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NH Bilbao Deusto

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Francisco Macia, 9 | Deusto, 48014 Bilbao, Spain (Formerly NH Deusto)
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NH Bilbao Deusto
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364 Reviews from our TripAdvisor Community

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Lisbon, Portugal
1 review
3 of 5 stars Reviewed 4 weeks ago

Good location, unfortunatly the hotel wasn't finished, mainly the 4th floor. But after our complaints, we were sent to the first floor. The breakfast is too expensive. The beds are very confortable and the bathroom is nice.

Review collected in partnership with NH Hotels

Helpful?
Thank clara_matos
Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review

Dear customer, We want to ask our sincere apologies for the inconvenience caused by the works. The fourth floor is the last that is being renovated, hoping to have all completely renovated hotel in no time. Regarding to the breakfast, we invite you to visit our website where you may find significantly discounted rates including breakfast. We hope to see... More 

Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed December 15, 2015 via mobile

I stayed at NH Bilbao Deusto for one night whilst on a road trip. The hotel had a modern look to it but was lacking amenities. The cleaner had to be called to clean the bathroom "again" as it was not looking too fresh when we arrived... No views either. Note that the Guggenheim Museum is NOT open on Mondays,... More 

Helpful?
Thank Chris R
Jose Miguel U, Director de Relaciones Públicas at NH Bilbao Deusto, responded to this review

Dear Chris, We appreciate your comments on detail of your experience with us. Regarding the room decoration, just let you know that you have probably had one room that at this time, we are redecorating, the last 20 rooms left, with new and more modern details. Is true that we have interior rooms, looking into a quite neighborhood, but we... More 

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Thessaloniki
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 11, 2015

If you are visiting the Deusto University, this hotel is one of the most suitable options as it is located at a very close distance to the uni. However, in order to reach the city centre you need to walk about 30 minutes. The hotel is pretty average, I was used to higher quality standards under the NH brand (all... More 

Helpful?
Thank freeLauncher
Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review

Dear customer, Thank you very much to share with us so many details of your experience in our hotel. About the situation we would like to clarify that we are just 300m from Bilbao’s Guggenheim Museum, Iberdrola Tower and Euskalduna Palace and you do not need more than 20 min walking to get the historic city centre. There are bus... More 

caribbean
Level Contributor
180 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed October 10, 2015

this hotel is located in Deusto a neighborhood in Bilbao, is very nice , centrally located, the guy at front desk, Felix Garcia, was super helpfull and nice with us, made suggestions for everything we needed it, and was very attentive, an amazing person to have dealing with customers, he has so much patience even if he is flooded with... More 

Helpful?
Thank rosannar
Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review

Thank you very much Rosannar for taking the time to send this review which has been a pleasure to read. Thanks to the warm words dedicated to our staff, breakfast and location. We look forward to seeing you again if there ever is another trip to Bilbao, because the fidelity of our guests is what keeps us focused. More 

Burlada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 7, 2015 via mobile

Lovely hotel petefectly situated for walking to the centre for all you need to see. Staff really helpful and friendly. Rooms spotless with everything you need. Can't fault anything. Proper coffee machine as well as good selection of teas which was great as you don't often see these facilities.

Helpful?
Thank Sue S
Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review
Google Translation

Muchas gracias Sue por su comentario. Nos alegra saber que ha disfrutado de la ciudad y de los servicios ofrecidos... More 

Hampshire, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 10, 2015

Together with a colleague, I spent three nights here on business. It's a great location just a few steps from the river, around 10 minutes walk from the Guggenheim and a 20 minute walk from the Old City. The hotel itself is what you would expect from a 3 star - it's clean enough and pretty comfortable. What made it... More 

Helpful?
Thank Mark F
Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review

Thank you very much for your comments Mark. We hope to see you soon! More 

Cardiff, United Kingdom
Level Contributor
219 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed August 30, 2015 via mobile

Stayed here for a one night stay while exploring northern Spain the hotel has a great location opposite the main commercial district and Guggenheim museum. Staff were mixed first one tried to hard to be helpful and gave too much information. Others were more quiet and helpful. Great base to explore downtown Bilbao good comfortable rooms and a variety of... More 

Helpful?
Thank mintmoocher
Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review

Thanks for your comments. Hope to see you back in Bilbao. Best regards. More 

Mariestad, Sverige
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 14, 2015 via mobile

Had a very nice stay at this hotel. Staff was always helpful when i had questions and requests. Breakfast had a good selection. The room was cleaned very well every day. Aircondition unit gave perfect climate in the room. Only thing that could be an issue is that you hear the noise from the corridor when people are talking and... More 

Helpful?
Thank tech200
Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review

Dear customer. Thank you for your positive comments and we hope to see you again in your next visit to Bilbao. Best regards. More 

Milan, Italy
Level Contributor
141 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
1 of 5 stars Reviewed May 21, 2015

We were there for two nights with our baby daughter and had a lot of problems. First of all the entrance and the small reception are made in such a way that you have to go up or down some stairs to take it since it is not situated on the ground floor which made it vey difficult with our... More 

Helpful?
2 Thank MonicaM18
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 3, 2015 via mobile

My husband & I travel fairly often and in our stay in NH Deusto, we found a hidden gem in the form of Felix, whom in our opinion is the best receptionist/ hotel staff we have ever come across. He is friendly & ever so helpful... Always thinking ahead as to what we might need & full of tips/advice on... More 

Helpful?
2 Thank saraixine
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