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Hotel Casas de Santa Cruz

Calle Pimienta 4, 41004 Seville, Spain
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1 room 1 guest
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Hotel Casas de Santa Cruz
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149 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is situated in the middle of barrio Santa Cruz and close to most of the major attractions in Sevilla. It is within the the pedestrianised old town (ie: no car/taxi access to hotel). The room is of an average size, but nicely appointed. Good size bathroom. The place was extremely clean. Juliet balcony was a bonus. The tiny... More 

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Stockholm, Sweden
Level Contributor
4 reviews
4 of 5 stars Reviewed July 7, 2015

We had a very good experience in this newly restored hotel room. The staff were very professional and helpful, and the location was 1mn walk from the Alcazar. Around thecorner is the Donana Elvira square, the most romantic of all Seville squares. On the downside, the room had no window to the outside, and the wifi stopped working on our... More 

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Enrique G, Director General at Hotel Casas de Santa Cruz, responded to this review

Dear Chris, First of all, we would like to thank you for your time in writing this comment. This will be very helpful for us and other tripadvisor users. Thank you for pointing out our wonderful location! We are glad you liked it. For us, it’s a real privilege to be a minute away from the Cathedral and the Alcazar,... More 

Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

Very comfortable and clean. Walking distance to most historic sites! The hotel workers were wonderful and so helpful!!! This is the way all hotels should be with their guests. Visited various cities in Spain and this hotel stood out with everyone in our group. And I can't praise Salva (the girl at the desk) enough! Talk about service!!!

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Enrique G, Director General at Hotel Casas de Santa Cruz, responded to this review

Dear Maria, First of all we would like to thank you for such a delighting comment. It makes us very proud to make those feelings in our guests! As you know, we are just two minutes away from the Cathedral and the Alcazar, and most of the main other monuments. The farest one is just 20 minutes away from the... More 

Manchester
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 19, 2014

Nice ideally situated hotel. Within easy walking distance of many of the city's attractions. Pleasant friendly staff. One tip if you go in winter wrap up well. A beautiful city with lots of things to do and see.

Was this review helpful? Yes 2
Enrique G, Director General at Hotel Casas de Santa Cruz, responded to this review

Dear Customer, First, we appreciate your opinion and the time you spent in it. It is very important for our hotel staff know that our work is appreciated, thanks. On the other hand, was unable to describe better our location, a small quiet neighborhood amidst the hustle and bustle. We regret that during your stay, you needed wrapped up as... More 

Level Contributor
9 reviews
5 of 5 stars Reviewed December 18, 2014

We loved staying at Hotel Casas de Santa Cruz. The location is perfect for sightseeing at all the main tourist attractions. You can walk to everything. The hotel staff was very informative and extremely helpful. Great restaurants nearby. The only difficulty is getting to the hotel which was a little confusing. Once there, we loved it.

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Enrique G, Director General at Hotel Casas de Santa Cruz, responded to this review

Dear Customer, Thank you for your comment and for your time. It is very useful for us. We understand that the distribution of the Barrio de Santa Cruz may be a bit confusing, so we like to inform our customers before their arrival on how to reach our hotel. We are glad that your arrival was not too difficult. As... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 30, 2014

We stayed there 3 night end of November. Location is great, right in Santa Cruz area, the best of Sevilla, 50m away from the Alcazar and the Gerald, also close to all tapas bars and monuments. The rooms are quite small but cute (only 8 rooms I think), bathroom are quite average, old looking. Bed is good, wifi OK. Still,... More 

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Enrique G, Director General at Hotel Casas de Santa Cruz, responded to this review

Dear Customer, Thank you very much for sharing your comment with everyone on tripadvisor. The location of our hotel, as mentioned by the majority of our customers, is a great advantage to visit the main sights of the city. Indeed, our hotel is a small boutique hotel with only 7 charming rooms in an old Sevillian House of the eighteenth... More 

Tenerife
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed October 17, 2014

We arrived at this place after some searching of alleyways etc. in the área to find that there was no hotel - check-in was at a diffrent hotel - OK we expected this as we had read the reviews but we did not expect a series of old houses with rooms entered from a locked door on the alleyways.I had... More 

Was this review helpful? Yes 1
Enrique G, Director General at Hotel Casas de Santa Cruz, responded to this review

Dear Customer, You made a reservation at Hotel Casas de Santa Cruz, a typical Sevillian courtyard house of the eighteenth century. This is not an old house, it is a singular building with history. The hotel rooms do not have a shower as reported on our website, and at no point we confirmed you the availability of a room with... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 10, 2014

Hotel is actually a house near to the parent hotel. Connecting phone didn't work. Small rooms but very clean and nicely equipped for a city break, including dressing gowns and slippers. Coffee machine in room but no coffee or tea and these had to be bought from main reception- not impressed! No mini bar either. Location was good but don't... More 

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Roseville, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed October 8, 2014

In 20 years of traveling to Europe, this is easily the worst hotel experience I have had. Before we arrived, we received an email from the hotel telling us to take a cab to Plaza Alianza (because the hotel is in a pedestrian-only area) and to follow the hotel’s map in the email to get to Casas de Santa Cruz.... More 

Was this review helpful? Yes 2
Enrique G, Director General at Hotel Casas de Santa Cruz, responded to this review

Dear Customer, We deeply regret that your stay was not positive. I would like to clarify that our website clearly informs about our location, indicates how to get to the hotel, and inform that the reception is a few meters away. Also, a few days before arrival, we send an email, reminding all of this information and include a map... More 

Melbourne, Australia
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 8, 2014

I stayed here with my cousin for 2 nights and after our horrendous experience in Madrid, this was lovely. I knew going in that this would be a very small room, but since it was so clean, had a window and a good sized bathroom, it did not bother us since we were here only for 2 days and did... More 

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