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Gran Hotel Elba Estepona & Thalasso Spa

5.0 of 5 Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680 Estepona, Spain
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Certificate of Excellence 2014
Gran Hotel Elba Estepona & Thalasso Spa
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Gran Hotel Elba Estepona & Thalasso Spa
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822 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Luneburg, Germany
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent a great 2 weekends and we wee Lucky to get a room on the top floor with an amazing view of Estepona on the left and in the distance the rock of Gibraltar on the right, Reception, housekeeping and service were great, helpful and lovely, maintenance was a little patchy..towel heater did not work. Toilet brush missing on... More 

Was this review helpful? Yes 1
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear guest, Thank you for posting your holiday feedback on Tripadvisor. I’m happy that you enjoyed the views which most part of the rooms have really spectacular. I’m pleased to learn that you have enjoyed the hotel facilities and service offer and we would be definitely happy to welcome you back in the future. Please do not hesitate to contact... More 

Maidstone, United Kingdom
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 22, 2014

We stayed at Gran Elba 3rd of November till 20th of November, It was absolutely fantastic, the staff were really lovely, they couldn't do enough for you, really friendly. the food was delicious. the situation was beautiful right on the beach with a lovely little promenade. well worth a visit!!!!! Mr and Mrs Ayton.

Was this review helpful? Yes 2
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Guest Thank you, thank you, thank you for your amazing comments! We are so happy to know that you had a great vacation with us! It certainly makes us want to continue to improve everyday!! Know that our guests have a great vacation makes us feel very happy and proud of our job. We have shared your review with... More 

York, United Kingdom
1 review
5 of 5 stars Reviewed November 18, 2014

We have just returned from a holiday in Spain staying at the Gran Hotel Elba. Well we were extremely happy with the location and the hotel itself. Not realising it was 5 star , for the price we paid for the holiday the room tariff was well below any 5 - star in the UK. They upgraded us to a... More 

Was this review helpful? Yes
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Jeff T , Thank you for posting your review on Tripadvisor. We appreciate your first hand feedback and are happy that Elba Estepona was a perfect spot for your relaxing holiday. Hopefully we will have the opportunity to host you in the future again. Best regards Juan Manuel Galán General Manager More 

Amsterdam
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 15, 2014

Excellent location for a holiday stay. Complicated lift systems, confusing layout of the hotel; I got lost looking for the breakfast room. Once you know your way around, it's a fine hotel. Reception staff is very helpful. Restaurant staff doesn't have a clue, but are friendly. The pools and beach are great. Unfortunately my stay was too short to visit... More 

Was this review helpful? Yes
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear TinekevR v , In the first place we would like to thank you for having chosen the Gran Hotel Elba Estepona as your holiday resort for your vacation on Estepona. Your lovely review reflects that you had a really good time and we can only say that we feel honored by your words of praise. One of the main... More 

Gibraltar, null, Gibraltar
1 review
2 of 5 stars Reviewed November 10, 2014

Spent a weekend in an all inclusive basis and it left much to be desired. The Junior Suite was relatively large but bathroom cleanliness was not to its best. The food was not up to a five star standard, very basic and not impressed in the least. The staff were very friendly but on the second day of spa treatment... More 

Was this review helpful? Yes
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Carla Z , Thank you for taking the time to comment on your very recent holiday with us. I’m sorry that we dissapointed you. The lack of our assistance and problem resolution on the food/housekeeping and Spa issues is unacceptable and I wish to deeply apologize for it. It’s obvious that we failed and I’m truly sad to learn... More 

Bristol, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 6, 2014

Visited the hotel at the end of October 2014. This hotel is exceptionally relaxing with some great amenities. The restaurant for breakfast and the selection of food is brilliant and I challenge anyone not to be happy with the food on offer, good attentive staff as well. The pool area is spotlessly clean, however I have to say the water... More 

Was this review helpful? Yes 1
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Stuart G , Thank you for scoring us on Tripadvisor. We are delighted that you have enjoyed our facilities and moreover, the genuine attitude of our team. We are currently working with the local supplier on the range of English spoken TV channels, following your and many other guests’ suggestions. We hope to have the opportunity to greet you... More 

UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2014

Just back from two week stay. Clean room, great sea view, helpful and efficient staff. Out of town location but short drive to center. A couple of resturants and shops within walking distance. We had a nice relaxing break.

Was this review helpful? Yes 1
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear mtn963 , Thank you for sharing your positive experience from Gran Hotel Elba Estepona & Thalasso Spa. I’m pleased to learn that you thoroughly enjoyed it. Warm regards, Juna Manuel Galán General Manager More 

Southampton, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 30, 2014

We went to his hotel for a four day break on 17th October and we had high hopes. It is a long way from the airport .. We were on the bus for 1.5 hours. When we arrived we were checked in but weren't given a welcome drink. No matter ... We were told we had an upgrade! The suite... More 

Was this review helpful? Yes 2
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear guest, Thank you for taking your valuable time for commenting on your holiday with us. I’m sorry to learn that spending time at our hotel was such a dreadful experience for you, and we didn’t live up to your expectations in any aspect. I’m sad to see that you didn’t use the opportunity to speak to us during your... More 

london
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 27, 2014

The last time I visited this hotel about 2/3 years ago I have to say it was a bit of a disaster! However I decided to give it another chance given it is so convenient for my visits to this area of Spain. What a difference a couple of years can make. They must have new management or something as... More 

Was this review helpful? Yes
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear LondonDuke , Thank you for sharing your positive feedback with us. We are eager to learn that you have chosen our Hotel for a second time in a row and that we have exceeded the previous expectations. We are looking forward to seeing you in the future! Best regards, Juan Manuel Galán General Manager More 

Mijas, Spain
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 23, 2014

This is a very lovely hotel in every respect. The room was spacious & the en-suite was stunning. The food is excellent & well prepared. Staff were friendly & helpful. The location is good as its easy to find & close enough to the town of Estepona. Will certainly be going back.

Was this review helpful? Yes 2
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear gordon c , Thank you for recommending our hotel on Tripadvisor. We are delighted to learn that you had a fantastic time with us and we’ll be happy to welcome you back whenever in the future your holiday brings you to Estepona. Best regards, Juan Manuel Galán General Manager More 

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Additional Information about Gran Hotel Elba Estepona & Thalasso Spa

Address: Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680 Estepona, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Hotel Elba Estepona & Thalasso Spa 5*
Number of rooms: 204
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Also Known As:
Gran Hotel Elba Estepona & Thalasso Estepona
Gran Hotel Elba Estepona And Thalasso Spa
Gran Hotel Elba Estepona & Thalasso Spa Spain - Costa Del Sol
Hotel Style:
#1 Luxury Hotel in Estepona
#2 Spa Hotel in Estepona
#2 Family Hotel in Estepona
#3 On the Beach Hotel in Estepona
#3 Romantic Hotel in Estepona

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