I received an e-mail from the hotel a couple of days before my arrival date to invite me to contact them with any requests or queries, which I thought was helpful. The quality of service was impeccable from the moment I arrived and throughout my stay. I had lunch at the restaurant and used room service for dinner and was... More

We were lucky enough to stay in a suite on the ground floor (Rm 2).. an immense room with high ceilings overlooking the courtyard. Our family also had a room on the top floor with a beautiful circular window looking over the side street. We were glad to be staying in the centre of town so we could explore the... More

This is a hotel you like or you don't and I absolutely adored it! It is situated in a magnificent ancient villa and the interior design is trendy with a twist. Upon arrival at the hotel we immediately had the pleasant surprise that we received a free upgrade to a suite since we were on our honeymoon and this suite... More

When we entered the vicinity of Granada we hadn’t bargained on how commercialised, urban and ugly the outskirts are. We had a (wrong and under researched) idea of somewhere far lovelier. The difficulty was that on arrival at the hotel – which is on the edge of the new and old town – the impression hadn’t lifted so initial feelings... More

We stayed for two nights in late Sept. Generally helpful staff. However, the rooms in the new wing are a bad design, cheaply executed. An attempt to be ultra modern that failed. Overly complex lighting that will take you days to figure out. A bathroom where water splashes out of the sink, routinely. The door to the toilet is misaligned... More

We stayed 8 nights at the Palacio de los Patos (Deluxe Room, main building). The room was located on the ground floor, which is a bit odd, but bearable for a very spacious en suite room. Marble bathroom with separate shower and bathtub. The decoration style is boutique/modern, and it is worth saying that the room was exactly as expected... More

The staff were great and could find no fault with them at all, the hotel is in a prime position and a short walk to the city centre, the deluxe room had a strange layout with frosted glass partitions separating the wet room/toilet and bedroom. The only liquid refreshment in the room was the minibar (charged) or the tap, this... More

We stayed 4 nights at the hotel in a very beautiful Deluxe Category Room where a modern design meets historical charme. The hotel is directly in the heart of the city, perfect for shopping and even the Alhambra is accessable by a nice walk trough the city up into 25 minutes by foot. The first night we ate outside in... More

One staff member at front desk is absolutely professional and lovely to deal with. The rest, while pleasant enough were rather aloof. The room we are in (yes, we are still here for one more night) is cold and uninviting. There is nowhere to put our luggage. It's basically one room with frosted glass walls separating the toilet area and... More