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Silken Gran Hotel Domine Bilbao

#4 of 42 Hotels in Bilbao
Certificate of Excellence
5.0 of 5
Hotel website
Alameda de Mazarredo 61, 48009 Bilbao, Spain
Silken Gran Hotel Domine Bilbao
Best prices for: 1 room 1 guest
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Ranked #4 of 42 Hotels in Bilbao
Certificate of Excellence 2014
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1,115 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Top Contributor
334 reviews 334 reviews
26 hotel reviews
238 helpful votes 238 helpful votes
5 of 5 stars Reviewed today NEW

This is ideally located literally across the road from the entrance to the Guggenheim, and indeed, breakfast is on the 7th floor rooftop restaurant with fine views of the museum and city. The staff were consistently excellent and highly professional at all levels throughout my stay, facilities were great and the food was very good indeed, as was my room.... More 

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed today NEW

Very nice clean room, the shower was not then best. Very hard to work and water everywhere. Very modern and trendy. The staff was attentive and friendly ! The location was great, right across the street front The Guggenheim .easy walk to restaurants etc. I would recommend this hotel

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Lisbon, Portugal
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Definitely a 5 star hotel - location, atmosphere, room quality, fantastic breakfast in front of the Guggenheim Museum. What else?! To be perfect just try to influence the temperature in our next visit, ir was raining all the time...

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Guest Assistant D, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review

Dear Helia_Pereira, Thank you very much for your review! We are working on the outside weather but unfortunately, we do not have the key to stop the rain yet... However, we can guarantee another special stay by offering our know-how and the room and breakfast you enjoyed that much. We truly appreciate the kind words dedicated to our property. For... More 

Bromborough, United Kingdom
Top Contributor
90 reviews 90 reviews
32 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After a delayed flight I finally arrived at 10.30pm to this fabulous hotel. The bar is great and we had a very friendly staff member serving us. She had a good knowledge of the local wines of the region, and they were excellent. Breakfast was on the seventh floor overlooking the Googenheim museum. The views across the valley are lovely... More 

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Guest Assistant D, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review

Dear JaneHilton1908, The best motivation we could have to keep working in the same line to get the excellence is reading expressions like this you wrote: " I would have loved to have spent more time here and would definitely return". We think it resumes very well what we try to transmit and it is a pleasure you could feel... More 

Düsseldorf, Nordrhein-Westfalen, Germany
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is amazing. All staff is friendly. Hotel itself is unbelievable. Food is great. Amenities are available, new, and super clean. If you need to stay in Bilbao for a weekend, this is the place to be. Totally worth every cent spent.

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Guest Assistant D, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review

Dear Pepe B, Thank you very much for your review, which has been a motivation for the Housekeeping and the rest of the team at the Silken Gran Hotel Domine Bilbao to keep working in order to get the excellence. We truly appreciate that you took the time to send your review about the room, cleanliness and restaurants, but we... More 

Istanbul, Turkey
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very well designed, customer friendly, compact, clean , spacious rooms and beautiful view. I can not think of writing anyting negative about this hotel. However I could add more positive aspects such as friendly staff, very delicious breakfast and excellent gym. As you see, go for it without any doubt. Thanks to everyone who made this service quality happen.

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Guest Assistant D, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review

Dear Amkunt, We are very proud after reading your feedback as this is exactly what we try to make feel to each of our guests. For this reason, is us who has to thank you for making everyone aware of your enthusiasm and satisfaction. We truly appreciate the kind words dedicated to our facilities, but in special, we are delighted... More 

Guatemala City, Guatemala
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to change hotel in our last visit to Bilbao, and Domine was a great choice. The architecture is different, modern and they have a wonderful use of space. Wifi is very good. Personnel is helpful and friendly. The cafeteria has good food and it´s always open if you need to grab something to eat or drink. Landmarks and... More 

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Guest Assistant D, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review

Dear lmg78, Thank you very much for choosing our hotel and for the great review! It is a pleasure to know that you enjoyed the design as well as the room and human treatment, so we really look forward to seeing you again. If you check our social media (Gran Hotel Domine Bilbao by Silken on Facebook or @dominebilbao on... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed for three nights. Best position in Bilbao - right next to and with views of the Guggenheim. Very helpful staff and large rooms. All positives and not one negative aspect. Price - one the best value hotel I have stayed in.

Was this review helpful? Yes
Guest Assistant D, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review

Dear Michael V, Thank you very much for your review, which we will take as a motivation to keep working even harder from now on. We are delighted to read your stay was pleasant thanks to the room and location, but we are particularly proud of the words dedicated to our staff, as we believe in the human capital as... More 

antwerp
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is unique right across the street from the Guggenheim. The 5* of the hotel have baybe been earned in the past , but 4* would be to our opinion a better quotation. The service at the reception and the bellman and the restaurant personnel were outstanding. At the ground floor restaurant ( brasserie ) we found a waiter... More 

Was this review helpful? Yes 1
Guest Assistant D, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review

Dear Resqtaurant, Thank you very much for taking the time to send us your review. It has been a pleasure to know that the location as well as the service, staff and restaurant matched with your expectations and we hope they contributed to keep a good memory of your trip to Bilbao. As far as your comments about the cafeteria... More 

Osaka, Japan
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

Stayed at this hotel a few years ago. Several parts of the bathroom were not cleaned and I noticed it after using it. Complained to the front desk in the morning but was not attended properly, no word of apology and was told I should have contacted the hotel straight away. Also wrote a detailed letter to the hotel manager... More 

Was this review helpful? Yes
Guest Assistant D, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review

Dear Yoshi0o, Thank you for your review. We are sorry to read that after a few years you have kept this memory of our property, as we have continued with a hard work to keep perfecting our services. Even when the customer service has always been a distinctive aspect in the GHDB, it would be a pleasure for us that... More 

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