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Petit Palace Santa Cruz

Munoz y Pavon 18 | (Plaza Ramón Ybarra Llosent), 41004 Seville, Spain
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1 room 1 guest
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Petit Palace Santa Cruz
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484 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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witney
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Met by a rather unfriendly receptionist but perfectly competent. The room was very clean but not 4 star although the bed was very comfortable and the room was quiet despite it's location. Tea and coffee are only available after 13.00 which is rather odd for a 4star establishment. Only 3 bikes were working so no good for a family of... More 

Was this review helpful? Yes
Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Ikaya, Thank you very much for your feedback. We are glad you enjoy your stay with us. Regarding our coffee and tea facilities we inform you we have this service but from 7.30 till 13.00 is a paying service, from 13.00hrs there is a free selfservice openbar where you can have a cup of tea or coffee without charge.... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a wonderful hotel in the perfect location. Just a stones throw from the hussling busy tiny beautiful cobbold streets with boutique style shops. A few too amy tourist shops for my taste but there are some gems. The hotel is modern with spacious roons ours had a huge bathroom with a great walk in shower. The air con... More 

Was this review helpful? Yes
Maria Angeles M, Front Office Manager at Petit Palace Santa Cruz, responded to this review

Dear Tinaljh Thank you for the great review of our hotel! We hope your friend got better and we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, M Angeles Martin More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel is in a great location...right in the middle of the Santa Cruz neighborhood. The Cathedral, Palace, Bull-Fighting Arena, Restaurants, etc., all within a 10 minute walking distance. The hotel looks great, but we weren't thrilled. We discovered a roach while showering. Additionally, the shower was difficult to adjust. The staff is not overly welcoming. Also, the bicycles aren't... More 

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Maria Angeles M, Front Office Manager at Petit Palace Santa Cruz, responded to this review

Dear Pat, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Portsmouth, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for 3 nights. The location is in the heart of the city and not a far drive from the airport. We had a room on the bottom floor and was very noisy. You could hear the water pipes and reception from the room. The Room had a fridge, safe and a fold up to the... More 

Was this review helpful? Yes 1
Maria Angeles M, Front Office Manager at Petit Palace Santa Cruz, responded to this review

Dear Sir, Thank you for taking the time to share your feedback. We have taken note of your commet about the noise on the ground floor. We work hard to deliver an exceptional guest experience so we will try to solve these kind of problems. We hope to welcome you back to our hotel very soon! Sincerely, M Angeles Front... More 

Kuala Lumpur, Malaysia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 22, 2015

Walking into the Jewish quarter will make anyone feel like they've stepped into a movie scene. The hotel is strategically located and is a short distance from major attractions Seville has to offer. They have bikes for rent and free tours in the morning that's useful for you to orientate and plan your activities during your stay. The room is... More 

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Jesús P, Gerente at Petit Palace Santa Cruz, responded to this review

Dear Hallena, Many thanks for your nice review. It is wonderful you think our location is fantastic. We are delighted you enjoy your stay and we thank you share your feedback through Tripadvisors. We looking foward to hearing you soon. Our Best Regards. Jesús P. Manager More 

Edinburgh, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 19, 2015

We stayed in the hotel for 3 nights. It lacks all of the amenities of a very big hotel, but it makes up for it in character and location. It could not be in a better location for expoloring the centre of Seville. We had one of the family rooms (4 of us) and it had good space, was well... More 

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Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Glen, Thank you very much for your nice review, we are glad you enjoy our hotel location and facilities. Our staff Works day by day to get great experiences in our guest. Thank you very much to share your experience and we looking foward to hearing you soon. With my best regards. Jesús P. Manager. More 

Hook, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 3, 2015

This hotel was perfectly positioned in the Jewish quarter. A short walk to any of the major sites. What made it for us was the lovely staff! Marta on reception deserves a special mention. Her recommendations for eating were excellent and she had a lovely warm and welcoming personality when we arrived rather tired!! The hotel does not have many... More 

Was this review helpful? Yes
Jesús P, Gerente at Petit Palace Santa Cruz, responded to this review

Dear Juliet, Thank you very much for your nice review. We are glad you enjoy our great location. Marta is happy you mentioned in your comments. Full staff work hard to get the better experience for our guest. Many thanks for your trust and we looking foward to hearing you again in Petit Palace. Best Regards. Jesús P. Manager More 

Miami, Florida
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 30, 2015 via mobile

Stayed in a room with double bed and bunk beds for family of four. AC didn't quite work - at least not to the level of cooling we are used to in U.S. Hotels. And it was 107F in Sevilla when we were there so it became a big deal. The hotel served its purpose- a clean place to sleep... More 

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Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Diana, Thank you very much for your feedback, we are happy you enjoy your stay in our hotel, our location, staff and facilities. We are sorry you didn´t get a very nice experience for our family room size, for further reservations don´t hesitate to request our superior family rooms. Thank you very much and we looking foward to hearing... More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 30, 2015 via mobile

Enjoyed staying in this quiet small boutique hotel. Great breakfast Buffett and had a great corner room with balcony on the second floor. Room was very modern and had a great bathroom. Bed was a little hard, but very clean and great concierge. Located in the middle of a great shopping area with excellent antique stores and not far from... More 

Was this review helpful? Yes
Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear M2tulsa, Thank you very much for your great review, it is very important for us get the best experience for our guest so we are delighted you enjoy our hotel. Thanks for share your feedback through Tripadvisors. We looking foward to hearing you soon. With my best Wishes. Jesús P. Manager More 

Bordeaux
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 22, 2015

Fantastic location in Santa Cruz – within very easy walking distance of the main tourist attractions and the shopping streets. Modern hotel, with good sized, comfortable bedroom and bathroom. One small thing – I would have liked a face cloth in the bathroom. Breakfast was good – not the best I’ve ever had but perfectly fine with plenty of choice... More 

Was this review helpful? Yes 1
Jesús P, Manager at Petit Palace Santa Cruz, responded to this review

Dear Sinead, We are glad you could have a very nice experience between us. Thank you very much to share your feedback in Tripadvisors because we can improve with your comments. We will work in our breakfast services to offer you the better choice so we will have your comments. Thank you very much for enjoy our location, openbar, staff...... More 

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