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BEST WESTERN Macrander Hotel Dresden

Buchenstrasse 10, 01097 Dresden, Saxony, Germany (Formerly Comfort Hotel Dresden)
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BEST WESTERN Macrander Hotel Dresden
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85 Reviews from our TripAdvisor Community

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Baden, Aargau, Switzerland
Level Contributor
113 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed August 9, 2015

Strange are some laws to get money from texpayers: one of them is that hotel guest now have to pay extra 4 euro to use the sauna... Beside that, the Best Western is what it pretends to be: a nice place to stay, super clean, good location, no chichi extras but all you need to have a good sleep in... More 

Helpful?
Thank 975manrey975
Tiverton, United Kingdom
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 5, 2015

I was pleased to receive a confirming and welcoming email from the hotel not just when booking but a few days before our stay. We were given a warm welcome, the staff were helpful and their English good enough. We opted to use the secure underground carpark (11 Euros per day) partly because our car was full of camping gear!... More 

Helpful?
Thank LifeSparkle
HolidayInnDresden, Revenue Manager at BEST WESTERN Macrander Hotel Dresden, responded to this review

Dear guests Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Prague, Czech Republic
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 10, 2015

The rooms Were tidy. It is not a modern hotel. Breakfast was good, but a small selection. The staff was helpful and nice. The hotel is about 15 minutes by tram. Hotel is in a quieter part of town. Possibility of car parking at the hotel.

Helpful?
1 Thank Kamil M
Bedford, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 15, 2014

Comfortable rooms in a nice part of this historic town. The window ledge in my room had landmarks on it and a pair of binoculars to help you see them. When their restaurant is closed they have an arrangement with the Holiday Inn next door.

Review collected in partnership with Best Western

Helpful?
2 Thank Rosemary R
Jerusalem, Israel
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 28, 2014

hotel was OK, Room is clean and spaciuos. Breakfast was Ok as well, Gym facilities in the near by hotel (holiday inn). Short on parking space. Rooms facing the street suffer from a lot of noise from the traffic. Free WIFI is a plus. Hotel BAR is a bit small and disappointing.

Helpful?
1 Thank JLMayer
Munich, Bayern, Germany
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 9, 2014 via mobile

This hotel has gärelatively centruc location, 20 minute walk to Albertolatz and the river. Very nice breakfast, friendly service, gym & pool in another building. rooms are clean and not carpeted but laminated which is good for allergic ppl.

Helpful?
Thank Timo T
Lohmi, Reception at BEST WESTERN Macrander Hotel Dresden, responded to this review

Dear Timo T, thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Jenny More 

Gencay, France
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 15, 2014

If you don't need a hotel in the centre of the city with all the associated "glamour" and cost, the Best Western is quite adequate. It's run as a business along with the Holiday Inn next door, so BW guests get to use the HI facilities (restaurant, Gym, sauna, bar etc) at no additional cost and anything can be cross... More 

Helpful?
Thank MalR372
Linda G, Front Office Manager at BEST WESTERN Macrander Hotel Dresden, responded to this review

Dear MalR372, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Sydney, Australia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed September 24, 2013

I ended up here because Dresden is fully booked. The definition for 4* is among other criteria's: has room service (not 24/7) and one restaurant. This place has no restaurant and no room service. The hotel might argue I am wrong, but "their" restaurant is in the Holiday Inn next door (and is the restaurant of that Holiday Inn), you... More 

Helpful?
Thank VanillaDream
Linda G, Front Office Manager at BEST WESTERN Macrander Hotel Dresden, responded to this review

Dear VanillaDream Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Bournemouth, United Kingdom
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 9, 2013

Stayed here for two nights but found it a bit odd that there was no restaurant in hotel had to go to joint hotel of Holiday Inn and on Sunday night there was a very restricted menu that you had to have in the bar. Had dinner in restaurant on Monday night quite expensive. There was nowhere else locally that... More 

Helpful?
Thank Saz500
Linda G, Leiter Front Office at BEST WESTERN Macrander Hotel Dresden, responded to this review

Dear Saz500 Thank you very much for evaluating us on tripadvisor. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope... More 

Haifa, Israel
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 4, 2013

I have been staying 3 nights in Best Western during the business drip to Dresden. I mainly picked it due to a location – close to my business destination, outside of city center but not too far. I don’t know if it is due to some maintenance or other but my entire stay was nothing but disappointment. Originally I booked... More 

Helpful?
Thank Shimon K
Linda G, Manager at BEST WESTERN Macrander Hotel Dresden, responded to this review

Dear sir, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At our Hotels we strive every day to provide superior customer service. I am sorry we were not able to do that for you at the Best Western. We... More 

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