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Gran Melia Victoria

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Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
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Gran Melia Victoria
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Gran Melia Victoria
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747 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Moscow Oblast, Russia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice hotel and staff. Good location at promenade. Some rooms with exceptional view (ask for it on upper floors). Mini Bar charges for coffee powder 2:50 € (strange!). Room is small , but nicely decorated , plushy...

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 3
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest Thank you so much for your wonderful words about the Gran Melia Victoria. We are pleased to see that you enjoyed your stay with us and that you made your comments known on Tripadvisor. It is always our goal to make our guests feel welcomed and comfortable. We hope to welcome you back here amongst us the next... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for my birthday weekend with my family and was greeted with the lovely face of Ana the receptionist who was so kind and welcoming. When we requested an upgrade, we were told it was 60 euros extra a night but after a telephone call from the manager this funnily enough went up to 70- I wasn't born yesterday,... More 

Was this review helpful? Yes 4
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest Thank you so much for your wonderful words about the Gran Melia Victoria. We are pleased to see that you enjoyed your stay with us and that you made your comments known on Tripadvisor. Great to see that we could make your birthday celebration a special one for you. We are very fortunate with the wonderful view we... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked a few days before our stay and took a chance on this hotel. It is situated on the marina and is about a 30 minute walk along the promenade into the centre of town. The views from the hotel are amazing and the food and service was excellent. If budget allows I would certainly upgrade to a marina... More 

Was this review helpful? Yes 2
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest Thank you for taking the time to comment here on Tripadvisor and also for choosing Gran Melia Victoria. I would like to thank you for all your lovely comments. We always value the opinions of all our guests and we would like to know how their experience with us was. We are glad to see that you enjoyed... More 

Southampton, United Kingdom
Top Contributor
86 reviews 86 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights in a room with sea views. The room was excellent and well equipped. The hotel staff are particularly helpful and polite. The location is a little way out of Palma centre (about 20 minutes walk) but there are frequent cheap buses on the doorstep. The hotel has an overall feel of space and comfort.... More 

Was this review helpful? Yes 1
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest Thank you for taking the time to comment here on Tripadvisor and also for choosing Gran Melia Victoria on your recent holiday. I would like to thank you for all your comments. We always value the opinions of all our guests and we would like to know how their experience with us was. It is always our goal... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great long weekend trip with the kids to attend a wedding. The pool was a little cold as it wasn't heated and the menu was a little limited ( tho kids are burgers and Bolognese all weekend). Staff were very helpful & the value is beautifully ornate. Housekeeping was very accommodating and efficient. You'd never say there were... More 

Was this review helpful? Yes 1
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear guest I would like to thank you for your wonderful review about your recent stay at Gran Melia Victoria. We are really happy that you had a pleasant stay with your family. We would like to thank you for all your comments and we always take in consideration what our guests tell us. I am sorry to see that... More 

Miami Beach, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 13, 2015

This is one of the best hotels in Palma rated 5 stars GL, great location in front of the yacht pier the only thing I will improve is the gym which is pretty basic. Service is great with indoor and out side pools and next to Titto's one of the biggest clubs in Palma.

Was this review helpful? Yes 3
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear guest, Thank you so much for your wonderful words about the Gran Melia Victoria. We are pleased to see that you enjoyed your stay with us and that you made your comments known on Tripadvisor. We are very fortunate with the wonderful view we have from the hotel and it is great to know that you appreciated it during... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 23, 2015 via mobile

I stayed here in April 2014. The hotel staff were amazing on check in, due to someone who was meant to be with us was taken ill and couldn't fly out, and we couldn't get a refund. Instead they then gave us free breakfasts and upgraded one of our rooms. The hotel and rooms are amazing, but for someone like... More 

Was this review helpful? Yes 1
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear client, First of all i would like to thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca and also for posting your comments here on Tripadvisor. We always strive to deliver quality service.We always welcome any type of comment so that we can always be on the look out what our clients need... More 

Greater Manchester, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 27, 2014

Had heard Melia was a decent company and stayed here a week. The hotel is very dated and old classic style which some may like, but it needs updating. Not to say it horrible but there were many things that needed attention. Our room was dark and disappointing. No view and a little scuffed around the edges of the wooden... More 

Was this review helpful? Yes 3
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear guest Firstly I would like to thank you for your review of your recent stay at Gran Melia Victoria. I am really sorry to see that you have taken these negative memories with you after your stay. It is always our aim to make all our guests feel welcome and pampered during their stay with us. We thank you... More 

Palma De Mallorca
1 review
5 of 5 stars Reviewed December 11, 2014

Stayed for 3 nights in late November. The hotel is Gorgeous. The rooms are spotless and very well kept. We stayed in a side sea view, the view its self was better than I expected, we could see the Marina and had a direct view of the Cathedral. The only thing lacking is an indoor Jacuzzi next to the pool,... More 

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest I would like to thank you for your kind words about Gran Melia Victoria. It is wonderful to see that you enjoyed your stay with us and that you made your feelings known on Tripadvisor. Great that you enjoyed your room and also the beautiful views over the bay of Palma. We always strive to uphold the highest... More 

Brussels, Belgium
Top Contributor
167 reviews 167 reviews
121 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed December 5, 2014

I stayed here 3 nights on a business trip, and was almost the only guest in this big hotel. It has a nice luxury atmosphere. My stay during the first week of December was in solitude. There was more staff than guests. I arrived and at checkin got a standard room assigned. Walking through the corridor I noticed via an... More 

Was this review helpful? Yes 1
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review

Dear Guest First of all i would like to thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca and also for posting your comments here on Tripadvisor. We always strive to deliver quality service. We would also Iike to thank you for your positive comments about our service and staff and we take note... More 

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