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Gran Melia Don Pepe

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Jose Melia s/n, 29600 Marbella, Spain
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Gran Melia Don Pepe
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Gran Melia Don Pepe
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847 reviews from our community

Traveler rating
    502
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    83
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Solihull
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was the second time we had stayed at The Don Pepe and it just keeps getting better! My husband & I had 5 wonderful days away and had a seaview room on the 5th floor. Rooms are lovely and clean and very nicely furnished, the bathroom is a little small but it was fine for what we wanted. We... More 

Was this review helpful? Yes 1
A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW

This hotel is a five star hotel that need lots of improvement when it comes to the level of service. We had a great stay but where constantly disturbed by mistakes when it came to what should be included or not (breakfast), bad service at the pool bar, bad quality of food at the pool bar and we where charged... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 3
Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Just back from a fab 4 day break for my son's 16 birthday. Stayed on the 7th floor and had red level. The red level staff were excellent- Yasmine, Carmen, Dominique and of course Rodriguez. The rooms the food, the spa, the pool, the list goes on. They even made a cake and gave my son a birthday card. Cant... More 

Was this review helpful? Yes 1
Huddersfield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

the hotel was superb, from the moment me and my family arrived until the moment we left we were made to feel 100% welcome. the hotel was safe and secure, the pool staff were friendly and efficient and the food was excellent. Reception even when busy acknowledged you were waiting so you knew you were noticed.I will definitely be returning... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
Belfast, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent staff ,quality furnishing & good food ,.bathrooms however, are rather small. It should be noted that the Melia rewards scheme re. late checkout only applies when the hotel is not fully booked.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 2
abel_lopez_ybarra, Director de Relaciones con Clientes at Gran Melia Don Pepe, responded to this review
Google Translation

Estimado Donald B, Ante todo darle las gracias por haber empleado su tiempo en escribir su opinión en Tripadvisor sobre... More 

Lausanne, Switzerland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

In general our stay was excellent. The staff and the manager are always present to look after the client. The water of the outside swimming pool was a little bit cold. The pianist is excellent. The Food at the T.Bone restaurant wonderful Abel and Jesus Lopez always present with our desire Saad is Great General Manager, present in the Hotel... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 2
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Patrick A, I would like to thank you so very much for your kind review of the hotel on Tripadvisor. It is pleasing to know you enjoyed the overall experience and especially the pianist. Although the outdoor pool was not warm enough for a swim, I hope you enjoyed the indoor one. Thank you for your kind words about... More 

Madrid, Spain
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

By all means, do not miss the opportunity of spending some time in this wondrous hotel. The indoor swimmingpool, the cafe opposite the beach, the outdoor swimmingpool, the rooms, the whisky bar, the buffet breakfast... the service. Everything was perfect from beginning to end. It is worth every single euro and more. I'm planning to buy an apartment in Marbella... More 

Was this review helpful? Yes 1
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Mer2071962, It was an absolute pleasure coming across your lovely words on Tripadvisor, thank you for taking the time to write a review about the hotel. I am so pleased to know you enjoyed your stay with us so very much. I am glad to hear you liked our facilities very much, such as the the indoor swimming pool,... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

had a wonderful few days in the hotel. I was working so did not get to experience the hotel in full. Great breakfast, beautiful bedrooms and friendly staff.The hotel has a super location, lots of bars restaurants and shops in the immediate area and a lovely promenade and the back.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
abel_lopez_ybarra, Red Glove Manager at Gran Melia Don Pepe, responded to this review

Dear Thank you for taking the time to write a review about our hotel on Tripadvsior. We hope that you business trip was successful, and although you visited us throuhg bsuiness and not purely pleasure, I hope you come back to experience the whole atmosphere, as we have many goods and facilities to offer our guests. I am grateful for... More 

Reading, United Kingdom
Contributor
20 reviews 20 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very elegant, nicely decorated, beautiful pool and outside bar/restaurant area (so is inside), but the service could be better.. Wasn't very impressed having to queue every time we wanted to speak with someone at the reception or concierge desk. Very convenient having to be on the beach and close to everything. Although, the restaurant menu was pretty basic, so we... More 

Was this review helpful? Yes 3
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Ina S, Thank you for taking the time to share your experience on Tripadvisor during your stay with us. While, I am pleased to learn that have enjoyed your stay, I am sorry to hear that the level of the quality of service that you have met, did not fully exceed your expectations. I am always appreciative to recieve... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 3 weeks ago

Way overpriced. This hotel is a 3 or 4 star in the States and at 400 Euro was ridiculously overpriced. Small mediocre pool, a short walk from the beach. I will say the breakfast was very nice and the staff was very accommodating. Our room AC wasn't working despite telling them that it wasn't working when we checked in. They... More 

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