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All 52 San Sebastian - Donostia hotels

Mercure Monte Igueldo

4.0 of 5 Hotel   |   Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
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A recent review
4 of 5 stars reviewed 6 days ago
Anthony S Bournemouth, United Kingdom
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528 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Bournemouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The views over the San Sebastián bay from this hotel are mesmerising and will stay long in the memory. The opportunity to travel down Monte Igueldo by funicular railway to the town exciting. The staff were extremely helpful and the rooms comfortable. The one ink blob on our two night experience was the meal in the restaurant on the first... More

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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

As part of a group tour we stayed in this hotel for three nights. Location is great if you want to look out over the Atlantic and the township below. However, you can do both by not staying there. There is a fun park as part of the hotel surrounds which is great for kids and adults alike. The fun... More

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your feedback. More

Travelers are raving about these San Sebastian - Donostia hotels

Leeds, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Where to begin! We stayed here for five days from 14th August. The hotel sits at the top of a cliff with terrific views and a fun fair directly underneath! As it was a Spanish holiday for three of the five days we were there the fun fair ran until two in the morning! If you wanted to open your... More

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thanks for your review. More

Henlow
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 of 5 stars Reviewed 1 week ago

The hotel has an elevated position overlooking the bay with fantastic views but is completely ruined by the surrounding theme park. We had one room which had a window only yards from a screaming roller coaster ride and our other room overlooked a huge, noisy waterwheel which sounded like a giant washing machine. This went on until 8.30 at night.... More

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your feedback. We treat all of our comments with the utmost seriousness, but the centenary Monte Igueldo Amusement park opens from 11,30 am to 20,30 pm and in general our clients are not disgusting with. Kind regards, More

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel with my parents for five days in August. I'll keep it brief... Good points: Views- outstanding Bedroom- nice, comfortable bed Bad points: - Arrived at 930am (had an early flight). 5 hour wait to check in, not offered a coffee or anything - 1 hour wait to be served in the lounge bar - No... More

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your feedback. Kind regards, More

1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights in early August and loved the location with its impressive views as well as the outdoor swimming pool - however I would not recommend dining in the restaurant as it was hugely overpriced with very poor / non-existent service. Main course cold and had to sent back. Breakfast buffet fine but it was often a challenge... More

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, More

San Sebastian - Donostia, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We have been lucky enough to stay in this fantastically dated hotel twice for a week each time over the last couple of years. It's spotless and quaint, the food is okay, the staff excellent and the location, pool and views unsurpassed in the world. The 102 year old funicular and the extraordinary fun park with its original water driven... More

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your kind comments and compliments I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, More

Gothenburg, Sweden
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The view is spectacular and is in it self worth a stay. Got a room high up with balcony. The room was small but had a decent standard. Service was good, a special thanks to the night porter on 5th August which was very helpful. Wifi- connection was very poor. The hotel in general is in need of renovation.

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, More

London, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Everyone had to queue to get into the dinning room for breakfast both days, the poor breakfast staff were stressed, only three people there for everyone, I sympathised, they were working very hard trying but there were simply not enough tables or staff working so as to cope, there is a massive balcony adjoining the hot dinning room with the... More

Review collected in partnership with Accorhotels.com

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Marymy P, Director General at Mercure Monte Igueldo, responded to this review

Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, More

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Additional Information about Mercure Monte Igueldo

Address: Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
Location: Spain > Basque Country > Guipuzcoa Province > San Sebastian - Donostia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Monte Igueldo 4*
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Also Known As:
Mercure San Sebastian Hotel San Sebastian - Donostia
Mercure San Sebastián Donostia
Mercure Hotel San Sebastian

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Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#8 Luxury Hotel in San Sebastian - Donostia #9 On the Beach Hotel in San Sebastian - Donostia
Hotel Class
Official Description (provided by the hotel)
Located 2 km from the city centre of San Sebastian and close to the historic monument Palacio Miramar and Naval Museum. Restaurant, bar, meeting rooms. Swimming pool and parking facilities. Stunning views over the city. ... more   less 
Number of rooms
125

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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