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AC Hotel Malaga Palacio by Marriott

#18 of 89 Hotels in Malaga
Certificate of Excellence
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Cortina Del Muelle 1, 29015 Malaga, Spain
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AC Hotel Malaga Palacio by Marriott
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1,205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here one night en route from AMS to Marbella. Our flight arrived very late so we decided to book a couple of rooms at the AC Hotel. As a Marriott Platinum member, I was given an upgraded room on the top floor that overlooked the Cathedral but that was the only thing I liked about the stay. Rooms... More 

Was this review helpful? Yes
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing you opinion with Trip Advisor Community. We have 7 different types of rooms, with different sizes and facilities. Our garage is a valet parking and it is cheaper that the public parking in front of the hotel, which costs 25€ per day and it's not valet. Concerning your comments about breakfast, we... More 

1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for just 3 days. Great hotel and good service. Rooms were clean and staff very helpful. We always try to stay at the Marriotts wherever we go and this stay was another proof of this brand consistency.

Was this review helpful? Yes
El Paso, Spain
Reviewer
5 reviews 5 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a great BUSINESS hotel in a good location. Imagine a doorman, an elevator operator and no vending machines in the entire facility. A good breakfast buffet for 16 euros is on the second floor. Dinner is only on the 15th top floor in a very sterile restaurant. Forget it and walk to any of many good outdoor places... More 

Was this review helpful? Yes
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing your opinion with us, feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. Our aim is to satisfy all individual needs and to ensure that all our guests will keep a most memorable experience. Best regards, More 

Newtownabbey
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for a week at the Palacio and would happily recommend for either short or long stay. Brilliant location short walk to old town which has plenty of restaurants and shops to keep everyone happy. Also nice walk to marina and further on the beach. Room was ocean facing with balcony all adequate for us. The third lift has now... More 

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AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing your experience during your stay with us with TripAdvisor community. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. As you say, the location of the hotel really allows you to access all areas of the city easily. It... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the ac 21 June and the hotel is fantastic, the rooms are well appointed with everything you could need in them, the staff were warm and welcoming with nothing to much trouble. We stayed for breakfast and would advise anyone to do the same it was great value for money. The room top bar with fantastic views... More 

Was this review helpful? Yes
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing your experience during your stay with us with TripAdvisor community. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. As you say, the location of the hotel really allows you to access all areas of the city easily. It... More 

La Cala de Mijas, Spain
Top Contributor
276 reviews 276 reviews
27 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

For someone who rates customer service high on the list then this hotel is way behind As soon as you walked in the hotel it smelled like a public toilet it was awful Then we went up to the roof top bar that was lovely with great views Even though there was five members of staff we sat down and... More 

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AC_MAP, Director General at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing with us your opinion. As you can imagine, I'm very dismayed after reading your comments. Our roof top terrace is very popular and we are not used to receive this reviews about our swimming pool. Our aim is to satisfy all individual needs and to ensure that all our guests will keep... More 

Barcelona, Spain
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

an excellent hotel in the center of Malaga, next to the cathedral, the terrace is the most disputed for its views over the city, its location allows to visit the museums, both Picasso as the new Pompidou. their breakfast buffet and try the excellent service, not a quiet but delicate attentions and care staff make it different

Was this review helpful? Yes 1
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, Thanks a lot for taking your time in sharing with us your experience in our property. We are delighted that your stay with the AC Hotel Malaga Palacio was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us... More 

Knaresborough, England, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a weekend in May; there are some definite positives to the hotel. The terrace bar and rooftop pool is a great place to chill during the day but please note that the bar does not open until 12.30. The bar remains open until 2-3am but it cannot be heard from the rooms, and is a great place... More 

Was this review helpful? Yes 2
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing your experience with TripAdvisor community. The bottle of water is free for our guest, we replace it once a day if you require. There isn't any safe box at the room but we have a free safe box in reception that you can use. According to the breakfast, apart from the buffet... More 

Contributor
20 reviews 20 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The AC Palacio is excellently located in the pleasant and underestimated city of Malaga. It sits on both the seaside and the bustling center of town. The renovated harbour is in front and charming Malagueta playa is a close walk. The neighbourhood is worth exploring as is the nearby Alcazaba. Rooms are rather spartan but with a certain Spanish chic.... More 

Was this review helpful? Yes 2
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, First of all, thank you very much for your lovely comments about our hotel. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. Please feel free to contact us next time you will be in... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently spent 4 nights in this hotel and would highly recommend it. I had informed the hotel prior to arrival that i was celebrating a special birthday, and they very kindly upgraded us to a room with balcony overlooking the cathedral, a full buffet breajfast, chocolates on arrival and a birthday cake! All of which were much appreciated. Front desk... More 

Was this review helpful? Yes 1
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, I am here by writing to thank you for your recent stay at AC Malaga Palacio Hotel. Our aim is to satisfy all individual needs and to ensure that all our guests will keep a most memorable experience. Thank you very much. Sincerelly, More 

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