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Petit Palace Arana

3.0 of 5
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C/ Bidebarrieta 2, 48005 Bilbao, Spain
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1 room 1 adult
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Petit Palace Arana
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472 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Very nice location, helpfull and kind staff, good breakfast, amazing city. Hotel location is very close to subway , just 100 meters by walk. Good restaurants near by hotel. I suggest this hotel to families with childerens

Helpful?
Thank YBAYAT
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here awaiting the ferry back to UK. . The hotel is really well located a mixture of an old and newish building by the river in the old town and easy access to the shopping areas and the Guaggenheim museum (unfortunately shut on a Monday in winter!)..the underground parking is near too....the staff were incredibly helpful and friendly. .the... More 

Helpful?
Thank gillyps
Sonia L, Director de Recepción at Petit Palace Arana, responded to this review

Dear Gillyps, Thank you for taking the time to share your feedback with us, and for sending us your reviews of your recent stay at the Petit Palace Arana. I will personally convey your excellent ratings to the whole team. Please, let me thank on mine & their behalf for your words about your stay at the hotel and the... More 

Leeds, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is in a great location between the old town and shopping district, on the riverside, and parking close by. The staff were very friendly and efficient and it was good value for money. The room was spacious and clean, but the bathroom was not really up to standard. It had frosted glass walls separating it from the sleeping... More 

Helpful?
Thank Robert T
Sonia L, Director de Recepción at Petit Palace Arana, responded to this review

Dear Robert T., I would like to offer my sincerest gratitude for taking your precious time and leaving such positive feedback to us. It gives us an absolute pleasure to see that you enjoyed your stay at the Petit Palace Arana. Your comments that the staff were very helpful and kind are most appreciated. I will be sure to share... More 

Southend-on-Sea, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

As a party of 17 travellers, the hotel were fantastic. Excellent service prior to our arrival, especially when dealing with the list of questions from everyone. It was in a great location and would recommend eating breakfast in the hotel - wortht he money. They were helpful when one of our party could not attend and changed a room from... More 

Helpful?
Thank 13SJB
Sonia L, Director de Recepción at Petit Palace Arana, responded to this review

Dear guest, I would like to offer my sincerest gratitude for taking your precious time and leaving such positive feedback to us and share your experience both through our survey and through Tripadvisor. It gives us an absolute pleasure to see that you enjoyed your stay with us. Your comments that the staff were very helpful and kind are most... More 

Level Contributor
126 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 31, 2015 via mobile

We stayed not long enough here! The hotel has some great features, and nice, though worn room. The front desk staff were super, friendly and helpful. We had to park in the public parking down the street, which was fine. We did not use the car at all for our stay in Bilbao. I had a room with a window... More 

Helpful?
Thank C I
Karmele A, Gerente at Petit Palace Arana, responded to this review

Dear Guest Thank you for taking the time to share your nice review following your visit. It is wonderful to read that you had a lovely stay with us. Your comments that the staff were super, friendly and helpful are most appreciated. . Our staff constantly strive to exceed our guest’s expectations of service so it is rewarding to know... More 

Geneva, Switzerland
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed November 15, 2015

I will definitely choose this place when I go back to Bilbao, We took two walking tours: old town and new town and we realized that we have chosen the perfect place to be in between. Close to the tourism office as well, an excellent gym (across the bridge). The breakfast table is nice although I wish more pinchos were... More 

Helpful?
Thank CDFBologna
Karmele A, Gerente at Petit Palace Arana, responded to this review

Dear Guest, Thank you for taking the time to share your lovely review following your recent visit. I am delighted to read that you enjoyed your stay with us Your kind feedback that the staff were very hepful is most appreciated. They work hard to go beyond our guest’s expectations of service. When their hard work is recognised it provides... More 

London, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 20, 2015

We stayed here for a stag weekend. We received an excellent welcome from the staff who spoke very good English. We stayed in some of the 'group' rooms. They were all spacious, comfy and with good facilities. The location is excellent and is about as central as it can get. Breakfast was really good too - and the restaurant has... More 

Helpful?
Thank PedLimBlue
Karmele A, Gerente at Petit Palace Arana, responded to this review

Dear Guest Thank you for sharing your positive review following your visit to the hotel. I am delighted read that we have met your expectations making your stay with your friends an occasion to remember. Your kind comments about the rooms ,staff and breakast service are most appreciated. Our team do all that they can to ensure our guests have... More 

Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 2, 2015 via mobile

This hotel is located in the historic district of Bilbao surrounded by shops and places to dine, plazas to people watch and the Catedral de Bilbao. From the moment i arrived the service was top notch from the staff. There was also a personal welcome letter from the manager and chocolates in my room which were a really nice touch.... More 

Helpful?
Thank Boterodan
Karmele A, Gerente at Petit Palace Arana, responded to this review

Dear guest Thank you for sharing with us your lovely review following your recent stay. I am thrilled that you enjoyed your stay with us and that the location was ideal for you. It gives us an absolute pleasure to see that our team has given you an excellent service and It is always satisfying to hear that these efforts... More 

Wellington, New Zealand
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed October 2, 2015

I like to always find something positive to say... There's not much here I'm sad to say, my recommendation in Bilbao is the Barcelo Bilbao Nervion. It's outstanding in every way and I have moved there for the rest of the week. Pro's The Petit Palace Arana is in a good location, about 15 minute walk from the Guggenheim. That's... More 

Helpful?
Thank Live_it_every_Day
Karmele A, Gerente at Petit Palace Arana, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us and your comments are extremely important to us as it helps us to improve the services and facilities that we provide On the behalf of all Petit Palace Arana , I am deeply sorry to hear that thwe have not met your expectations... More 

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Boston, Massachusetts
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 1, 2015

We only stayed here for one night, but we thought it was a very good hotel. Our room was very clean and modern and suited the 5 of us well for one night. It would have been tight if we stayed longer. Parking is not on site and there is not much space to pull over to unload luggage, but... More 

Helpful?
Thank susan m
Karmele A, Gerente at Petit Palace Arana, responded to this review

Dear Susan Thank you very much for taking the time to share your lovely review following your recent visit. I am delighted to read that you enjoyed your stay with us and that the location of the hotel was ideal for you. Susan, your feedback is very important to us as it helps us to improve the services and facilities... More 

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