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Hotel Palacio de Aiete

Goiko Galtzara Berri 27, 20009 San Sebastian - Donostia, Spain
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Hotel Palacio de Aiete
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285 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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France
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights 2,3,4 March for my birthday. Upgraded to better room with super view. Restaurant was great with a super 3 course meal with wine and coffee only 14 euro and we received 15% off with voucher. Staff all friendly and efficient. Room large and very comfortable and spotless. No complaints at all.

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Adelaide, Australia
Top Contributor
99 reviews 99 reviews
28 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 10, 2014 via mobile

All areas of the hotel worked well, check in, reception, the bar and restaurant. It was clean, good bathroom, comfortable beds and quiet spacious. Staff were efficient and helpful, we did not have a set breakfast but opted for just a coffee and sandwich for breakfast which was tasty and served with a smile. There was parking at the front... More 

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Julich, Germany
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 21, 2014

Location The hotel is located in the calm, but distant area quite far from the city center of beautiful San Sebastian. Reachable by car or by taxi. For extreme explorers, there are some buses, their stops are rather distant. Never tried bus from the hotel, it will almost inevitable lead to loss of 30 minutes of time for going to... More 

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Manchester
Top Contributor
398 reviews 398 reviews
80 hotel reviews
267 helpful votes 267 helpful votes
4 of 5 stars Reviewed October 7, 2014 via mobile

Our stay here got off to a bit of a sticky start as we’d requested a few times (and well in advance) a quiet room on a high floor with a balcony. As it was, we were allocated one on the first floor with no balcony and right above the (rather excellent) busy café. The hotel was full so we... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 30, 2014

Very bad experience! Mikel or Michael as he called himself was very inappropriate towards our daughter. Manageress seemed uninterested! Breakfast is terrible and left my wife feeling sick for the rest of the day. If you want a nice pleasant stay, don't come here!

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Feltham, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 26, 2014 via mobile

Reception staff excellent as well as the staff on the bar also used for continental breakfast. Didn't use the restaurant but continental breakfast very good value. Room somewhat basic but very clean though a little spartan. Wall mounted tv's not a good idea ! - had to complain re tv noise from next door. Sorted but annoying and some sleep... More 

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Valencia, Spain
Top Contributor
86 reviews 86 reviews
41 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed September 24, 2014

On the plus side, the hotel is very clean and the reception staff are very friendly and efficient. However, the hotel is really basic and definitely not 4 star standard. My room was really big and really empty. The decor is bland and the rooms lack the finishing touches that make a good 4 star hotel. The bathroom was really... More 

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Sunderland, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 17, 2014

Dont go to this hotel if you are part of a coach tour. Food on the first night ok second night was disgusting ,myself and four other people did not like fish no alternative offered until we continued to ask, finally arrived with six chips those who had fish did not have anything else on their plate and a lot... More 

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France
1 review
4 of 5 stars Reviewed August 31, 2014

Great stay at this hotel, the staff were very friendly and helpful, accommodation and location are great, situated just outside of the town a 20 minute walk will get you to the main shops, beach and the old town, alternatively the numbers 19,G1 or 31 busses will get you there in 5 minutes for 1.35 euro. Would suggest getting a... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 21, 2014

Easy bus ride to the town centre. My issue was with the breakfast. Our booking included buffet breakfast at the restaurant. However, they only had one staff member for seating people/ clearing tables/ replenishing the food etc. this staff member was so busy I saw some people having to standing in line at the entrance for about 15minutes until they... More 

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