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4.0 of 5 Hotel   |   Plaza de Zaragoza 4, 20007 Donostia-San Sebastian, Spain
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220 people have reviewed this hotel

Traveler rating
    40
    78
    62
    28
    12
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35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had 2 nights at this hotel and of the 6 hotels/apartments we stayed in Spain, this was the only disappointment. We checked in about 6pm and when we entered our room it was warm and stuffy. This was to be expected because it had been an unseasonably warm day at 26 deg. We opened the windows and left quickly... More

Was this review helpful? Yes 1
LuisTorrico, Director General at Tryp Orly, responded to this review

Hello Survdale, We are sorry that your perception has been negative this time and we would like to tell you that we work every day to maintain a spirit of teamwork and always give a close traetment to our passionate travelers Every comment we receive is invaluable for us and I would like to tell you that all the reviews... More

Agde
Top Contributor
75 reviews 75 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived at San Sebastian by train from Bilbao . We were very confused as although it said San Sebastian on our tickets the main station is called AMARA. We stayed on the train, realised we were going back the same way . . . . Got off the train and took the next one back to San Sebastian or... More

Was this review helpful? Yes
LuisTorrico, Director General at Tryp Orly, responded to this review

Hello John_Jane_Carver, On behalf of our entire team, I want to thank you for the nice words that you told us about your stay in Tryp San Sebastian Orly. Thanks!!!!! Luis Torrico General Manager More

Crafers, South Australia, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2014

Good location 10 mins walk from train station clean rooms with great large bathroom. Staff at desk very friendly too. Free wifi in rooms breakfast extra at 10euros pp only let down no a TV in English not even BBC or CNN

Was this review helpful? Yes
LuisTorrico, Director General at Tryp Orly, responded to this review

Thank you very much Mark H.! There is no better way to start the day reading these comments Every comment we receive is invaluable for us and I would like to tell you that all the reviews are considered and studyed by our Guest Experience and Operations department Thanks!!! Luis Torrico General Manager. More

Braintree
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 4, 2014

A good value hotel in the heart of San Sebastian, less than a minute from the beach and a 5 minute walk into the old quarter of San Sebastian with its pintxos bars, restaurants, gothic buildings and traditional Spanish buildings. The hotel is under refurbishment, however, we did not notice any noise nor were we inconvenienced by these works, the... More

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LuisTorrico, Director General at Tryp Orly, responded to this review

Hello Gary T., I would like to start off thanking you for your nice words! We really like to take advantage of these opportunities to greet you once again and thank you for keeping counting on us! Thanks!!!! Luis Torrico General Manager More

Sydney, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 31, 2014

My husband and I stayed here last year for three nights. We loved it. We had never been to spain before and understand that san seb can be a bit expensive but we believe this hotel was worth it. It was a great location, not far from the beach and walking distance to old town where the best food/ tapas... More

Was this review helpful? Yes 2
LuisTorrico, Director General at Tryp Orly, responded to this review

Hello Manns16, Firstly, I would like to thank you for choosing to stay in our hotel whilst visiting our city. I am grateful to you for your comments via Tripadvisor, as we wish very much to meet all of our customers’ expectations. I would very much wish to see you once again in the hotel, and it would give me... More

San Sebastian
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed October 26, 2013

The hotel advertises as "climate controlled" yet with 80 F weather they won't turn on the air conditioning. I checked out after 1 night and they wouldn't refund me for the other 2 nights I'd already paid for.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 2
LuisTorrico, Director General at Tryp Orly, responded to this review

Hello SFBayAreaIntrepid, My name is Luis Torrico, I’m general manager at Tryp San Sebastián Orly. Firstly, I would like to thank you for choosing to stay in our hotel whilst visiting our city. I am grateful to you for your comments via tripadvisor, as we wish very much to meet all of our customers’ expectations. I bitterly regret the inconveniences... More

Senior Contributor
22 reviews 22 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 26, 2013

San Sebastián is a grand and popular place and thus prices can be high. However, the Tryp Orly represents excellent value for money; it's a proper, four star hotel with three star prices and the location is fabulous, just a stone's throw from the seafront. The bedroom was well-appointed, though the walls were a bit scuffed in places, and had... More

Was this review helpful? Yes 1
LuisTorrico, Director General at Tryp Orly, responded to this review

Hello Courtly, My name is Luis Torrico. I'm general manager at Tryp San Sebastián Orly. Thank you very much Courtly! There is no better way to start the day reading these comments. We look forward to your next visit to San Sebastián. Don´t forget to contact us in advance and we will try to give you one of our junior... More

Oviedo, Spain
Top Contributor
57 reviews 57 reviews
40 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 12, 2013

This hotel is really close to the beach, and therefore is located in an excellent place to discover the old part of San Sebastian or simply walk by the seaside. Although it has been refurbished, there are still some elements which remind you that the hotel is not new (elevators); even facing the beach and by a road, rooms are... More

Was this review helpful? Yes 1
LuisTorrico, Director General at Tryp Orly, responded to this review

Hello Andy_iq: Another pleasant comment!!!!!. It is very important to us this gift to our daily effort. Thank you again! You are our dream come true. Luis Torrico General Manager More

Brisbane, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 8, 2013

Picked this hotel due to location, reviews and availability. We were very happy with our stay from the moment we arrived to the moment we left. When we arrived the check in desk was a little overwhelmed with a number of demanding groups, but the young man at the desk was never phased and very helpful. Our room was a... More

Was this review helpful? Yes 1
LuisTorrico, Director General at Tryp Orly, responded to this review

Hello Iamslowee, I would like to introduce myself. My name is Luis Torrico. I'm am General Manager at Tryp San Sebastián Orly. What a lovely message!!!!! We love you so much that there are no words to describe it, just actions to prove it. We look forward to see you again. Thanks!!!!!! Luis Torrico General Manager. More

Miami, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 18, 2013

Staff was friendly, and a great location about a block from the beach, however room had mold and was outdated. They also don't explain not to use the stairs or you will be stuck in a hallway between floors. This happened to my husband and I when we decided to walk outside for a late dinner around 10:30pm. We went... More

Was this review helpful? Yes 1
LuisTorrico, Director General at Tryp Orly, responded to this review

Hello Gina 1559, Thanks for your comments, which help us to improve every day. We are glad that the staff were to your liking. Will let you know my colleges. As you say it is better to use the elevators to the stairs, as the hotel starts from the 8th floor. So we have the best views of San Sebastian!.... More

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Additional Information about Tryp Orly

Also Known As:
Tryp Orly Hotel
Tryp Orly Hotel San Sebastian - Donostia
Tryp San Sebastián Donostia
Tryp Hotel Orly
Address: Plaza de Zaragoza 4, 20007 Donostia-San Sebastian, Spain
Phone Number:
Location: Spain > Basque Country > Guipuzcoa Province > Donostia-San Sebastian
Amenities:
Bar / Lounge Room Service Wheelchair access
Hotel Style:
#12 Luxury Hotel in Donostia-San Sebastian
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tryp Orly 4*
Reservation Options:
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