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Gran Melia Victoria

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Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
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Gran Melia Victoria
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Gran Melia Victoria
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771 reviews from our community

Traveler rating
    425
    236
    75
    24
    11
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105
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
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Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here on a family holiday. The hotel is of a very high standard with excellent service. The staff are very friendly and attentive. Breakfast was excellent and it was lovely to sit on the terrace in the sun. The pool area was very clean and a special mention to the pool attendant who was very quick to provide cushions... More 

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Ilkley, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Travelled here for a 5 night stay to celebrate a special birthday. Had a deluxe room which had a view over the harbour and of the cathedral. Rooms spotlessly clean and the Clarins toiletries provided a real treat. Beware of the cost of making coffee and tea in the rooms though as unusually not complimentary. Unrequested we were presented with... More 

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Oxon
Top Contributor
241 reviews 241 reviews
77 hotel reviews
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is absolutely charming by anyone's standards having just returned from 5 nights half board. The Bedroom (212) has a fantastic view across the bay towards the cathedral. We were greeted by a warm and friendly receptionist and this set the standard for the stay - without exception the staff are outstanding and clearly are well trained and managed.... More 

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amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for your comments regarding your recent stay at Gran Meliá Victoria Hotel. it is always a pleasure to receive such feedbacks since we are always trying to improve in every aspect of our business. We are happy to hear that you truly enjoyed your visit and glad to know that our staff is on... More 

Drayton Parslow
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It's a good hotel and the service is very good. We had a problem with our booking through Alpharooms (wouldn't use them again) but this was not the fault of the hotel. Arriving after midnight, the greeting was warm and efficient! Breakfast on the terrace was very nice and the hotel is convenient for Palma itself. Rooms quiet and comfortable... More 

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for staying with us at Gran Meliá Victoria and for taking the time to post your comments here on Tripadvisor. We are pleased to see that you enjoyed our breakfast on our wonderful terrace. It is always nice to receive such positive feedback. Further be assured that I will pass on your observations to... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Hotel was typical of its kind with Gyms and Spars that add to the cost of staying but are little used. Additional supplement for glimpse of sea over derelict land and early hours disco very excessive! Otherwise staff were friendly and helpful with room defects dealt with very speedily and cleaning/breakfast staff very good.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear guest, We would like to thank you for your preference in selecting the Gran Meliá Victoria for your vacation, as well as for taking the time to tell us about your recent experience. We do appreciate your kind comments about our staff, do not hesitate that we are going to proceed to pass on. We hope to see you... More 

Chaweng, Thailand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and my self had a excellent stay at this hotel ,I would recommend this hotel to anyone ,great all round experience ,thank you ,the hotel breakfast was brilliant ,the red level lounge is a must we loved it ,a big thank you to all the staff ,we will be back soon .

Review collected in partnership with Meliá Hotels International

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amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Tony L, Thank you for the time you have taken to share your review of Gran Meliá Victoria at TripAdvisor. It is truly a pleasure to read such positive and motivating comments about your experience with us. Also, we are glad to know that you enjoyed the Red Level Lounge. We are looking forward to welcoming you soon. Kind... More 

Hertfordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Lovely Hotel and location. Gym very important but extremely poor. Three machines, one out of order. Pool freezing and uninviting. Drinks far too expensive, especially soft drinks. Lovely friendly staff. Breakfast very good.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear guest We would like to thank you for your review about your recent stay at Gran Melia Victoria. Also we would like to thank you for all your lovely comments about our staff. I am sorry to see that our outdoor swimming pool was too cold for you. We do have a indoor heated swimming pool for our guests... More 

Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Beautiful hotel and the staff are true professionals. We upgraded from a family room on the lower floor to a sea view which I am so glad we did as the view was one off the highlights of our stay. If you are booking a family room ask for a higher floor as the one we were given looked onto... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Julie M, First of all I would like to thank you for choosing Gran Melia Victoria during your recent holidays here in Palma de Mallorca, and also for taking the time to make your comments known here in Tripadvisor. We are very pleased to read that you had a pleasant stay and enjoyed our family room. It is always... More 

London
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

3rd Easter visit to this hotel with family. Yes the decor is a little dated ( and now starting to look a tad shabby) but overall this is a great hotel with comfortable rooms, fantastic views and excellent service from all the team whether in the lobby, at breakfast or by the pool.

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear eurobunnylondon, Thank you for the time you have taken to share your review of Gran Meliá Victoria at TripAdvisor. It is truly a pleasure that you visit us for the 3rd time and also to read such positive and motivating comments about your experience. We are looking forward to welcoming you to Gran Meliá Victoria for the fourth time.... More 

Oxford
Contributor
14 reviews 14 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Wow, 1st impressions were excellent, from the front of hotel & the reception area. The staff were brilliant, they were extremely helpful, polite & courteous, a swift check in & we were taken to our room, as we arrived in Palma at 08.40 I had booked an early check in at a cost of 25€ but worth it to save... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest Thank you for taking the time to comment here on Tripadvisor and also for choosing Gran Melia Victoria on your holiday. We would like to thank you for all your comments. We would also Iike to thank you for your positive comments about our staff and we take note of all your suggestions. We sincerely hope to welcome... More 

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