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Gran Melia Victoria

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Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
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Gran Melia Victoria
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Gran Melia Victoria
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809 reviews from our community

Traveler rating
    449
    244
    77
    27
    12
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112
423
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90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
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  • English first
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English first
  • All months
    (809)
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    (217)
  • Jun-Aug only
    (269)
  • Sep-Nov only
    (249)
  • Dec-Feb only
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There are newer reviews for Gran Melia Victoria
See the most recent reviews
Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Supposed to be one of the best hotels in town but there are areas that need to be looked at by the management. Good things are the views from the pool and some rooms (if you pay more), the professional staff, the quality of the bed and bedding and the location. Things that were not so good was the fact... More 

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for sharing your feedback on TripAdvisor. We are sorry to read, that your stay with us was not completely satisfying and that you do not agree with our pricing policy for the coffee and tea bags at the guest rooms. Be rest assured that we have taken note of your opinion and will consider... More 

Brighton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from a 3 night “Boys weekend” stay at this hotel with a group of middle aged guys. Booked six months in advance through Booking.com and got an excellent price. As the previous reviewer mentions, before we travelled we saw a couple of reports on TA that raised an eyebrow, namely talk about the hotel being 'tired' with... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for your positive comments about our hotel. We are delighted to read that you enjoyed our facilities and the service of our employees. The whole Gran Meliá Victoria team is looking forward to your next visit. With best regards, Amaia Landeta Redglove Service Manager More 

Kintbury, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got back from a 5 night stay at this hotel. Before we travelled we saw a couple of reports on TA that concerned us, the first talked about the hotel being 'tired' with worn rugs etc and the second talked about no wheelchair access to the pool (not that we need it but it gave the impression that the... More 

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear guest, Thank you very much for staying with us and for your comments at Tripadvisor. We highly appreciate your opinion about our hotel and are more than glad to read that you enjoyed your stay with us. We have passed on your positive feedback to Oscar and to our F&B department, who were more than glad to receive such... More 

Hemel Hempstead, United Kingdom
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Here for the weekend - beautiful rooms with tons of goodies including Clarins products and electric curtains ! The BEST breakfast EVER - AMAZING however - soooooooooo hard to get to the pool from hotel - quickest way was 2 lifts and three staircases - honestly GREAT service and defo best on island

Was this review helpful? Yes
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for your comments regarding your recent stay at Gran Meliá Victoria Hotel. It is always a pleasure to receive such positive feedbacks since we are always trying to improve in every aspect our business. We are happy to know that you enjoyed the hotel and especially our breakfast. We are looking forward to welcome... More 

Grantown On spey Scotland
Top Contributor
171 reviews 171 reviews
39 hotel reviews
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed 3 weeks ago

wonderful staff and service in this beautiful hotel. great location. we had room 1004 in the bit beside pool. room was very nice but the sound proofing was awful. cannot speak for rooms in main hotel but you could hear everything going on above and to the rooms left and right.

Was this review helpful? Yes 1
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us. We are glad to hear that you enjoyed your short stay and the services offered. Kindly also note that we have taken into consideration your comments concerning the noise. We apologize for any inconvenience that you might have suffered. We are looking forward... More 

Naples, Florida
Top Contributor
78 reviews 78 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a excellent hotel but it is not cheap. Our room was a junior suite with balcony overlooking the boat harbor. Across the bay was the old town with Palce and Cathedral. It was a pleasure to sit on the balcony and watch the boats. The room was spacious, the public areas are beautiful. There is an indoor and... More 

Was this review helpful? Yes 2
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest, Thank you for choosing Gran Melia Victoria. It is a pleasure to hear that you enjoyed our breakfast, location and facilities. Please accept our most sincere apologies for the inconvenience caused by the noise outside your room during the stay. We have taken into consideration. We hope to have the opportunity to welcome you back in the near... More 

Cardiff, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Expected a 5 star hotel and it is far from a 5 star hotel and no sea view for us but a lot of noise from next door rooms coming home late and the reception staff try to get rid of you as quickly as possible if you complain. Could be a good option for business due to location but... More 

Was this review helpful? Yes 3
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest, Thank you so much for sharing your experience at Gran Meliá Victoria with the Tripadvisor Community. We deeply regret if your stay at our hotel did not meet your expectations and if the view of the room category you selected was not to your liking. We would like to remind you that we have several types of rooms... More 

Ellesmere, United Kingdom
Top Contributor
68 reviews 68 reviews
31 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The title says it all excellent hotel,excellent staff a true 5 Star experience,arrived mid morning after early flight from the UK room was ready,some comments say the the hotel is showing its age I would describe it as traditional and beautifully presented,yes the drinks in the cocktail bar are top prices but then you are staying in a five star... More 

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, We are extremely grateful for your lovely feedback as to the recent experience lived at Gran Meliá Victoria. Your kind words about our staff and our excellent service, mean a reason of great pride and motivation for us all, since we daily work with passion to provide high quality service to our Guests. We are happy to learn... More 

Herning, Denmark
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff everywhere, but never intrusive - very nice and friendly people where ever we were. however the pool water was very cold...............................................................................................................

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us on Tripadvisor. We are also glad that you liked the friendly service in our hotel. We are sorry to see that our outdoor swimming pool was too cold for you. We do have a indoor heated swimming pool for our guests who prefer their water a... More 

London
Top Contributor
132 reviews 132 reviews
47 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed here a couple of times now, not a small boutique, more a classical hotel with a real feel of "understated luxury". The staff are incredibly well trained, passionate, helpful, efficient. The rooms are very nicely done - again classic rather than trendy - lots of muted colours and marble / gold furnishings. Very comfortable (and very large) beds.... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for your kind remarks about the Gran Meliá Victoria. We are delighted to hear you enjoyed our hotel facilities and felt the five stars experience. We will be very happy to share your comments with the staff. Looking forward to welcoming you back soon. Best Regards, Amaia Landeta Redglove Service Manager. More 

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Amenities