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Gran Hotel Elba Estepona & Thalasso Spa

Certificate of Excellence
Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680 Estepona, Spain
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Gran Hotel Elba Estepona & Thalasso Spa
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973 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jersey, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I booked single occupancy of a double room in May 2015 and was amazed at what I found! Almost the size of an apartment! With a beach view and a balcony too. The welcome was very friendly, with a complementary glass of champagne. I felt like I had walked into a mini palace! The ambiance of the whole hotel was... More 

Was this review helpful? Yes 1
Cardiff, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel, helpful staff. The room was very nice although the bed could do with a new mattress. Lovely pools and great kids club! Thanks Paloma! I would visit again. Thanks Gran Elba, we had a wonderful holiday!

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Bracknell, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

We have just returned from our holiday in Estepona This Hotel is really lovely Beautiful room and the pool was amazing The service was excellent and the staff couldn't do enough for you. The food in the restaurant and buffet was delicious we just wish we had gone half board or all inclusive rather than bed and breakfast The location... More 

Was this review helpful? Yes 2
Blackpool, United Kingdom
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked at fairly short notice a 5 night trip to Estepona and thought we would try this hotel. Having read the many different reviews on Tripadvisor, we knew what to expect and agree with some of the views discussed. Some good, some bad, so for us there is room for improvement. We booked transport to and from Malaga Airport through... More 

Was this review helpful? Yes 1
carlisle England
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I would rate this as 3.5 rather than 4 green dots, 4 nights in May, The price of the hotel had gone up yet again, and with the pound stronger against the euro, thats 20% up on couple of years back. I do like this hotel, close to Gibralter and not to far from Ronda, checked in early as i... More 

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Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear exglobalagent , thank you for staying with us with your family and thank you for your comments. We are very sorry that your stay did not meet your expectations. Please accept our apologies for the shortcomings with your room. This is not up to our standard and should not have happened. Thanks again for your time and feedback and... More 

1 review
5 of 5 stars Reviewed 1 week ago

This was our second time staying at this hotel and what can i say but fantastic,i have stayed all over Europe and this has to be one of the best for value and service,The staff were amazing from Gemma on the reception who attended our every need to the maids who cleaned our room daily,also the chef Noel who was... More 

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Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear markshelp , I have just read your wonderful review over our hotel and I just want to thank you for your lovely words. We are very proud of your recognition to our staff. We thank you for your comments and we hope you will visit us again. Kind regards, Juan Manuel Galán General Manager More 

Bournemouth
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for two weeks. In many ways it was lovely, but there were some clangers. The staff were clearly over worked and under appreciated. We felt sorry for them in the end. It didn't make our stay very enjoyable. They had clearly cut back in certain areas, the wrong areas. Sometimes the food was outstanding especially in the a... More 

Was this review helpful? Yes 2
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear LaylaHoneycombe, Thank you for your comments about your recent holiday with us. We are sorry that the overall impression is only average and we didn’t deliver those dream holiday you certainly were looking for. Best regards, Juan Manuel Galán General Manager More 

Dublin, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a really beautiful hotel. Stunning rooms, and we were lucky to have an incredible view of the sea. Reception staff in particular were wonderful, and when we arrived we had a lovely welcome from Alvaro and Javier. The food was excellent, and a really big selection for breakfast. We had a very relaxing stay. However, it's worth noting... More 

Was this review helpful? Yes 2
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear 881annao, Thank you for recommending our hotel on Tripadvisor. We are delighted to learn that you had a fantastic time with us and we’ll be happy to welcome you back whenever in the future your holiday brings you to Estepona. Best regards, Juan Manuel Galán General Manager More 

London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed in a few Elba hotels and all have been very good on the quality of stay and the Gran Hotel Elba Estepona was no exception. The hotel and grounds are kept very clean and mostly well maintained, I cannot comment on the gym as I do not go to the gym whilst away (I have enough of... More 

Was this review helpful? Yes 1
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear laura51, Thank you for having chosen our resort for your holiday and for your valuable time spent on this online review. I’m pleased to learn that you have enjoyed the hotel facilities and service offer and we would be definitely happy to welcome you back in the future. Please do not hesitate to contact us prior to your reservation,... More 

York, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just spent a 10 night all inclusive holiday in this hotel and it was superb. The hotel was spotlessly clean in every area and the staff were outstanding. I can't name them all but every one of them could not do enough for you. From the lovely initial welcome from the receptionist Chara to the wonderful... More 

Was this review helpful? Yes 4
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear julie6797, Thank you for deciding to share your feedback on your Estepona’s holiday. I appreciate your comments and I speak on behalf of all my team if I say how pleased we are that you enjoyed the time here. Your opinion is important to us and we are happy that we have achieved to meet expectations of an expert... More 

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