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AC Hotel Malaga Palacio by Marriott

4.0 of 5 Cortina Del Muelle 1, 29015 Malaga, Spain
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#15 of 91 Hotels in Malaga
972 Reviews 4 of 5 stars
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AC Hotel Malaga Palacio by Marriott
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AC Hotel Malaga Palacio by Marriott
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972 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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uk
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stay here for 4 nights and really location couldn't be better for city and beach , rooms very good my only gripe is that there is no safe in the rooms . The roof terrace was amazing with fantastic views over Malaga and port , here again I think a little attention could be done in the way of sun... More

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Bern, Switzerland
Top Contributor
143 reviews 143 reviews
40 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Located near the cathedral, hotel AC Palacio is very convenient for exploring Malaga. The breakfast can be chaotic when the masses descend but the staff is friendly and helpful. Although listed as a four star, that may be remembering its earlier days since it is an older building that is in need of some refurbishment. Try to avoid a room... More

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AC_MAP, Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, Thank you very much for sharing your experience with Trip Advisor Community. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. We inform you that the hotel has an additional breakfast room when we have higher occupancy. Please excuse us for the inconveniences... More

Jaen
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location, great roof terrace, average room, good room view (overlooking port). Terrace with no furniture, not so clean behind the doors. Chocolates on first night only. Lots of staff standing around lifts but no-one when wanted. Bit concerned when key card wouldn't work and was told my name instead of being asked what it was. Nobody to carry bags... More

Was this review helpful? Yes 1
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, First of all, thank you for sharing your comments with us. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. As you can imagine, I am very dismayed to hear that we did not exceeded your expectations during your stay with us mainly... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed for 3 nights early September before getting the train down to Seville. We have stayed here 4 times now and has always been good. Centrally located, good rooms, very good breakfast and good reception. If only they had safety deposit boxes in the rooms then it would score a 5 from me!

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AC_MAP, Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. Our aim is to satisfy all individual needs and to ensure that all our guests will keep a most memorable experience. Best regards, More

Belfast
Contributor
14 reviews 14 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night at the end of a long holiday on the coast - absolutley loved it. Room was spotless, service impeccable from all staff, no problems with lifts, rooftop bar amazing and breakfast satisfactory for us as we had an early start for the airport. Arrived home Sunday - booked on Monday for a long weekend here in... More

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AC_MAP, Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, Thank you for taking the time for sharing your experience with the AC Hotel Malaga Palacio. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance or if you... More

Belfast
Top Contributor
106 reviews 106 reviews
25 hotel reviews
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed 1 week ago

Firstly, the location is hard to beat - the hotel is very central and we did enjoy having a sea view. However, there were a number of things that tainted our view of the hotel, and leads me to giving an overall poor rating. Note that this rating is taking into account the price we paid and the expectations that... More

Was this review helpful? Yes 1
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, Thank you very much for sharing your experience with Trip Advisor Community. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. As you can imagine, I am very dismayed to hear that we did not reach your expectations during your stay with us.... More

London, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here on Friday to celebrate our Wedding Anniversary. Lovely hotel, friendly and helpful staff, perfect location. We were lucky enough to be upgraded to a suite - what a treat, beautiful rooms with a great view. Roof top bar has great views, but does get extremely busy (not surprisingly). Would certainly recommend this hotel and... More

Was this review helpful? Yes
AC_MAP, Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, Thank you for taking the time for sharing your experience with the AC Hotel Malaga Palacio. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance or if you... More

Birmingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed 1 week ago

All you read about this hotel, good and bad, is actually true! It has so much going for it, yet so much to improve on. Ahead of telling you the good stuff and the need to improve stuff, I will remark on Malaga itself, my husband and I spent four lovely days in the town and fell in love with... More

Was this review helpful? Yes
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, Thank you very much for your comments and for sharing your experience with future guests. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. We do really appreciate your comments and we will take them as occasion to discuss this point with the... More

London, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have just returned from a lovely long weekend to Malaga. I booked this hotel down to the positive reviews on trip advisor. The hotel was in the perfect location for exploring the old part of Malaga for the first time. We had two double rooms on the 3rd floor and while there were no sea views we had views of... More

Was this review helpful? Yes 1
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you for your comments. We appreciate your feedback. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice welcome by the lady at reception. Great room with a superb view. Only thing for the General Manager to note is the service on top floor is disappointing and very slow. Plenty of staff but not interested in guest willing to spend money on what is a great roof top bar and pool. Get it sorted ! :)

Was this review helpful? Yes
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, Thank you very much for sharing your comments with future guest. We appreciate your feedback. We are very sorry to hear you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. Our director of F&B will personally take... More

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Additional Information about AC Hotel Malaga Palacio by Marriott

Address: Cortina Del Muelle 1, 29015 Malaga, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel Malaga Palacio by Marriott 4*
Number of rooms: 214
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Also Known As:
Ac Hotels málaga
Ac Hotel málaga
AC Hotel Malaga Palacio By Marriott Spain - Costa Del Sol

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