I stay here several times a year for business in The Basque Country. The family thatbruns this little hotel goes above and beyond to take care of you. On my last trip in June, I was severly ill for 24 hours with a bad flu. They actually went to the local Dr. And got me medicine (without me asking) as... More

Didn't even get to confirm my booking as the guy on the reception was so rude and hung up on me twice despite calling him from England. Rep from booking.com tried for me and she said he was really rude and unhelpful to her too so cancelled before payment and rebooked at the Arexarte which was a short drive to... More

We drove around Gernika a bit and were warned that our car would not be safe some areas of town. This hotel is set on the outskirts, with enclosed parking. The rooms were clean, if somewhat wildly decorated, and the staff extremely friendly and helpful.

Stayed 5 nights here for business and the hotel was a pleasant surprise. It's billed as a 3 star and it might be by the forms that are filled out, but it just felt more. Rooms are clean, comfy and a decent size and the bathroom was actually bigger than I'd expected. Breakfast is traditional fayre - bread, fruit, cereal... More

Quiet and unassuming and the staff is superb! Great base of operations - close to public transit and easily within walking distance of local sites. Recommended highly!

I had a long 26km hike from Markina, over many hills, and needed a comfortable place. Reception was helpful and friendly to this smelly, sweat-drenched pilgrim, drawing me a map and giving me directions. At least one staff member I met spoke English but the other did not; while I can manage in Castilian, this is a tourist area. While... More

We stayed a week in this hotel when visiting family for a wedding. I agree with all other reviews with the pros and cons. The hotel is very basic, but very clean, quiet, and friendly. Internet connection is very good and free in all hotel. It is central and close to train station and shopping. The staff did everything to... More

I have stayed at this hotels for years, even before it was renovated, which makes it even better. The staff, also the owners, are very friendly and helpfull. It is not the Ritz, in Madrid, but Guernica is not Madrid either (by the way Guirnica is better)with it's amenities, but for a hotel located away from the major European cities... More

Pros: - Very clean - Decor is modern and neat - Common areas are well-kept and attractive - Great bar with pinxtos next door (Scanlon's) - Quiet and safe area - Not far from the Euskotren into Bilbao/out to the coast Cons: - Toiletries are inadequate and shower curtains are prone to major leaks - No mini fridge or safe... More