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Hotel Holiday Inn Bilbao

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Avenida Zumalacarregui, 40, 48006 Bilbao, Spain (Formerly Hotel Avenida)
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Hotel Holiday Inn Bilbao
Hotel Holiday Inn Bilbao
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441 Reviews from our TripAdvisor Community

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Sydney
Level Contributor
92 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a very pleasant stay here. The Executive Room was spacious and well equipped. The bed and shower were excellent and the wifi worked well. Breakfast had lots of good choices and the food was of a high quality. The hotel is located on a hill and is about a 15 minute walk to the city. Much easier to... More 

Helpful?
Thank tholland55
Netherlands
Level Contributor
154 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
3 of 5 stars Reviewed 2 weeks ago

At first sight it looks nice. I had an exec room, which is very modern and looks nice Took forever to find the light switch of the shower and toilet. They were hidden behind the towels. But thats a detail. The rooms are very thin, so you hear your neighbor coughing. I was on the 8th floor but heard every... More 

Helpful?
Thank flyingdutchmannl
Bergamo, Italy
Level Contributor
115 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
2 of 5 stars Reviewed November 15, 2015

Location - easy to reach along a busy road. Parking beneath. 15 min walk down to centre. Coming back is steep but taxi ride is only 6 - 7 euro. The hotel seems quite new, nice lobby and restaurant area. staff was kind. I had dinner twice, prices reasonable, food not bad and service great and fast. Really can't complain... More 

Helpful?
1 Thank bridgerobe
PalazuelosS, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear guest, Thank you for sharing your opinion in Tripadvisor about your stay in our hotel. It makes us very happy to know that you enjoyed our service and the different restaurant proposals. We regret the mistakes in terms of cleanliness in your room so that it is one of the main objectives of our work. All guest reviews are... More 

Travelers are raving about these Bilbao hotels

Aberdeen, United Kingdom
Level Contributor
85 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed November 10, 2015

I stayed here for a night and was happy enough overall. The Executive Room I stayed in was large and the bed was comfy. There didn't seem to be any amenities in the room given that I am a Platinum member of Priority Club. The bar was a nice enough place to spend an hour or so but seems to... More 

Helpful?
Thank traveller198526
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 8, 2015 via mobile

The hotel is totally like advertised, perfectly fits expectations and HInn standards, I still like this chain. BUT: holiday inn corporation should invest in hospitality there, in Bilbao, treatment is below normal. Example: 1.no English while check-in (how is it possible? It's an international chain! I can expect this in airbnb prop or local guesthouse, but not in hotel) 2.bar... More 

Helpful?
1 Thank Eugenia P
PalazuelosS, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Guest, Thank you for sharing your opinion about your stay in our hotel last March. It is very frustrating for us to read comments like yours and I regret greatly the perception that you have taken for each of the points highlighted. Perhaps all this is due to misunderstandings with language as we work daily in the training of... More 

Berlin, Germany
Level Contributor
90 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed October 29, 2015 via mobile

Rooms in the venue are simple and provide basic comfort closer to an ibis than the usual holiday Inn comfort. Bed is relatively hard and pillows at the limit of comfort. Internet was provided for free and worked well. However the worst is the sound proofing, quasi inexistant and I could hear my neighbour next room coughing or the TV.... More 

Helpful?
1 Thank FFM9
PalazuelosS, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Guest, Thank you for sharing your opinion about our Hotel. I regret that you have not found your room comfortable enough or facilities or soundproofing. We will continue working every day to improve our service for our customers to feel comfortable and enjoy their stay. Sincerely, S.Palazuelos, Manager More 

Bordeaux, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 28, 2015 via mobile

They have No bottle opener after midnight !!! So Impossible to open à bottle or order one. For à four stars hotel, that is a shame! Me and my Friend were there for holidays, So we was hoping to have a bit of fun. With holiday Inn, that's not possible

Helpful?
1 Thank Chrichri1234
PalazuelosS, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear Guest, Thanks for your time to inform about our failing to not take a corkscrew at reception for you to open a bottle of wine when the service of the bar of the Hotel is closed. I´m sorry you could not enjoy the drink as we had no solution for you. Thanks for your understanding and from it happened... More 

Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 1, 2015

Arrived at a sunday, left after 3 days. My travel agency had ordered a room at Holyday Inn close to Bilbao Center, I wanted something close to the Airport. The Hotel is close to the Old Town not to the airport, and Bilbao is a wonderful town with a lot of history, my travel agency is forgiven, I loved the... More 

Helpful?
Thank Lion1947
IHGCare, Guest Relations Manager at Hotel Holiday Inn Bilbao, responded to this review

Dear Lion1947, Thank you for taking the time to write a review about your stay with us. We are glad to know that you found our rooms to be nice and our staff to be excellent. However, we would like to apologize for not living up to your expectations regarding our internet connection and room amenities. We give the utmost... More 

New York City, New York
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 29, 2015

This hotel is located on a hill, a short walk away from the historic quarter of the city. The metro station is nearby. The historic quarter is only one stop away from the hotel if you do not want to walk and city center is 3 stops away. The room is nice and clean with no minibar. However free WiFi... More 

Helpful?
Thank wchex
Limassol, Cyprus
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 21, 2015

Completely exhausted and in a bad mood from driving 12 hours straight, I was surprised how quickly and efficiently the check-in had been done and how quick it was till I found my bed... The receptionist was very kind and quick. The room was elegant, with all the facilities someone could need however there was no minibar. (there was a... More 

Helpful?
Thank QuentinZK
PalazuelosS, Gerente at Hotel Holiday Inn Bilbao, responded to this review

Dear guest, Thank you for sharing your opinion about your stay at our hotel. It's nice to know that you have liked our rooms, facilities and services of Open Lobby Restaurant&Bar. I regret that you had listened some comments from employees, certainly it does not correspond to the service that we want to offer our customers. We work to improve... More 

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