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Petit Palace Santa Cruz

Munoz y Pavon 18 | (Plaza Ramón Ybarra Llosent), 41004 Seville, Spain
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Petit Palace Santa Cruz
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Ranked #76 of 175 Hotels in Seville
A recent review
3 of 5 stars reviewed yesterday
Diana B Miami, Florida
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458 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Stayed in a room with double bed and bunk beds for family of four. AC didn't quite work - at least not to the level of cooling we are used to in U.S. Hotels. And it was 107F in Sevilla when we were there so it became a big deal. The hotel served its purpose- a clean place to sleep... More 

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Bordeaux
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Fantastic location in Santa Cruz – within very easy walking distance of the main tourist attractions and the shopping streets. Modern hotel, with good sized, comfortable bedroom and bathroom. One small thing – I would have liked a face cloth in the bathroom. Breakfast was good – not the best I’ve ever had but perfectly fine with plenty of choice... More 

Was this review helpful? Yes 1
Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Sinead, We are glad you could have a very nice experience between us. Thank you very much to share your feedback in Tripadvisors because we can improve with your comments. We will work in our breakfast services to offer you the better choice so we will have your comments. Thank you very much for enjoy our location, openbar, staff...... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a perfect place for us. We had a family room with a king size bed and a set of bunk beds for our 17 year old son and 15 year old daughter. The location made it easy to get around to sites and still take a siesta in the afternoon. Modern and well-appointed--a good value.

Was this review helpful? Yes 1
Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Mimi, Thank you very much for your great review, we are delighted you enjoy our family experience package. It is very nice to work for our guests and they could have wonderful stays. Many thanks to share your feedback and we looking foward to hearing you soon in Petit Palace. Best Regards. Jesús P. Manager More 

Louisville
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was clean, quiet, and had a comfortable bed. The thing I liked best about it, though, was the perfect location in Sevilla. The streets were beautiful, and it's very close to great bars and restaurants....actually, we had no trouble walking everywhere in Sevilla! We stayed for four nights: We took the Devour food tour on our first day,... More 

Was this review helpful? Yes 2
Jesús P, Gerente at Petit Palace Santa Cruz, responded to this review

Dear Jenny, Thank you very much for your great review. We are delighted you enjoy our location. Petit Palace Santa Cruz staff are very happy you could have a very nice experience in our hotel, that´s why we thank your trust and we hope to hearing you soon. Our Best Regards. Jesús P. Manager More 

Taipei, Taiwan
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I reserved this hotel via website "Viva Travel"for 2 nights stay and had paid in full in advance 3 months ago. However, when I arrived, I was informed that due to the bankruptcy of this website travel agency, my reservation was cancelled without any notices. Thanks to the staff of this hotel, she was so kind and patient to find... More 

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Jesús P, Gerente at Petit Palace Santa Cruz, responded to this review

Dear Guest, Thank you for your trust and to share your experience with another guest. Some years ago unfortunately we found some cases like yours but now is not usually. We are very sorry for inconveniences caused during your trip, we only try to help you in everything you needed so thank you to you for stay with us. We... More 

London, England, United Kingdom
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel last week, for four nights and after an initial hiccup with the room we got ( try and avoid room 003 ), we were moved to a far superior room, where two adults and two children could move around and not bump into each other. The pillows are quite flat and the mattress is a... More 

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Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Gayatri, Many thanks for your nice review, we are delighted you enjoy our hotel location, facilities and staff. Mati & Angela are very happy they could help you in everything you need. We work day by day to improve our facilities so we thank your comments. We looking foward to hearing you again in Petit Palace. Best Regards. Jesús... More 

Dusseldorf, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We felt this hotel was mostly perfect. Great location, reception staff were super friendly and helpful, room and bathroom were all great and free wifi. The bed on the other hand was like a rock. I think that the mattresses are old and would definitely benefit from a "topper". My husband and I ached from head to toe after 2... More 

Was this review helpful? Yes 1
Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Valenti, Thank you for your comments, your feedback make us improve day by day. We are delighted you enjoy our good location, staff and facilitiees, I apologize you didn´t feel well on the mattress. I would like inform you next week we will change 30 matress for new one otherwise we have different kind of matress in diferent rooms.... More 

Greenwich, Connecticut
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel for 3 nights. Our room was small and we were on the first floor, so we had no view and it was a little dark. The hotel is not a four star hotel! The staff were friendly and the hotel was centrally located, so we could walk everywhere. We weren't spending that much time in... More 

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Jesús P, Gerente at Petit Palace Santa Cruz, responded to this review

Dear Travelelover, Thanks for your feedback, it is very important for us our guest experiences, we are delighted you enjoy the city and everything was ok in our hotel. I would like offered you a great stay but your impression was not great, that´s why we are going to work hard to improve and show you and other guest they... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 16, 2015

What a disappointment! the location in barrio Santa Cruz was OK, but not prime. The rooms are oddly shaped and poorly designed. The storage space mediocre and the wardrobe design awful. Shelves located in the bottom half while the small refrigerator was placed in the top half. To access clothes one had to bend over or kneel. The blackout curtains... More 

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Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Myriam, Thank you for your feedback, We are delighted you enjoy our hotel location and our staff help you in everything you needed, we work daily to improve and your review help us to do it. Many thanks and we looking foward to hearing you soon. Kind Regards. Jesús P. Manager More 

Travelers are raving about these Seville hotels

London
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 9, 2015

Hotel is situated close to the city in the small streets, a short walk to all the main attactions. The hotel is clean and well appointed with some quirky features such as a courtyard breakfast area which is nice. The breakfast was priced at 10 Euro and there was plenty to choose from, although in keeping with the rest of... More 

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Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Steve, Thank you very much for share your experience in Tripadvisors. We thank your trust and we are happy you enjoy our location, room facilities and specially our Breakfast in the very nice patio. We looking foward you could come back so we looking foward to hearing you soon. Best Regards. Jesús P. Manager. More 

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