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All 77 Marbella hotels

Gran Melia Don Pepe

5.0 of 5 Hotel   |   Jose Melia s/n, 29600 Marbella, Spain
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80%
Ranked #12 of 77 hotels in Marbella
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Zillis1
  • Overview
  • Reviews (621)
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  • Room tips (125)
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621 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Really enjoyed our stay at this hotel. Nice room but a little small. Fantastic buffet breakfast. Tahini was amazing, the setting and food. One problem was that we couldnt get down to the beach and promenade with a buggy, no ramp or lift and it takes a while to walk around from the front of the hotel. Overall we had... More

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Ireland
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A genuine 5 star hotel. Facilities are top class, food in several of the restaurants was very good. The key to the hotel is the level of positive, friendly, helpful service provided by a great team of staff. This is how it is done, a real benchmark other supposed 5 stars in Marbella should measure themselves against.

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a superior room at a high rack rate.Nicely furnished but the size of a dolls house.Bathroom -one person at a time.Complained but reception/ house manager chose not to do anything about it although they could have.Rest of facilities good but spoilt by uncaring attitude.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 2
Buenos Aires, Argentina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Gran Meliá Don Pepe for a much-too-short stay of four nights and were constantly surprised by the wonderful accomodations and friendly staff that made our time there a true delight. Everyone there, from Valentina who greeted us and showed us to our room, to Abel the Red Glove Service manager, to Peter Pan (aka Sandro) and... More

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abel_lopez_ybarra, E:Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Diego SN, Thank you for sharing your wonderful experience at our hotel Gran Meliá Don Pepe with other people all over the world. We are delighted to hear that you have enjoyed the hotel and the facilities like our menu at the Pool Bar "Liquid Garden" where we offer a big variety of high quality food. We are so... More

Beverley, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Gran Melia Don Pepe in June, in Red Level Superior Sea view Rooms. From the moment you arrive, everything says you have arrived at a hotel that understands how to deliver a luxury hotel experience. You start with the red carpet entrance, the lobby with its water features, & champagne bar, followed by Abel the Red level... More

Was this review helpful? Yes 5
abel_lopez_ybarra, Gerente at Gran Melia Don Pepe, responded to this review

Dear Deborah M, Thank you for taking time to share your experience and observations about the Gran Melia Don Pepe. I'm glad to see that overall you enjoyed our service as well as the warmth Spanish hospitality of our staff. As we are consistently looking for ways to improve our service and provide our guest a unique experience and genuine... More

Marbella
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My sister and I are coming every year once or twice to gran Melia Don Pepe in Marbella for already twenty years, it is our second home! The personal does know us and treat us like princesses. The personal is steady, that's a good sign. I hope we can come still many years to Gran Melia Don Pépé!

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
abel_lopez_ybarra, Gerente at Gran Melia Don Pepe, responded to this review

Dear Marleen D, The growth we’ve experienced over the years is because of customers like you, who faithfully support and are always satisfied of the personal service and facilities we pledge to provide to our guests. We appreciate your trust, and we’ll do our best to continue to give you the kind of royal service you deserve. We hope to... More

Marbella
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is well furnished and the staff are superb. The red Level sith sea view was not available when I booked but I was offered aroom with walk in shower on the mountain view side...I regret not taking this but I was not made aware that there were no walk in showers . Both my daughter and I ennjoyed... More

Review collected in partnership with Melia Hotels International

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abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Mary J, Thank you for taking the time to share your feedback with us. We are delighted to hear that the hotel facilities have met your expectations. We are also glad to know that you enjoyed the services our staff had to offer. I will transmit personnally the message to the whole team. We are looking forward to seeing... More

Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 weeks ago

Excellent location you can walk into Marbella along a lovely promenade, and a short taxi drive to Puerto Banus. Lovely grounds and pool area, staff are friendly and very helpful, Raul & Raphael who work around the pool area are worth a mention as being extremely helpful. The breakfast is served at a leisurely pace with an excellent selection to... More

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abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Jennifer W, We are delighted to know that you had a great experience at the Gran Melia Don Pepe for the fourth time. We are glad that you enjoyed our property, the different amenities we offer and that you found our staff very friendly and helpful. Our goal is to always exceed our guests’ expectation and we thank you... More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I have just returned from 3 days at the Don Pepe for our honeymoon. Having stopped in a Melia and Gran Melia hotel before we were expecting perfection! The start of our disastrous trip was with no romantic package being put in our room and it took us to call our red level service to provide it.... More

Was this review helpful? Yes 2
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Marie H, Greetings from Gran Meliá Don Pepe! Thank you very much for taking part of your precious time to give us your feedback through Tripadvisor. Your comments can only help us improve. Our main goal is to over exceed our guests expectations. I am extremely sorry that on this occasion, our food hasn´t been up to the expected... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Just back from a week in the Gran Melia Don Pepe. Absolutely fantastic. Great location. Fabulous gardens around the pool. Walk down to the promenade and you are on the beach. Promenade ideal for walks either to Marbella or Puerto Banus. Rooms were perfect. Breakfast was really great and absolutely no rush in the mornings. What makes the hotel really... More

Was this review helpful? Yes 1
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Additional Information about Gran Melia Don Pepe

Address: Jose Melia s/n, 29600 Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Don Pepe 5*
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Also Known As:
Gran Melia Don Pepe Hotel Marbella
Gran Melia Marbella
Gran Melia Hotel Marbella
Don Pepe Marbella
Don Pepe Hotel Marbella

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Marbella #5 Luxury Hotel in Marbella #8 On the Beach Hotel in Marbella #8 Business Hotel in Marbella #8 Romantic Hotel in Marbella
Hotel Class
Number of rooms
193

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