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Gran Melia Victoria

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Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
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1 room 1 guest
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Gran Melia Victoria
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943 Reviews from our TripAdvisor Community

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Traveler rating
    519
    282
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
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Glasgow, United Kingdom
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A lovely hotel offering a bit of luxury. Room comfortable but strange with a pillar in middle of room. Loved the view of the castle but didn't compare with a sea view. Loved dining for breakfast and dinner out in the terrace in glorious sunshine. Food very good and staff attentive in every area. Had my birthday while visiting and... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear mary l, Many thanks for taking the time to leave such a wonderful review of your recent stay at the Gran Meliá Victoria hotel. We are more than glad to read that we fulfilled your expectations and that you enjoyed the time you spent among us. Please, be rest assured that we will pass on your compliments to our... More 

London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Staff were so friendly and helpful. Red level services as good as ever, if not better. Could not rate the hotel highly enough. Everyone goes out of their way to make your stay a pleasurable one. The view from the hotel is stunning - one point is that it can be quite noisy as there is a lot of bars... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Nick R, First of all, we would like to take the chance to thank you so much for your comments, moreover for taking the time in sharing your experience at our hotel during your last trip to Palma de Mallorca. It is delightful to learn that you enjoyed the time you spent among us and that we met your... More 

Farnborough, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed here a number of times with work and always find this hotel to be of a good standard. The rooms, whilst a little old fashioned, are clean and well appointed. Housekeeping do an an excellent and attentive job looking after the rooms with a turn down service whilst out at dinner. The breakfast buffet is one of... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Timseels, First of all, thank you so much for taking some of your valuable time to compose a review here on TripAdvisor. It has been a real pleasure to read your comments regarding your last stay with us at Gran Meliá Victoria. We are thrilled to read that you enjoyed the time you spent at our hotel. It is... More 

Leeds, UK
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just come back and had a great stay - staff attentive without being 'in your face' - always willing to help. A buffet breakfast of just overwhelming choice! Gran Melia Victoria we are missing you already! Just planning when we can go back! Hopefully we will be there, when there is another Bombay Sapphire promotion night! We loved... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Smellyred, Firstly, we would like to take the chance to thank you very much for taking the time to review Gran Meliá Victoria on TripAdvisor. We are more than glad to hear that you enjoyed your time here in Palma de Mallorca, that we are complying with your expectations and that everything was to your fullest satisfaction. It is... More 

Greater London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

A pleasant hotel, perhaps a little worn around the edges. Excellent positive staff. The "Dry Bar" was a little dreary, lacking atmosphere. Very good quality well presented cuisine. Very good restaurant staff.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear 910michaelwilliamd, Thank you for taking a few minutes of your valuable time to share your opinion with the TripAdvisor Community. It has been a real pleasure to read your comments regarding your last stay with us at Gran Meliá Victoria. We are more than glad to learn your compliments about our staff, and specially to our IKATZA restaurant team.... More 

Aberdeen, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Lovely hotel with everything you need but location is slightly too far out of Palma, although walkable in about 20 minutes. Breakfast was truly delightful and the ability to sit on the terrace was a treat, although expensive particularly if not pre-booked. Food at the pool bar was nice enough but limited in choice. Drinks at pool very expensive.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Warmest greetings from Gran Meliá Victoria! Thank you so much for choosing our house and for giving us your feedback on TripAdvisor. We are glad to read that you have enjoyed our hotel and breakfast. Be rest assured that we will share your comment about the pool food with our Food & Beverage Manager to look for further... More 

London, England, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Having visited this hotel almost annually for 40 years (since coming with my family as a baby) I always follow the comments on Tripadvisor with interest especially when i am due to visit once more...3 weeks and counting :-) I really do think some of the recent comments are unnecessarily harsh and unfair especially when referring to the service. The... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Warmest greetings from Gran Meliá Victoria and thank you so much for taking the time to giving us your feedback about your last stay at our house. We are more than pleased to read that we could live up to your expectations in all these years. Thank you also for your generous words about our service and staff.... More 

Cheshire, United Kingdom
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was lovely if a little expensive. We want for my birthday so perhaps didn't worry too much about that. The staff were lovely. Very helpful. The room was a wee bit small but did have a slight view of the sea. The facilities were excellent. Lovely pool and bar. I would have one very big comment to make... More 

Was this review helpful? Yes
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Thank you so much for choosing Gran Meliá Victoria and for giving us your feedback on TripAdvisor. We are delighted to learn that you have enjoyed your birthday at our hotel. Thank you very much for your kind words about our facilities and staff. Be certain that we have already forwarded your feedback concerning our breakfast to the... More 

Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Absolutely never again will I stay in this hotel. The staff at the front desk are arrogant and sarcastic and they treat younger couples completely different to mature couples even through we had paid the same money. I happen to speak a little Spanish so could understand a bit of what they were saying about us after we returned after... More 

Was this review helpful? Yes 2
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, First of all, thank you for the time you have taken to share your experience at TripAdvisor. I truly regret to learn about the left impression of our establishment. Regarding your comments about our hotel and staff, I kindly ask you to contact me directly at amaia.landeta@melia.com in order to resolve this matter. Your opinion is a very... More 

London
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago

Been in Majorca for the past 10 days staying at other melia hotels and it has been amazing, friendly and helpful staff and all round perfect. Check in to gran melia and once again rude moody staff who actually couldn't give a damn! I've stayed here twice before, the 1st time we had a sewage smelling room, we gave it... More 

Was this review helpful? Yes 1
amaia l, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Guest, Warmest greetings from Gran Meliá Victoria and thank you so much for taking the time to giving us your feedback about your recent stay at our house. Unfortunately we did not have any records about your dissatisfaction to act and help accordingly. It goes without saying that it is our highest priority to make each and every guest... More 

Hotel Review Summarization

What travelers say

  • Old town(11)
  • Very good(11)
  • Pool area(8)
  • Star hotel(3)
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Pool (14)
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The Hotel (67)

Management photos: Courtesy of the property manager

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Dining (1)
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