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Complejo Ametzagana

Camino de Uba, 61, 20014 San Sebastian - Donostia, Spain
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Complejo Ametzagana
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103 Reviews from our TripAdvisor Community

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London, Canada
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed October 16, 2015

Had I reached this place a little more, I would NEVER have booked. The location is terrible; a 10 minute drive to downtown San Sebastian; however this place is not a hotel. It should be classified as a hostel. The rooms are spartan at best; cramped, and dirty. The bathroom was so tiny and had what can only be described... More 

Helpful?
Thank Jennifer Y
Alberto_Bene, Gerente at Complejo Ametzagana, responded to this review

Dear client, thank you very much for your opinion. We will try to improve our service and installations to offer a better service. regards More 

Nicosia, Cyprus
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 13, 2015

We stayed at this hotel for two nights and we chose it primly for the location and the parking. It is a rather cheap hotel and the rooms reflect this, old furniture and small rooms we minimum facilities, no fridge and a very small bathroom. The main problem for us was the WiFi because it was really difficult to get... More 

Helpful?
Thank Loukas L
Alberto_Bene, Gerente at Complejo Ametzagana, responded to this review

Dear Loukas, thank you very much for your time and opinion. We really appreciate your time and suggestions and look forward to receiving you soon. regards More 

Dublin, Ireland
1 review
1 of 5 stars Reviewed July 18, 2015

Going budget doesn't mean slumming it. We went budget in other hotels and had a great experience. This has pleasant and helpful staff, and the rooms are clean. But, no aircon is awful, it forces you to open the windows for some cooler air - but that allows the plentiful mosquitoes have at you - I received 26 bites. The... More 

Review collected in partnership with BudgetPlaces

Helpful?
Thank johnbyz4
Alberto_Bene, Gerente at Complejo Ametzagana, responded to this review

Dear client, we are sorry to hear you were not comfortable at our guesthouse. We are trying to improve and give a better service every day, and we hope to reach your expectations next time. thanks for your opinion regards More 

Travelers are raving about these San Sebastian - Donostia hotels

Bilbao, Spain
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed June 24, 2015

We have recently come back from Pension Ametzagana. We booked a quadruple for one night and the location didn't look like a bad idea at the time because we had a car. I read the reviews first and I remember thinking OK, perfect for us (4 adults). We got there (not a very easy find), checked-in and got Villa 10,... More 

Helpful?
Thank Simona S
Alberto_Bene, Gerente at Complejo Ametzagana, responded to this review

Dear Client, sorry to hear other guests disturb your sleep. We take note of your opinion and will try to give a better control in the near future. thank you very much More 

Ballynahinch, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 19, 2015

We have stayed here several years running. its clean and comfortable and well priced, food basic, usually pizza and patata bravos mmmm but then we always arrive late in the evening after a long drive from Cherbourg, A big plus for us is that they can offer a family room which can sleep 5 or 6 so we aren't spread... More 

Helpful?
1 Thank Amagnire
DireccionAmetzagana, Gerente at Complejo Ametzagana, responded to this review

Dear Client, first of all we would like to thank you for your time and comments. Experiences like yours help us encourage our team to improve our service. We are working really hard on the items you have mentioned and it makes us feel happy to see we are working on the right way. thank you so much! we really... More 

Bordon, United Kingdom
Level Contributor
138 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed August 1, 2014

We stayed here for a one night stopover en route to Portugal, it is situated somewhat off the beaten track and you need a car to get into town. The town of San Sebastian (Donostia) itself is delightful, it is a real upmarket seaside town with lovely hotels and restaurants in the centre. The Pension is remote, in a lovely... More 

Helpful?
Thank kevinfff
DireccionAmetzagana, Gerente at Complejo Ametzagana, responded to this review

Dear Client, first of all we would like to thank you for your comment. We are really sorry to hear our hotel did not catch your expectations. we are really trying to work hard to improve our services and installations and look forward to receiving you again so you can check it by yourself. once again thanks for your time. More 

Levin, New Zealand
Level Contributor
94 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed May 20, 2013

Donostia San Sebastian is an elegant and wonderful city, but its hotels can be horrendously expensive. The Officino de Tourisme offered us Pension Ametzagana which was not only within our price range, but well within it! It's about 10-15 minutes out of town, which didn't bother us because we had a car. Be warned, however - it can be hard... More 

Helpful?
Thank tonystraw
DireccionAmetzagana, Gerente at Complejo Ametzagana, responded to this review

Dear Client, first of all we would like to thank you for your opinion. we are now refurnishing and renewing our rooms and bathrooms and we hope to have all the work finished by the end of July. we will be very pleased of receiving your visit again and look forward to offer you a better service. regards More 

Chateaudun, France
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 27, 2013

+ good value for money + clean (except shower, see below) + friendly staff + we could have left the car for a week on the hotel parking lot without any parking fees + shopping mall and bus stop to the city centre a 15 min walk away - room doors need to be repainted - shower needs a mildew... More 

Helpful?
1 Thank diste0
DireccionAmetzagana, Gerente at Complejo Ametzagana, responded to this review

Dear Client, first of all we would like to thank you for your opinion. we are now refurnishing and renewing our rooms and bathrooms and we hope to have all the work finished by the end of July. we will be very pleased of receiving your visit again and look forward to offer you a better service. regards More 

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