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4.0 of 5 Hotel   |   Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
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Mercure Monte Igueldo
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A recent review
4 of 5 stars reviewed 2 weeks ago
Tina D Royal Tunbridge Wells, United Kingdom
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597 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oslo, Norway
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hi I'm traveling a lot world wide, both business and pleasure; this hotel had a very friendly reception, a perfect address with a beautiful San Sebastian view, but a lousy restaurant with close to absolutely no service and food not close to what the menu signalized. Even when I complained directly, no further action was initiated... Participated in an international... More 

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Vila Seca, Spain
Top Contributor
191 reviews 191 reviews
25 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's an old-fashioned hotel in top of Igueldo Mount. It has large room with comfortable beds and very soft and uncomfortable pillows. To access in to this hotel first you must identify in a toll and they check if you've booked a room. It has a special tram that links to beaches.

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Andernos-les-Bains, France
Top Contributor
101 reviews 101 reviews
72 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed November 29, 2014

The 360° view over the Concha bay is absolutely stunning (the downside of this is that the hotel is a concrete eyesore that ruins the scenery from just about any point of the bay). I suppose that this place was a "Parador" built under Franco. It doesn't look like much has changed since then. In a hotel of this category... More 

Was this review helpful? Yes 4
Winchester, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2014

This Hotel offers by far the best location and views of San Sebastian. We were fortunate enough to have a balcony room overlooking the bay and it was a postcard quality view. Simply stunning. When asking at Reception if there was a shuttle bus down to the main beach, the response was one of a kind, "Shuttle Bus Sir? Why... More 

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your kind comments and compliments I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, More 

Top Contributor
644 reviews 644 reviews
37 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed November 11, 2014

Best view of San Sebastian ... I went here way back in 2006 and the place appears to be the same from recent reviews. Fantastic views from the Bay Side rooms with the little balconies but the hotel itself has spotty service. Though I must say it is a nice place to hide from the hustle and bustle in Downtown... More 

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, More 

Halifax, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 3, 2014

There can be few hotels with such a spectacular location. All the rooms have a fabulous view of the bay as does the restaurant. What a shame that the food in the restaurant was so terrible in both quality and value. What was inexcusable was the appalling quality of the food. We decided to treat ourselves to this hotel with... More 

Was this review helpful? Yes 1
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, More 

Ascot, United Kingdom
Top Contributor
96 reviews 96 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed November 2, 2014

The views over San Sebastian from its most Westerly point are superb but this location could do so much better if it were well managed. It is a costly hotel and guests deserve better. Eat your evening meal before arrival but enjoy the good breakfast. Ask for a room on the 2nd floor or higher at the east end of... More 

Was this review helpful? Yes 1
Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, More 

Bury, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 30, 2014

Stayed here a couple of nights on business. On top of a hill surrounded by a 1960s funfair, great views, rooms think 1960s/1970s traditional Spanish - dark woods and marble, wrapped up in a concrete box. You'd think not a lot to like, but it's extremely clean, polite staff and the hotel has charm and feels traditional, it was fairly... More 

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Additional Information about Mercure Monte Igueldo

Address: Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
Location: Spain > Basque Country > Guipuzcoa Province > San Sebastian - Donostia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Monte Igueldo 4*
Number of rooms: 125
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Also Known As:
Mercure San Sebastian Hotel San Sebastian - Donostia
Mercure San Sebastián Donostia
Mercure Hotel San Sebastian
Hotel Style:
#3 Green Hotel in San Sebastian - Donostia
#10 Luxury Hotel in San Sebastian - Donostia
#10 On the Beach Hotel in San Sebastian - Donostia

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