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Gran Melia Victoria

Certificate of Excellence
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Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
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Gran Melia Victoria
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1,045 Reviews from our TripAdvisor Community

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AMALFIA COAST
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a beautiful room with a balcony looking at the water and boats The staff was great and very helpful The location was good. They had a very nice breakfast. Big Buffet. I had a wonderful Massage.

Helpful?
1 Thank DEARZ
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Short 2 day stay where we stayed in the Red Level Premium Front Sea & Cathedral view room. Room was lovely, clean, wonderfully decorated as well as nice & comfortable- perfect for a short break. The view was awesome. Sea view was almost panoramic, except where to the left it we interrupted by the Cathedral spires & the beautiful marina.... More 

Helpful?
Thank MrandMrsBH14
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, We would like to thank you for your fantastic review about Gran Melia Victoria. It is our pleasure to read that you enjoyed our location and that our team was helpful and professional. We are more than happy to see that you liked our pool facilities and that the breakfast of our hotel fulfilled your expectations. We hope... More 

brighton
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 5, 2016

We were unsure of this hotel as before arrival but everything exceeded our expectations. Good facilities and location. Paying extra for the "Red Level" was well worth the money. Great value and exceptional service. Nothing was too much trouble, particular thanks to Maria for recommending excellent restaurants....and securing the best table in the restaurants. Buffet breakfast was, plentiful, and delicious.... More 

Helpful?
1 Thank 111Happiness
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear client, We would like to thank you very much for taking the time to share your impressions on TripAdvisor. It was a real pleasure to have you as our guest. We are delighted to read that you had a pleasant stay with us. It is always our goal to make you feel comfortable among us and that you receive... More 

Greater Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 5, 2016

Handy location for harbour. Must get a harbour view (which will cost +++). Staff great if sometimes inefficient. Charges for everything ++. Massage therapy good. Breakfast normal. Bar prices enormous.

Review collected in partnership with Meliá Hotels International

Helpful?
4 Thank bobgobdoc
Whitstable, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 4, 2016

From the start the staff were so obliging they could not do enough for us ,they were so welcoming and friendly.the hotel was superb,the room was exactly what was asked for.the view over the marina was great.service was very good,food wow, would certainly recommend to anybody,as Arnie says I'll be back.wonderful keep it up.

Helpful?
1 Thank Para22014
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for staying with us and for composing your review here on Tripadvisor. It is always a pleasure to receive such positive feedbacks of our guests. We are happy to know that you enjoyed our guest rooms and the service and food in our outlets. Many thanks also for your compliment about our staff. We... More 

Belfast, United Kingdom
1 review
2 of 5 stars Reviewed January 3, 2016

Just came back from Gran Melia Victoria after our xmas stay and the hotel is ok though they could work on the bathrooms that are turning old and there's a lack of quality toiletries. Didn't feel as festive as we'd hoped round the hotel and kind of quiet. Staff are professional but not overly warm if you know what I... More 

Helpful?
Thank terribelfast11
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Warmest greetings from Gran Meliá Victoria and thank you so much for taking the time to giving us your feedback about your recent stay at our house. Unfortunately we did not have any records about your dissatisfaction to act and help accordingly. It goes without saying that it is our highest priority to make each and every guest... More 

Cape Town Central, South Africa
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 29, 2015

Our favourite hotel yet! Absolutely perfect! Great location! Very central and walking distance to almost everywhere you want to go. Great views! Lovely spacious and clean bedrooms and bathrooms! Great bar! (Indoor and Outdoor) Concierge was fantastic and very helpful! Overall service was fantastic!!

Helpful?
Thank Jeanne_Marie_CT
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for sharing your review on Tripadvisor. Our guests are the best judges of our services and we are more than glad to read that you have enjoyed your time with us. Many thanks also for your kind words about your guest room. It would be our pleasure to welcome you again at the Gran... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed December 15, 2015

Extremely welcoming service, engaged staff who want to assist to make your stay luxurious and the navigation of daily tasks easy. The rooms are sapcious with an old world charm and the location is extremely convenient. I needed to visit the local yacht club which was conveniently a short walk away, and directions were readlily provided, as were airport transfers... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank 806sallyf
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear 806sallyf, Thank you very much for choosing Gran Meliá Victoria on occasion of your last trip to Palma de Mallorca, and for taking the time to share your review with the TripAdvisor Community. We are more than pleased to read that you felt comfortable among us from the very first moment. It is always our aim to make our... More 

Cardiff, United Kingdom
1 review
3 of 5 stars Reviewed December 12, 2015

The Gran Melia Victoria is a lovely hotel, the staff are very professional and nothing is too much trouble for them. Unfortunately this hotel is located in an area which is full of noisy nightclubs and and in the early hours of the morning the partygoers are smashing glasses and shouting and there is a great deal of noise, particularly... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank V6674RPlindah
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you for your preference in choosing Gran Meliá Victoria for your holiday at beautiful Palma de Mallorca, as well as for the time you have taken to share your comments with the TripAdvisor Community. Moreover, we are truly delighted to read your kind words about our house and staff. Thank you very much! On the other hand,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 12, 2015

The Good - Staff, location. The Bad - Found an extra visitor in the bedroom (name of Cockroach) which was somewhat of a surprise. Staff were extremely apologetic and was dealt with immediately. However this did not stop me from checking the room every time before going in. Compensation was a plate of small cakes/chocolates which we did not want!... More 

Helpful?
1 Thank Karen G
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, We would like to thank you for taking your prestigious time to evaluate our services and sharing your review with the TripAdvisor Community. It is delightful to learn that overall you enjoyed your stay with us and that you liked the location of the hotel, along with the service of our employees. Kindly be informed that all our... More 

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