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NH Canciller Ayala

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Ramon y Cajal, 5 | City Center, 01007 Vitoria-Gasteiz, Spain
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NH Canciller Ayala
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NH Canciller Ayala
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552 reviews from our community

Traveler rating
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92
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bergerac
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2015

Spent the night in this hotel. Rooms modern and spacious. The staff are extremely helpful. We ate our dinner in the hotel and it was really delicious. We were surprised how little the menu cost which included a bottle of wine, water and coffee. The restaurant staff were very agreeable. Would really recommend this hotel.

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Gema G, Gerente at NH Canciller Ayala, responded to this review

Dear Sir: Thank you very much for your opinion, Thank you for recommending our hotel to trip advisor customers. The team NH Canciller Ayala celebrate your comments, Thank you very much, we hope seeing you soon, Gema Guillerna Monasterio Directora NH Canciller Ayala Vitoria More 

Milwaukee, Wisconsin
Contributor
19 reviews 19 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 10, 2014

Excellent hotel for walking around the city. Hotel is directly across from a wonderful park. Room was Clean and Comfortable. One note - With the wooden floors you could hear guests above moving the chairs, etc. – not very sound proof. Nice bathroom products – loved the turquoise glass sink design. Air conditioning worked wonderfully. Very good breakfast with a... More 

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London
Top Contributor
69 reviews 69 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 4, 2014

Fantastic location just on the edge of the old town, so we could park in the underground car park. Easy City to walk around. Lots of restaurants were closed on Monday so try to reserve one in advance to avoid traipsing around. The afternoon like much of Spain is a bit boring in the towns when everyone is having their... More 

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Millport, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 1, 2014 via mobile

Stayed in this hotel 25th August for one night. Friendly helpful reception staff. Close to city centre (a short 5 minute stroll) and variety of cafe bars. Room very comfortable, free wifi. Car parking extra 17 Euros.

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Edinburgh, United Kingdom
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed August 29, 2014

We stayed for 3 days for a visit to the Basque region. The original plan had been to stay in San Sebastian but that was too expensive, especially with a car. Staying in Vitoria for 3 days with a daytrip to San Sebastian proved a much better option. This hotel is in a great location; walking distance to the lovely... More 

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Clermont-Ferrand, France
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 27, 2014

Great location, just a few minutes walk from the centre of Vitoria. Rooms small but comfortable, with modern and very well equipped bathroom. We got a B&B rate of €72/night, and the breakfast buffet (with freshly prepared hot options available) is of really good quality. We were very happy with this. Fast and free WiFi in rooms. Excellent choice for... More 

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London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 8, 2014 via mobile

We are currently staying in this hotel and the only reason we haven't checked out is that it's the middle of the night. Our room on the ninth floor is a furnace because yep... Heat rises. The air conditioning and heat for the whole building are apparently on the same system said the "handyman" who couldn't fix it for us.... More 

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Gema G, Gerente at NH Canciller Ayala, responded to this review

Dear customer: I would like to personally thank you, for the trust gibven to our hotel NH Canciller Ayala Vitoria, by choosing us for your stay in Vitoria. I am very sorry about the excessive heat the night from Saturday until Sunday. We had a problem with the thermostat of the temperature and could not detect that the water had... More 

Stockholm, Sweden
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 3, 2014

Stayed at the hotel with my girlfriend for one night in July 2014. Just judging by the hotel standard, the hotel is rather a 2 star hotel then a 4 star. The staff wasn't unfriendly but was unstructured and seemed bored with there jobs. The rooms was okay, nothing more. Breakfast was good though.. When we arrived at 4 PM... More 

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Gema G, Gerente at NH Canciller Ayala, responded to this review

Dear Mr.Kimfrodin, First and foremost, we would like to take this opportunity to thank you for choosing us for your stay at NH Canciller Ayala Vitoria as well as for taking time to send us your comments through Tripadvisor. On behalf of Hotel NH Canciller Ayala please accept my apology for your umpleasant stay at our hotel. We strive to... More 

Senior Contributor
21 reviews 21 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 4, 2014

I spent 2 nights in this hotel. NH Hotels standard, you know what you get. Clean, quiet, functional rooms, good breakfast (I like the fruit offer, very good choice). Service has been friendly and helpfull, specifically to find a bar where I could follow a football match (it was on a pay TV channel, so quite challanging...). Very nice and... More 

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Gema G, Director General at NH Canciller Ayala, responded to this review
Google Translation

Estimado Aurelio: Muchas gracias por confiar en NH Canciller Ayala Vitoria e igualmente cliente NH también en otras ciudades. Como... More 

Contributor
16 reviews 16 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 2, 2014

Stayed here on motorbike touring trip through Spain. Before arriving hotel was struck with grandness and space I had read of Vitoria's wide open avenues and green space. Hotel was easy to find. receptionist very helpful. Those motorcyclists using secure garage it is about half advertised price for cars €8 and provides peace of mind. Bedroom was clean tidy albeit... More 

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Gema G, Director General at NH Canciller Ayala, responded to this review

Dear customer: First, let me show you my sincere gratitude for taking the time in sending us your review, and for the trust you have placed in our hotel by choosing it for your stay at NH Canciller Ayala Vitoria. I really appreciate the excellent comments above all the staff comments. Thank you very much, Hoping to welcome you for... More 

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