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NH Bilbao Deusto

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Francisco Macia, 9 | Deusto, 48014 Bilbao, Spain (Formerly NH Deusto)
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NH Bilbao Deusto
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287 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Milan, Italy
Level Contributor
123 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 stars Reviewed May 21, 2015

We were there for two nights with our baby daughter and had a lot of problems. First of all the entrance and the small reception are made in such a way that you have to go up or down some stairs to take it since it is not situated on the ground floor which made it vey difficult with our... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 3, 2015

My husband & I travel fairly often and in our stay in NH Deusto, we found a hidden gem in the form of Felix, whom in our opinion is the best receptionist/ hotel staff we have ever come across. He is friendly & ever so helpful... Always thinking ahead as to what we might need & full of tips/advice on... More 

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St. John's, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 16, 2015

This was the first hotel of our trip, and it was great! The location was very convenient to the Guggenheim Museum, which was one of the reasons for visiting Bilbao, and also to the downtown for walking around. Everybody on staff were friendly and helpful, with suggestions of where to eat, and where to visit. Our room was clean and... More 

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New York NY USA
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 8, 2015

I always try to book an NH property whenever I travel and I am never disappointed. First, I was warmly welcomed by Felix at the front desk. After flying from NYC via London I was a bit tired and asked for a room in a quiet location and away from the lifts. Felix assigned me room 505 which was absolutely... More 

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Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review

Dear customer, Thanks a lot for your kind comments. Really appreciated. Do not hesitate to come to visit us on your next stay in Bilbao!! Thanks and best regards. More 

Lisbon, Portugal
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 6, 2015

The location is very near of the city center an the staff is very friendly. Whe breakfast is very nice and complete. The room was confortable but in our case, we were 3 persons, for a congress, and we think it was a litle tight.

Review collected in partnership with NH Hotels

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Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review

Thank you very much for your comments sir, we appreciate it. More 

Torrelodones, Spain
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 4, 2014

The hotel is well-placed close to the Gugenheim and to the ria. The surroundings are nice. However, the hotel has a strong tobacco smell even in the rooms marked as non-smoking. Breakfast is too-expensive for the middle low qualite it offers. Overall, Bilbao has better places to expend the night.

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Chippenham, United Kingdom
Level Contributor
150 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 stars Reviewed November 24, 2014

We have stayed at a number of hotels in this chain and this is the first one I have been disappointed with. The check in was good and the man checking us in was friendly but the room was disappointing. We requested a queen size bed but I am sure this was not and the room is quite small. There... More 

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Ringwood, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 17, 2014

Stayed here overnight before catching the ferry from Bilbao. Hotel is in a quiet side street but near to tram stops and buses so you can explore this great city.. Staff very friendly and helpful. Told us th best way to get to the olds it's an and the Guggenheim. There is secure underground parking which costs about 14 euros... More 

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Jose Miguel U, Director de Recepción at NH Bilbao Deusto, responded to this review

Dear client, Thank you very much for your comments and we hope see you soon in Bilbao. . Kind regards. More 

Dingle Ireland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 2, 2014

Our chess team stayed here for 8 nights in September.the location was perfect 5 min from the Euskalduna center where tournament was held.only 5 min walk to the Guggenheim Museum.... The receptionist Felix was extremely friendly,helpful and efficient -you couldn't find a better person for the job!! Breakfast was simple but good (don't expect bacon sausages and scrambled eggs )... More 

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Singapore, Singapore
Level Contributor
331 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 stars Reviewed September 6, 2014

What impressed me was the service of the staff in this hotel. They are so friendly and helpful they are able to make small talk with almost anyone and also provide pretty detailed information about getting around Bilbao. The moment I checked in and the staff gave me a map and circled out the more key sights to visit in... More 

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