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2.0 of 5 Hotel   |   Los Fresnos 9 | Urb. El Pinar, 29620 Torremolinos, Spain
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Ranked #48 of 74 hotels in Torremolinos
A recent review
3 of 5 stars Reviewed October 1, 2013
angelajayne Birmingham, United Kingdom
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124 people have reviewed this hotel

Traveler rating
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18
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Worthing, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I have read many of the previous reviews & initially thought, it can't be that bad here but sadly it is not good. I agree you only get what you pay for & the prices here are not 4 star, but there is a lot wrong with this hotel. The room we had (405) was barely adequate with just the... More

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Zen H, Community Manager at Hotel Zen, responded to this review

Dear Customer, Thank you very much for your comments about our Hotel. Sorry to hear that we have not reached your expectations. We will take note of all your suggestions to offer quality service to our guests. Sorry for the inconvenience. Best regards, More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2014

Stayed here one night before flying from the airport. Booked because of proximity and price, before having seen a lot of the reviews. We approached with some trepidation, having read of others' experiences. Happily, it was not awful. One room had a standard double, smelled of stale smoke, but was clean and the bathroom was also clean, and the shower... More

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Zen H, Community Manager at Hotel Zen, responded to this review

Dear Customer, Thank you very much for sharing your experience on Tripadvisor. We will take your feedback to provide quality service to our guests. We currently offer courtesy bus service to the beach and accessible to our customers. We hope to have you back with us on your next visit to Torremolinos. Best regards, More

Andechs, Germany
Top Contributor
58 reviews 58 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed January 8, 2014

I am afraid I must agree with most of the bad reviews here. Although the staff were very friendly and cheerful, this was one of the least comfortable places I have ever stayed (and I typically stay in cheap, low-budget, no-frills places). The bed linens were stained and had cigarette burnsthrough them, the mattresses were about as comfortable as sleeping... More

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Zen H, Community Manager at Hotel Zen, responded to this review

Dear Customer, We regret not meeting your expectations during your stay with us at Hotel Zen Either your incidents could be reported on receipt param be eliminate with in situ. We will take note of your suggestions. Sorry for the inconvenience. Kind regards, More

Spring Hill, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 12, 2013

I don't understand the good ratings for this hotel, from which I pre-booked a 1 night stay here for our first night upon arriving in Spain from U.S., and planned to reserve a room for our last night in Spain before flying back. Our first night changed our mind about where to stay the last night. I'm a no frills... More

Was this review helpful? Yes 1
Birmingham, United Kingdom
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 1, 2013

My partner and I have just returned after a 5 night stay at the Zen hotel. After reading the reviews on Trip Advisor we were quite anxious about our stay, expecting dirty rooms, broken furniture etc. Yes the photos on the website do need updating as they do give a false picture - some of the plants in the outside... More

Was this review helpful? Yes 2
Zen H, Community Manager at Hotel Zen, responded to this review

Dear Customer, Thank you for recommending Hotel Zen Tripadvisor users. Generally disgruntled customersare who are more motivated to share their opinions. We invite all guests to share their impressions of your stay. We invite you to follow us on Facebook neustra page. Kind regards, More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2013 via mobile

Just come back from a few days at Hotel zen for a girly holiday and can honestly say it was a lovely experience. It is cheap so don't go expecting gourmet food and mini apartments or a fancy spa but the room was clean and re-cleaned every day. It had lovely decor which was very traditional Spanish which personally I... More

Was this review helpful? Yes 1
Scotland
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 27, 2013

My husband and I stayed here for 4 nights in August. Honestly, we were disappointed. When I looked at the pictures online beforehand I thought we'd booked a lovely wee place, but this was not quite the case. The first room we stayed in was a good location, airy and close to the pool area...however the radiator was leaving large... More

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Zen H, Community Manager at Hotel Zen, responded to this review

Dear Customer, Thank you for choosing Hotel Zen for your stay. We will take note of all your feedback to continue to provide a great value to our guests. Sorry for the inconvenience. Kind regards, More

Marbella, Spain
Contributor
19 reviews 19 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 24, 2013

Once upon a time, this Hotel have had glorious days! The builder of the hotel have had eyes for details, hand painted tiles, fountains, inside courtyards, wooden doors with carvings etc. BUT that is YEARS AGO!!! Today the tiles are cracked, many are simply missing, the flowers are either totally dead or dying, the fountain has dried out and have... More

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Zen H, Community Manager at Hotel Zen, responded to this review

Dear Anne, We deeply regret your room incident. As many customers mentioned in other reviews the rooms are remarkable for their cleanliness. In front were willing to help for any problem about the room. We could not give him room with double bed because it was not possible for reasons of availability. We can not take responsibility for the state... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 16, 2013 via mobile

Unless you are a teacher and have a party of high school kids on a budget tour of Spain don't stay at this hotel!!! The rooms are dirty, (suspect brown stains on white towels...), the air con only works when it wants to, of there is a bath in the room don't expect to use it as the hotel do... More

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Zen H, Community Manager at Hotel Zen, responded to this review

Dear costumer, We regret that you did not enjoy your holiday with us. With regard to cleaning, we work very hard every day to provide the best service to our customers, as evidenced by the opinions of the majority of our customers in Tripadvisor: they consider us an 'Excellent' or 'Very Good' hotel. We hope you give us another opportunity... More

somewhere in Ontario
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 14, 2013

We stayed here in July 2013. Rooms are very very basic, no fridge, little toiletries. Staff is very helpful and we thank them for welcoming us. The children enjoyed the pool. They offer breakfast, which is very handy, as the hotel is not very close to restaurants. For a very short stay, the hotel is OK. Good price.

Was this review helpful? Yes
Zen H, Community Manager at Hotel Zen, responded to this review

Dear costumer, Thank you for share your opinion on TripAdvisor. We like to know that you enjoy our hotel. Hope to see you here again soon. You can follow our news on Facebook. A greeting More

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Additional Information about Hotel Zen

Also Known As:
Hotel Zen Torremolinos, Costa Del Sol, Spain
Address: Los Fresnos 9 | Urb. El Pinar, 29620 Torremolinos, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #48 of 74 hotels in Torremolinos
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Zen 2*
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