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All 130 Granada hotels

Saray Hotel

4.0 of 5 Hotel   |   Paseo Enrique Tierno Galvan 4, 18006 Granada, Spain
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Saray Hotel
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75%
Ranked #51 of 130 hotels in Granada
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 5 days ago
pghs67 California
  • Reviews (639)
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639 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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California
Top Contributor
84 reviews 84 reviews
76 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I'm surprised with the extremely negative reviews, I didn't have any problems at this hotel. I liked the pretty quiet location and outside elevator, beautiful pools. I didn't find it far from the center of town, took me ten minutes or less to the park. I didn't have much interaction with the staff other than the front desk but they... More

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ANTONIO C, General Manager at Saray Hotel, responded to this review

Dear Customer, I appreciate your comments. We are pleased that the location and comfort of our facilities have been to your liking. Yours faithfully More

toronto
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night on March 30th this year with my wife. Although it does look old, the room was spacious, clean, quiet and has a very cool comfortable temperature for sleeping. They do offer a good breakfast buffet. The lobby is spacious and the City Centre is not far away.

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Saint Charles, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The hotel website claims it is a 4 star hotel that is 5 min walk from city center but it is not! It is 15-20 min walk to the city center. Overall, the hotel looked old, lobby was ok, the rooms' size were good but no AC provided in March!! The response we got it is in the 40s at... More

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ANTONIO C, General Manager at Saray Hotel, responded to this review

Dear Customer firstly please accept my sincere apology in view of the dissatisfaction reflecting your comments I regret that the situation of our hotel may not have been what you expected, because is just a few minutes from the shopping center of the city (5-10 minutes) but there is effectively a long walk to the Alhambra, because, as you were... More

Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel today on a special via Hotel.com and discovered that I had the wrong dates booked which were in April. We are not travelling until June and I contacted Hotel.com who were very good and rang the Saray Hotel to see if they would allow me to swap the dates even though it was a non refundable... More

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London
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is in a good location - only 10 mins walk from the city centre and easy to get to other attractions in Granada from this hotel. The rooms were spacious and very clean. The staff were helpful and speak some English so was easy to communicate. We did get the express breakfast for a few days, however this... More

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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

the hotel is nice inside and well situated. The customer service however does not match the surroundings. It seems as though the management are more interested in instant profit than treating their clients well so that they return in the future. I am very dissappointed.

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ANTONIO C, Director General at Saray Hotel, responded to this review

Dear Customer I very much regret your comments about the service provided during your satay in our hotel I would like to know what was the cause of your comments, for which I remain at your disposal in my mail: acampos@h-santos.es Please accept my sincere apologies once again Yours sincerely More

Lincolnshire
Top Contributor
65 reviews 65 reviews
34 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 25, 2014

Good value for money, though the stay was in February, so lower than usual rates were on offer. At the price there was nothing to complain about. The hotel has secure car parking at a reasonable price, the parking is very tight for a large car.

Was this review helpful? Yes 1
Stockholm, Sweden
Top Contributor
90 reviews 90 reviews
37 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 16, 2014

The hotel is quite good situated, just 5 minutes walk, near to the city center. The hotel is fresh and clean and the staff friendly and speaks good English. The rooms are big and nice decorated with a lot of space, the bed was really nice to sleep in.

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New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 4, 2014

I stayed on Saray for 6 nights during my business trip to Spain. This is a 4 star property with beautiful rooms which are lit by natural light. The staff is very helpful and the rooms are very clean. I made the booking from booking.com and the breakfast offered on the website was around 20 euros per day however it... More

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Cardiff
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 25, 2014

This was our 2nd stay at the Saray & on both occasions we have enjoyed the experience. The staff were all friendly & our room was modern & clean. We didn't eat in the hotel restaurant so can't comment on the quality of the food. There is a nice bar area where you can get drinks & snacks. We didn't... More

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Additional Information about Saray Hotel

Also Known As:
Saray Hotel Granada
Address: Paseo Enrique Tierno Galvan 4, 18006 Granada, Spain
Location: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Granada
#17 Luxury Hotel in Granada
#41 Family Hotel in Granada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Saray Hotel 4*
Reservation Options:
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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style
#8 Best Value Hotel in Granada #17 Luxury Hotel in Granada #41 Family Hotel in Granada
Hotel Class
Number of rooms
213

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