I stay in the Carlton several times a year and agree with previous reviews that the bedrooms and service are not up to four stars (five?) but the location is very good. However I stayed there recently with my husband on a mini holiday before a business meeting and was happy to get such a good location for 80 euros... more

The location of the hotel is absolutely great and saves you any conveyance for most of the sightseeing and shopping in Bilbao The hotel itself in my view does not deserve five-star rating, at least not any more. Staff attitude is so-so, nothing to brag about. Room was really big, bathroom however rather small, generally in good condition but somehow... more

This is one of those typical 5-star hotels which probably hasn’t been refurbished since the 1960s. It’s a pity as it probably has the best location in Bilbao. The lobby area is very nice with marble and chandeliers, but the carpets are worn, the reception desk is tiny, and staff is glacial at best. My room was very large, but... more

This is one of the most luxurious hotels I've stayed in. The room was very spacious and luxurious. Choices at breakfast were tremendous. The hotel is located in the city centre at a nice square. We only payed 90€ for a night. more

Recently visited Bilbao for a couple of nights. Stayed at the Hotel Carlton and enjoyed it mightily. Nice location. Easy walk to the sights. Loved the pedestrian walkway along the river and the cool pedestrian bridge. Did Tapas in the Old Town section. Other than the to and from airport thing we never took a taxi. Very walkable city. Second... more

In searching for a hotel in Bilbao, the Carlton seemed very good, their website showed a 2 night midweek stay (excluding breakfast) at €170, which for a 5 Star property is excellent value. In trying to book it online, we had difficulty with the hotel website and had to call the hotel directly. On arrival on 9th September 2008,for a... more

This is a lovely hotel and right in the heart of everything. It was beautifully decorated and the room had air conditioning, which is hard to come by in Europe for some reason. The king bed was two queens pushed together with a king headboard. I don't believe you will find any different in Spain? We got a great rate... more

Stayed here for 3 nights in May. Location is great, within walking distance of Guggenheim and shops etc. Hotel looks fantastic from the outside and the reception area and lounge is lovely. Rooms are large, I wouldn't say modern but nicely decorated. Eating in this hotel is SO expensive, we tried it one night and would not recommend it. There... more

We spent 3 nights in this hotel in connection with a friends wedding in the region. The location is perfect, and the building looks rather nice from the outside. However, the moment we entered the lobby it became evident that this would not be a 5-star experience. Check-in took forever, and the lobby looked a bit dated. The room was... more