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Sercotel Gran Bilbao

4.0 of 5 Avenida Indalecio Prieto, 1, 48004 Bilbao, Spain
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Certificate of Excellence 2014
Sercotel Gran Bilbao
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Sercotel Gran Bilbao
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385 reviews from our community

Traveler rating
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    51
    17
    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 10, 2014

Stayed for 3 nights in the summer. Managed to get the hotel for a decent rate and seemed quite close to the city centre. The first room they gave us had 2 twin beds instead of a king sized, however the room was spacious and clean. We told reception and when we came back from dinner they had swapped our... More 

Was this review helpful? Yes 1
Jorge A, Gerente at Sercotel Gran Bilbao, responded to this review

Dear customer, We greatly appreciate your positive comments about our facilities , location and friendly staff . We hope to see you in the future and take this occasion to wish you a merry Christmas. Kind Regards Jorge Álvarez Director Hotel Gran Bilbao More 

Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 22, 2014

This was a lovely hotel but was situated at the top of a very steep hill. All well and good if you're young and fit but if you have a baby or toddler in tow its quite a mission to return to the hotel after being out. The only other negative point is that there were no tea or coffee... More 

Was this review helpful? Yes 1
Jorge A, Gerente at Sercotel Gran Bilbao, responded to this review

Dear customer: Thank you very much for your comment, we are glad that you have found lovely hotel, but with your baby the situation has not been the best. In the coming months will be installed kettles on various floors of the hotel. Kind Regards Jorge Álvarez Director Hotel Gran Bilbao More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2014

I likes this hotel for several reasons. First off the location was great. You can walk to the Old City in 15 mins; you're in the heart of the shopping district; and the Guggenhiem is about 15 mins walking. It's a very walkable city and this location lets you take advantage. Next, if you have an eye for staying in... More 

Was this review helpful? Yes 1
Jorge A, Gerente at Sercotel Gran Bilbao, responded to this review

Dear Customer: Thank you very much for taking the time to write such a positive review of the hotel. We hope to see you in the future. Kind Regards Jorge Álvarez Director Hotel Gran Bilbao More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed November 2, 2014

Enjoyed the hotel with its large neutral rooms and great showers and beds. Modern hotel near the old town but a steep climb back - Taxis and buses advised! Staff really helpful [thanks especially to Lorena and Sandra]

Was this review helpful? Yes
Jorge A, Gerente at Sercotel Gran Bilbao, responded to this review

Dear customer, We greatly appreciate your positive comments about our facilities , location and friendly reception staff . I personally informs them, Lorena Sandra and her good professionalism. Hope to see you in the near future . Kind Regards Jorge Álvarez Manager Hotel Gran Bilbao More 

Liverpool, United Kingdom
Top Contributor
101 reviews 101 reviews
8 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed November 1, 2014

It's not luxurious enough to be the promised four stars. Rooms are spacious but basic and functional. Breakfasts have abundant food but it's plain stuff. The hotel is at least thirty minutes walk from the city centre and uphill. The hotel is mainly a one night stopover for seemingly legions of coach tour buses. Avoid rooms at the rear.

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Jorge A, Gerente at Sercotel Gran Bilbao, responded to this review

Dear Customer , We are sorry that your stay at our hotel was not as you expected. All customers are important to us . customers who come for leisure , business, family , friends and a group of bus, that does not mean that the hotel is for bus groups . inform you that we are not a hotel for... More 

Senior Contributor
33 reviews 33 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 6, 2014

This is a new hotel and should be a perfect stop over for both the business person and a holiday traveller. The reception staff were very helpful and welcomed us to the hotel. We were asked if we wanted to book a table in the restaurant and we agreed as we were after a long day travelling and had an... More 

Was this review helpful? Yes 1
Greve, Denmark
Top Contributor
139 reviews 139 reviews
33 hotel reviews
1,741 helpful votes 1,741 helpful votes
4 of 5 stars Reviewed September 29, 2014

We were on a group tour following the Camino and therefor the Travel Agency had booked the hotel for our group. We have before hand asked by mail to have a non smoking room and got a quick answer. Our room, 426, was spacious with a huge modern bathroom, the beds were comfortable. The lobby and common area was really... More 

Was this review helpful? Yes 17
Birmingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 20, 2014

A wonderful base for exploring Bilbao and its surrounding region. The hotel is an easy 10-15 walk from the old town, uphill partly but 2 buses stop nearby. Our room overlooked the valley and mountains and was a very good size, wonderful beds, spotlessly clean and well -appointed. The bath room was huge , modern and stylish. All the staff... More 

Was this review helpful? Yes 1
Feltham, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2014 via mobile

Very good modern hotel - great front desk staff eg David who advised on transport and printed off our rescheduled Guggenheim ticket as our flight had been cancelled the previous day. Were upgraded to a superior room with no quibbling as the aircon was faulty in our original room. Nice view of the river, not far from the old town... More 

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Alicante, Spain
Top Contributor
72 reviews 72 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 18, 2014

Our room had enough space in it for it to be a ballroom ! It was HUGE ! Very modern and well equipped with everything a traveller could wish for. Beds were comfortable and the bathroom also spacious. Breakfast and dinner were disappointingly bland and poor quality compared to the relative 'opulence' of the hotel. We stayed with a group... More 

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Additional Information about Sercotel Gran Bilbao

Address: Avenida Indalecio Prieto, 1, 48004 Bilbao, Spain
Location: Spain > Basque Country > Vizcaya Province > Bilbao
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sercotel Gran Bilbao 4*
Number of rooms: 204
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Also Known As:
Sercotel Gran Bilbao Hotel Bilbao
Hotel Style:
#1 Best Value Hotel in Bilbao
#9 Luxury Hotel in Bilbao
#10 Business Hotel in Bilbao
#11 Romantic Hotel in Bilbao
#12 Family Hotel in Bilbao

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