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Hotel Holiday Inn Bilbao

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Avenida Zumalacarregui, 40, 48006 Bilbao, Spain (Formerly Hotel Avenida)
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Hotel Holiday Inn Bilbao
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Hotel Holiday Inn Bilbao
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372 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A window that opens, with a view of soft light on the city below. A comfortable, big bed. Modern decor. Everything well-designed. Helpful people at the front desk. Reasonable prices. Why wouldn't you like this? Tip if you stay: you can walk to the old city, but it's a very steep walk. The sensible way back--which we learned *after* we'd... More 

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Frankfurt, Germany
Level Contributor
241 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was skeptical about staying at a Holiday Inn in such a fun and funky city, but I was proved wrong. The rooms were spacious, clean and comfortable. The outdoor pool was nice for a lap swim, though I do find it ridiculous that one has to pay to rent a towel to use there. A hotel of this quality... More 

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Nerja, Spain
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago NEW

Recently stayed in this great hotal with our two little ones (2 and a half and 1). The room was more than spacious. Very modern and clean. The hotel is well located and easy to find. The staff are very profesional and friendly. The breakfast is great. Lots of variety and the cooked breakfast is spot on. The lady makes... More 

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Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear guest, Many thanks for your opinion about the stay with your family at the hotel. It makes us very happy and helps us to keep working, to know that you have enjoyed our hospitality, the different Hotel services as the show cooking at breakfast time with the collaboration of our staff . It will be a pleasure to see... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel is ok, renewed. Rooms are correct and silent. You have an outdoor pool which is very useful if you have time to spend on it. It has a parking which is also useful if you are travelling with a car. 17€ for 1 day. A little bit expensive. The hotel is not in the city center but you... More 

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Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Guest, Thank you to have spent your time to write your opinion about our Hotel. After a long work the hotel is completely renovated with new services that they make the hotel looks like an Urban Resort just one metro station to Old town and two metro stations to City center. Thank you for choosing our hotel for your... More 

Moscow, Russia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The hotel is modern and looks nice, and as the Melia Bilbao was fully booked, we opted to stay a night in Holiday Inn Bilbao. The receptionist spent several minutes in search of our bookings, and I showed the printout of the reservation. She went to consult with the manager, sitting in the back office, and on return told us... More 

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Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Customer: Thank you for sharing your opinion on tripadvisor and also on the survey IHG. I regret the experienced situation in your arrival but the truth is that because of a technical mistake that we have not been able to solve yet, your reservation of two rooms was for the night of July 15th and not for the night... More 

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Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 27, 2015

staff (what there was of them) were very polite and nice. Breakfast was not good at all,wished we had gone to local bar. The room nice but on opening the window which was floor to ceiling sliding doors it was a shear drop with no railings to stop you. Tea and coffee facilities (powdered milk ) Not nice. My partners... More 

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Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Guest, Thank you for taking your time to write your impressions about our hotel. It would have been great if during your stay we would have reported problems so that the window should not be opened dangerously, only in a position from the bottom up as well as we could have checked the bed of your partners . I´m... More 

Cambridge, United Kingdom
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed June 19, 2015

On my third day I left the room at 10 a.m. I returned at 3p.m. (it was a Sunday) my room was not ready for the next 3 hours despite various promises that remained unfulfilled. It was then prepared badly.I was unable to rest that afternoon and was late for an appointment and tired and harassed by these problems. I... More 

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Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Guest, Again I thank you for taking the time to share your experience in our hotel on Tripadvisor. As I expressed in person and on my mail, we have taken note of all recommendations and service improvements that you pointed us to ensure that our customers have a comfortable stay that exceeds their expectations. Greetings S. Palazuelos, Manager More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 3, 2015

Stayed in this stylish and well equipped hotel with husband and 2 children. The location is great with excellent walking and Metro links. But most praise must go to the staff, especially in the restaurant, who were excellent. The kids (12 & 8) loved their visit especially the food and pool table. Thank you

Was this review helpful? Yes
Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear guest, Thank you very much for sharing your opinion about the stay with your family at the hotel. It makes us very happy and helps us to keep working, to know that you have enjoyed our service, the different Hotel falicities as the pool table and the city . It will be a pleasure to see you back soon... More 

UK
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 29, 2015

Check in was good and efficient and the reception area and bar busy and cheerful. Seemed like they were still building when we were shown to our room. No towels, when we did get some, they hung to the floor the rail was so low. No light above the bathroom mirror, no shelf to put anything, no place to put... More 

Was this review helpful? Yes
Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Guest, Thanks for the time used to give your opinion about your stay at the hotel. We are very sorry for the inconvenience caused by not having yet completed all the facilities inside the room. We are working every day to improve the comfort For us it is important to know you value good service at arrival time ,... More 

Florida
Level Contributor
204 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed May 20, 2015

We stayed here for 4 days and were generally happy with the facility. Staff very helpful and friendly. Easy walk to the metro. On one morning we were forced to take a cold shower! Notified staff and they fixed the problem.

Was this review helpful? Yes 1
Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Guest, First of all, thank you for taking your time to write your impressions about our hotel. Sorry for the inconvenience with the water temperature and I'm glad that we could fix it with agility. We are very pleased and grateful that you found our staff very helpful and friendly as this kind of comments helps us to improve... More 

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