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Palacio de Santa Ines

#10 of 127 Hotels in Granada
Certificate of Excellence
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Cuesta de Santa Ines 9, 18010 Granada, Spain
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537 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grand Rapids, Michigan
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My stay here really lived up to the great reviews I had read before booking a room at this hotel. Although it may take a little bit of a walk to get there (we didn't take a taxi and it was about a 10 minute walk from gran via), it is situated right along the river which is so beautiful... More 

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Derby, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Was given a free upgrade to a junior suite upon arrival at the hotel which had great views of the Alhambra Palace. Was very handy for sightseeing and great tapas. The hotel was very clean and comfortable with good breakfast. The staff were excellent, very friendly and helpful and went that extra mile. Couldn't fault it.

Review collected in partnership with this hotel

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Bergamo, Italy
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is very nice, in a convenient and beautiful position in the historical center of Granada. The room was not so big, but clean and comfortable. The staff is polite and friendly and the hotel common areas are beautiful. The breakfast was not so special, but ok. No parking in the area, so you have to walk or take... More 

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oslo
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Clean, neat, friendly and helpful staff. Well situated. NB: No parking at hotel. Must park at Triumfo parking , hotel refunds taxi one way and give discount on parking. Very nice breakfast buffet. <will be back!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Sir First of all, we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. Your evaluation makes us work with more enthusiasm. As you perfectly mentioned, the hotel is situated in a restricted area that is why the hotel strongly recommends parking the car in one of the two... More 

Edinburgh, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Oh! Just lovely from start to finish!!! Great location, great staff, stunning building, lovely cool room, generous and unhurried breakfast. Perfectly situated for Albaycin and Alhambra and Cathedral and Medina

Review collected in partnership with this hotel

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Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Sir , Madam First of all, we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that your stay with us was pleasant , that you enjoyed theservices and that you appreciated the beauty of the patio and the building itself, the location and... More 

england
Level Contributor
62 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Tip: call ahead if coming by car. We did, got parking advice, all very smooth. You don’t want to drive to the hotel!! This lovely, historic boutique hotel sits right on the river in the heart of Granada’s old town, the Juderia. It’s in the typical ‘palacio’ style with a lovely courtyard (with renaissance era fresco fragments) and galleried landings,... More 

Was this review helpful? Yes 1
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest, First of all, we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are so glad to know that your stay was pleasant and enjoyable. You definitely had a beautiful room with marvellous views to the Alhambra. Room nº 9 Boabdil Room is definitely wide and comfortable.... More 

Green Bay, WI
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

One of my hotel requirements for trip is room wifi and this hotel said they had it but when we got there wifi did not work at all in our room, we had to sit in the lobby. Also if you have mobility problems do not stay here as you have to do steps from street to hotel which is... More 

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Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Madam First of all ,we would like to thank your for your comments following your stay at the Hotel Palacio de Santa Inés . I´m really sorry to know that some details didn´t meet your expectations . Please be assured, we do value all feedback from our guests and your comment has been reviewed with our team and corrective... More 

Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Lovely old building in historical area of Granada. Excellent information and friendly service from staff at front desk. Comfortable bed and sitting room with unbeatable view of Alhambra. Very pleasant experience

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Sir, Many thanks for your nice comment referring the Palacio de Santa Inés. We are glad to know that you spent such a lovely time in the hotel, that you enjoyed the beautiful views of the Alhambra from your room and that you appreciated the charm and the character of the whole building itself. Thanks once again for your... More 

Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The location worked well for the one night we stayed so that we could visit the Alhambra in the afternoon. The hotel is not very modern in appearance - while some probably find the interior of the hotel as antique, I actually thought that it was borderline old and needing a refresh. The rooms were clean so I did not... More 

Was this review helpful? Yes 1
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest, Many thanks for your nice comment referring the Palacio de Santa Inés. We are glad to know that you spent such a lovely time in the hotel and neighborhood. We are actually situated in one of the most beautiful and historical area of Granada .Consider this home. Thanks once again for your time and for your comments. This... More 

Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A delightful and unusual hotel in a fascinating location. The service was friendly and efficient. The breakfast was good value. The rooms clean and comfortable.The only drawback is the inability to drive to the hotel in one's own vehicle.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Sir, Many thanks for your nice comment referring the Palacio de Santa Inés. We are glad to know that you spent such a lovely time in the hotel and neighborhood. We are actually situated in one of the most beautiful and historical area of Granada , walking distance to the main restaurants ,museums , and the main intertainment Consider... More 

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Alhambra Suite (47)
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Boabdil Junior Suite (48)
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