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Silken Indautxu Hotel

Plaza Bombero Etxaniz S/N, 48010 Bilbao, Spain
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Silken Indautxu Hotel
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Silken Indautxu Hotel
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420 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bay Area, California
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was smaller than I expected, with a small single bed, but clean, quiet, modern and comfortable. The WIFI was a pain, always having to re-log in with multiple user names and passwords. The hotel is centrally located and very close to bars, restaurants, shopping and the museum.

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Dublin, Ireland
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Silken is located in the heart of Bilbao. It is a ten minute walk to the San Mames, Guggenheim and Old Town and only five minute walk to the train station. The staff in the hotel were very helpful and friendly. There is a large bar with terrace, cafe, restaurant and breakfast room. The breakfast was very good however... More 

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Poznan, Poland
Contributor
19 reviews 19 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is well located. Breakfast is very good. There is plenty of restaurants in the area who offer excellent pintxos. the staff is nice. However be aware that some rooms have problems with ventilation and mold. Ask room service to change Your room, in such case.

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Porto, Portugal
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Silken Indautxu Hotel is a good choice to stay in Bilbao. I was not impressed with my stay, but here's my review: ROOM: This time booked a double/twin room. The room is large and it has two large beds. Although it was quite cloudy and rainy outside, the room is dark. The hotel has 4 stars, but it should evolve... More 

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HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review

Dear Guest It´s a pleasure for us that you´ve enjoyed your stay at Silken Indautxu and therefore we thank you for the choice. As well described on tripadvisor, you´ve tried our gastronomy proposal at the cafeteria that allows an informal stop to eat something before starting another Bilbao´s city tour, for longer breaks, our Etxaniz Restaurant with a menu up... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Was there for 3 nights. Hotel is old, dirty and staff not friendly. No recommendation! No gym. Rooms are dark and used. Restaurant: bad room service (took me 15 min to order some food), food quality average Better go to a local restaurant nearby Two points for location - quiet in the center and short ways to all sights.

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HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review

Dear Guest, We´re sorry your accommodation at our house , has not satisfied your requirements of a four star hotel and not either our staff or housekeeping service. Properly , it does not happen that none of our service dislike us much us has done on your stay that´s why we hope comes a next gratifying visit time . Kind... More 

New Delhi
Top Contributor
181 reviews 181 reviews
71 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed February 1, 2015

The hotel is located in the center of the town with nice eating joints in walking distance. Very close to the museum . The breakfast was well laid out. The rooms are descent size not like the European large city hotel room size but rather larger and more comfortable . The place is clean and service is good.

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HotelSilkenIndautxu, Director de Relaciones con Clientes at Silken Indautxu Hotel, responded to this review

Dear Guest Thank you for your comments left about your stay at Silken Indautxu. A good breakfast to face the day in a good mood is usually on the first places of our ranking´s services . Hopefully, you can taste it again in another chance to be back at the city of Bilbao , where Silken Indautxu would be pleased... More 

Porvoo, Finland
Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 1, 2015

Hotel is in good situation, not far from Guggenhaim museum app. 1 km. Hotel room was renovated clean and quiet. Hotel breakfast was ok as well. Close to hotel there are many small bars to have a local Pintox and class of wine. Price of two nights was 167,- eur.

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Dhahran, Saudi Arabia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 22, 2014

I stayed one night in this hotel. It is a beautiful building and in a very good location. Room was quite spacious (suite) with reasonable amenities. On the down side, there was no Coffee Maker in the room and the Wi Fi was weak. It was fairly expensive.

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HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review

Dear Guest It´s a pleasure for us to share your opinion about your stay with us and that this one has been as comfortable as expected. We´re improving some services at the time being , and please note that we do recommend our wifi premium service (7 € /24 hrs) if the free basic one it´s not enough. To know... More 

Dublin, Ireland
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 10, 2014

We stayed here with a large group (50) in October. It was a great base from which to explore Bilbao on foot. The rooms were good sized and quiet at night. The hotel was close to a good variety of eating places. Staff were friendly and the breakfast was excellent with a great choice of cooked food. My only criticism... More 

Was this review helpful? Yes 1
HotelSilkenIndautxu, Director de Relaciones con Clientes at Silken Indautxu Hotel, responded to this review

Dear Guest Thank you for your kind words describing your particular stay at Silken Indautxu, we really appreciate them and keep good note of all of them , in order to improve and maintain the quality service we work for everyday. We´d like to say as well, about our wifi free service , that allows users just navigate using the... More 

Melbourne, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 19, 2014

In its time this hotel probably deserved the four star rating. Sadly the hotel has aged badly and suffers from neglect. As an example, the first floor tile on entering our bathroom was broken exposing a sharp ragged edge. If someone were to kick this with a bare foot, it could result in a serious cut. Housekeeping staff would have... More 

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HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review

Dear Guest , Thanks for using Tripadvisor to leave your impressions about your stay among us. We would like to mark that for our Business ,every Guest is special , regardless of what if they come for business or for tourism, we´re really sorry if your impression has not been as expected ; Our commitment is with all of you... More 

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