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Bilbao Jardines Hotel

Jardines 9 | Casco Viejo, 48005 Bilbao, Spain
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246 Reviews from our TripAdvisor Community

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Brighton, United Kingdom
Level Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

The location in the city can't be faulted but it is in a noisy location so ignore the hotel's blurb which claims it's peaceful. There is nothing basically wrong with this hotel, bearing in mind it is 2 star. It is quite basic, it has squeeky floors and poor sound insulation but we found it to be fit for purpose... More 

Helpful?
Thank Galeria
Gold Coast, Australia
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel Bilbao Jardines is well located in the Old Town and is within easy walking distance of the train station. The reception staff are very friendly and helpful. Our room was a good size with a very comfortable bed and 2 chairs and a desk were provided. What I was very happy with was the blanket on our bed instead... More 

Helpful?
Thank Robyn S
HotelBilbaoJardines, Director de Recepción at Bilbao Jardines Hotel, responded to this review

Dear Robyn. Thank you very much for your kind description of our hotel. We are pleased that the room and the situation has been to your liking. We hope to see you son. Regards from Bilbao. Felix More 

Sydney
Level Contributor
109 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a nice little hotel in the heart of the old city. Rooms are fairly spacious, clean, functional and well thought out. Lighting, power points, AC and wifi are all good. The staff are helpful and friendly and speak English. The bathrooms arequell appointed, though some rooms have a shower over a bath. Because of the minimalist decor you... More 

Helpful?
Thank Brian L
Alkmaar, The Netherlands
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 11, 2015

Hotel is located in the old town of Bilbao, in a pedestrian area. It's calling itself a design hotel. I think it's nice, price versus quality is very well (good value). Friendly and helpfull staff. Hotel is clean. During the night we heard some sound of other visitors. View of our oom (106) wasn't great, other rooms have view on... More 

Helpful?
Thank Martin R
Sydney, Australia
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed October 31, 2015

I arrived fairly late at Bilbao airport and took the Biskiabus to Termibus terminal for Euro 1.50. From there a taxi to the old quarter and I was checked in the hotel promptly by thefriendly ,smiling night receptionist. The hotel was clean, good value and right in the heart of the old city.There are fantastic food choices nearby and everything... More 

Helpful?
Thank adam m
Columbus Nebraska
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 28, 2015 via mobile

Good location in old town area. Close to tram as well as Metro. Hotel has a clean, small room. Staff is friendly and helpful. BEWARE: there are two hotels by same name. Our taxi took us to wrong hotel in different area. That hotel is named, Mecure Bilbao Jardines Hotel. We had to pay for new taxi to get there.... More 

Helpful?
Thank entertainer95
Nottingham, United Kingdom
Level Contributor
134 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed October 27, 2015

The good: Great location in the heart of the old town part of Bilbao Very nice and friendly staff who were more than helpful The not so good: My room was clean on first inspection, apart from the toilet which had a very strong smell of stale/old urine. It was actually quite over-powering. Leading me to believe that it had... More 

Helpful?
1 Thank Richnkirst1
St. Neots, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 4, 2015

2 night stay after returning from a road trip of Northern Spain. Good central location, close to Metro and tram stations. Reception staff very helpful. Room very clean and spacious. Buffet breakfast had excellent range of goodies but just check whether you have paid for this in your booking or for continental breakfast in your room. Spacious reception area and... More 

Helpful?
1 Thank 476cathleen
Dublin, Ireland
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed August 2, 2015

Was on a solo trip for one night in Bilbao & got good web deal. Excellent location in the old city & room was perfectly adequate for price & they serve the usual continental breakfast. Nice people at reception & would recommend.

Helpful?
3 Thank Farranboy62
Vancouver, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 24, 2015 via mobile

This hotel advertised far more than it could deliver. The walls and bathroom weren't cleaned, the towels weren't changed, the pillows were thin. There were two irons in the hotel and the front desk sent another hotel guest to pick up the iron in our room. Look elsewhere.

Helpful?
1 Thank janenesmith2
HotelBilbaoJardines, Director de Relaciones Públicas at Bilbao Jardines Hotel, responded to this review

Dear traveler: probably had a bad experience. Unfortunately we are not aware the incident that you're counting. We would like to know if you have been in another hotel or know exactly whether it was in our hotel .We are at your disposal if you want to contact us to tell us what happened and improve. In any case we... More 

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