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All 52 San Sebastian - Donostia hotels

Mercure Monte Igueldo

4.0 of 5 Hotel   |   Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
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A recent review
3 of 5 stars reviewed 2 days ago
Jane H
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510 people have reviewed this hotel

Traveler rating
    135
    213
    98
    40
    24
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98
280
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed at this hotel with my parents for five days in August. I'll keep it brief... Good points: Views- outstanding Bedroom- nice, comfortable bed Bad points: - Arrived at 930am (had an early flight). 5 hour wait to check in, not offered a coffee or anything - 1 hour wait to be served in the lounge bar - No... More

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1 review
3 of 5 stars Reviewed 2 days ago NEW

Stayed for 3 nights in early August and loved the location with its impressive views as well as the outdoor swimming pool - however I would not recommend dining in the restaurant as it was hugely overpriced with very poor / non-existent service. Main course cold and had to sent back. Breakfast buffet fine but it was often a challenge... More

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San Sebastian - Donostia, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have been lucky enough to stay in this fantastically dated hotel twice for a week each time over the last couple of years. It's spotless and quaint, the food is okay, the staff excellent and the location, pool and views unsurpassed in the world. The 102 year old funicular and the extraordinary fun park with its original water driven... More

Was this review helpful? Yes 1
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your kind comments and compliments I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, More

Gothenburg, Sweden
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The view is spectacular and is in it self worth a stay. Got a room high up with balcony. The room was small but had a decent standard. Service was good, a special thanks to the night porter on 5th August which was very helpful. Wifi- connection was very poor. The hotel in general is in need of renovation.

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, More

London, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Everyone had to queue to get into the dinning room for breakfast both days, the poor breakfast staff were stressed, only three people there for everyone, I sympathised, they were working very hard trying but there were simply not enough tables or staff working so as to cope, there is a massive balcony adjoining the hot dinning room with the... More

Review collected in partnership with Accorhotels.com

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, More

Oslo, Norway
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Chose the hotel for the view - was not disappointed. The room had a small balcony, which was nice. The air conditioning didn't work properly, and the shower pressure was abysmal. The water was scolding hot, if not turned to the absolute "cold" setting, but then the pressure suffered. The result was a stream that could be matched by an... More

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for taking the time to write a review about your recent visit. I am delighted that you enjoyed your stay and we have noted your comments. Kind regards, More

Bath, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stunning views, great value and wholesome food. Welcoming customer service happy for us to extend our stay. Funiculaire takes you down within easy walking distance into San Sebastian. Strongly recommend staying at the hotel, we will be coming back next summer :)

Was this review helpful? Yes 1
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you very much for your review, I am delighted that you enjoyed your visit. I look forward to welcoming you back again soon. Kind regards, More

Stockholm, Sweden
Top Contributor
72 reviews 72 reviews
42 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at a priviledge room for 3 nights, amazing view over the bay and city, quite spectacular. Our room was nicely decorated and in good condition, comfy beds and a balcony (recommended). Rest of the hotel are in need of renovation. There is a nice pool and free parking. You have to go by funicular to get to the... More

Was this review helpful? Yes
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your kind comments and compliments I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Marymy Pascual More

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Additional Information about Mercure Monte Igueldo

Address: Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
Location: Spain > Basque Country > Guipuzcoa Province > San Sebastian - Donostia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Monte Igueldo 4*
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Also Known As:
Mercure San Sebastian Hotel San Sebastian - Donostia
Mercure San Sebastián Donostia
Mercure Hotel San Sebastian

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Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#8 Luxury Hotel in San Sebastian - Donostia #9 On the Beach Hotel in San Sebastian - Donostia
Hotel Class
Official Description (provided by the hotel)
Located 2 km from the city centre of San Sebastian and close to the historic monument Palacio Miramar and Naval Museum. Restaurant, bar, meeting rooms. Swimming pool and parking facilities. Stunning views over the city. ... more   less 
Number of rooms
125

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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