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Sercotel Hotel Gran Bilbao

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Avenida Indalecio Prieto, 1, 48004 Bilbao, Spain
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453 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reading, United Kingdom
Level Contributor
161 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 1 week ago

Approx 50 rugby players descended on Bilbao and this was the unfortunate hotel that was selected to host us for 4 nights. It is located at the edge of the city and though there is a bus stop right outside it the walk into town is not too bad as it is all down hill and takes about 20 minutes.... More 

Was this review helpful? Yes 1
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We came for 1 night. No parking around the hotel and we had to pay for the hotel parking. Staff wete helpful and friendly. Room was clean and large. Shower was nice but slipy. No bath even bathroom is huge.

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San Jose, Costa Rica
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

I stayed for a long time at this Hotel, first of all, the rooms were extremely nice, the food from all the restaurants and the room service was a great experience on every meal! Excellent location, you can just walk to the "casco viejo" or just take a bus in front of the Hotel. Excellent customer Service.

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Richmond, Virginia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 20, 2015

With only a 15 minute walk to the old town this hotel was a great find. The hill could be a challenge but it is also a great 'work-out'. The hotel has a paid parking garage in the basement. The hotel is in a good location when traveling by car since it is easy to get off and on the... More 

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St Austell, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 17, 2015

Excellent hotel. Friendly and helpful Staff. Comfortable bedroom and bed. food and bar service first class. Spoilt by distance from city centre and exaggerated minimalism such as only 1chair in bedroom and no shelving in bathroom

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Brisbane, Australia
Level Contributor
559 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 395 helpful votes
5 of 5 stars Reviewed May 16, 2015

On the day of our arrival into Bilbao we had travelled from San Sebastian by bus, getting to Gran Bilbao Hotel was easy using the metro which is close by to the bus station. From metro ‘San Mames’ we travelled four stations over to metro ‘Basarrate’ and then walked down to the hotel, just under 15 minutes. We arrived at... More 

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tallahassee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 14, 2015

Very nice hotel with fantastic breakfast and the coolest shower ever. We had read reviews about the hill and the difficult walk coming from the old town. It is not a difficult walk and the bus drops you right outside. It was a short walk to the old city area - Casco Viejo - probably about 10 minutes. It is... More 

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London, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 10, 2015

This hotel is right in the centre so is ideal if you are in bilbao for shopping or relaxing around the old town (approx 5 minutes walk). On arriving the reception qas really friendly and more than happy to tell us about the city. The whole hotel is very professional, polished and the rooms feel new, clean and very comfy.... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 3, 2015

This hotel is located within a short walk of all of the main Bilbao attractions and has a bus stop located right outside the main entrance. It is at the top of a hill but if this is a problem then you can just catch a bus or a taxi. The hotel itself is finished to a very high standard... More 

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Alvar Z, Guest Experience Manager at Sercotel Hotel Gran Bilbao, responded to this review

Dear guest: Thank you so much for the time you have spent writing your stay with us. We are so glad to hear you have enjoy with our installations, staff and food, your opinion is the most important for us. We hope you could visit us once again. Best regards. Alvar Zaballa Guest Experience Manager More 

Lausanne, Switzerland
Level Contributor
240 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 stars Reviewed May 3, 2015

We arrived pretty late and the guy at the front was just perfectly nice. He gave us a free upgrade and a room with a view. We only stayed one night, but the hotel was such a great deal (98 euro?) and the room was big, comfortable, and the shower -OH MY GOD, super cool shower. Great breakfast buffet! Wifi... More 

Was this review helpful? Yes
Alvar Z, Guest Experience Manager at Sercotel Hotel Gran Bilbao, responded to this review

Dear Guest Thanks for your time writing your experience, we´re so glad that you enjoy the upgrade and our food. About wi-fi we have improved our signal now. We hope to see you again, have a nice day. Alvar Zaballa Guest Experience Manager More 

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