welcome you back... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

beautiful place, great rooms and great hospitality.The SPA is very intimate, the three pools are salt water and always very clean and there is always a lifeguard. Breakfast is great and you can find everything fit anyone. Unfortunately I have not had the opportunity to dine in the restaurant of the hotel but it is very elegant and the prices... More 

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Max B, Director Comercial at GPRO Valparaiso Palace & SPA, responded to this review

Dear Guiditta, First of all, thank you very much for choosing GPRO Valparaiso palace & SPA for your stay in Palma and for taking your time to give us your feedback. In order to keep our quality standards as high as possible, it is for very important to know the opinion of our guests. We hope to welcome you back... More 

Ivinghoe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel has superb elevated views, with a number of swimming pools and plenty of loungers in extensive gardens. Many restaurants and bars are within walking distance. The staff were very helpful and friendly. They really went out of their way to make our stay memorable.

Was this review helpful? Yes 1
Max B, Director Comercial at GPRO Valparaiso Palace & SPA, responded to this review

Dear Martin, First of all, thank you very much for choosing GPRO Valparaiso palace & SPA for your stay in Palma and for taking your time to give us your feedback. In order to keep our quality standards as high as possible, it is for very important to know the opinion of our guests. We hope to welcome you back... More 

SE London
Level Contributor
147 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 1 week ago

Faults: In Palma but too far to walk into Palma (€10 taxi). Outlook from hotel somewhat spoilt by brutalist Horizonte Hotel as look towards harbour and particularly if have lower harbour view room. Front desk staff are a little reserved. Up a steep hill and nowhere to have a walk very close for a coffee or to look in a... More 

Was this review helpful? Yes
Max B, Director Comercial at GPRO Valparaiso Palace & SPA, responded to this review

Dear Guest, First of all, thank you very much for choosing GPRO Valparaiso palace & SPA for your stay in Palma and for taking your time to give us your feedback. In order to keep our quality standards as high as possible, it is for very important to know the opinion of our guests. We hope to welcome you back... More 

Amesbury, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We spent three nights at this lovely hotel. Reception staff were excellent. Room service was tip top, very clean and a nice touch putting a sweet for each of us on the bed. Only slight criticism was bar staff in pool area were very slow to serve. Thoroughly recommended.

Was this review helpful? Yes
Max B, Director Comercial at GPRO Valparaiso Palace & SPA, responded to this review

Dear Kevin, First of all, thank you very much for choosing GPRO Valparaiso palace & SPA for your stay in Palma and for taking your time to give us your feedback. In order to keep our quality standards as high as possible, it is for very important to know the opinion of our guests. We hope to welcome you back... More 

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