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MacDonald Villacana Resort

Certificate of Excellence
Ctra de Cadiz 165/166, 29680, Estepona, Spain
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MacDonald Villacana Resort
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136 Reviews from our TripAdvisor Community

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United Kingdom
Level Contributor
59 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

I have had to rate this review very good because the apartment we had was truly excellent, so comfortable for 4 of us at Christmas time. The resort however was soul less, it maybe better in season I don't know. There was no central bar to go to, a little kiosk bar at the pool and when you went to... More 

Helpful?
Thank Jules_UK68
Sebastián U, General Manager at MacDonald Villacana Resort, responded to this review

Thank you Jules for taking the time to give your feedback. We are delighted that you were so pleased with your apartment. It is true that during the winter months, there are fewer people on the resort and therefore the ambience is not as lively as in the warmer months. More 

Rome, Italy
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed at Villacana with the family as a stopover on the way to Madrid, it was so comfortable, I had to extend my stay for another three days. Although it is bit far from the centre but it is only few metres from the beach and many restaurants. The apartments are clean and large. I'm coming back this summer.

Helpful?
Thank MarinaBatista1968
Sebastián U, Director General at MacDonald Villacana Resort, responded to this review

We are delighted you enjoyed your short stay with us and look forward to seeing you again in the summer. More 

Greater London, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been to Villacana many times in April but this was only my second visit in January. The weather can be variable but even when very sunny during the day the evenings re cold. The apartments are mainly marble to keep them cool in the heat of the summer so can be very chilly in the winter. There are... More 

Helpful?
Thank StephanieBernadette
Sebastián U, General Manager at MacDonald Villacana Resort, responded to this review

Dear Stephanie, Thank you for taking the time to share your experience at our resort. We have taken note of the points raised and where possible, we shall address these accordingly. We are delighted you enjoyed your stay and look forward to welcoming you again in the not too distant future. More 

Northumberland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we booked into a single bed apartment as this was the only option in January 2016 after the resort reopened after a refurb. Apartment living area was just adequate for 2 occupants but the kitchen, bathroom and bedroom were really tiny. Being on the ground floor there were no views at all, only a walled patio. The beach is about... More 

Helpful?
Thank Michaelno1
Sebastián U, General Manager at MacDonald Villacana Resort, responded to this review

I am very sorry we failed to meet your expectations on your recent stay with us. It is our aim to provide an excellent holiday experience so we do hope you might consider visiting us again and staying in a larger apartment which we are sure would be more to your liking. More 

london
1 review
2 of 5 stars Reviewed 4 weeks ago

Stayed in December went as two couples, stayed in a 2 Bedroom which had only 1 bathroom , most 4 star resorts have an on suite master bedroom. .Although it was low season staff were not very informative or helpful, many of the amenities were unavailable. staff did not advise us of electricity bill and was surprised with this at... More 

Helpful?
Thank rachael83London
Sebastián U, General Manager at MacDonald Villacana Resort, responded to this review

Dear Rachael, Thank you for your feedback. I am sorry the resort did not live up to your expectations. Our number one priority is excellent service and I will be talking to the staff with regard to your comments. As far as the electricity charges are concerned, all our resorts charge for this and it is mentioned in all resort... More 

Chicago, Illinois
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We did not enjoy our stay at Villacana and really wish we would have stayed somewhere else. First of all, we were provided with incorrect written directions to the resort. According to the written directions, once we passed the resort at mile marker 165/166, we were supposed to exit at "Selwo Park." There is no Selwo Park. After we passed... More 

Helpful?
1 Thank Carillon226
Sebastián U, General Manager at MacDonald Villacana Resort, responded to this review

Dear guest, I sincerely appreciate the time you have taken to give us your feedback about our resort and I am very sorry that we failed to meet your expectations. Our priority is to provide an excellent holiday experience with excellent service, which we often achieve judging by the reviews on Tripadvisor, although on this occasion we have obviously fallen... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 20, 2015

We did an exchange through RCI and we very pleased with Villacana Resort. We stayed the last few days of October and the first week in November. As we expected some of the activities were curtailed but as there is so many things to do in the area it did not matter. We came by train from Madrid into Malaga.... More 

Helpful?
Thank Craig W
Sebastián U, General Manager at MacDonald Villacana Resort, responded to this review

Thank you Craig for your positive comments. We are delighted you enjoyed your stay with us and look forward to greeting you again in the not too distant future. More 

Portsmouth, United Kingdom
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed December 12, 2015

Nice resort, it's probably best to have a car, however there is a bus stop right outside. Our apartment was above the reception area which I didn't like too much I would have preferred one of the others. However our apartment was quite large and suitable for our needs. Would have been nice to have had a TV in the... More 

Helpful?
1 Thank julie g
Sebastián U, General Manager at MacDonald Villacana Resort, responded to this review

Thank you Julie. We are delighted that you enjoyed your stay with us and look forward to welcoming you again soon. More 

Huntingdon, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 3, 2015

We have stayed at MacDonald Villacana for the last three years and expect we will go back again next year but it does however have a number of positives and negatives depending on what you are looking for Positives 1. Very child friendly with lots of activities (primary reason we go back) 2. Some of the apartments are very comfortable... More 

Helpful?
1 Thank Cameron L
Sebastián U, Director General at MacDonald Villacana Resort, responded to this review

Thank you for taking the time to write a review of our resort. We are very glad you enjoy visiting us. We have taken note of your comments and will pass them on to the relevant members of staff and the restaurant. More 

Whitstable, Kent
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 26, 2015

We have been going to Villacana for the last 23 years and it is time for a review ! It is mature, self catering style, resort that, despite its age, just maintains such high standards. The accommodation is ever upgraded and the gardens are its crowning glory. They are a plethora of smells and beauty and their cultivation can only... More 

Helpful?
1 Thank davjill
Sebastián U, General Manager at MacDonald Villacana Resort, responded to this review

Thank you for taking the time to write such a positive review of our resort. We are delighted that you continue to enjoy staying with us and look forward to your next visit. More 

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