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Silken Al-Andalus Palace Hotel

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Avenida de La Palmera s/n. Esquina C/ Parana, 41012 Seville, Spain
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Silken Al-Andalus Palace Hotel
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Silken Al-Andalus Palace Hotel
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1,734 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed in this hotel during Semana Santa 2015. I booked way in advance, knowing that it will get busy and expensive closer to the trip. I was a corporate client, so I got a room in the Palace wing and breakfast in the executive lounge. The advantage of the executive lounge was that it was not crowded, it was... More 

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Doncaster, United Kingdom
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

6 of us stayed for two days.We drove from our house in Murcia the others from portugal. Hotel easy to find. We had club rooms which were spacious and very clean and quiet. Nice pool and pool bar. Had lunch on one day and evening meal the next both were superb. Breakfast was exceptional with choices galore. Parking at the... More 

Was this review helpful? Yes 1
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We are grateful for the trust you have shown in us by choosing Hotel Silken Al-Andalus Palace, and for the time spent sharing your valuable and kind opinion in Tripadvisor. We truly appreciate your honest opinion, given that it will be a significant reference for other customers, who are weighing up the possibilities of staying with us. We... More 

1 review
4 of 5 stars Reviewed 1 week ago

very large hotel in 80th style, rooms are spacious, nice pool, a bit far from the center of Seville, neighborhood seems to be save to park the car, rooms are a bit noisy due to poor insulation of the wall

Was this review helpful? Yes
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We wish to take this opportunity to thank you for choosing us on your recent trip to Seville, also to thank you for spending time offering your opinion on Tripadvisor. Your comments help us to continually improve, to be able to maintain and to raise the level of services provided to our customers. We are glad to hear... More 

Contributor
17 reviews 17 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

it looks like 4 or even 5 stars from the lobby and luxury Maserati at the front door. But end up getting only average 3 stars rating, Room - 3 stars. Average size and clean. Soup bar and shampoo ok. But air condition didn't function well. No heater in my room. Service -1 star. Call for room repair service but... More 

Was this review helpful? Yes
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, First of all, we would like to thank you for choosing Silken Al-Andalus Palace Hotel for your stay in Seville, as we also appreciate you have spent your time in sharing your experience on Tripadvisor. We are very sorry if your stay has been not as comfortable as you expect. Thank you very much for your review and... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for five nights during Easter. This is a very busy time of the year in Seville due to the Semana Santa festival and consequently hotel prices in general are quite high. We chose to book in this hotel due to an excellent deal on Expedia and after reading previous reviews. A few highlights of our... More 

Was this review helpful? Yes 1
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We are grateful for the trust you have shown in us by choosing Hotel Silken Al-Andalus Palace, and for the time spent sharing your valuable and kind opinion in Tripadvisor. We truly appreciate your honest opinion, given that it will be a significant reference for other customers, who are weighing up the possibilities of staying with us. We... More 

Senior Contributor
38 reviews 38 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good, big hotel with swimming pool area and garden. The breakfast was good buffet with lot of choices what to eat. Maybe 14,50 € is still little too much for the breakfast. We paid 10€ per person during holy week and that was okay I think. Only negative thing about the hotel for us was that it is really faraway... More 

Was this review helpful? Yes 1
Baku, Azerbaijan
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On arrival there is no one to direct you to reception you must guess which side to enter. Reception very cramped with long queues which led to one of the elder members of our party taking a tumble down a step and hurting herself. There is a reception area at the opposite side of the entrance and for the life... More 

Was this review helpful? Yes 1
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We wish to take this opportunity to thank you for choosing us on your recent trip to Seville, also to thank you for spending time offering your opinion on Tripadvisor. Thank you very much for your review and suggestions, as your comments help us to improve constantly, in order to keep and increase our guests services level. We... More 

dublin
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for a week vacation room was ok. Breakfast was very good buffet style. Ate there one evening in their restuarant food not bad desserts tasty. Staff were polite and recommended some places to eat in the city. I think it was nice to have a pool in the hotel as many city hotels dont have this facility... More 

Was this review helpful? Yes
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We are grateful for the trust you have shown in us by choosing Hotel Silken Al-Andalus Palace, and for the time spent sharing your valuable and kind opinion on Tripadvisor. We are glad that you made such a positive assessment of our facilities and service. Appreciating your support to improve our service. Receive Kind Regards, More 

Plymouth, England, United Kingdom
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights and were very pleasantly surprised, the hotel was very big and spacious and nice and quiet considering how many people were staying there. We ate the buffet dinner one night which was ok but not brilliant and I wouldn't bother again. The room was comfy and roomy but as with the other hotels we... More 

Was this review helpful? Yes 1
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, We wish to take this opportunity to thank you for choosing us on your recent trip to Seville, also to thank you for spending time offering your opinion on Tripadvisor. Thank you very much for your review and suggestions, as your comments help us to improve constantly, in order to keep and increase our guests services level. We... More 

Cork, Ireland
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is rated as 4 star hotel. I wouldn't give it even 1! General appearance inside is more to an industrial warehouse than a hotel. The restaurant was not open none of the 2 night I stayed there. And the caffeteria menu was very poor and food quality bad. Bedroom and bathroom were acceptable. One lady at the reception was... More 

Was this review helpful? Yes 2
Coordinadora-Calidad, Coordinadora de Calidad at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest, First of all, we would like to thank you for choosing Silken Al-Andalus Palace Hotel for your stay in Seville, as we also appreciate you have spent your time in sharing your experience on Tripadvisor. We are very sorry if your stay has been not as comfortable as you expect. Thank you very much for your review and... More 

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Clavel Grand Suite (70)
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