Ok, this hotel is a little old and tired, but my room was clean and comfortable enough. The view across the square to the river was excellent, and despite the busy location the room was unexpectedly quiet. This has got to be one of the best situated hotels in the city, right by the Casco Viejo and 50m from the... More

We moved here from another hotel, and, what a difference. Great location, on the edge of the old city, and across the large square from the upper, new city. We had a small, second floor room that looked out on the large square, and, while this is a business hotel, it was completely acceptable. The breakfast was much more simple... More

We were transferred here after a disastrous booking at another hotel. Esther was the front desk clerk on duty and handled everything quickly and cheerfully. Our group of 7 voted her the best hotel staffer on our 15 day excursion. The hotel is elegant but definitely showing it's age. Needs new paint and and carpet. Some rooms smell of smoke... More

Just got back from a weekend in Bilbao and Hotel Tryp Arenal was great. All of the staff we met were friendly, the rooms were excellent, clean and a good size. Bathrooms were modern, clean, good size (only negative I have is that the shower temperature changed at times maybe due to multiple showers going at once and you got... More

Luxurious it isn't, but the Tryp Arenal is welcoming, clean, comfortable, and above all *convenient* (and after all, what more do you need on a short sight-seeing break?) The staff were friendly and fun to talk to, and their English was better than my Spanish. The location could hardly have been better: two minutes' round the corner and you're in... More

Reception people are outstanding : firendly, helpful and competant. The room was large and well equiped. Location in the old city is great. Noisy mainly on Saturday night because one window was difficult to sut down. Restaurant was diappointing, service was not very friendly, we were stuck at a small table between the wall and a column and were the... More

This hotel is a member of the Sol Melia group of hotels and I have been a member of their loyalty programme for several years. I struggled to give this hotel an "average rating" for several reasons. But its worst failing is the problem of parking. They do not have their own car park and have to use the closest... More

This hotel has an excellent location and kind staff, gives however an impression of uncleanliness and seems kind of old and tired.

We stayed here as part of a Rick Steves tour. There were three of us, so we had one double and a single. The double was much nicer than the single I had. The paint was tired, the window opened onto an open shaft, and the AC didn't work at all. The room reeked of cigarette smoke. Of the five... More