Room very dark. Did not feel like being in a cleaned room. Carpets stained all over (including coridors) Staff not friendly at all. At check in they handled me a form and a pen and did not even ask me to sign it and kept talking in between them. I was refused a bathrobe. They dont tell you that it... more

We stayed five nights at the Ercilla and found it quite pleasant. The ambiance is modern, quiet and clean. It is walking distance from the old town, Guggenhiem museum and very close to the main shopping streets. The staff were helpful. Our only gripe was with housekeeping coming into our room when we were asleep at 7:30am. Thereafter we followed... more

We are just back from our stay in the Ercilla. We loved the hotel and would definately return. The room was huge and up on the 12th floor so very quiet. Breakfast was included in our room rate and was lovely. Bilbao itself is a commercial city and as we stayed at the weekend it was quiet. The old quarter... more

The first time we were in this hotel, in 2005, renovation was ingoing, and there were some problems to reach the first floor. Second time, in 2007, everything was fine, and I would say this hotel is worth the money. Rooms were very clean, the breakfast is kind of fancy in the old/classic style restaurant. The bar is also very... more

Spent two nights at the Ercilla on business. The hotel is located in the central part of the city, which is very compact and easy to get around. The décor is somewhat dated, the principal feature of the ground floor being a vast and characterless lounge, dotted with faux leather sofas, with a bar in the corner. The room was... more

This is a quinticential European hotel: Small beds, small rooms, dated decor. My understanding is that this is the hotel Spain's matadors stay at when in Bilbao. One would think they could find a little more upscale place. Overall, there were no problems and I appreciated the hotel's proximity to Bilbao's attractions. more

We stayed in Hotel Ercilla for 5 nights. The stay was pleasant. The suite was clean and sheets were changed every day. Unfortunately the curtains did not close properly, because some curtain rings were missing. The bathroom was large and well stocked. The location of the hotel is terrific and the Guggenheim is about a 10 minutes walk away. The... more

I have just returned from a long weekend in Bilbao staying the The Ercilla with two girlfriends. The Hotel is modern with a business feel during the week and obviously does a bumper trade in wedding parties on a Saturday night but the room was modern, spotless, comfortable and extremely quiet at night although we were on the 9th floor.... more

A week-end rate gave us an unbelievable rate. Room was average size and OK bathroom for a mid-priced hotel. It's location allows you to walk anywhere a tourist need to go. The hotel is clean and in a very comfortable area. Top level shops are in the area. more