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Gran Melia Victoria

5.0 of 5 Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
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Gran Melia Victoria
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Gran Melia Victoria
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731 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Gran Melia Victoria
See the most recent reviews
London
Contributor
18 reviews 18 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 5, 2012

I would not recommend this hotel at all. A friend and I have just spent four days staying there. Issues as follows: - terrible smell in the lobby area (incense/ joss sticks) which is sickly. We got in and out of the lobby as quickly as possible and while we would like to have had a drink in the bar,... More 

Was this review helpful? Yes 3
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to tell us about your recent experience. We take note of your impressions and opinions and apologise for the inconveniences you have experienced. Please rest assured that we are taking the appropriate measures to improve our services and prevent any future dissatisfaction of our Guests. We value all your constructive comments... More 

London
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 4, 2012

Stayed a couple of nights to explore Palma. The main attractions are either a short taxi ride or a 20 minute walk - longer at hotter times. Hotel enjoys a great position overlooking the marina. Food and service all excellent. Check in was a bit slow and bureaucratic but very friendly and well meaning. We were offered an upgrade to... More 

Was this review helpful? Yes 1
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear TripAdvisor Member, We would like to thank you for having so carefully written about your recent stay at the Gran Meliá Victoria. We are delighted to hear that you have enjoyed your stay and Palma de Mallorca itself. We are grateful for the encouraging comments about our Staff. Please rest assured that we have passed on your positive feedback... More 

North East
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 3, 2012

Just returned from a long weekend for our anniversary. We'd communicated with the Hotel prior to arriving as we wanted to upgrade, the reception staff were excellent, very helpful and we joined a loyalty Melia club which allowed a good upgrade option. Lovely hotel, staff very very good, great location and really nice pool area

Was this review helpful? Yes
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear TripAdvisor Member, It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel and the staff. Your positive feedback makes our work worthwhile. We are delighted to know that you have joined our MaS Loyalty Programme... More 

Tønsberg
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2012

We´ve just returned from our vacation in beautiful Mallorca. This was our first trip to Palma and we picked out the hotel by chance. And what a great choice! From the minute we arrived we felt the warm presence of excellent service - completely surrounded by exquisite staff and one of the most beautiful places we have ever been. We... More 

Was this review helpful? Yes
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear TripAdvisor Member, We would like to thank you for your preference in selecting our Gran Meliá Victoria for your vacation, as well for taking the time to tell us about your recent experience. It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that their comments have been... More 

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 1, 2012 via mobile

Decided to choose this hotel due to its location within Palma, it's only about 20 mins in a taxi from the airport. On arrival the staff were very attentive and as we arrived before the check in time, we were shown our room. We choose a sea view with also a view of the cathedral. Room - excellent we stayed... More 

Was this review helpful? Yes 2
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Tripadvisor Member, We would like to thank you for taking the time to tell us about your recent stay at Gran Meliá Victoria. We are pleased to know that you have enjoyed our Premium Accommodation. We are also grateful for the constructive comments and take note. Your opinion is highly valuable and helps us improve our services. We hope... More 

Lincoln, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 28, 2012

.Our family ended up staying at the Gran Melia Victoria but default....our flight was delayed and the airline arranged for us to stay here. After a stressful few hours at the airport, and finding our evening flight was delayed till the next day, we arrived with two tired and hungry children. We checked and were sent straight to the restaurant... More 

Was this review helpful? Yes 2
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Trip Advisor Member, It is a true pleasure that you and your family have enjoyed your experience at the Gran Meliá Victoria. We would like to thank you for such a positive feedback and encouraging comments about our Hotel and its Presonnel. Please rest assured that your comments have been forwarded to the various Departments. In the name of... More 

Sale, Cheshire
Contributor
13 reviews 13 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 23, 2012

My daughter & I have just returned from 5 lovely days in Palma, staying at this hotel. We had a wonderful time and loved the hotel. The room was beautiful with a fabulous view of the bay and the cathedral. The beds were comfortable and the bathroom was marble tiled & stocked with Clarins toiletries! The service at the hotel... More 

Was this review helpful? Yes 1
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Trip Advisor Member, We are delighted to find out that both you and your daughter had a wonderful stay at the Gran Meliá Victoria. Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and such a positive feedback really make our work... More 

west yorkshire
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2012

Just returned from a weeks stay at this hotel. We stayed in a great room on a high floor overlooking the bay, the views are amazing!!! With the previous posts about the noise, im a light sleeper and didnt hear a peep!!!! Checking inn was fast and professional with a smile and they couldnt have been anymore helpful. The food,... More 

Was this review helpful? Yes
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Trip Advisor Member, We would like to express our sincere gratitude for the positive comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion. We would be absolutely delighted to accommodate you on your next visit to Mallorca... More 

Fort Lauderdale, Florida
Top Contributor
67 reviews 67 reviews
53 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed August 17, 2012

An old style hotel with a few too many fluffy curly girly pictures and oldish decor, but very well maintained and the staff is excellent. I had a so called "standard" room which is industry-speak for worst-room-in-the-hotel-facing-the-back-alley. Although clean and well kept, it was possibly the worst laid out and disfunctional hotel room I have ever been in. Biggest asset... More 

Was this review helpful? Yes 1
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Tripadvisor member, We would like to offer our apologies for not meeting your expectations. Your feedbaack is indeed very important to us. We would like to inform you that we offer a number of different room types and if the opportunity to welcome you back ariss in the future it would be our pleasure to accomodate you in one... More 

Glasgow, Scotland, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2012

Just back from two weeks at the Gran Melia Victoria in Palma.. what a superb break and lovely staff. We were a bit worried having read some of the reviews on Trip Advisor, after booking. All our fears were dismissed - gorgeous room overlooking the bay, excellent breakfasts (staff couldnt do enough for us) Oscar the pool 'boy' found us... More 

Was this review helpful? Yes 1
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Tripadvisor Member, Such positive feedback as yours make our work worthwhile. Thank you for taking the time to tell us about your experience. I can assure you that we have passed on the gratitude to all our Staff. We are delighted that you found yourselves like home and had a restful time. We cannot wait to welcome you back... More 

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Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca
Hotel Style:
#4 Business Hotel in Palma de Mallorca
#5 Family Hotel in Palma de Mallorca
#6 Romantic Hotel in Palma de Mallorca
#11 Luxury Hotel in Palma de Mallorca

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