The hotel is very clean, we had a room on the top floor with a small balcony and a great view. Modern furniture and bathroom with window. No carpet, real wooden floor(noisy but charming). The major downside was that the walls are very thin so you must bring earplugs or hope to have quiet neighbours. I didn't have any of... More

We first stayed in this hotel in 1974 - yes, 37 years' ago when Spain was another country. NH Canciller Ayala was good all those years' ago but it is even better in 2011. The location, just on the edge of the historic centre, is perfect, the rooms are really well appointed and the restaurant is excellent. The parking is... More

This is the second time I have stayed in this hotel. Reasonable price for an okay sized room. Clean modern, standard NH decor. I like the location of this hotel a lot. Across the road from a lovely park, which you walk through to get to the small compact city centre and all the attractions. One negative: For the second... More

A friend booked this hotel, and I was very happy with the choice. Very friendly, helpful staff, and the room was perfect for my needs. Extremely comfortable bed, strong a/c, nice toilitries, and a nice breakfast. If I were to return to Vitoria, I would definitely stay here again!

Will do this review in spanish and english. En español y en ingles. First let me say that my family is from Vitoria and I know the area well, this is in fact the first time that I stay at a hotel and not at our home there. The hotel is in a perfect location, with the Florida park right... More

We had such an amazing stay. From the moment we arrived the service was outstanding. . Our room was beautifully decorated,modern and fine materials. Also, the people there were great. We found everyone to be incredibly helpful and hospitable.The front desk people were very helpful and friendly, they remember our name. We were most impressed with the delicious breakfast! Every... More

This was a great hotel at the end of our tour of Spain. It is very well situated for the old town which is so interesting and well preserved. We chose it as an overnight stop before getting the Bilbao-Portsmouth ferry and it only took an hour. We were lucky to get an 8th floor room with a wonderful view... More

In house parking limited - arrive early. About 17 Euro a night. Refurbished hotel which has achieved a good result. Rooms reasonable size with good facilities. Bathroom includes bidet and bath. Good toiletries. Double beds are two singles pushed together. Flat screen TV. Breakfast reasonable buffet but could be a scrum if coach party is in residence. Afternoon/Evening Buffet quite... More

The rooms were ok, though a little noisy. Every night we could hear children running around the room above until after midnight. It was difficult to sleep with all the noise. There was no free wifi connection. You could use the wifi in the lobby each day for up to half an hour, but it was difficult to connect. Very... More