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Puente Romano Beach Resort Marbella

Certificate of Excellence
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Bulevar Principe Alfonso von Hohenlohe s/n, 29602 Marbella, Spain (Formerly Hotel Puente Romano)
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20% off room rate
Best prices for: 1 room 1 guest
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Puente Romano Beach Resort Marbella
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Puente Romano Beach Resort Marbella
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635 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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    (178)
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There are newer reviews for Puente Romano Beach Resort Marbella
See the most recent reviews
kilkenny, ireland
Contributor
12 reviews 12 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 13, 2011

Stayed at this hotel with some friends from thr company i work with. It is a lovely hotel, very well laid out, but the service was terrible from the staff on the infomation desk, they bearly answered you before turning their back on you. No water available unless you wanted to pay 6.50 for a small bottle from the mini... More 

Was this review helpful? Yes 6
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear Guest, Thank you for sharing your comments with us. I do apologise for the inconveniences you encountered during your recent stay with us. We are very concerned over your complaints, especially since the team and the management are dedicated to providing our guests with unparalleled service. In this case, I am very sorry that we fell short of achieving... More 

London
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 13, 2011

Great location, near to the beach, near to good restaurants at hotel and also outside in nearby towns. Good 5* star quality hotel and recommended. Very friendly staff in reception, at bar, at restaurant (s), etc. The quality of the room we were in was very good, however the location, we were in C171 which was above the underground car... More 

Was this review helpful? Yes 1
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear guest, Thank you we appreciate your comments about your stay at the Hotel Puente Romano. It is always a great pleasure to receive positive feedback. Please rest assured that we are very serious in listening to our guests in order to continuously meet your needs and improve our service and product. Concerning your remark about the sun chairs on... More 

Hampshire
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 10, 2011

We loved the Hotel. The service was great at reception and in the restaurants. We had a lovely room over looking the smaller pool and found the breakfasts really good and despite getting there just before it closed found the staff still welcoming and food good. Only negative is that the charge hotel guests to use the beach club pool... More 

Was this review helpful? Yes
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear guest, Thank you we appreciate your comments about your stay at the Hotel Puente Romano. It is always a great pleasure to receive positive feedback. Please rest assured that we are very serious in listening to our guests in order to continuously meet your needs and improve our service and product. Concerning your remark about the sun chairs on... More 

Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed May 27, 2011

Having just returned from a relaxing girls weekend away staying at The Puente Romano Hotel, I had to write to tell you how much we all enjoyed our stay. We arrived very late on the the friday night so were a little weary but the friendly and helpful reception staff dealt with our check in very swiftly and smoothly. We... More 

Was this review helpful? Yes
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear Guest, On behalf of the entire team, It was a pleasure to look after you during your recent visit to the Hotel Puente Romano. We appreciate your kind comments regarding your stay with us, it is always a pleasure to receive such positive feedback. I will share your opinion about our property with the rest of the team, whom... More 

London
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 19, 2011

Stayed at Puente Romano for 1-week to enjoy a week of sun, sport & good food & stay in a good location not far from Puerto Banus & found all these. So the hotel is very clean & the grounds are pretty. The room was a great size but fairly dark & the view from the balcony was fairly uninspriring... More 

Was this review helpful? Yes 1
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear guest, It was a great pleasure to look after you during your recent stay at Hotel Puente Romano and for succeeding to make your holiday memorable. Your remarks mean a great deal to us and we appreciate and value your opinion about our property, service and staff. We are mindful of the fact that it is only by receiving... More 

London, United Kingdom
Top Contributor
117 reviews 117 reviews
34 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed May 18, 2011

Stayed here for 3 nights with my husband’s company as part of a reward for employees hitting targets. The hotel is spread over a large area and it can take a while to orientate yourself. We stayed in a lovely garden view room, a couple of mins walk from the beach. The room was well decorated in light colours. The... More 

Was this review helpful? Yes
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear Guest, Thank you very much for having chosen the Hotel Puente Romano during your stay in Marbella. We are delighted to learn that you found our service and hotel to your entire satisfaction. I appreciate your kind remarks about our property and it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and... More 

London, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 15, 2011

My friend booked a last-minute holiday for a 5 day break to celebrate her birthday and provide me with a much needed respite. I had actually emailed the hotel website almost a week in advance, alerting them that her birthday was the day after arrival and requested that they make a bit of a fuss of her. No response or... More 

Was this review helpful? Yes 3
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at Hotel Puente Romano. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies. I would like to reiterate my concern over your complaints, especially for not acknowledging the email that was sent to our attention concerning your... More 

Winchester
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 3, 2011

Lovely hotel - peaceful, super room - what a shame about the restaurant! Overpriced and a limited choice from the menu. Also the same Nora Jones CD playing on a loop on both nights that we ate in. Poor value in terms of the food - otherwise, a lovely hotel.

Was this review helpful? Yes 2
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear Guest, Thank you for having chosen the Hotel Puente Romano during your stay in Marbella. On behalf of all the staff, I wish to thank you for your comments. We are delighted to learn that you found the Hotel lovely and your accommodation comfortable. I am quite disappointed about your experience regarding our Restaurant, your observations have been taken... More 

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2011

We loved it and spent 3 nights in a fabulous room with a lovely wiew. Best to always ask for the recently refurbished rooms and check you are not near the loading bay for the bar. We followed this advice and were delighted with our large bright and spacious room. The breakfast was magnificent with every possible choice with great... More 

Was this review helpful? Yes 2
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear Guest, On behalf of the entire team I wish to thank you for your kind comments about our property and for finding the service efficient and your accommodation comfortable. We endeavor to provide warm and personal attention and I trust we succeeded in making your stay memorable. We look forward to welcoming you back in the not too distance... More 

Miami, Florida
Top Contributor
142 reviews 142 reviews
40 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed March 25, 2011

Great architecture, rooms are very large, garden is very nice, bar is very cozy and staff is very nice. In march the hotel is completely empty, breakfast was excellent. Very comfortable hotel, only downside is walking to the rooms under the rain, it happened to me. Will definitely come back with the family.

Was this review helpful? Yes 1
HotelPuenteRomano, Gerente at Puente Romano Beach Resort Marbella, responded to this review

Dear Guest, On behalf of entire team, it was a great pleasure to look after you during your recent stay with us. Thank you for finding the service and the friendliness of staff to be efficient and your accommodation comfortable. I hope you will choose the Hotel Puente Romano as your home from home on your next visit to Marbella... More 

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