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Gran Hotel Elba Estepona & Thalasso Spa

Certificate of Excellence
Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680 Estepona, Spain
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Gran Hotel Elba Estepona & Thalasso Spa
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Gran Hotel Elba Estepona & Thalasso Spa
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919 reviews from our community

Traveler rating
    506
    237
    93
    58
    25
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282
336
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37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The Hague, The Netherlands
Contributor
17 reviews 17 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Initially I was very underwhelmed upon arrival as there was no porter at the door when I drove up, to assist with my suitcases. I got them out of my car and carried them in myself after parking the car. People at reception where quite oblivious to this. I did get assistance carrying them upstairs when I was shown to... More 

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New Delhi, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Beautiful rooms, lobby OK. Checked in at 7pm and checked out at 6am, so could enjoy the facilities only a bit. Staff is helpful. Since i was leaving early, they arranged an early morning breakfast but was rather plain- cornflakes, milk, tea,Fruit. The adjoining beach is OK. Been to better ones. They don't serve food at the beach which is... More 

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Oxfordshire
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel on-line at the last minute specifically to attend a nearby wedding. It was extremely affordable for a four night stay. On arrival the staff on reception were very welcoming, with a glass of fizz. We were given keys to room 506 on the second floor which had the most amazing sea view (which we hadn't paid... More 

Was this review helpful? Yes 4
midlands
Reviewer
5 reviews 5 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a lovely stay at this hotel - but there were good and bad points, and I will give a measured balance of both. Great things: The room was large and spacious - really very relaxing and cleaned beautifully each day. The pool area was lovely - lots of space and right on the beach. The indoor pool was... More 

Was this review helpful? Yes 3
Gibraltar
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good relaxing couple of days, enjoyed the spa facilities although some features were not in working order or needed attention. The use of the spa should be included in the room price. Otherwise the hotel and service was excellent but the food could be improved, especially if on half board basis.

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Was this review helpful? Yes 1
Dublin, Ireland
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I used Trip Adisor to help decide to book this hotel so hope to help next persons do the same. I am very happy to highly recommend this hotel. And yes, we do travel all over the world, and stay at 5 star hotels. But this was our first sun holiday away with baby and we very nervous about what... More 

Was this review helpful? Yes 10
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Kelleyoca... , I have just read your wonderful review over our hotel and I just want to thank you for your lovely words. We are very proud of your recognition to our staff. We thank you for your comments and we hope you will visit us again. Kind regards, Juan Manuel Galán General Manager More 

Gibraltar
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we have been staying here for the past eight years during summer and even in winter.we highly recommend this hotel . The location is perfect for summer with its beautiful pool areas and the beach at your doorstep. The rooms are classically decorated and spacious and kept really clean. The staff are really efficient ,starting with the welcoming reception staff,... More 

Was this review helpful? Yes 6
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear jennifer c, Thank you very much for choosing our Elba Estepona Gran Hotel & Thalasso Spa ***** again as your hotel of preference on Málaga. We are glad to find out that we lived up to your expectations and contributed to make your holidays memorable. You have described our hotel as peaceful and relaxing and is indeed an oasis... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful place, good location on the beach and pretty garden areas but poor service. Some of the staff Seemed like serving us lunch and drinks was too much of an effort. The spa has a lot of potential but some parts were broken. They hosted loud children's parties in the the pool and started drilling in the pool side bar... More 

Was this review helpful? Yes 1
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Nicole B, Thank you for taking your time to comment on your holiday at Elba Estepona . Your mixed feelings about our property and the approach of our employees is a sad news for us and not reflecting at all our goal to make every guest feel special and pampered throughout the stay. Following yours and some other online... More 

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Whilst this hotel ticks some boxes for a young family it most certainly isn't a 5 star hotel. Where to start!.. Service service service.. Service is almost non existent. We found ourselves standing in a restaurant for 10 minutes before we even saw a waiter to be seated let alone to be served. The hotel is so vast it often... More 

Was this review helpful? Yes 4
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear guest, Thank you for sharing your feedback at Tripadvisor. I’m truly sorry to learn that we didn’t meet your expectations, what’s more, we fell far away from them. That’s certainly not the direction in which we wish to go and we really appreciate your valuable comments. Our Team is looking into the issues you mentioned and we believe in... More 

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