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Gran Melia Victoria

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Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
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Gran Melia Victoria
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917 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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York, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent stay here in July can't wait to go back in October. The room service for dinner was superb with food and wine fab The only thing that we found missing in the room was bottled water complimentary as given in all 5 star hotel we visit in India - china -Malaysia - Greece ect.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you so much for your comments, moreover for taking the time in sharing your experience at the Gran Meliá Victoria hotel. It is our pleasure to learn that you liked our room service and you appreciate our food and wine. At our hotel we do strive to improve day by day our services and facilities, so it... More 

Derbyshire, United Kingdom
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Third time at this hotel and had noticed that staff not as attentive as other times,pool dirty at times during stay, water in rooms would be a nice touch. Water expensive from pool bar 5 euro for 500ml but only 68 cents from supermarket next door for same thing.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Adrian S, Thank you for the time you have taken to share your experience at TripAdvisor. We regret if we were not able to completely meet your expectations during the last stay with us. We are always considered to offer the very best service and highest quality of our guests. We kindly inform you that our pool area is... More 

cheshire
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed as a couple in May 2015. Lovely hotel with really plush public areas. The room was very spacious and very clean, small balcony overlooking the sea. Service was good in the restaurant, we were bed and breakfast only and the food was really lovely and plentiful.Pool area was very pleasant with pool towels provided.Only problem that we had was,... More 

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for choosing Gran Meliá Victoria and for taking the time out to tell us about your last experience at Gran Meliá Victoria. We are more than glad to learn that the facilities of our hotel met your expectations. It is our pleasure to read your comments about the service given by our restaurant, the... More 

Yorkshire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Two weeks of pampered bliss. Fantastic service, as promised, with superb facilities. Not a great neighbourhood but interior made up for this. Expensive drinks at bar was probably self-defeating from sales point of view, as similar drinks were available in one of the many bars in the locale for half the price (and just as good). The gym suite was... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, We would like to thank you very much for taking the time to share your impressions with us on TripAdvisor. It was a real pleasure to have you as our guest. We are delighted to read that you had a pleasant stay with us. It is always our goal to make you feel comfortable among us and that... More 

San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Most of the service was excellent, except for that received from 2 front desk personnel. Rooms and decoration need to be upgraded a bit... With some of the employees being there for some time, they make your experience very positive, with a "welcome back, make yourself feel at home" type of attitude...

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you for having stayed with us and for having spent some of your valuable time writing a review for the TripAdvisor community. It makes us happy to read that you enjoyed your time here in our hotel, and that almost everything was to your satisfaction. Concerning the service received by the front desk personnel, we are sorry... More 

Manchester, United Kingdom
Level Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our third stay in 4 years and the standards remain high. The hotel is spotless, just enough customers that the place feels busy, yet you don't wait. Service standards are high throughout. Breakfast are beautiful, with the omelettes my particular favourite. Lunches are a shade pricy for what they are, so we chose to eat out most days (The Boatyard... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, First of all, we would like to take the chance to thank you very much for choosing the Gran Meliá Victoria once again on the occasion of your last trip to Palma de Mallorca and rating us here on TripAdvisor afterwards. It is our pleasure to learn that you enjoyed your stay with us, and to see that... More 

Oslo, Norway
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed at the Gran Melia Victoria for 10 days my wife and I certainly must say - that this is the best hotel we ever stayed at. With frontside room overlooking the boat harbour and the cathedral we had a really nice stay in a spacious rom with an enormous bed. The DRY outside cocktail bar and the restaurant... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you very much for taking your time to evaluate our hotel and services. It is always a pleasure to receive such positive feedbacks of our guests and we are more than happy to read, that you enjoyed so much our guest room with its views, as well as our Bar DRY, the restaurant IKATZA and the pool... More 

Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a brilliant stay at the Melia Victoria Hotel Palma, fabulious, staff, breakfast, room, pool, hotel, Red Level fantastic, will go back, perfect holiday, loved it all, thank you all at Melia Victoria.

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Warmest greetings from Gran Meliá Victoria and thank you so much for the amazing feedback. We are pleased to see that you enjoyed your time with us and that we were able to exceed your expectations you had of our hotel. Many thanks also for your kind comment about the breakfast, the guest room, the Red Level and... More 

Ash Vale, Surrey
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 5 nights this time, we were given them same room, junior suite, Red Level. We like the service offered, the evening drinks on the terrace is a lovely way to start off your evening. We like the location as you can walk to nice restaurants and the view from the hotel are great. Breakfasts are nice and eggs are... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, First of all, we would like to thank you very much for your fantastic review about the Gran Meliá Victoria hotel. We are delighted you had an enjoyable stay with us and thank you once again for your kind comments about the service offered by our team, it will be a pleasure to share your kind feedback with... More 

Dublin, Ireland
3 of 5 stars Reviewed 2 weeks ago

Rooms and location were both amazing. Maids did a good job keeping our room spotless. Check in was quick and staff were all very helpful but as others have said the price of food and drinks were outrageously expensive. We always save our money to stay at 5 star hotels but we didn't expect such high prices for our food... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear corin 222, First of all, we very much appreciate you taking the time to write a review on TripAdvisor. It is our pleasure to learn that you have enjoyed your stay at the Gran Meliá Victoria hotel. We will share your compliments with our team and they will be more than glad to know that you liked our facilities... More 

Hotel Review Summarization

What travelers say

  • Old town(11)
  • Very good(11)
  • Pool area(8)
  • Star hotel(3)
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Pool (14)
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The Hotel (67)

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