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Carlton Hotel

5.0 of 5 Plaza de Federico Moyua 2, 48009 Bilbao, Spain
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Carlton Hotel
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Carlton Hotel
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437 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baku
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a few days before Christmas and really enjoyed our time. We have chosen this hotel due to central location and all shops, museum just in walking distance. The room on 4th floor was very nice and specious with great view.

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It couldn't be more central, if you look at a map of the city, literally part of Moyua. It is walking distance to the museums and the Old Town. One of the oldest hotels in the city and if you want a chic boutique style hotel then this is not for you. Its overly grand in some places but the... More 

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London, United Kingdom
2 reviews
4 of 5 stars Reviewed November 27, 2014

Nice location to visit bilbao, nice recommendations for the visits,... Try not to get rooms on smoking floors, not nice smell but after being changed we get a nice room with the views to moyua square. So nice staff, friendly cleaners and nice prices for 5 star hotel comparing with Madrid or Barcelona.

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Madrid, Spain
Contributor
15 reviews 15 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 14, 2014

We stayed here for one night and it was just what we needed: highly central location with a nice room. The hotel's façade is certainly more elegant than its interior (probably due for some updating) but there is still an old world charm that makes itself present. The rooms were incredibly spacious, as were the bathrooms. We had a nice... More 

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SilviaVO, Director of Sales at Carlton Hotel, responded to this review

Dear guest, Thank you for sharing your experience. We are glad to know you had a pleasant stay at Carlton Hotel and we will take into account your thought about the service, so that we can improve it. We look forward to welcoming you again soon. Best regards, More 

Bury St. Edmunds, United Kingdom
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 2, 2014

I have stayed here (off and on) for +/- 25 years, but not for the last couple of years. I walk in 5**** service. Go to our room...no longer old fashioned or "English Country House" - VERY boutique modern & open plan bedroom/bathroom - superb. But slightly odd if you order room service and your husband is in the bath!

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SilviaVO, Director of Sales at Carlton Hotel, responded to this review

Dear Mrs. Tatnum, Thank your for your opinion. We are pleased to know you had a more modern room on your last stay at Carlton Hotel and that you liked. We hope to welcome you again soon. Best regards, More 

Saint Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 26, 2014

First, for the one nice thing that happened to us at Hotel Carlton in Bilbao in late September, 2014. The doorman/porter Señor Jose Antonio Abadín was a godsend. He made a very irritating situation at the hotel a little less irritating, and his friendly smile and warmth for the rest of our stay there was the only bright spot of... More 

Was this review helpful? Yes 1
SilviaVO, Director of Sales at Carlton Hotel, responded to this review

Dear Sir or Madam, First of all we would like to apologize for all the inconveniences caused. We will check what happened to avoid a new misunderstanding. We hope to welcome you again in a future, so that you can have another memory from our hotel. Once again, sorry for the inconveniences caused. Yours faithfully, More 

Top Contributor
51 reviews 51 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 21, 2014

Someone has written that this is not a 5 star hotel and it certainly isn't by the modern standards set by places like Dubai etc. That said if judged on customer service and care alone then it certainly 5 stars. We stayed for 4 nights because my wife and I were running the night marathon and the web site recommended... More 

Was this review helpful? Yes 1
SilviaVO, Director of Sales at Carlton Hotel, responded to this review

Dear Sir or Madam, Thank you for your comments. We are glad to know you had a pleasant stay at Carlton Hotel during your stay in Bilbao. We look forward to welcoming you again soon. Best regards, More 

New York City, New York
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 17, 2014

This is a lovely grand old hotel that has been brought into the 21st century. The lobby is quite grand. The rooms are good sized and the bathrooms have been redone with ALL the amenities including 2 sinks. But alas-the plumbing is noisy (VERY) and the walls are thin (we heard a baby crying as well as some arguing adults).... More 

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SilviaVO, Director of Sales at Carlton Hotel, responded to this review

Dear Robin, Thank you for your answer. We will take into account your comments for our improvement process. We look forward to welcoming you again soon. Best regards, More 

Cambridge, Massachusetts
Top Contributor
96 reviews 96 reviews
36 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 8, 2014

Central in the heart of Bilbao. Combines old charm with modern details. The price is superb for the luxury you are getting. 5 min from the Guggenheim. 10 min from the old town. In the shopping district. Right on the metro line. Room is specious and well equipped. Do it. Loved Bilbao and hotel Carlton was part of the reason.

Was this review helpful? Yes 2
SilviaVO, Director of Sales at Carlton Hotel, responded to this review

Dear Angelina, Thank you for sharing your experience at Carlton Hotel. We are pleased to know you had a great time during your stay in Bilbao. We look forward to seeing you again soon. Best regards, More 

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Additional Information about Carlton Hotel

Address: Plaza de Federico Moyua 2, 48009 Bilbao, Spain
Location: Spain > Basque Country > Vizcaya Province > Bilbao
Price Range (Based on Average Rates): $
Hotel Class:5 star — Carlton Hotel 5*
Number of rooms: 48
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Also Known As:
Carlton Hotel Bilbao
Hotel Style:
#2 Family Hotel in Bilbao
#3 Business Hotel in Bilbao
#6 Luxury Hotel in Bilbao
#8 Romantic Hotel in Bilbao

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