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Saray Hotel

Paseo Enrique Tierno Galvan 4, 18006 Granada, Spain
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Saray Hotel
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Saray Hotel
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857 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sweden
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is far from the bus station. Actually, the bus station is far from the city centre… It is easy to get to the hotel from the bus station though. There are two lines of busses going straight from the bust station to the hotel. The hotel is big and easy to find. The decoration and design of the... More 

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St Fillans
Top Contributor
100 reviews 100 reviews
61 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I chose this hotel for its location: within walking distance of the centre and th Alhambra, but easy to reach by car from the motorway, and with secure parking. It ticked all those boxes, but everything was OK, but nothing special. Staff a bit detached and aloof, rooms clean and functional, but uninspiring, and soundproofing poor. I'd probably look for... More 

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Tauranga, New Zealand
Top Contributor
64 reviews 64 reviews
30 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was on a very busy road with a bus stop outside, where we had to park until we found out where to put the car. Parking was underground and secure. Got a good deal for the type of hotel and area, but still quite expensive. Lift on outside of the building didn't go down well with people with... More 

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Germany
Contributor
19 reviews 19 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is a 10mins walk from city centre which was fine for us, and for that a bit quieter. Friendly staff, helped with directions and advice how to reach things . Breakfast more or less in a cellar room with no air and no character here either, which was a disappointment for a 4 star hotel. I thought it... More 

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Tokyo
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

- Reception and bar staff is rude, does not seem to be interested in guests, does not do any effort to help you or make you feel welcome. People in the bar do not speak English, do not want to help you, do not provide any service (Lady did not bring your lunch to the table, puts it on the... More 

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SANTOSSARAY, CUSTOMER SERVICE at Saray Hotel, responded to this review

We are very sorry about your bad feeling with our hotel as we work daily hard with the target of our guest had a completely different impression. That’s is why, in order to obtain all the info regarding your comment and follow it up with every involved department we beg you send us to acampos@h-santos.es check-in and out date, room... More 

Islamabad, Pakistan
Top Contributor
54 reviews 54 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with friends for a night. Location is good, just near the Airport bus terminal stop. Many dining options nearby. Quiet and serene surroundings. Rooms are nice with ample facilities. Beds are comfortable. Lack bedside electric wall outlets. No tea and coffee facilities in room. Bathroom is good and spacious. Reception staff very helpful and courteous. A beautiful garden... More 

Was this review helpful? Yes 1
SANTOSSARAY, Customer Service at Saray Hotel, responded to this review

Dear Guest, Thank you for your positive comment about our hotel. It makes us happy that you have enjoyed your stay with us in Granada and we hope that you return to our facilities. Yours Sincerely More 

Stamford, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is old worldly and very charming. The decor has a distinct Spanish, Moorish touch in keeping with the traditions of The Ahlambra.It is also very comfortable and has an amazing buffet 3 times a day. The hotel rates and food prices are the best value for your money. Extremely reasonable for good quality.The food is great. The staff... More 

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SANTOSSARAY, Customer Service at Saray Hotel, responded to this review

Thank you very much for your beautiful description of our hotel. We are happy you enjoy so much with us. Hope to see you again very soon. Best Regards, Laura F. More 

chester.uk
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked package to include buffet breakfast and parking which proved very good value considering other hotels were charging 15 - 20 euros plus per night for parking. Breakfast had adequate choice and well supplied. Ate at hotel one night..buffet ..but only fair. Room (503) looked towards mountains.and was clean and comfortable . Number 7 bus to Alhambra 2 minutes away... More 

Was this review helpful? Yes 1
SANTOSSARAY, Customer Service at Saray Hotel, responded to this review

Thank you very much for your detailed and kind description of our installations, facilities, sights, food, location and good value. We are happy you enjoy so much with us. Hope to see you again very soon. Best Regards, Laura F. More 

Howth, Ireland
Top Contributor
105 reviews 105 reviews
24 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Booked on HotelTonight at last minute due to travel changes for €70 which certainly was great value. It is a tired 4 star property IMHO and is a bit of a hike to the centre of Granada if you are visiting as a tourist and is on the "wrong side of the river" to the nicest areas of Granada city.... More 

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SANTOSSARAY, Customer Service at Saray Hotel, responded to this review

Thank you very much for choosing our hotel for your stay in Granada and for emphasizing the comfort of our rooms and our installations. It would be a pleasure receive you back and we are sure you’ll have a better experience with the WIFI and the location as once you know the city it is easier to appreciate it. Sincerely... More 

Reading, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 8, 2015

This hotel came with twin beds though we wanted double beds; the twin beds kept rolling away when we did put them together. The cleaners must be given very short amount of time to do their job as the grouting between tiles were orange with mold; the mascara stain i accidentally created was still on the side of the sink... More 

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SANTOSSARAY, Customer Service at Saray Hotel, responded to this review

Thank you very much for choosing our hotel for your stay in Granada and for taking the time to share your feedback. We are pleased you enjoy our location. I beg you to apologize us regarding the cleaning mistake you mentioned. We will address your comment to our Housekeeper to take it into account. We hope to welcome you back... More 

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