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All 42 Mainz hotels »

Novotel Mainz

4.5 of 5
Augustusstrasse 6, 55131 Mainz, Rhineland-Palatinate, Germany
Hotel amenities
Novotel Mainz
Ranked #8 of 42 hotels in Mainz
4.0 of 5 stars 207 Reviews
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207 reviews from our community

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Traveler rating
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Date Rating
Brisbane, Australia
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 28, 2012 NEW

We stayed at this hotel in the dear little town of Mainz (beautiful old buildings, cobbled streets, wonderful central Farmers' market, lovely shopping, delicious food...and more. We love it.) for the second time because we had found it convenient, easy to get to from Frankfurt am Main International Airport and quite satisfactory 4 years previously, but this time we considered... More

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Canberra
Top Contributor
58 reviews 58 reviews
Reviews in 36 cities Reviews in 36 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed May 22, 2012

This hotel is well-located but we were disappointed with our stay. The poor front desk configuration (partly hiding reception staff behind signs) results in limited welcoming of guests as they come and go. In addition there was some evidence of poor training of staff - firstly it took three requests about internet access before I was offered a login and... More

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See 2 more reviews by Eric_and_Dora for Mainz
Rüdiger Schild, Manager at Novotel Mainz, responded to this review
May 25, 2012

Dear Eric_and_Dora, Thank you very much for taking the time to review our hotel. We are very sorry that your stay in our hotel did not meet the level of expectation you had and we would like to apologize for this. Hoping that you accept our apologies we remain Yours sincerely, Rüdiger Schild General Manager Novotel Mainz More

London
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 14, 2012
1
person found this review helpful

I had to stay at this hotel for a night recently. There is nobody to help with the luggage as you arrive. The women at reception were far from friendly at check in around 2100 hrs. The room was on the third floor was of a decent size. But the decor is out of an ikea catelogue circa 1990. The... More

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Rüdiger Schild, Manager at Novotel Mainz, responded to this review
May 16, 2012

Dear LondonLuxTlvr, Thank you very much for taking the time to review our hotel. We are very sorry that your stay in our hotel did not meet the level of expectation you had for a 4* star hotel and we would like to apologize for this. Hoping that you accept our apologies we remain Yours sincerely, Rüdiger Schild General Manager More

Reading, United Kingdom
Senior Contributor
31 reviews 31 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 4, 2012

This was a nice clean hotel with good facilities. i stayed for a couple of nights found the hotel staff friendly and accomodating. The food was nice and there was a decent selection for breakfast.

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Rüdiger Schild, Manager at Novotel Mainz, responded to this review
May 8, 2012

Dear AmyDan09, Thank you for your review. We are happy to hear that you have enjoyed your stay with us and we are looking forward to your next stay in Mainz. Yours sincerely Rüdiger Schild General Manager Novotel Mainz More

Killorglin, Kerry
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 27, 2012

Stayed here last week for a business trip. We used the meeting facilities for a day for a meeting of 8 people. I have to say that it is one of the first times that I have had a meeting in a hotel where everything worked with the projector. We had a whiteboard with markers that didn't run out and... More

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Rüdiger Schild, Manager at Novotel Mainz, responded to this review
April 30, 2012

Dear Kerry, Thank you for your review. We are happy to hear that you have enjoyed your stay with us and we are looking forward to your next stay in Mainz. Yours sincerely Rüdiger Schild General Manager Novotel Mainz More

Kettering, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 15, 2012

My colleagie and I stayed at this hotel on our way back from Italy. After a very long drive all we wanted was to relax and eat. The Well Being centre was fabulous with pool, jacuzzi, steam and sauna we relaxed fully. The food was fantastic and the waitress could not do enough for us, we were pleasantry surprised how... More

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Rüdiger Schild, Manager at Novotel Mainz, responded to this review
April 20, 2012

Dear Kandass, Thank you for your review. We are happy to hear that you have enjoyed your stay with us and we are looking forward to your next stay in Mainz. Yours sincerely Rüdiger Schild General Manager Novotel Mainz More

Brussels, Belgium
Senior Contributor
31 reviews 31 reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 29, 2012

We've stayed here overnight twice en route to/from ski holiday and loved this hotel for its price/quality ratio - key positives were they 'cavern' restaurant (both food and atmosphere very agreeable), superb breakfast, and spacious rooms (beds a bit hard though). Don't agree with some reviewers' comments re: front-desk staff; we found them very courteous and helpful on both occasions.... More

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Posted by an Accorhotels.com traveler
Gothenburg, Sweden
1 review
4 of 5 stars Reviewed February 27, 2012

The best internet connection via cable ever recieved in an ACCOR member hotel. I recieved 3Mbps which allowed me to view Swedish icehockey over internet. This is brilijant and will be strong reason to come again and of course the Sauna and gym area. Normally I do not give feedback as the standard regarding service, room comfort aso is quiet... More

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Posted by an Accorhotels.com traveler
Lannion
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 26, 2012

The hotel is well positioned, not too far from Frankfurt. The room are clean and the hotel is not noisy. Food is good and people has been warm at the restaurant. Not the case at the reception, need to be improved !!!! Price is a bit high but we are closed to the city.

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Posted by an Accorhotels.com traveler
Koksijde, Belgium
1 review
5 of 5 stars Reviewed February 16, 2012

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Additional Information about Novotel Mainz

  • Mainz Novotel
Address: Augustusstrasse 6, 55131 Mainz, Rhineland-Palatinate, Germany
Price Range: PLN: $

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