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Petit Palace Arana

3.0 of 5
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C/ Bidebarrieta 2, 48005 Bilbao, Spain
Petit Palace Arana
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Ranked #27 of 41 Hotels in Bilbao
A recent review
3 of 5 stars Reviewed May 19, 2015
UncleDom London, United Kingdom
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357 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 of 5 stars Reviewed 4 days ago NEW

The toilet stank the entire three nights we were there. We sent our laundry out before 9am and because we were leaving on a day trip the next morning, we asked if we could have it back by 8am. They said no. When we got the laundry back upon our return the next next night, all of my socks and... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Stephen Firstly, thank you very much for taking the time to submit a review. I am truly disappointed to read the service provided did not match your expectations. Secondly, please accept my apologies for the inconvenience you experienced in regards to the laundry service and we are investigating in order to avoid these sort of issues in the future.... More 

Amsterdam, Noord-Holland, Netherlands
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked last night in Bilbao, because interested to visit the museum of Gugenaim. Already knowing this chain of hotels, we are told: we go on the safe side! alas expectations we were very disappointing! Hotel in general poorly edited with little attention to detail on cleanliness, odor/smell throughout the hotel and a little unhealthy (stagnant). We needed to change... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Lewis Firs of all, thank you very much for taking the time to share your review following your recent visit. Secondly, I am so disappointed to hear that you were so dissatisfied with our accommodations and services. Please, accept my sinceres apologies for not having met your expectation during your stay I am so sorry that you smelled smoke... More 

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London, United Kingdom
Level Contributor
219 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
3 of 5 stars Reviewed May 19, 2015

Pleasant hotel in the old town part of Bilbao with lots of original features and wooden beams. Unfortunately, I booked a small double room which is not really suitable for 2 people and the room felt very small. The other rooms which I could see while they were being cleaned were bigger and would have been a better option. My... More 

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New Delhi, India
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8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 5, 2015

Good hotel but rooms are small...breakfast is on the top floor & of average quality. Approach to the hotel is from town square & you may have to walk a little. Situated in a good neighborhood with lots of activities around

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear guest Thank you for taking the time to share your kind review following your visit to the hotel. It is a pleasure to read that you enjoyed our excellent situation in the old town of Bilbao. We would like to inform you that we have different kind of rooms depends on the offer that you choose in our website.... More 

A TripAdvisor Member
5 of 5 stars Reviewed April 20, 2015

Really nice hotel in a beautiful city! A nice breakfast, a big room, free bicycles to use to explore the city... Hotel is located in the old town, but at a short walk from the modern part of Bilbao...

Review collected in partnership with Easytobook.com

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Johannesburg, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 30, 2015

This hotel has a fantastic central location and the breakfasts are reasonable. Beyond that, the reception staff are indifferent, and the rooms small, dark, shabby and noisy: the interior doors and walls don't provide much sound insulation at all. Generally, very unimpressive.

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Casares, Spain
2 reviews
5 of 5 stars Reviewed March 28, 2015

Very friendly and helpful staff, great location would recommend. Very close to trams and railway station and the theatre. Some lovely restaurants close in walking distance. Breakfast included and wa of a very high standard.

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear guest, Thank you for sharing your positive review following your visit I am delighted to read that you enjoyed your stay with us and we feel that our location is ideal for our guests and so I am pleased that you also found it to be perfect. We are very proud of our staff and it is always pleasing... More 

Sheffield, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 22, 2015

Rooms comfortable and clean, with good service at Reception. Superbly located near to the Old Town. Good choice at breakfast. Would definitely stay again. Good value for money, and although situated near to main street near river, it was not too noisy.

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest, We would like to thank you for taking the time to write to post your kind words following your recent stay. I was really pleased to read that you enjoyed all the aspects of your stay We do hope that you will come and stay with us once again when I am sure we will once again meet... More 

Nueva Andalucia, Spain
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 29, 2015

The room was very nice with comfortable bed and nice view to the beautiful Bilbao. The breakfast was served at proper time and big variety. There were eggs, bacon, different meats and cheeses, fruits and pastry. Staff was nice and welcome. Be notified that there is no parking in the hotel. City parking is pretty expensive. Near the hotel are... More 

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Anna Thank you for taking the time to share your lovely review following your recent visit. Anna, your feedback is extremely important to us as it helps us to improve the services and facilities that we provide and I am therefore delighted that we have met your expectations. Thank you for your positive recommendation , I hope that we... More 

Rock City
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed December 14, 2014

Went to Bilbao for a short weekend trip. The location is perfect as it is right across from the train station and old city. Check in was nice, quick and pleasant. The receptionist was professional. At first sight, our first room was nice but strange. The bed was elevated, and you had to take a few steps up to get... More 

Was this review helpful? Yes 2
PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Guest Firstly,thank you for taking the time to share your feedback about your visit. Seconly,I would like to apologize for the situation that affected you during your stay with us and we would like to extend you our most sincere apologies for not having met your expectations regarding our service level. It is important to remark that our front... More 

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