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Gran Hotel Elba Estepona & Thalasso Spa

Certificate of Excellence
Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680 Estepona, Spain
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Gran Hotel Elba Estepona & Thalasso Spa
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1,044 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I visited the Gran Hotel Estepona for 2 nights in June with my 2 friends, for a relaxing break. The hotel was fabulous and we were so glad we booked a suite as there was so much space - more than in any other 5 star hotel I've stayed in and my friends agreed! The pool area was lovely with... More 

Was this review helpful? Yes 2
Malton, North Yorkshire
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Just returned from an 8 night holiday to Gran Hotel Elba, mostly a positive experience, friendly and helpful staff all throughout the hotel, free wifi was a bonus, very clean room, fab shower. Food varied (although could have done with a few more options for children as one of my sons had pasta every day!!), breakfast nice. Amazing swimming pool,... More 

Was this review helpful? Yes
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Debbie D, Thank you for having chosen our resort for your holiday and for your valuable time spent on this online review. I’m pleased to learn that you have enjoyed the hotel facilities and service offer and we would be definitely happy to welcome you back in the future. Please do not hesitate to contact us prior to your... More 

Bucks
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed over the May half term when the weather was a little hit and miss - the pool area was fab, we could always get beds ( Although having read more recent reviews I would guess this was due to timing not availability) The rooms were fine, although the see through toilet door was odd! Staying all inclusive was... More 

Was this review helpful? Yes
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear mrsjfsp, It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotel are enjoyable ones. Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être. We hope... More 

Newport, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Gran Elba for the first time in June this year and it did not disappoint. The service was excellent, the suite we had was very spacious and probably the best room I had ever had in a 5 star hotel. Breakfast was very good but if there was one minor criticism it was that the lunchtime... More 

Was this review helpful? Yes 1
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Natalie C, Thank you for deciding to write an online review after your stay at Elba estepona. We are happy that your short break has been an enjoyable experience and we are truly thankful for your recommendation. Best regards, Juan Manuel Galán General Manager More 

Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Having just returned from 9 days at this hotel I have to start by saying it was a very nice hotel and one that I would definitely return to. On our arrival, we had a problem as there was no knowledge of our booking and after having to wait at reception for over an hour (which isn't easy with two... More 

Was this review helpful? Yes 1
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Ian H, thank you for your visit and for taking the time to evaluate your recent stay with us on Tripadvisor. We have carefully read your review and taken them into serious account. We work very hard and we always welcome any sort of feedback as it helps us to improve our services and take neccesary measures wherever required.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for a week from 13:07:15 & had a great time.. We found the staff exceeded all our expectations, even the lady from housekeeping brought some cotton from her home to sew the button on my partners dress. We have been lucky enough to stay 5* world wide from New York to Vegas and the Hotel Elba Estapona meets... More 

Was this review helpful? Yes 1
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Finnibobs, Thank you very much for trust in our company Elba Estepona and for choosing our resort in Estepona. We are very happy reading that exceeded your expectations . We have shared your review with all staff the Elba Estepona and we would like to have the opportunity to see you again. Kind regards from your home. Thanks!!! Juan... More 

London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Let me start by saying that I like good quality, my wife is a fussy eater, and one of our children has a life-threatening allergy to eggs and nuts. So we’re difficult to please…. This is a beautiful hotel, definitely 5 star standard, and the staff work enthusiastically to make you feel welcome. All right, there are a few areas... More 

Was this review helpful? Yes
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Chris L , First of all we would like to thank you for choosing our Gran Hotel Elba Estepona as the ideal base for your family vacation. We are pleased to find such wonderful feedback about your stay here on Tripadvisor. As it seems you had a lovely time and your description of your holiday perfectly resumes the type... More 

San Luis de Sabinillas, Spain
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had lunch there with friends who were staying at the hotel. They loved the junior suite they had. I sampled the buffet lunch and the outdoor pool. Good selection of food in buffet, Sun beds could be more comfortable for a 5* hotel and music a bit load poolside

Was this review helpful? Yes
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear DianeJSN, Thank you for deciding to write an online review after your stay at Elba estepona. We are happy that your short break has been an enjoyable experience and we are truly thankful for your recommendation. Best regards, Juan Manuel Galán General Manager More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We had reservation to stay at this hotel from July 14-20 and before i continue wanted to point out this is one of the warnest seasons at the coast and beimg comfortable is a high priority. This hotel is advertised as a 5 star coastal hotel and having stayed at Westin madrid and Hotel Alfonso XIII just few days befpre... More 

Was this review helpful? Yes 1
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Rezazaeim, Thank you for taking the time to comment on your very recent holiday with us. I’m sorry that we dissapointed you. The lack of our assistance and problem resolution on the maintenance/issues is unacceptable and I wish to deeply apologize for it. It’s obvious that we failed and I’m truly sad to learn that we didn’t make it... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago

Have just returned from a 10 day stay on an all inclusive deal. We had a sea view room. Which was exceptionally large with a lovely bathroom containing both shower and bath. Food here is exceptional. I have had all inclusive buffets before and usually the standard is poor to passable. Hotel and grounds are well maintained and cleaned to... More 

Was this review helpful? Yes
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Bev B, I have just read your wonderful review over our hotel and I just want to thank you for your lovely words. We thank you for your comments and we hope you will visit us again. Kind regards, Juan Manuel Galán General Manager More 

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Indoor Pool (21)
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