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Petit Palace Arana

3.0 of 5
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C/ Bidebarrieta 2, 48005 Bilbao, Spain
Petit Palace Arana
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Ranked #25 of 42 Hotels in Bilbao
A recent review
5 of 5 stars reviewed 4 days ago
pamholmescasarescost Casares, Spain
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335 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

This hotel has a fantastic central location and the breakfasts are reasonable. Beyond that, the reception staff are indifferent, and the rooms small, dark, shabby and noisy: the interior doors and walls don't provide much sound insulation at all. Generally, very unimpressive.

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Casares, Spain
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Very friendly and helpful staff, great location would recommend. Very close to trams and railway station and the theatre. Some lovely restaurants close in walking distance. Breakfast included and wa of a very high standard.

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Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 22, 2015

Rooms comfortable and clean, with good service at Reception. Superbly located near to the Old Town. Good choice at breakfast. Would definitely stay again. Good value for money, and although situated near to main street near river, it was not too noisy.

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest, We would like to thank you for taking the time to write to post your kind words following your recent stay. I was really pleased to read that you enjoyed all the aspects of your stay We do hope that you will come and stay with us once again when I am sure we will once again meet... More 

Nueva Andalucia, Spain
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 29, 2015

The room was very nice with comfortable bed and nice view to the beautiful Bilbao. The breakfast was served at proper time and big variety. There were eggs, bacon, different meats and cheeses, fruits and pastry. Staff was nice and welcome. Be notified that there is no parking in the hotel. City parking is pretty expensive. Near the hotel are... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Anna Thank you for taking the time to share your lovely review following your recent visit. Anna, your feedback is extremely important to us as it helps us to improve the services and facilities that we provide and I am therefore delighted that we have met your expectations. Thank you for your positive recommendation , I hope that we... More 

Rock City
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 14, 2014

Went to Bilbao for a short weekend trip. The location is perfect as it is right across from the train station and old city. Check in was nice, quick and pleasant. The receptionist was professional. At first sight, our first room was nice but strange. The bed was elevated, and you had to take a few steps up to get... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest Firstly,thank you for taking the time to share your feedback about your visit. Seconly,I would like to apologize for the situation that affected you during your stay with us and we would like to extend you our most sincere apologies for not having met your expectations regarding our service level. It is important to remark that our front... More 

West Byfleet, UK
Contributor
14 reviews 14 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 3, 2014

My single room looked onto an airshaft with a noisy aircon fan at the bottom. The hotel is owned by a company called High Tech, but that was only probably true in 1990, the room was somewhat tited and in need of a refit. The bed was comfortable, though. We arrived in Bilbao on Sunday evening to find the city... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest Thank you for your review and for choosing to stay at the Petit Palace Arana. Secondly, we apologize if we have not been able to fulfil all your expectations and we appreciate your comments. We will use this information to continue to improve our services. Actually, We have begun in a process of improvement of the facilities .... More 

Bucharest, Romania
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 1, 2014

Although I stayed in this hotel in August, I don’t know why I’m reviewing it just now. Nevertheless… This hotel is very well located, just in the middle of downtown. It is at walking distance off all attractions, shopping area and the narrow streets surrounding the Cathedral. On purpose we travelled to Bilbao for the City Days’ Fest and just... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest Thank you for taking the time out to share your experience in Petit Palace Arana. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered We appreciate your comments on the decor and the cleaning service , we will continue to work on as part of our... More 

Paris, France
Top Contributor
59 reviews 59 reviews
31 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 16, 2014

The staff were delightful and very helpful and the location on the edge of Casco Viejo is perfect. The botel was probably once upon a time three stars. But unfortunately it is slightly tarnished (see photos), which is reflected in the price which was very reasonable. We asked for a quiet room and got it. The breakfast was all right.... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review
Google Translation

Estimado Huésped Gracias por habernos elegido para su estancia en Bilbao y por haber compartido su experiencia con otros usuarios... More 

Graz, Austria
Top Contributor
71 reviews 71 reviews
20 hotel reviews
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed October 25, 2014

We spent two nights at this hotel in Bilbao. I had a double as single facing an interior space - less than a courtyard, more than an airshaft - where unfortunately ventilation equipment or something ran all night long, loud enough to disturb even a person with poor hearing, like me. The room was clean and things worked properly (one... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear guest, Thank you for taking the time to share your kind review following your stay with us. We are glad to you enjoyed your stay in Peti Palace Arana. I was really very sorry that we did not meet your expectations with regards to the size of the room that was allocated to you. Please accept my apologies for... More 

Corwen
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 28, 2014 via mobile

Great location, on the edge of the old part of the town. Staff friendly and helpful. Room on the small side, not spotlessly clean, but OK. No real public areas, just a small sitting area with Spanish newspapers and local info near reception. Surprisingly good breakfasts - lots of choice, hot and cold food. The real downside of it is... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear guest, I would like to thank you for taking the time to post a review for us here on Trip Advisor. We are very pleased to know that you have enjoyed your stay with us. We take note of your comments and we will keep improving our services to offer a better service for all our customer. We hope... More 

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