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Palacio de Santa Ines

#10 of 127 Hotels in Granada
Certificate of Excellence
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Cuesta de Santa Ines 9, 18010 Granada, Spain
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Palacio de Santa Ines
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500 reviews from our community

Traveler rating
    267
    167
    55
    9
    2
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98
288
18
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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    (159)
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    (110)
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    (130)
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    (101)
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st. louis
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

I would stay here again, hopefully for more than 2 nights. It is a short walk to all the restaurants and the Alhambra. The room was a nice size and the bathroom had a tub and a shower. The sheets and towels were of very high quality.

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Beverley
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I'd like to keep it secret but this hotel is, in my opinion, just lovely. It's in a perfect location, the staff are absolutely excellent and the architecture is beautiful, I was only there for one night but if I ever visit Granada again, I will book well in advance to make sure I can stay here. I loved it.... More 

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ganey tikva
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Although the hotel is crowded neighborhood, not accessible transportation, hotel staff is doing everything to help reach the hotel, parking and offset the cost. The hotel staff helped as possible. Excellent hotel location, surrounded by restaurants and nightlife .mizog excellent conditioning, wifi. We did not eat in the hotel

Review collected in partnership with this hotel

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Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest First of all, we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that your stay with us was pleasant and that you enjoyed the location. We are actually situated in one of the most beautiful and historical area of Granada. Your five... More 

Vienna, Austria
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The family room had a lot of space, was quiet and was exactly what we needed. The linen was clean, the bathroom was clean. The breakfast room was cosy. However, no view... If you want a view make sure you point that out while booking

Was this review helpful? Yes 3
Banbury, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Very welcoming and helpful staff in this ideally located hotel. No view from rooms on lower floors and they are perhaps a little small. However, as there is so much to see and do in Granada, all you need is somewhere to sleep, and this hotel is perfect for this! Very good buffet breakfast with plenty of choice. Will definitely... More 

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Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an excellent hotel in a first class location for all the major attractions. The reception staff are brilliant, they are kind, enthusiastic and have excellent local knowledge. They are keen to help and speak and understand English. I have no hesitation whatsoever in commending this hotel to anyone.

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Royal Tunbridge Wells, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights in early May 2015. The location was ideal to walk around the historic area of Albazin and fantastic to look up at the Alhambra. Instructions were given as to the hotel's inaccesssibility for private cars and taxi transfer from the car park reimbursed. The staff were friendly and helpful and hotel clean.

Was this review helpful? Yes 1
Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am aware of the high standard given by many previous reviewers, that was the reason I choose this hotel, however it is time for a reality check. The positives - location is good, lovely courtyard reception area, helpful staff, clean rooms and bathrooms. The negatives - arrival is tricky if by car, parking in a oneway narrow street while... More 

Was this review helpful? Yes 1
DIRECCIONPALACIO, Gerente at Palacio de Santa Ines, responded to this review

Dear Guest, We are grateful for your comment following your recent stay at our hotel. However we were sorry to read that we did not meet your expectations. Your are right, all Albaicin area is from XIII Century, and all quarter is an arabian constrution, streets are narrows for keep cool in Summer, this is part of Granada charming. Thank... More 

Hertfordshire
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Attractive very old hotel in a superb location, with very helpful front of house staff. The breakfast buffet was good but not excellent. The bedrooms are mainly positioned around one of the 2 courtyards and generally there is a quiet atmosphere.

Review collected in partnership with this hotel

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St Albans, Herts
Contributor
12 reviews 12 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights in early May 2015. The location really could not be better and the staff were particularly helpful providing ice for a problematic twisted ankle and sorting out our onward bus journey to Madrid. A quiet room and a good breakfast contributed to an excellent stay.

Was this review helpful? Yes 1
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