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AC Hotel Malaga Palacio by Marriott

#16 of 88 Hotels in Malaga
Certificate of Excellence
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Cortina Del Muelle 1, 29015 Malaga, Spain
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AC Hotel Malaga Palacio by Marriott
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AC Hotel Malaga Palacio by Marriott
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1,110 reviews from our community

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    146
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madrid, Spain
Top Contributor
127 reviews 127 reviews
38 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent three days in Malaga and chose this hotel for its location and price. We´ve stayed in many AC Hotels and always find them clean, comfortable and well priced. I´ve seen that other reviews are somewhat critical of this hotel because it is part of the Marriott family. In my opinion, that is one of the reasons to stay... More 

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Monmouth, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Great location, great views, great front desk, parking, bar service. But why doesn't the rooftop restaurant hit this standard? Waiters who forget you, reheated food? Why do we have to ask every day for tea bags? Apart from these details, this would be a great hotel.

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AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, First of all we want to thank you for sharing your opinion with TripAdvisor community. We are very sorry to hear you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. Our director of F&B will personally take... More 

Warsaw
Top Contributor
112 reviews 112 reviews
51 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed a couple of nights in Palacio by Marriott. I booked larger room with a view to the cathedral. The room size was ok and the view was nice. The fixtures and fittings were old and cheap. Also, on the night of arrival the room did not look too clean. Sloppy work by the cleaning service. The rooftop terrace... More 

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AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, Thank you very much for sharing your opinion with TripAdvisor community. We are very sorry to hear you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. Our director of F&B will personally take actions and continue training... More 

Norway
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Have just been one week in Malaga at Hotel Malaga Palacio. Location is perfect for a city break. Breakfast is good and service and cleaning OK. A man by the front door all the time and a man by the lift to press the button and let us know when the lift was ready. All in all a good hotel

Was this review helpful? Yes 1
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing your experience with TripAdvisor Community. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. Best... More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel, very clean and modern. Loved the service and staff. The hotel has a rooftop pool that has stunning views of the city. The windows in the room open wide and allow you to fully take in the beauty of Malaga. The views from the rooftop pool are the best in the city and worth a visit even if... More 

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AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, First of all, thank you very much for your lovely comments about our hotel. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. Please feel free to contact us next time you will be in... More 

Contributor
14 reviews 14 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there over our honeymoon and it was a very nice and clean hotel and the location was excellent for anyone who is planning a city break to Malaga. Rooms were very clean and well maintained. Staff were good and always helpful. Very close location to the city centre and lovely sea views from the hotel room.

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AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing your oppinion with TripAdvisor Community. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. Best regards, More 

1 review
4 of 5 stars Reviewed 1 week ago

The hotel is perfectly located to explore the delights of Malaga - we fell in love with this gorgeous city. Close to many restaurants, shops, the harbour, the castle and beach - you could not go wrong here. We stayed in a superior sea view room on the 8th floor and have to say the view of the port and... More 

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AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing your experience during your stay with us with TripAdvisor community. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. As you say, the location of the hotel really allows you to access all areas of the city easily. It... More 

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Sea view rooms with balcony worth the extra money but rooms are smaller that expected. Queen beds rather than King for these superior rooms make it unusual...but would still recommend! Balcony has sun almost all day making it a great location for breakfast to admire the view. Rooms can be slightly noisy from the traffic below...but not enough to keep... More 

Was this review helpful? Yes
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for your lovely comments about our property, we appreciate your feedback. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. We invite you to contact us directly to arrange your next... More 

Zonhoven
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent four nights at the hotel. Reception staff were very friendly,. We were upgraded to a superior room with sea view and a small terrace. Room and bathroom were very nice and clean. There are coffee and tea facilities in the room. Breakfast was excellent. Staff were very friendly. View from the roof terrace is astonishing and it is... More 

Was this review helpful? Yes
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear guest, Thank you very much for sharing your experience with TripAdvisor community. We are very happy to know that you enjoyed your stay with us and enjoyed your visit to Malaga. We also hope you visit us again and I sincerely look forward in exceeding you expectations during your next stay with us. Please, feel free to contact us... More 

Brighton, United Kingdom
Top Contributor
65 reviews 65 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for a short break (four nights) in March. The hotel is well situated close to the old town with the pedestrianised shopping streets, museums and historic buildings, the Gibralfaro, the Alcazaba and the modern port and marina with plenty of restaurants. It is also only a short walk to the wide sandy beach. The room we had (on... More 

Was this review helpful? Yes 2
AC_MAP, General Manager at AC Hotel Malaga Palacio by Marriott, responded to this review

Dear Guest, Thank you very much for sharing your oppinion with TripAdvisor Community. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. We try to organize the breakfast room forthe ultimate comfort of guests. There is staff enough to provide this service, but is true... More 

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