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All 130 Granada hotels

Saray Hotel

4.0 of 5 Hotel   |   Paseo Enrique Tierno Galvan 4, 18006 Granada, Spain
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Saray Hotel
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75%
Ranked #52 of 130 hotels in Granada
Certificate of Excellence 2013
A recent review
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644 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kendal
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

Really enjoyed our stay at the Saray - everything you need. You do need strong nerves to park in the car park but then parking seems to be a big issue in Granada. Gave up on trying to find street parking.

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Top Contributor
55 reviews 55 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here while visiting my son and found the 5 minute walk to the bridge looking up the Alhambra to be very easy, and at night breathtaking! I did not eat here as my son had plans for us to do each day were were together in town, so cannot comment on the food. However the staff at the... More

Was this review helpful? Yes 1
ANTONIO C, Director General at Saray Hotel, responded to this review

Dear Customer, I appreciate your comments. We are pleased that the location and especially the attention of our staff have been to your liking. Yours faithfully More

California
Top Contributor
85 reviews 85 reviews
77 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm surprised with the extremely negative reviews, I didn't have any problems at this hotel. I liked the pretty quiet location and outside elevator, beautiful pools. I didn't find it far from the center of town, took me ten minutes or less to the park. I didn't have much interaction with the staff other than the front desk but they... More

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ANTONIO C, General Manager at Saray Hotel, responded to this review

Dear Customer, I appreciate your comments. We are pleased that the location and comfort of our facilities have been to your liking. Yours faithfully More

toronto
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night on March 30th this year with my wife. Although it does look old, the room was spacious, clean, quiet and has a very cool comfortable temperature for sleeping. They do offer a good breakfast buffet. The lobby is spacious and the City Centre is not far away.

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Saint Charles, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The hotel website claims it is a 4 star hotel that is 5 min walk from city center but it is not! It is 15-20 min walk to the city center. Overall, the hotel looked old, lobby was ok, the rooms' size were good but no AC provided in March!! The response we got it is in the 40s at... More

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ANTONIO C, General Manager at Saray Hotel, responded to this review

Dear Customer firstly please accept my sincere apology in view of the dissatisfaction reflecting your comments I regret that the situation of our hotel may not have been what you expected, because is just a few minutes from the shopping center of the city (5-10 minutes) but there is effectively a long walk to the Alhambra, because, as you were... More

Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel today on a special via Hotel.com and discovered that I had the wrong dates booked which were in April. We are not travelling until June and I contacted Hotel.com who were very good and rang the Saray Hotel to see if they would allow me to swap the dates even though it was a non refundable... More

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London
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2014

This hotel is in a good location - only 10 mins walk from the city centre and easy to get to other attractions in Granada from this hotel. The rooms were spacious and very clean. The staff were helpful and speak some English so was easy to communicate. We did get the express breakfast for a few days, however this... More

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1 review
1 of 5 stars Reviewed March 14, 2014 via mobile

the hotel is nice inside and well situated. The customer service however does not match the surroundings. It seems as though the management are more interested in instant profit than treating their clients well so that they return in the future. I am very dissappointed.

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ANTONIO C, Director General at Saray Hotel, responded to this review

Dear Customer I very much regret your comments about the service provided during your satay in our hotel I would like to know what was the cause of your comments, for which I remain at your disposal in my mail: acampos@h-santos.es Please accept my sincere apologies once again Yours sincerely More

Lincolnshire
Top Contributor
73 reviews 73 reviews
37 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 25, 2014

Good value for money, though the stay was in February, so lower than usual rates were on offer. At the price there was nothing to complain about. The hotel has secure car parking at a reasonable price, the parking is very tight for a large car.

Was this review helpful? Yes 1
Stockholm, Sweden
Top Contributor
93 reviews 93 reviews
37 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 16, 2014

The hotel is quite good situated, just 5 minutes walk, near to the city center. The hotel is fresh and clean and the staff friendly and speaks good English. The rooms are big and nice decorated with a lot of space, the bed was really nice to sleep in.

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Additional Information about Saray Hotel

Also Known As:
Saray Hotel Granada
Address: Paseo Enrique Tierno Galvan 4, 18006 Granada, Spain
Location: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Granada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Saray Hotel 4*
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