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Hotel Holiday Inn Bilbao

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Avenida Zumalacarregui, 40, 48006 Bilbao, Spain (Formerly Hotel Avenida)
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Hotel Holiday Inn Bilbao
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Hotel Holiday Inn Bilbao
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351 reviews from our community

Traveler rating
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    143
    75
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Florida
Top Contributor
194 reviews 194 reviews
64 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for 4 days and were generally happy with the facility. Staff very helpful and friendly. Easy walk to the metro. On one morning we were forced to take a cold shower! Notified staff and they fixed the problem.

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Moorefield
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed here after staying in the express close to the airport it is more expensive but closer to the city centre and rooms are more comfortable. They were clean and provided normal amenities(soap, shampoo etc). There is an area for billiards. The staff were helpful for the most part Overall the restaurant didn't seem that bad however the minibar... More 

Was this review helpful? Yes
Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Customer: Thanks for sharing your opinion on your stay in our hotel on TripAdvisor. We are pleased to know you enjoyed the facilities. Our customers feel comfortable is our greatest reward. We hope to have confidence in their future visits to the city. Greetings, S. Palazuelos, Manager More 

Wolverhampton, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A recent member to the Holiday Inn group. The hotel is clean comfortable and spacious, with modernised rooms. As I tend to stay in "International" hotels such as Holiday Inns, I am used to getting at least one TV channel in English! NOT HERE! Also you get powdered milk in your rooms! Even the two closest Holiday Inn Expresses give... More 

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Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Keith, Thank you very much for taking your time to write your opinion about your stay at our hotel. I regret you had not asked for our staff about the TV services so that we have five international channels including BBC and RT in English. The TVs are new and we are working to get better the information in... More 

Budapest, Hungary
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I wouldn't expect that in a HI I experience the following: no basket in the trash, no mineral water and tea refill, no sweeping of the floor cleaning of desk, removed soap bar, never replaced. The breakfast was nice, anyway I'm disappointed. These would have been the minimum services.

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Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Gioginina First of all, thank you for taking your time to write your impressions about our hotel. This always helps us to improve. We are very sorry that It did not meet all your expectations. It is our commitment to improve and we appreciate it very much and take it into account for actions to be taken in the... More 

Travelers are raving about these Bilbao hotels

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is so much more than what other people have reviewed. We visited for six days over the Easter break. From the moment we arrived, until we left the hotel staff could not do enough for us. Our flight landed at 10.20am so we arrived at the hotel not long after 11am and we were allowed into our room... More 

Was this review helpful? Yes 1
Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Daniellafun, We want to thank you for sharing your opinion in Tripadvisors highlighting the care provided by the Hotel staff and the quality of services of our Hotel. It makes us feel very happy to know you enjoyed a nice Easter in Bilbao and look forward to your next visit in the future. Greetings, S. Palazuelos Manager More 

1 review
1 of 5 stars Reviewed March 21, 2015

This hotel advertises services it does not offer. Mini bar, bath tub etc. Service is horrible, workers have no trainning at all in hospitality so expect to get very angry. THEY SEEM TO BE RECRUITED FROM THE LOCAL OPEN AIR MARKET. For example, the recepcionist JOSE IGNASIO refused to speak to me in my native language ( english). He insisted... More 

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HIBILBAO, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear guest, Thanks you for making your reservation in Holiday Inn Bilbao. We apologize for all the inconveniences at the beginning of your stay. After the conversation with our Accomodation Manager, we hope you have enjoyed the rest of your stay. Sincerely, Silvia Palazuelos, Manager More 

Sammamish, Washington
Top Contributor
254 reviews 254 reviews
67 hotel reviews
171 helpful votes 171 helpful votes
3 of 5 stars Reviewed March 19, 2015

This hotel is located about a subway stop from old town, or a 15-20 minute walk up/down a steep hill. Lobby is big and looks great, but room is fairly ordinary. Parking is not free, and fairly expensive. There isn't much around the hotel, so your best options for food is to go to the old town. Internet is limited... More 

Was this review helpful? Yes 1
Silvia P, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear palladia, Thank you very much for your time and send us your comments about your stay in our hotel . We will try to keep improving to get to meet all expectations of our customers like you. Look forward to your confidence when you return to Bilbao. Best regards, S.Palazuelos Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 31, 2015

Attentive staff, I liked reform lobby since my last visit to the hotel, always help me with what I need. Pay access to the gym to relax after the hard days of work and the Metropolitan Club is perfect.

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Uithoorn, The Netherlands
Top Contributor
84 reviews 84 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 11, 2015 via mobile

Great hotel, just 5min walk from metro and transport to all Bilbao attractions. Great bar and breakfast and friendly staff to support you during your stay. Ask for the gym faciliteit, in the same building. Great value for money.

Was this review helpful? Yes 1
Bembridge, United Kingdom
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed December 22, 2014

At the same time as a colleague, I stayed for a night last week, and from the start I would have marked the Hotel as 'Excellent'. It was clean, spacious, fulfilled all my needs, and yes the Internet was a little slow, but useable. However, the next morning I sampled breakfast, and it was atrocious and the worst I've had... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Hotel Holiday Inn Bilbao, responded to this review

Dear Maxcaddy, Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.... More 

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