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Melia Bilbao

#3 of 42 Hotels in Bilbao
Certificate of Excellence
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Lehendakari Leizaola 29, 48001 Bilbao, Spain
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Melia Bilbao
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Melia Bilbao
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1,097 reviews from our community

Traveler rating
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    363
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    13
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187
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Panama City, Panama
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Melia Bilbao is located in the modern part of the city, within walking distance to the Guggenheim and just a few steps from the river promenade. Like its surroundings, it is modern and spacious. Rooms and bathrooms are large and very comfortable. The hotel has two restaurants whose cuisine is satisfactory. Its Front Desk personnel were always gracious and... More 

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GEXBilbao, Guest Experience at Melia Bilbao, responded to this review

Dear Mr. Raul J., Thank you very much for reporting us your experience after your last stay at Meliá Bilbao. It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our... More 

Barton on Sea
Contributor
20 reviews 20 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at this hotel for several years on and off. It's classed as a 5 star hotel but I think it deserves four stars. Nothing bad to report here, rooms are large, bathroom good size, showers are excellent, trendy bars. Breakfast very good although pricey. Several restaurants to choose from in the evening, one of which I believe has... More 

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GEXBilbao, Guest Experience Manager at Melia Bilbao, responded to this review

Dear Mr. Cyphersur, Thank you for having taken some of your valuable time to send us your positive feedback about some points of our Meliá Bilbao. We very much appreciate your kind feedback and your lovely words used to describe our Hotel. We will be delighted to welcome you back and provide you our best to make your stay an... More 

Los Angeles, California
Senior Contributor
26 reviews 26 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a plus hotel in the middle of an amazing city, within few steps you have a beautiful park, in fact all the rooms in the side of the hotel are looking at this park, the metro is only a short walk away, shopping mall around the corner, within a couple of blocks the famous Guggenheim museum and and... More 

Was this review helpful? Yes 1
GEXBilbao, Guest Experience Manager at Melia Bilbao, responded to this review

Dear Mr. Antoinett, It has been very kind of you, that you took time to let us know about your great experience! It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. I remain at your complete... More 

Cumbria
Top Contributor
83 reviews 83 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Booked a family room (two double beds) through Expedia and got a good deal for bed & breakfast. Check in was smooth and our room (911) spacious and clean. We particularly liked the very large bathroom with a selection of toiletries - as they were four of us these were plentiful and replenished daily. We had a lovely view over... More 

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GEXBilbao, Guest Experience Manager at Melia Bilbao, responded to this review

Dear Mr. Holmegate, Thank you for reporting us your experience after your last stay at Meliá Bilbao! It is a real honor to know that you enjoyed it. I would like to inform you about our Superior Category Rooms with free Coffe and Tea Set available. Please, feel free to consult our rates in our webpage as well as contacting... More 

Leeds, United Kingdom
Top Contributor
91 reviews 91 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 12, 2015

I stayed here with a dear friend for 4 nights in February, and we had a fabulous time! I'm going to give a longer review than usual, because of some of the negative comments about the staff here, who we found to be excellent. Like others have said,the basic rooms at this property need an upgrade if they want to... More 

Was this review helpful? Yes 1
GEXBilbao, Guest Experience Manager at Melia Bilbao, responded to this review

Dear Mr. Snupy11, Thank you a lot for taking your time to post a comment and in this way to share with other TripAdvisor's users your experience in Meliá Bilbao. We appreciate to hear that your expectations were met with our services and facilities and we apologize for the inconvenients you experienced regarding the room furniture and related to the... More 

Maastricht, The Netherlands
Top Contributor
53 reviews 53 reviews
38 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 7, 2015

I was writing my review for Melia on the same evening we arrived and wanted to give them my default 4 star score for a pleasant night in a comfortable and clean room... but then I had not seen the breakfast yet! And the swimming pool! It was a crisp November morning and to my surprise the outside pool was... More 

Was this review helpful? Yes 1
GEXBilbao, Guest Experience Manager at Melia Bilbao, responded to this review

Dear Mr. ECB1974, Thank you so much for your comments, moreover for taking the time in sharing your experience. It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very... More 

Barcelona, Spain
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed for 3 nights at the Melia over the New Year period in a Grand Premium room. The location of the hotel is excellent for the Guggenheim and right by the park. We arrived early and was not expecting our room to be ready. Therefore, we were quite happy to be advised to return in three hours. Upon return... More 

Was this review helpful? Yes 3
GEXBilbao, Guest Experience Manager at Melia Bilbao, responded to this review

Dear Mr. Hemphrey, Thank you so much for your comments, moreover for taking the time in sharing your Experience in Meliá Bilbao. We are sorry to hear that you were not satisfied with all our services. We apologize for any inconvenience caused. Do not hesitate that every single comment will be carefully analyzed, following our continuous improvement plan. We regret... More 

france
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 5, 2015

clearly the melia business model works where perhaps the old model struggled a bit (ex sheraton) i suspect a little of the five star service has been trimmed, but in all fairness ,so have the prices. the rooms are starting to show their age in places,but not enough to spoil your day,and with the prices and deals on offer no... More 

Was this review helpful? Yes 1
GEXBilbao, Guest Experience Manager at Melia Bilbao, responded to this review

Dear Mr. FranceVin, It has been very kind of you, that you took the time to let us know about your experience in Meliá Bilbao. I would like to thank you for the positive comments and we apologize if we didn't reach your expectations at all. We work hard each day to achieve our clients' expectations and transform your trip... More 

Rotterdam, The Netherlands
Top Contributor
161 reviews 161 reviews
53 hotel reviews
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed January 4, 2015

The Hotel looks trendy and modern. The rooms are nice, especially the rooms with a balcony, Location is good, close to very big shopping mall, Art Museum and 15 minutes by foot to Guggenheim. Gym is nice and the pool (outside, but heated and open in winter) is excellent. We had an excellent deal, superior room including breakfast for around... More 

Was this review helpful? Yes
GEXBilbao, Guest Experience Manager at Melia Bilbao, responded to this review

Dear Mr. NobRotter, Thank you very much for the time you took in writing your impressions about our hotel on TripAdvisor. We appreciate to hear that your expectations were met with our services and facilities and you enoyed it. We take into account your suggestions in order to improve our service and we are sorry if you found some inconvenients... More 

Ashtown
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 2, 2015

We stayed in this hotel in August 2013. While as pointed out by others, it is hard to see how it has 5 stars, it is a very nice hotel, in a good location and we enjoyed the stay - our only complaint at the time is that the bar was very over-priced. However, 13 months after our stay, the... More 

Was this review helpful? Yes 13
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Hotel & grounds (74)
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Bathroom (33)
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Amenities (9)
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Business Suite (35)
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Gran Premium Room (29)
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Gran Suite (36)
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Junior Suite (33)
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Pool (8)
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Premium Room (30)
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Premium Room 10th floor (34)
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Presidential Suite (77)
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Standard Melia (25)
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