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Puerta de Las Granadas

#16 of 127 Hotels in Granada
Certificate of Excellence
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Cuesta de Gomerez, 14, 18009 Granada, Spain
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662 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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    (662)
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    (179)
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Greenwich, Connecticut
1 review
5 of 5 stars Reviewed 3 days ago NEW

For visiting the Alhambra, you won't find a better location. My 4th floor attic room had a fantastic view of the Alhambra and the Albaicin. Modern amenities in an ancient neighborhood. Couldn't have been happier with this hotel.

Was this review helpful? Yes
PuertadeLasGranadas, Director General at Puerta de Las Granadas, responded to this review

Dear guest, Thank you for your comments and recommendations.. We really appreciate your kind words and your opinion in TripAdvisor. It is really very important for us to know that you enjoyed your stay at our hotel and our city and the best pleasure we can have is to know that we have managed to be helpful for you We... More 

Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was centrally located. Anna was on duty most of the time while we were there, and she was very helpful. The room was a bit tired perhaps, but the bathroom was updated. The air-conditioning worked well. We did not pay for a room with a view and did not get one (nor did we expect one). We purchased... More 

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PuertadeLasGranadas, Director General at Puerta de Las Granadas, responded to this review

Dear guests, Thank you for your opinion We can’t help but appreciate your point of view of our establishment. It is really very important for us to know that you enjoyed your stay at our hotel, our patio and our city. We are also very grateful for your opinion about our Staff. They work everyday for our guests feel well... More 

Cape Town Central, South Africa
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If there is a hotel room in Granada with a better view than room 401 of Hotel Puerta de Las Granadas, I would be amazed. Open the curtain and you are looking straight at the Alhambra. Room 401 is small and quite basic – tiny bathroom, tiny TV, no cupboards – but what a view. The lift only goes to... More 

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PuertadeLasGranadas, Director General at Puerta de Las Granadas, responded to this review

Dear guests, Thank you for your overwhelming opinion about the views of our Alhambra viewpoint room. We totally agree with you ; ) We can’t help but appreciate your point of view of our establishment. It is really very important for us to know that you enjoyed your stay at our hotel. We feel sorry that our reception team will... More 

Canberra, Australia
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed in this hotel back in January and really enjoyed our stay. The thing that most stood out to me was the excellent service. Our airline ended up losing our luggage and the staff was very helpful in allowing me to make free calls to them to follow up what was happening. Many months after our holiday was over,... More 

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PuertadeLasGranadas, Director General at Puerta de Las Granadas, responded to this review

Dear Guest, First of all, we are glad to know that finally, you have the parcel with you!! Thank you for your comments .We really appreciate your words and your opinion in TripAdvisor. We are also very grateful for your opinion about our Staff. They work everyday for our guests feel well cared and the best pleasure we can have... More 

1 review
1 of 5 stars Reviewed July 16, 2015

I recently visited Granada. I had requested a Cathedral view and paid extra for this. The hotel is located in a great location. However, upon my arrival to the hotel, I knew something was off. As I struggled to open the door and get my suitcase through, the man at the reception desk didn't even look up...I was the only... More 

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PuertadeLasGranadas, Director General at Puerta de Las Granadas, responded to this review

Dear Guest: We are sorry to learn that you were not helped through the door or taking the luggage from the third to the fourth floor. We always want to offer the best service as it is one of our best assets, you can read it in Tripadivisor, and it is clear that we did not achieve it with you... More 

Varese, Italy
1 review
4 of 5 stars Reviewed July 16, 2015

We stay in this hotel for 2 days. It's located in a strategic position to visit the Alhambra (10 minutes walking), the Albayzin and the city center too. The room was very small but nice and confortable. There's a small nice patio inside where you can have breakfast (you can also buy something to eat and have your own breakfast... More 

Was this review helpful? Yes
PuertadeLasGranadas, Director General at Puerta de Las Granadas, responded to this review

Dear guest, Thank you very much for your opinion in Tripadvisor and your kind words. We are very grateful for your opinion about our Staff, which is and will keep on being one of our best assets. We really hope we can host you again in your next visit to our city. Best regards, More 

Level Contributor
117 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed July 15, 2015

This hotel is a real gem. It's on the road that leads to the Alhambra entrance and convenient to all the area attractions and restaurants/tapas bars. Our room had plenty of natural light. The furnishing were modern and attractive. Staff was friendly and helpful. Breakfast buffet has a good variety of foods.

Was this review helpful? Yes
PuertadeLasGranadas, Director General at Puerta de Las Granadas, responded to this review

Dear Guest: Thank you for your comments .We really appreciate your words and your opinion in TripAdvisor. It is really very important for us to know that you enjoyed your stay at our hotel and our city and the best pleasure we can have is to know that we have managed to be helpful for you We really hope we... More 

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 14, 2015

Because of the amazing online reviews we saw before arriving, we were left disappointed. Granted, the location was excellent, our room did utilize the limited space well and the hotel staff were excellent. However, the beds and pillows were impossibly hard, our air conditioning did not work, and the walls were paper thin. Between hearing the late night revellers (until... More 

Was this review helpful? Yes
PuertadeLasGranadas, Director General at Puerta de Las Granadas, responded to this review

Dear Guest: We feel so sorry that the hotel did not meet your expectations. Your review will help us, for sure, to improve the quality of our services We feel deeply sorry that the bed and the pillows were not up to your wishes and liking. Our beds and mattresses are of good quality; however, after the comments and opinions... More 

Sydney
Level Contributor
10 reviews
3 hotel reviews
4 of 5 stars Reviewed July 10, 2015

This hotel is well located, close to the Alhambra and easy access to Alcaicin. You can walk to many different restaurants, bars and shops. The hotel was very clean and the staff were friendly and helpful. The only negative is that the air conditioning didn't cool our room that well. Overall a great place to stay in Granada.

Was this review helpful? Yes
PuertadeLasGranadas, Director de Recepción at Puerta de Las Granadas, responded to this review

Dear Guest: Thank you so much for your point of view of our establishment. Your review will help us, for sure, to improve the quality of our services. .It is really very important for us to know that you enjoyed your stay at our hotel and our city. We are also very grateful for your opinion about our Staff. They... More 

Rochester Hills, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 3, 2015

We stayed at the Puerta de Las Granadas for one night and I wish we could have stayed longer. The location was fantastic - only a short walk to the Alhambra. We stayed in the Alhambra Viewpoint and Cathedral Viewpoint rooms and both were fantastic. There is a small terrace between them. Parking is a bit far, but you can... More 

Was this review helpful? Yes
PuertadeLasGranadas, Director General at Puerta de Las Granadas, responded to this review

Dear guests, Thank you for your overwhelming opinion and for your recommendation. We can’t help but appreciate your point of view of our establishment. It is really very important for us to know that you enjoyed your stay at our hotel and our city. We are also very grateful for your opinion about our Staff. They work everyday for our... More 

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