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Silken Al-Andalus Palace Hotel

Avenida de La Palmera s/n. Esquina C/ Parana, 41012 Seville, Spain
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Silken Al-Andalus Palace Hotel
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Silken Al-Andalus Palace Hotel
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1,860 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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2 reviews
4 of 5 stars Reviewed today NEW

Stayed for 3 nights. Room was really clean and comfortable. Reception staff were very helpful. Breakfast was good a big selection to choose from. Only bad point was that you had to pay for towels to use by the pool. I think this should be included in your room price and not as an extra charge. But otherwise good.

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Cork
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our family summer family holiday started in Seville. The Silken Palace is a huge barn of a place. Definitely not for the lovers of boutique style hotels. We had two rooms booked & while I had requested adjoining for our 3 kids this wasn't possible when we checked in. As is turned out it gave them (and us) a bit... More 

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Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We are grateful for the trust you have shown in us by choosing Hotel Silken Al-Andalus Palace, and for the time spent sharing your valuable and kind opinion in Tripadvisor. We truly appreciate your honest opinion, given that it will be a significant reference for other customers, who are weighing up the possibilities of staying with us. We... More 

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is very bad. I regret staying her. The most importent thing is that the hotel is kleen, but this one was not. The pool was ok. It was so old. from outside it is nothing like you see from the pictures

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Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, First of all, we would like to thank you for choosing Silken Al-Andalus Palace Hotel for your stay in Seville, as we also appreciate you have spent your time in sharing your experience on Tripadvisor. We are very sorry if your stay has been not as comfortable as you expect. Your comments help us to improve constantly, in... More 

Kent
Level Contributor
101 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our third stay at the hote. Booked well in advance the rate for the junior suite is an absolute bargain. So much nicer than the basic room. Also there is a separate small breakfast room if you book a suite which is so much nicer than the large chaotic breakfast room used by the rest.Although the hotel is... More 

Was this review helpful? Yes
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We are grateful for the trust you have shown in us by choosing Hotel Silken Al-Andalus Palace, and for the time spent sharing your valuable and kind opinion in Tripadvisor. We truly appreciate your honest opinion, given that it will be a significant reference for other customers, who are weighing up the possibilities of staying with us. We... More 

UK
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For the first time we booked a Top Secret hotel via lastminute.com, I usually go onto Booking. com as they allow changes a day before arrival. Bad mistake, the hotel is nothing like a 4 star, check-in was unpleasant, the girl at the desk was dismissive and not very forthcoming with information we needed for our first visit. I did... More 

Was this review helpful? Yes
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We wish to take this opportunity to thank you for choosing us on your recent trip to Seville, as we also appreciate you have spent your time in sharing your experience on Tripadvisor. We are very sorry if your stay has been not as comfortable as you expect. Thank you very much for your review and suggestions, as... More 

Torrevieja
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this lovely Hotel for two nights on our way to Portugal. We found all of the staff very friendly and helpful. We had a lovely room overlooking the pool and were delighted to witness a wedding party taking place!! Beautifully done!! The breakfast was lovely - something for everyone, even wine, chips and fried rice!! The Hotel... More 

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Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Janette, We are grateful for the trust you have shown in us by choosing Hotel Silken Al-Andalus Palace, and for the time spent sharing your valuable and kind opinion on Tripadvisor. We truly appreciate your honest opinion, given that it will be a significant reference for other customers, who are weighing up the possibilities of staying with us. We... More 

Redcar, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a really good hotel with excellent facilities! Breakfast buffet is excellent. Paid 10 euros each at reception per day also paid 10 euros per day for room upgrade and again really well worth it as it has walk in shower and extra large beds. Staff are excellent, except for reception who are not that helpful. Great pool which... More 

Was this review helpful? Yes 1
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We are grateful for the trust you have shown in us by choosing Hotel Silken Al-Andalus Palace, and for the time spent sharing your valuable and kind opinion in Tripadvisor. We are glad to know your positive opinion concerning our facilities and service. We do hope to welcome you back to Silken Al-Andalus Palace Hotel on your next... More 

Brighton
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for 5 nights with a group of friends. The hotel is absolutely wonderful and our rooms were large and cool with a great walk in shower and double sinks. The breakfast was to die for, especially of course the fresh orange juice. The choice was amazing and everything was top class quality. We ate in the Tapas... More 

Was this review helpful? Yes
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We wish to take this opportunity to thank you for choosing us on your recent trip to Seville, also to thank you for spending time offering your opinion on Tripadvisor. We truly appreciate your honest opinion, given that it will be a significant reference for other customers, who are weighing up the possibilities of staying with us. We... More 

Helsinki, Finland
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great breakfast and pool area. Decent rooms. Wi-Fi was really slow. I didn't like the location. I knew it was outside of the city centre but I didn't expect that there is nothing outside the hotel. Literally nothing. No restaurants and no grosery stores. Fortunately there is bus stop just outside the hotel so it is quite easy to go... More 

Was this review helpful? Yes 1
Biggleswade, United Kingdom
Level Contributor
172 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed May 27, 2015

Stayed here for an evening and booked on the day as we were so disgusted with the hotel in town we had to get out and stay somewhere else. When you walked in the doors it was like another world, it was beautiful. The reception desk was manned by four ladies who spoke good English and were very professional and... More 

Was this review helpful? Yes 2
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Teresa, We are grateful for the trust you have shown in us by choosing Hotel Silken Al-Andalus Palace, and for the time spent sharing your valuable and kind opinion on Tripadvisor. We truly appreciate your honest opinion, given that it will be a significant reference for other customers, who are weighing up the possibilities of staying with us. We... More 

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Room/suite (76)
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Hotel & grounds (167)
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Pool/beach area (64)
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Amenities (93)
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Clavel Grand Suite (70)
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Club Silken (30)
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Junior Suite (33)
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Pool (6)
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Restaurants and Bars (62)
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Standard Twin (29)
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Suerte Junior Suite (31)
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The Hotel (102)
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Torero Suite (49)

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