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All 52 San Sebastian - Donostia hotels

Mercure Monte Igueldo

4.0 of 5 Hotel   |   Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
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A recent review
4 of 5 stars reviewed yesterday
Squid58 Chichester, United Kingdom
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482 people have reviewed this hotel

Traveler rating
    128
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    92
    35
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Chichester, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for 6 nights and by chance had an excellent room (416) which had a lovely balcony with amazing sea views and was reasonably quiet. The rather dated hotel is built on top of an old fashioned fun fair (at the top of a mountain) so some rooms overlook a roller coaster. Fortunately the fair closes about 8.30 in... More

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Germany
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I really enjoyed this hotel. The view is amazing. I loved the pool and even enjoyed watching the folks there were visiting the amusement park. My room, 420 has a great view of San Sebastian and even a little balcony. The hotel itself is a little dated and could use some renovation, but for the price, I felt it was... More

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Marymy Pascual More

Copenhagen, Denmark
Top Contributor
62 reviews 62 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

After reading so many unimpressed reviews here on TripAdvisor, I was THIS close to cancelling but hey, the kids wanted a pool. I went into the place with low expectations based on the other reviews, which is probably a good thing. It's an average hotel not worthy of the four stars outside the entrance but it is passable. Yes, the... More

Was this review helpful? Yes
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, More

Senior Contributor
44 reviews 44 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Arriving to the hotel, you notice an old structure and wonders if you are in the right place. You are. The staff is kind but lacks of people to carry out. No handy man to start with. The privilege rooms have a view worth paying. The rooms are renewed and pretty much excelent, except the 1970' hair dryer. In the... More

Was this review helpful? Yes
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Marymy Pascual More

Coventry
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our over night stay was lovely. Fast and efficient check in. Very large lounge area overlooking the bay of San Sebastián. Unfortunately, we had no views due to weather conditions being poor. Food amazing and of very high quality. The bar closed quite early considering there is no amenities close by. Stunning hotel and views when weather permits.

Was this review helpful? Yes
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your kind comments and compliments I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Marymy Pascual More

BELTON
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I wish that the facilities and service was half as good as the spectacular views from the hotel. The Monte Igueldo was obviously a once grand hotel of destination, but alas it is in decline. We could spend only one night of the three we had made reservations for due to unacceptable conditions. The air conditioning was not working which... More

Was this review helpful? Yes
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

I am really sorry to hear that your stay was not up to expectations. Kind regards, Marymy Pascual More

Royal Tunbridge Wells, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The views are amazing, there's no doubting that. What ruined this for us, was the attitude of one member of the bar staff. Clean shaved black haired young guy. He was just so rude his attitude stank, I got the impression he didn't like the English . I mean we did try to speak Spanish but he was just soooo... More

Was this review helpful? Yes
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Marymy Pascual More

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Additional Information about Mercure Monte Igueldo

Address: Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
Location: Spain > Basque Country > Guipuzcoa Province > San Sebastian - Donostia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Monte Igueldo 4*
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Also Known As:
Mercure San Sebastian Hotel San Sebastian - Donostia
Mercure San Sebastián Donostia
Mercure Hotel San Sebastian

197 photos of this hotel

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Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#8 Luxury Hotel in San Sebastian - Donostia #9 On the Beach Hotel in San Sebastian - Donostia
Hotel Class
Official Description (provided by the hotel)
Located 2 km from the city centre of San Sebastian and close to the historic monument Palacio Miramar and Naval Museum. Restaurant, bar, meeting rooms. Swimming pool and parking facilities. Stunning views over the city. ... more   less 
Number of rooms
125

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