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Gran Melia Victoria

Certificate of Excellence
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Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
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Very good
(11)
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Gran Melia Victoria
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Gran Melia Victoria
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771 reviews from our community

Traveler rating
    425
    236
    75
    24
    11
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105
403
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87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Gran Melia Victoria
See the most recent reviews
London, United Kingdom
Top Contributor
92 reviews 92 reviews
42 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed December 24, 2012

For the price i paid as a walk in arrival, no complaints. Very comfortable, albeit not large room with side view acroos marina. Great barman who knows his drinks and excellent bar service. Free wifi too. Only negative was occasional evidence of unnecessary price gauging. No comp drinking water in room, a call to housekeeping produced a ltre of water... More 

Was this review helpful? Yes 2
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Client, We would like to offer our apologies for not meeting your expectations and assure you that we always work to satisfy all our guest’s wishes and to make them all feel welcome and well attended. We do appreciate your comments as they can help us to improve. We hope to see you again in the near future and... More 

Guildford, United Kingdom
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 12, 2012

The service was excellent, staff continually addressing me by name. We went for my wife's birthday and the cleaning staff must have noticed the birthday card in the room as the hotel had left a bottle of sparkling wine on ice for us when we returned to the hotel. We upgraded our room which was worth every euro. We had... More 

Was this review helpful? Yes 1
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear client, We would like to thank you very much for your encouraging comments on our Hotel and Staff. We hope to have the opportunity to welcome you back in the near future. Kind Regards, Amaia Landeta Quality Manager More 

Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 11, 2012

We had booked for weeken into the Palas Atenea. However, they decided to close for our period. The Booking Agent offerd us a full cancellationor transfer to theVictoria for the same price. Well, ***** for the price of **** was simply too good to miss. Superb rooms, fabulous facilities and the Service was every inch ***** I will certainly return,... More 

Was this review helpful? Yes
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear client, We would like to thank you for your preference in selecting our Gran Meliá Victoria for your vacation, as well for taking the time to tell us about your recent experience. It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that their comments have been forwarded... More 

Ongar, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 26, 2012

just returned from a lovely week in palma first time in majorca and picked this hotel by chance staff were a fantastic group not one member could be faulted all week stayed in premier front view room views amazing room large and always well maintained . the only downside was that air conditioning had gone over to heating as the... More 

Was this review helpful? Yes
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Tripadvisor Member, Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future. Kind regards, Amaia Landeta Quality Manager More 

San Francisco, California
Contributor
13 reviews 13 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 19, 2012

This was the most expensive hotel of our 2 weeks in Spain and turned out being the worst service. The arrival started well at the reception and the upgrade room was as requested. I was dissapointed to see the spa and indoor pool closed. Being in October, most bars were closed (Tito is right beside). On our first night, the... More 

Was this review helpful? Yes 5
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Tripadvisor Member, We would like to thank you for your preference in selecting the Gran Meliá Victoria for your vacation, as well as for taking the time to tell us about your recent experience. We are very sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Gran Meliá Victoria, we... More 

Orlando, Florida
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 15, 2012

This is one of the hotels that tour guides specifically point out along the way since it is 1 of only about 2 4 or 5 star hotels on the Island supposedly. We stayed at this hotel for a week at the end of October and were glad that we rented a car at the last minute when we arrived.... More 

Was this review helpful? Yes
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear client, We would like to thank you for your preference in selecting our Gran Meliá Victoria for your vacation, as well for taking the time to tell us about your recent experience. It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that their comments have been forwarded... More 

dublin ireland
Top Contributor
51 reviews 51 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 6, 2012

We stayed here for one weekend & arrived not knowing what to expect as we were just passing through Palma & decided to stay for the weekend. What can I say other than fabulous. We had a magnificent room over looking the bay. The staff were excellent as was the food & service. The only complaint we has was there... More 

Was this review helpful? Yes 2
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Tripadvisor Member, Thank you very much for your encouraging comments which are greatly appreciated by our entire Team. It is great to hear that you enjoyed your weekend escape and had a restful time in our facilities. In terms of the noise from the nearby disco, we are sorry that you experienced this situation and we can assure you... More 

Manchester
Contributor
16 reviews 16 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 6, 2012

The room we were allocated was fine: it had all the facilities I would expect but the third of the room near the window was difficult to access due to a 24 inch square pillar in the middle of the room: honestly that is just bad architects nothing to do with the hotel staff. The decor was okay but the... More 

Was this review helpful? Yes 1
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Tripadvisor Member, Thank you very much for your comments which are greatly appreciated. We would like to inform you that we offer a great variety of rooms and if you didn’t find yourself comfortable in the one you occupied during the recent visit, we would gladly assist you while choosing a more suitable for you during your next visit.... More 

S. Wales
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 30, 2012

The hotel is a great one with everything you would expect from the brand and the five star status. The staff have been extremely helpful, always willing to offer assistance, very polite and cheerful. We were very pleased with the way they treated us and it is credit to all of them. Nothing was too small or too much for... More 

Was this review helpful? Yes 2
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Tripadvisor member, We would like to express our gratitude for the comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion. We would be absolutely delighted to accommodate you on your next visit to Mallorca. Kindest regards, Amaia... More 

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 26, 2012

Spent three nights here mid October. It is a first class hotel. The staff are superb. They were always very patient and polite. The breakfast is wonderful. A wide choice, expertly displayed and very good quality. I had a side view room which was a very good size. The room gave partial views of the bay.It was very well kept... More 

Was this review helpful? Yes
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Tripadvisor Member, Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future. Kind regards, Amaia Landeta Quality Manager More 

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