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Palacio de Santa Ines

#11 of 127 Hotels in Granada
Certificate of Excellence
Hotel website
Cuesta de Santa Ines 9, 18010 Granada, Spain
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Free breakfast with your stay
Best prices for: 1 room 1 guest
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Palacio de Santa Ines
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Palacio de Santa Ines
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500 reviews from our community

Traveler rating
    267
    167
    55
    9
    2
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98
288
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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    (159)
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    (101)
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st. louis
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I would stay here again, hopefully for more than 2 nights. It is a short walk to all the restaurants and the Alhambra. The room was a nice size and the bathroom had a tub and a shower. The sheets and towels were of very high quality.

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Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest , We are feeling very gratified by your comments after your stay at our Hotel. Consider this your home. We hope that , in your next visit , you could stay longer , and you could enjoy more our city . There´s so many things to visit and see. Many thanks again Customer Department Service More 

Beverley
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I'd like to keep it secret but this hotel is, in my opinion, just lovely. It's in a perfect location, the staff are absolutely excellent and the architecture is beautiful, I was only there for one night but if I ever visit Granada again, I will book well in advance to make sure I can stay here. I loved it.... More 

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Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest , We just want to thank you for the maximum evaluation given to us . In my Name and on behalf of the whole team thanks once again , it was an absolute pleasure to receive you . We hope to see you in your next visit to Granada . Consider this your home Best regards Customer Department... More 

ganey tikva
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Although the hotel is crowded neighborhood, not accessible transportation, hotel staff is doing everything to help reach the hotel, parking and offset the cost. The hotel staff helped as possible. Excellent hotel location, surrounded by restaurants and nightlife .mizog excellent conditioning, wifi. We did not eat in the hotel

Review collected in partnership with this hotel

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Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest First of all, we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that your stay with us was pleasant and that you enjoyed the location. We are actually situated in one of the most beautiful and historical area of Granada. Your five... More 

Vienna, Austria
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The family room had a lot of space, was quiet and was exactly what we needed. The linen was clean, the bathroom was clean. The breakfast room was cosy. However, no view... If you want a view make sure you point that out while booking

Was this review helpful? Yes 3
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest , We will like to thank you for your time and for your kind reviews. We are happy to know that your stay was pleasant and enjoyable. You definitely choose the ideal room while travelling with Family : The family rooms are wide and confortable . In your next romantic gateway , we hardly recommend you a room... More 

Banbury, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Very welcoming and helpful staff in this ideally located hotel. No view from rooms on lower floors and they are perhaps a little small. However, as there is so much to see and do in Granada, all you need is somewhere to sleep, and this hotel is perfect for this! Very good buffet breakfast with plenty of choice. Will definitely... More 

Review collected in partnership with this hotel

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Palacio S, Director de Relaciones Públicas at Palacio de Santa Ines, responded to this review

Dear Guest. We would like to thank you for comment following your stay at the Palacio de Santa Inés. We are glad to know that you spent such a lovely time in the hotel, that you appreciated the location, the atmosphere, the warm welcome of the staff and all the services the Hotel offers. We hope to see you in... More 

Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an excellent hotel in a first class location for all the major attractions. The reception staff are brilliant, they are kind, enthusiastic and have excellent local knowledge. They are keen to help and speak and understand English. I have no hesitation whatsoever in commending this hotel to anyone.

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Royal Tunbridge Wells, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights in early May 2015. The location was ideal to walk around the historic area of Albazin and fantastic to look up at the Alhambra. Instructions were given as to the hotel's inaccesssibility for private cars and taxi transfer from the car park reimbursed. The staff were friendly and helpful and hotel clean.

Was this review helpful? Yes 1
Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am aware of the high standard given by many previous reviewers, that was the reason I choose this hotel, however it is time for a reality check. The positives - location is good, lovely courtyard reception area, helpful staff, clean rooms and bathrooms. The negatives - arrival is tricky if by car, parking in a oneway narrow street while... More 

Was this review helpful? Yes 1
DIRECCIONPALACIO, Gerente at Palacio de Santa Ines, responded to this review

Dear Guest, We are grateful for your comment following your recent stay at our hotel. However we were sorry to read that we did not meet your expectations. Your are right, all Albaicin area is from XIII Century, and all quarter is an arabian constrution, streets are narrows for keep cool in Summer, this is part of Granada charming. Thank... More 

Hertfordshire
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Attractive very old hotel in a superb location, with very helpful front of house staff. The breakfast buffet was good but not excellent. The bedrooms are mainly positioned around one of the 2 courtyards and generally there is a quiet atmosphere.

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St Albans, Herts
Contributor
12 reviews 12 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights in early May 2015. The location really could not be better and the staff were particularly helpful providing ice for a problematic twisted ankle and sorting out our onward bus journey to Madrid. A quiet room and a good breakfast contributed to an excellent stay.

Was this review helpful? Yes 1
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