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All 43 Bilbao hotels

Petit Palace Arana

3.0 of 5 Hotel   |   C/ Bidebarrieta 2, 48005 Bilbao, Spain (Bilbo Zaharra)
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Ranked #27 of 43 Hotels in Bilbao
A recent review
3 of 5 stars reviewed 2 weeks ago
BTN West Byfleet, UK
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312 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rock City
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Went to Bilbao for a short weekend trip. The location is perfect as it is right across from the train station and old city. Check in was nice, quick and pleasant. The receptionist was professional. At first sight, our first room was nice but strange. The bed was elevated, and you had to take a few steps up to get... More 

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West Byfleet, UK
Contributor
14 reviews 14 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My single room looked onto an airshaft with a noisy aircon fan at the bottom. The hotel is owned by a company called High Tech, but that was only probably true in 1990, the room was somewhat tited and in need of a refit. The bed was comfortable, though. We arrived in Bilbao on Sunday evening to find the city... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest Thank you for your review and for choosing to stay at the Petit Palace Arana. Secondly, we apologize if we have not been able to fulfil all your expectations and we appreciate your comments. We will use this information to continue to improve our services. Actually, We have begun in a process of improvement of the facilities .... More 

Bucharest, Romania
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although I stayed in this hotel in August, I don’t know why I’m reviewing it just now. Nevertheless… This hotel is very well located, just in the middle of downtown. It is at walking distance off all attractions, shopping area and the narrow streets surrounding the Cathedral. On purpose we travelled to Bilbao for the City Days’ Fest and just... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest Thank you for taking the time out to share your experience in Petit Palace Arana. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered We appreciate your comments on the decor and the cleaning service , we will continue to work on as part of our... More 

Paris, France
Top Contributor
52 reviews 52 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff were delightful and very helpful and the location on the edge of Casco Viejo is perfect. The botel was probably once upon a time three stars. But unfortunately it is slightly tarnished (see photos), which is reflected in the price which was very reasonable. We asked for a quiet room and got it. The breakfast was all right.... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review
Google Translation

Estimado Huésped Gracias por habernos elegido para su estancia en Bilbao y por haber compartido su experiencia con otros usuarios... More 

Graz, Austria
Top Contributor
71 reviews 71 reviews
20 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed October 25, 2014

We spent two nights at this hotel in Bilbao. I had a double as single facing an interior space - less than a courtyard, more than an airshaft - where unfortunately ventilation equipment or something ran all night long, loud enough to disturb even a person with poor hearing, like me. The room was clean and things worked properly (one... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear guest, Thank you for taking the time to share your kind review following your stay with us. We are glad to you enjoyed your stay in Peti Palace Arana. I was really very sorry that we did not meet your expectations with regards to the size of the room that was allocated to you. Please accept my apologies for... More 

Corwen
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 28, 2014 via mobile

Great location, on the edge of the old part of the town. Staff friendly and helpful. Room on the small side, not spotlessly clean, but OK. No real public areas, just a small sitting area with Spanish newspapers and local info near reception. Surprisingly good breakfasts - lots of choice, hot and cold food. The real downside of it is... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear guest, I would like to thank you for taking the time to post a review for us here on Trip Advisor. We are very pleased to know that you have enjoyed your stay with us. We take note of your comments and we will keep improving our services to offer a better service for all our customer. We hope... More 

Helsinki, Finland
Top Contributor
199 reviews 199 reviews
46 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed September 16, 2014

This hotel is located in the best place possible and the reception folks are attentive and relatively good in English. Whereas, the rooms are noisy, the wooden floors squeak and the maintenance in rooms is insufficient. The shower is complicated to use. Have earplugs near you.

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear guest, Thank you for taking the time to share your comments following your recent visit to our hotel. However, I was very sorry to read that you felt our service were not as good as expected. I would like to inform you that we are improving our maintenance service to ensure the highest quality services for our customer. I... More 

Chester, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 5, 2014

Stayed 2 nights at the end of our holiday. Room 103 was clean, relatively well equipped if a little cramped but then we only spent sleep time in it. Reception staff friendly & helpful. We did not eat there as there are many wonderful cafes/pintxos bars nearby. Great location on the edge of the old city just across the bridge... More 

Was this review helpful? Yes 1
PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest, I would like to thank you for your kind comments about your stay with us, Your opinion is very important to continue improving our services and make a pleasent stay for all our guest. We hope to welcome you again in a future, Yours Sincerely Karmele Abarrategui More 

Oslo, Norway
Contributor
15 reviews 15 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 30, 2014

The best thing about this hotel is the location. Located right in the old town of Bilbao, it is perfect. The hotel is small, but rooms were surprisingly big and modern, as well as the bathrooms. However, the bathrooms are separated from the bedroom with only glass walls and a glass door - not much privacy. Breakfast not included, but... More 

Was this review helpful? Yes 1
PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest, First of all, we would like to thank you for your comments and for telling us that you had a nice stay with us, Once again, we are very thankful for your feedback and we hope to see you again in a near future. Yours Sincerely Karmele Abarrategui More 

Lisbon
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 8, 2014

In spite of its excellent location on the edge of the old quarters in Bilbao and opposite to the main theatre, this hotel was a great disappointment. A century-old, refurbished building with all the drawbacks inherent to such situations, this is - no doubt - one of the worst hotels I have been to in all my life and I've... More 

Was this review helpful? Yes 1
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Additional Information about Petit Palace Arana

Address: C/ Bidebarrieta 2, 48005 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Vizcaya Province > Bilbao > Bilbo Zaharra
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace Arana 3*
Number of rooms: 67
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Also Known As:
Petit Palace Arana Bilbao
Petit Palace Arana Hotel Bilbao

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