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Fontecruz Granada

Gran Via de Colon 20, 18002 Granada, Spain
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Fontecruz Granada
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Ranked #67 of 127 Hotels in Granada
A recent review
5 of 5 stars reviewed 1 week ago
GOGATORSJW Palm Harbor, Florida
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339 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Harbor, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is in an excellent location close to the Cathedral and the mini-bus that goes to the Alhambra, and very close to shopping, landmarks and restaurants. We enjoyed the free coffee and tea in the lobby. The front desk staff was very friendly and helpful. We had a very large room for 3 persons with skylights. It was very... More 

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fontecruzgranada, Manager at Fontecruz Granada, responded to this review

Dear Guest, First of all, thank you for taking your time to write us and give your advice. We also want to thank you about your kind comments related to your lovely stay in the city, our great location and services provided in the hotel. We have already shared all your positives comments to all the departments involved, because we... More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 2 weeks ago

Amazing, friendly, boutique hotel smack in the middle of the action in Granada. Roof top bar with Alhambra Views, great vodka and tonics, spacious comfortable rooms with great aircon (was 40 degrees Celsius during our stay) wifi was fast and no drop outs. Breakfast was buffet style, including cooked items that we didn't have due to the amazing bread with... More 

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fontecruzgranada, Manager at Fontecruz Granada, responded to this review

Dear Guest, First of all, thank you for taking your time to write about your experience in our Hotel. We also want to thank you about your nice comments related to your lovely stay in the city. We have already shared all your positives comments to all the departments involved, because we though it is the best way to improve... More 

Cape Town, Western Cape, South Africa
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A very Strange hotel, with a great location, and nice reception. Rooms are spacious and very modern. so in all it should have everything going for it. BUT, there was a disgusting strange smell lingering around and inside the hotel at all times. The Internet was exceptionally slow, and when complaining, they just reset the WI FI and said nothing... More 

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Marta G, Manager at Fontecruz Granada, responded to this review

Dear client We apreciate your comments and reviews about your stay in the hotel. They are all constructive and well received. Improving each day and customer satistaction is our aim, so that we try to work hard every day to achieve it,. I would like to apologize because of the bad impression due to the room service food, and I... More 

new York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just return from Granada and a stay at the Fontacruz Hotel. Small and charming hotel in an excellent location. The staff at the hotel were extremely friendly and helpful with whatever you needed. They have a great rooftop deck which has a magnificent view of the Alhambra. I would definitely recommend staying at this hotel

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Marta G, Manager at Fontecruz Granada, responded to this review

Dear Jamiednewyork, Thank you for your kind comments about your stay in the hotel during your visit in Granada. We appreciate your interest and your nice opinion about the staff and the hotel facilities. We continue working hard every day to improve our services and achieve customer satisfaction and comfort Do not hesitate to contact us next time you come... More 

Reigate
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 27, 2015

Excellent location for town and Alhambra. Rooftop terrace. Local places sell much cheaper breakfast just across street. Modern. Clean. Our room had open plan bathroom which wasn't ideal....head for Poe bar for amazing tapas free wuth drinks.

Was this review helpful? Yes 1
Marta G, Manager at Fontecruz Granada, responded to this review

Dear Jacquelois We thank you for your nice comments about your stay in the hotel and the location during your visit in Granada. We work so hard every day in order to improve and achieve customer satisfaction. The rooftop terrace offers to you an excellent picture to the Alhambra, Cathedral and Sierra Nevada and it is a comfortable space to... More 

Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 19, 2015

We ended up staying at the Fontecruz by accident as our original hotel had made a mix up with our booking so we needed somewhere to stay,we ended up walking in off the street this ended up being the best hotel stay on our 2 month trip. Staff were friendly, room's were great size and beds were so comfortable I... More 

Was this review helpful? Yes 1
Marta G, Manager at Fontecruz Granada, responded to this review

Dear Sirs, Thank you for your comments about your stay in Granada and our staff. We work so hard every day in order to achieve customer satisfaction and comfort We apologize about your inconveniences with the WI FI network, we are going to work on it and try to solve this incident. Do not hesitate to contact us next time... More 

Taipei, Taiwan
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 9, 2015

I stayed at this hotel for only one night. The staff was nice and very friendly. Location was great. Room was clean. Price was very reasonable. I slept very well. Thats all I can remember. It is no doubt a 5 star hotel. I may stay there again if visiting Granada.

Was this review helpful? Yes
Marta G, Manager at Fontecruz Granada, responded to this review

Dear Sirs, Thank you for your kind comments about your stay in the hotel during your visit in Granada. We work so hard every day in order to improve and achieve customer satisfaction and comfort Do not hesitate to contact us next time you want to visit the city. We look forward to seeing you back again in Fontecruz Granada.... More 

Bronxville, New York
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 25, 2015

Spent two nights here while exploring the city of Granada and cannot imagine any other boutique hotel in this city having a more superb staff, hands-down! Front desk, especially Adrian and Maria, were fantastic with everything from providing a converter (we travel with far too many electronic devices), to making (and, at our request, changing) reservations for flamenco shows, to... More 

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Pittsburgh
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 25, 2015

All the staff at the front desk went out of their way to be smiling, friendly and helpful. Staff in restaurant left a bit to be decided. Not as engaging as rest of staff and service was slow. While it was a nice breakfast it could have been better. Limited fruit and only one cereal option. Nice selection of meats... More 

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Milton Keynes, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 24, 2015

The rating is poor on overall value, the hotel staff were very warm and friendly but despite several absolute assurances that spa services had been booked they could not deliver as agreed and took an uncomfortable and tough stance on compensation when they clearly messed up our special weekend. They claim a 5 star rating and whilst this might be... More 

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