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Hilton Mainz City

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Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
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Hilton Mainz City
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Hilton Mainz City
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288 reviews from our community

Traveler rating
    103
    134
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glen Ellyn, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent three days at this property for a business trip. Above standard location and service at this Hilton property. Dinning was so good, that I ate breakfast, lunch and dinner at the hotel. Room reminded me of the Grand Budapest Hotel, although the amenities and technology were current. If you have business or please in Mainz, Wiesbaden, Frankfurt or... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, warm greetings from Mainz! Thank you very much for having selected the Hilton Mainz City as your preferred choice of accommodation during your recent journey and of course for your good review about your stay. Your recommendation is very much appreciated. The Team of the Hilton Mainz City is already looking forward to welcome you again. Best Regards... More 

Rye, New Hampshire
Top Contributor
53 reviews 53 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've been coming to this hotel for many years, and the staff does a very good job by being friendly, knowledgable, and eager to help. Hotel could use some updating, as there is no pool or executive lounge, and the gym is very small Breakfast buffet is delicious and offers a large variety of food. Couldn't quite understand why, when... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for brilliant feedback on Tripadvisor. Sharing your friendly remarks with my team was absolutely a highlight. In the meantime I have already forwarded your comments about the complimentary peanuts to avoid similar shortcomings in the future. Thank you for recommending us, thank you for your loyalty. We hope to have the opportunity again to be of... More 

Wilton, Ct, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel is in the center of Maniz and a 5 min walk from the main train station. The Fitness First facility is wonderful for a workout and a block away. The furnishings are a little worn but it is very clean and well maintained. The staff is very helpful, and the food is quite good. The only thing lacking... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having selected the Hilton Mainz as your preferred choice of accommodation during your recent journey and of course for your good review about your stay. Your appreciation of our service and facilities is a great motivation to the entire team. We are very delighted about your excellent review and are hoping to be... More 

Santa Cruz, California
Top Contributor
82 reviews 82 reviews
20 hotel reviews
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is relatively small (for a Hilton), and feels cozy, though there are plenty of rooms. The location is excellent—a few blocks from the Dom (cathedral) and St. Stephan's Church (Chagall windows), with plenty of restaurants within a few blocks. It's also less than a 10 minute walk from the main train station (Mainz Hauptbanhof). Very quiet, despite being... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for choosing the Hilton Mainz City for your stay and thank you for the nice words in your review. We are glad that your stay was memorable and that you enjoyed our services. We hope you will visit Mainz again and that we will have another chance to welcome you again in our hotel. Kind Regards... More 

Grand Junction, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2015

The Hilton Mainz City Hotel is small and friendly while at the same time very efficient in every way imaginable. I enjoyed the long weekend I spent there. The room was clean, well decorated and had a balcony with a small table and chairs, which made my stay extra pleasant. Everywhere I wanted to go in Mainz was within easy... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, thank you for your very nice review about your recent stay at the Hilton Mainz City. We are very delighted to read that you enjoyed your stay and of course about the fact that you want to recommend us. Dear Guest, it would be a great pleasure to be able to welcome you back whenever your travel plans... More 

Mainz, Germany
1 review
5 of 5 stars Reviewed April 8, 2015

Great downtown location near Landtag House of Parliament and other important historic sites. Did one of the online city tours (shops were closed on the holiday weekend). Very interesting and informative. As a Hilton Diamond, was given the old great style welcome. Nice upgrade, welcoming drink and delicious chocolate pralines. Breakfast great and items looked very appetizing.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for posting your review on Tripadvisor.com. It is especially great to read that you could enjoy the Hilton Diamond benefits we provided. We are delighted that you had an amazing stay with us on your recent visit and hope to have the opportunity to be of service should your travel plans bring you to Mainz again.... More 

Portsmouth, UK
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 21, 2015

Stayed here for 2 nights and all I can say it was excellent, the reception was prompt and courtious. The room was lovely with a beutiful bathroom and lovey bed, with air conditioning and free TV and Wi-Fi. It is only a 10 minute walk from the main station.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your kind appreciation and review. Our main goal is to deliver excellent services to all our guests and we are very glad to read your comments about your pleasant stay. We look forward to welcome you at the Hilton Mainz City again. Best Regards Rebecca Kipper (p.p. Roland Roessler) More 

San Francisco, California
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 13, 2015

The Hilton Mainz City is nicely located in the center of town. The hotel is only a short taxi ride from the train station and is in easy walking distance of restaurants and shopping. The hotel itself is pretty average. The dining area is really only for breakfast, but the proximity to good restaurants makes this a moot point for... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for the opportunity given to review the comments shared from your recent stay with us. I am very sorry to read that we could not meet your expectations completely. Especially in regard to the breakfast I can assure you that this is not our standard. We always strive to improve our service and therefore your comments... More 

Brisbane, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 13, 2015

Breakfast was overbooked had to wait 30 minutes for seat and I was on my own Staff very friendly! Close to city Rooms very clean. Location great for day stopover enjoyed hotel immensely just fix the breakfast issue as makes the day start not as enjoyable as could be.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for staying at the Hilton Mainz City. Thank you for posting your review on Tripadvisor! Your entire satisfaction is exactly what we are working for and our main aim is to offer an excellent but also individual service to our guests. Therefore I am very sorry that you had to wait such a long time to... More 

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