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Diverhotel Marbella

Ctra de Cadiz Km 189, 29600, Marbella, Spain (Formerly Pinomar Playa Hotel)
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1 room 1 adult
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Diverhotel Marbella
Diverhotel Marbella
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527 Reviews from our TripAdvisor Community

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Preston, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were wrongly recommended this hotel by a travel agent for a girls holiday to marbella and it couldn't have been further from our expectations, three young girls and we were placed in a dinosaur hotel with families of spanish people. This was not ideal and the entertainment was also in spanish and hardly any of the staff spoke english... More 

Helpful?
1 Thank julygirls L
P-Stor, cm at Diverhotel Marbella, responded to this review

Thank you so much for sharing your experience with us. Please know that it is our aim that you spend the best days of your holidays with us and this is what we are working for and trying to improve every day. One of the big problem of the entertainment programmes is that we have three different principal tourist markets,... More 

Coleraine, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed September 16, 2015

Worst ever holiday, no lift to first floor and no porter or assistance to help with luggage. food poor and usually lukewarm- lots of under cooked meat and chicken, heat your own in the microwave, bedroom cleaned and fresh towels daily.terrible entertainment supplied by activities crew who did not attempt to speak English. grumpy lifeguard who lifted towels belonging to... More 

Helpful?
Thank adeline211
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guests, Thank you for your time invested to provide your feedback regarding our hotel. The reviews from our guests become very useful to evaluate and improve our quality in service. I also appreciate you have chosen our resort to spend your holidays. We will keep working hard to give the best quality to all our guests. We stay at... More 

Travelers are raving about these Marbella hotels

Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 26, 2015

When we arrived, we've been given a shoe box instead of a room. I'm not even joking it was so tiny with no balcony and barely any space to move. We had to pay extra to upgrade it. The other room was ok. So when you booking make sure you check that its not standard room you booking, otherwise you... More 

Helpful?
Thank Maria D
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. I am certainly sorry about your stay was not all what it could have been. We regret... More 

Wigan, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 26, 2015 via mobile

Me & my 10 year old son have just returned from a weeks stay here! Perfectly clean room, food amazing! We stayed in the dinosaur building had no balcony! One of the lifeguards asked us was we English then said WE are not allowed to play ball in the pool. The Spanish are all extremely rude!!! Manners cost nothing!!!

Helpful?
3 Thank SarahBobs28
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guest, First of all thank you for your review and that through this we have the best way to learn about the experiences of our guests during their vacation, understanding the perception towards getting a product to suit you. We will take note of the topics tells us to try to improve them. Thanks and we will be delighted... More 

Lisbon, Portugal
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 24, 2015 via mobile

Very acepted quality price,a tree stars hotel but some employers make 4. Im portuguese so i try to wanderstand the spanish or another language when im in other land, if í Was from UK..... to dificult.indicated for good time with My soons

Helpful?
1 Thank paulo f
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guests, First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. Alejandro Castillo Gerente Diverhotel Marbella More 

Torquay, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 26, 2015

Was a wee bit dubious about this hotel after reading so many negative reviews,but hey how some people get it so wrong. Great staff especially animation team,so much fun to be had day and night.Lovely choice of food,rooms clean and tidy,super pools inside and out,can not fault it at all.A 3 star means a 3 star so you get what... More 

Helpful?
6 Thank kayeconnor
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guest, Dear Guest, First of all thank you for your review and that through this we have the best way to learn about the experiences of our guests during their vacation, understanding the perception towards getting a product to suit you Our staff will be delighted to read your positive comments. Thanks and we will be delighted to welcome... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 19, 2014

Stayed with a large group for hen party. On the whole the food and hotel was as expected for the money. It very much caters for Spanish families and got the impression this is the way they would like to keep it. We were all allocated rooms with only two beds (for three people), very small and no balcony. Generally... More 

Helpful?
1 Thank Sun2014123
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guest, First of all thank you for your review and that through this we have the best way to learn about the experiences of our guests during their vacation, understanding the perception towards getting a product to suit you. We will take note of the topics tells us to try to improve them. Thanks and we will be delighted... More 

Mirfield, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 17, 2014

Just returned back from the diverhotel ..its very spanish hotel but value for money ...we made our own entertainment...defo recommend for cheap cheerful hotel ..recommend the slide if u get stuck go on your belly feet first you go like a torpedo ...

Helpful?
4 Thank 343linda
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guest, First of all thank you for your review and that through this we have the best way to learn about the experiences of our guests during their vacation, understanding the perception towards getting a product to suit you Our staff will be delighted to read your positive comments. Thanks and we will be delighted to welcome you again... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 6, 2014

Stayed here for 5 nights on a girlie break. The all inclusive was ok, didn't struggle for anything to eat but would have been much better had it been hot. Food was always luke warm which wasn't very appealing. The hotel is a taxi ride out of Puerto Banus and Marbella which can be quite costly. The rooms were very... More 

Helpful?
2 Thank Girliebop
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guest, Thanks for your comment. Unfortunately it has not been one hundred percent satisfied in our hotel, it is a pity I have not informed at the time because we had done everything possible to remedy, I said for you. Of course we will take note of the points indicates for improvements. We hope to see you again in... More 

chunk1985
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed October 1, 2014

Stayed here for 3 nights on a hen weekend with 17 other girls in September 2014. Its a pretty basic hotel. All inclusive was fine, always something to eat. Staff were friendly but the hotel was mainly used by spanish families. Had a couple of issues with the lifeguard and keeping towels on sunbeds and don't be fooled by the... More 

Helpful?
1 Thank chunk1985
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guest, Thanks for your comment. Unfortunately it has not been one hundred percent satisfied in our hotel, it is a pity I have not informed at the time because we had done everything possible to remedy, I said for you. Of course we will take note of the points indicates for improvements. We hope to see you again in... More 

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