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Hyatt Regency Mainz

#1 of 42 Hotels in Mainz
Certificate of Excellence
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Malakoff-Terrasse 1, 55116 Mainz, Rhineland-Palatinate, Germany
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1 room 1 guest
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Hyatt Regency Mainz
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592 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed here many times on business. It is consistently very clean, well managed, and has excellent employees who treat their guests well. The rooms are well appointed with comfortable beds and linens and a nice bathroom with both rain shower and a hand held shower. The water pressure is fantastic unlike some hotels with water saving shower heads.... More 

Was this review helpful? Yes
Frank_Heckelmann_HRM, Geschäftsführer at Hyatt Regency Mainz, responded to this review

Many thanks for having taken the time and effort to write to us to express your feelings about your recent stay with us. I am thrilled to learn that you enjoyed your stay in Mainz. Thank you so much for your very kind and complimentary words. This feedback means a lot to us, as it tells us how our customers... More 

Bad Dürkheim, Germany
1 review
5 of 5 stars Reviewed 1 week ago NEW

Excellent hotel with wonderful people who all are very professionell and warm hearted; Service, hotel overall as well as food are exceptionally great!!! Location directly by the Rhine river; Inside and out a wonderful place!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Frank_Heckelmann_HRM, Geschäftsführer at Hyatt Regency Mainz, responded to this review

Thank you so much for taking the time to write a review about your recent stay at Hyatt Regency Mainz. I am thrilled to learn that you fully enjoyed your stay with us. Most importantly I thank you for pointing out our staff. We are always more than happy to assist our guests with any questions or wishes to facilitate... More 

Bracknell, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We would recommend this hotel one hundred percent for the way in which they treat their guests. Nothing was too much trouble and the service was exceptional in every department. Every request we made was dealt with in a prompt, helpful, friendly and professional manner. We would definitely return. Thank you for making our stay as comfortable as it was.... More 

Was this review helpful? Yes
Frank_Heckelmann_HRM, General Manager at Hyatt Regency Mainz, responded to this review

Thank you so much for your kind words and recommendation. I was delighted to read that you enjoyed the facilities in general and even more pleased that the team was able to make your stay at Hyatt Regency Mainz so comfortable. It would be our pleasure to welcome you back in the future and if we can ever be of... More 

Utrecht, The Netherlands
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Mainz is a great location on the Rhine and this is where we ended our journey down (or was it up?) the scenic river. We loved the modern architecture of the hotel, its spacious room with the large windows overlooking the Rhine, and the continuous double-height space of the public areas. It had an excellent breakfast spread and so did... More 

Was this review helpful? Yes
Frank_Heckelmann_HRM, Manager at Hyatt Regency Mainz, responded to this review

Greeting from Mainz! Thank you for leaving us this note after your visit at Hyatt Regency Mainz! I am glad, you enjoyed your stay and liked especially the spacious design of the hotel, the breakfast quality at Bellpepper restaurant and used the hotel location to travel to the neighboring cities like Frankfurt, Wiesbaden and Heidelberg. Indeed, the beauty of this... More 

UK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is well located on the river, close to the major attractions and train station (Römisches Theater). The staff were excellent at every encounter and we also had great service in the Regency Club ... good evening snacks and wine there too. I would say that the rooms are a bit on the small side if you have a... More 

Was this review helpful? Yes
Frank_Heckelmann_HRM, Manager at Hyatt Regency Mainz, responded to this review

Dear za2uk, Greetings from Mainz! Thank you for leaving us a short review after your recent stay at Hyatt Regency Mainz! I am thrilled to learn how much you enjoyed the central location of the hotel and the food at the Regency Club on the executive floor. Certainly, you are correct, the Rhine River View rooms are something special at... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a terrific and charming little hotel on the Rhine River, with an outstanding staff that goes out of its way to cater to their guests. We stayed here for a night - the day of my birthday, and the manager of the hotel was very courteous and upgraded us to the club floor to make it special. They... More 

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Frank_Heckelmann_HRM, Manager at Hyatt Regency Mainz, responded to this review

Thank you so much, ChitownAJ, for taking the time to write your valuable review. We appreciate your effort to write such an lengthy feedback. It is a great honour to read that our facilities and especially services exceeded your expectations and that you have chosen our property during your Mainz visit. Thank you very much for pointing out, how much... More 

Los Altos, California
Level Contributor
96 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the fortune to stay at the suite at Hyatt Regency Mainz for a few nights. The spacious suite was amazing. It was luxurious and the view of the Rhine River really takes the breath away. Staff was very helpful, food was wonderful (especially the beer garden run by the Hyatt by the river). The gym and pool were... More 

Was this review helpful? Yes
Frank_Heckelmann_HRM, Manager at Hyatt Regency Mainz, responded to this review

Dear DT94024, Thank you very much for your very kind words. I am thrilled to learn how much you and your family enjoyed your stay at Hyatt Regency Mainz. Thank you for recommending our hotel to the TripAdvisor community and especially for pointing out the spacious suite, quality of food and the helpfulness of our staff. Please rest assured that... More 

Baku, Azerbaijan
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Being a part of big Hyatt family, we were warmly welcomed by lady at reception and had nice stay in Mainz with upgrade to river view room and special honeymoon amenities. Everything was perfect except breakfast staff who was not welcoming and never gave smile to guests

Was this review helpful? Yes
Frank_Heckelmann_HRM, Manager at Hyatt Regency Mainz, responded to this review

Thank you very much for writing a review about your stay in October 2014. I am delighted to learn how much you enjoyed your room upgrade during your honeymoon with us. Hopefully, you fully enjoyed your time in Mainz and your trip to Germany will always remain in great memory. We hope to welcome you back with us very soon... More 

Morristown, New Jersey
Level Contributor
74 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Cannot say how impressed I was with this hotel. Probably the best Hyatt Regency I've stayed at. Could meet Park Hyatt standard. The rooms were very large by European standards. Bathrooms was huge. Rainfall shower. Had a stunning river view. The staff were exceptional and walked us up to our room. Very good value for the price we paid. Regency... More 

Was this review helpful? Yes
Frank_Heckelmann_HRM, Manager at Hyatt Regency Mainz, responded to this review

Many thanks for having taken the time and effort to write to us to express your feelings about your recent stay with us. I am thrilled to know that you and your family enjoyed your stay in Mainz. Thank you so much for your very kind and complimentary words. This feedback means a lot to us, as it tells us... More 

T, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice hotel with beautiful view on the rhine river. Having great weather it was a pleasure staying there. Unfortunately the headcount of the staff is not sufficient for 5* hotel standard and service. I would recommend to increase the personal, that would help in faster and more relaxing service.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Frank_Heckelmann_HRM, Manager at Hyatt Regency Mainz, responded to this review

Thank you very much for giving us feedback after your recent stay at Hyatt Regency Mainz. I am pleased to learn that you overall enjoyed your stay. However, I would like to apologize in case you felt not looked after sufficiently and will certainly discuss your remark on one of our next management meetings. Again, thank you very much for... More 

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