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Portago Urban

Plaza Fortuny, 6, 18009 Granada, Spain
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1 room 1 adult
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Portago Urban
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229 Reviews from our TripAdvisor Community

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Staffordshire, England
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed December 31, 2015

Stayed here Dec 22nd and 23rd 2015. This hotel was in a good location, just up from the city centre (once you got your bearings) and a few minutes from some nice bars. The receptionist was friendly and check-in was quick and efficient. The receptionist offered advice on how to get around, to the Alhambra etc. The room was large,... More 

Helpful?
Thank michrich
Dusseldorf, Germany
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 6, 2015

Great place with really nice staff. We came with a small child and had several 'special situations' and that great guy from Argentina working at the desk really helped us a lot and made our stay a great experience. He even got our camera back for us that we had lost in a taxi! Thanks so much for the great... More 

Helpful?
1 Thank ulrich g
Rocío M, Director General at Portago Urban, responded to this review

Dear Ulrich g, Thank you very much for your comment, I am really glad you enjoyed your stay at Portago Urban. We always try to help our guests with this kind of situations, fortunately it turned out well, Cristian (the argentinian recepcionist) told me the story. I hope you come back to the Hotel soon, you will be always welcome.... More 

Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 2, 2015 via mobile

The hotel is nice and modern , the staff is friendly , parking garage is close with discounted rate ... I had one of the roof top rooms which was quiet and cool ... I did not have breakfast included and ate at the cafe across the street which is awesome!!! Also the bus stop to the Alhambra is also... More 

Helpful?
1 Thank ChristinaMaza
Rocío M, Director General at Portago Urban, responded to this review

Dear Christina, Thank you very much for your comment, I am glad that you enjoyed your stay at Portago Urban. As you say, our staff always try to be nice and helpful, that is very important to us. Indeed, we have an agreement with a public parking and you get a discount for staying at Portago Urban. I am sorry... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 1, 2015 via mobile

We stayed 2 nights in Portago Urban when we're in Granada trip. I can say that if you're looking for a place close to all historical places you can stay here, it's the only advantage of this hotel. Staff in reception doesn't speak english. Wifii doesn't work. Although they know the wifii problem they didin't do anything i.e. don't belive... More 

Helpful?
Thank Çapulcu Seda A
Rocío M, Director General at Portago Urban, responded to this review

Dear Capulcu S, Thank you for your comment, I am sorry you did not enjoy your stay at Portago Urban. I would like to tell you that our recepcionists speak english, they could make mistakes but they speak it. The wifi works properly, perhaps during your stay we could have a problem but, of course, we do have internet, you... More 

Germany
2 reviews
1 of 5 stars Reviewed October 1, 2015

In the late evening (after 11 pm) there was no warm water, the air conditioner system didn't function properly (no heating!) and there weren't any blankets available, not even at the front desk. Although we complained on the first evening, there was no improvement on the second.There were some technic details that were pretty sloppy, for instance the head of... More 

Helpful?
Thank DSelen
Rocío M, Director General at Portago Urban, responded to this review

Dear DSELEN, Thank you for your comment, I am sorry you did not enjoy your stay at Marquis Urban Hot water and air conditioning work properly, like every hotel sometimes we have problems but we sort them out quickly, so I do not understand what happened in your case, we always have extra blankets too...... Anyway, we will take into... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed September 28, 2015 via mobile

We arrived pretty early and to our surprise Cristian was able to accommodate us early for no extra charge! He asked if we had a phone to give us a call. First impression was great due to location and front desk service, when we got to the room bed was nice and big. A bit on the down side the... More 

Helpful?
Thank Clauis
Rocío M, Director General at Portago Urban, responded to this review

Dear Claius, Thank you very much for your comment, I y you enjoyed your stay at Marquis Urban. In effect, our recepcionists always try to be helpful to the guests. I am sorry you did not like the bathroom, we will take into account your suggestion. I hope you come back soon to Marquis Urban. Regards, More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 25, 2015 via mobile

We spent 3 nights at Portago Urban. It's in a great spot close the the Alhambra and a short walk from places to eat. Firstly the staff are very good. Christian was extremely helpful when my partner rang up about parking and then again with directions and also recommendations of where to go and eat. Huge thank you to him... More 

Helpful?
Thank Sophie G
Rocío M, Director General at Portago Urban, responded to this review

Dear Sophie G, Thank you very much for your comment, I am glad you enjoyed your stay at Marquis Portago. As you said, the hotel is pretty close to the Alhambra and the restaurants, so there is no need to take the car. With respecto to the bar at the entrance, in a few months We are going to open... More 

Wilton, California
Level Contributor
1,052 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 630 helpful votes
5 of 5 stars Reviewed June 13, 2015

We took a two day getaway from Sevilla to see The Alhambra. Having booked this hotel we worked with Elaine for two days solid to get us tickets to everything we wanted to see at The Alhambra. Our check in was great, we were early so they held our bags so we could explore Granada. The room was really cute.... More 

Helpful?
1 Thank ruthandvern
London, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 7, 2015

Nice hotel with clean and comfortable stylish rooms. Well situated for the attractions of Granada. The bus stop for the Alhambra was right outside the hotel. Only downside was the lack of tea and coffee making facilities.

Helpful?
1 Thank sfletcher53
Rocío M, Director General at Portago Urban, responded to this review
Google Translation

Muchas gracias por su comentario sfletcher. Me alegro que su estancia en Portago Urban haya sido agradable. Como usted bien... More 

London, United Kingdom
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 28, 2015 via mobile

Location is nice, not too noisy. Room is bright and price is fair (55€). However the hotel is not well maintained. Things are broken and/or missing. Bathroom is moldy. Hairdryer works for 30sec. Poor or NO amenities!! Stain on the sheets. Staff could be friendlier. Bkfast is too expensive for Granada. Could be much better! I hope they ll care... More 

Helpful?
Thank Laurie P
Rocío M, Director General at Portago Urban, responded to this review
Google Translation

Muchas gracias por su comentario Laurie P. Lamento que su estancia en Portago Urban no haya sido lo que esperaba.... More 

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