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Pentahotel Trier

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Kaiserstrasse 29, 54290 Trier, Rhineland-Palatinate, Germany
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470 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Arrived to the reception which smelt strongly of old ladies perfume. Gave receptionist my name, spelling get it 3 times but she insisted I did not have a reservation. Eventually I found the email from their website along with the booking reference and she then found my booking. Got my key, opened the 'non smoking room' door (on the 1st... More 

Helpful?
Thank Exploratoration
Oya H, Director of Sales at Pentahotel Trier, responded to this review

Dear guest "Exploratoration", Thank you for taking the time to rate us. We are very sorry about the circumstances and the sad experiences you had during your recent stay. Your feedback is very important to us in order to improve our services and standards. Please be sure that we will speak with our team and discuss why this happened. We... More 

Grafenwohr, Germany
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 30, 2015

This hotel save my vacation and gave me a room when my other other hotel was a total failure. The hotel was a lot mot that what i expect, the breakfast is amazing , the room was just fine for my wife and my young boy nothing espectacular but just right!!!. The wifi is a little slow but this is... More 

Helpful?
Thank tata_damon
London
Level Contributor
297 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
4 of 5 stars Reviewed December 26, 2015

All Pentahotels seem to have the design input of Matteo Thun & Partners. In 2010 they did this hotel. The downstairs toilets have been talked about in previous TripAdvisor reports over the years since then with pictures posted up. Some people see it as fun and it is bizarre but it certainly isn't LGBT friendly and inclusive to all sections... More 

Helpful?
Thank LondonTell
Veldhoven, The Netherlands
1 review
4 of 5 stars Reviewed December 21, 2015

This hotel is an hotel which is located very good. The service is also very good and there is a nice bar to have drink. Breakfast is amazing! The beds were very good and we slept very well. The shower is also very good!

Review collected in partnership with this hotel

Helpful?
Thank toonv333
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 8, 2015 via mobile

Stayed here for weekend to visit the Christmas Market inTrier. Lovely clean hotel, with pleasant staff who speak good English or can understand our limited German. Plenty of parking available although this is an additional cost. Short 10 min walk from the Christmas Market and Dom in Trier. Breakfast is great. There is also a lovely area to sit in... More 

Helpful?
Thank Mel_b0502
Wimborne, Dorset
1 review
5 of 5 stars Reviewed December 8, 2015

Fabulous hotel right near the Christmas markets and very close to the sights of Trier, including the Roman ruins. Excellent value for money. Would highly recommend if you are looking for somewhere to stay in Trier. The shopping is also brilliant.

Review collected in partnership with this hotel

Helpful?
Thank joncQ1393UE
Okinawa, Japan
Level Contributor
2 reviews
5 of 5 stars Reviewed November 30, 2015

Stayed here for two nights to visit the Christmas markets and UNESCO heritage sites of Trier. It is very conveniently located within walking distance of most of the local sights and shopping destinations. The hotel has a great vibe in the lobby and bar. The rooms are a little dated, but only in comparison to the rest of the hotel.... More 

Helpful?
Thank slowtalker
Oya H, Director of Sales at Pentahotel Trier, responded to this review

Dear Mr. "Slowtalker", Thank you so much for your great comments, we really appreciate that you took the time to share your experience. This is a super motivation for our team. We wish you a wonderful and peaceful Christmas time. With many greetings, Oya Hahn – Regional Director of Sales Wiesbaden | Trier More 

Oostkamp, Belgium
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 29, 2015

Rooms are very good. BUT the service behind the reception on 24/11 in the evening was absolutely not customer-focused !!! What a couple of unpolite and below standard young girls. I hope not too many other travellers are encountering the same slow, unfocused service.

Helpful?
Thank Koenraad S
Knokke-heist
1 review
4 of 5 stars Reviewed October 21, 2015

Friendly staff. Room was ok, too bad for the carpet. Everything is around the corner. Parking availability... So overall a good experience!! Too bad the staff doesn't know how to make a gin tonic ;-) but they are cheap so cannot complain much :)

Review collected in partnership with this hotel

Helpful?
Thank 511patsyv
Vancouver, Canada
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed October 1, 2015

We moly stayed here one night but were quite impressed with the hotel. It has a very nice lobby area, with various seating areas, bars etc. The rooms are very clean, a good size and nicely furnished; the beds are comfortable and the bathroom is large and well supplied with a good strong shower. But the staff were what stood... More 

Helpful?
Thank Cancus
Paul d, General Manager at Pentahotel Trier, responded to this review

My dear, thanks for this kind feedback from Vancouver ... hope you enjoy your time in Germany and see a lot of the oldest city... Very happy that you like the concept, the staff, the city ... everythink. Kind regards and all the best, your`s pentahotel Trier Team More 

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