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Hilton Mainz City

#5 of 42 Hotels in Mainz
Certificate of Excellence
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Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
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Hilton Mainz City
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Hilton Mainz City
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270 reviews from our community

Traveler rating
    96
    128
    32
    11
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Portsmouth, UK
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights and all I can say it was excellent, the reception was prompt and courtious. The room was lovely with a beutiful bathroom and lovey bed, with air conditioning and free TV and Wi-Fi. It is only a 10 minute walk from the main station.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your kind appreciation and review. Our main goal is to deliver excellent services to all our guests and we are very glad to read your comments about your pleasant stay. We look forward to welcome you at the Hilton Mainz City again. Best Regards Rebecca Kipper (p.p. Roland Roessler) More 

San Francisco, California
Contributor
12 reviews 12 reviews
9 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The Hilton Mainz City is nicely located in the center of town. The hotel is only a short taxi ride from the train station and is in easy walking distance of restaurants and shopping. The hotel itself is pretty average. The dining area is really only for breakfast, but the proximity to good restaurants makes this a moot point for... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for the opportunity given to review the comments shared from your recent stay with us. I am very sorry to read that we could not meet your expectations completely. Especially in regard to the breakfast I can assure you that this is not our standard. We always strive to improve our service and therefore your comments... More 

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Breakfast was overbooked had to wait 30 minutes for seat and I was on my own Staff very friendly! Close to city Rooms very clean. Location great for day stopover enjoyed hotel immensely just fix the breakfast issue as makes the day start not as enjoyable as could be.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for staying at the Hilton Mainz City. Thank you for posting your review on Tripadvisor! Your entire satisfaction is exactly what we are working for and our main aim is to offer an excellent but also individual service to our guests. Therefore I am very sorry that you had to wait such a long time to... More 

Mainz-Finthen, Germany
Top Contributor
53 reviews 53 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hilton Mainz City is located in the heart of Mainz. Located a block from Shillerplatz and a quick walk from the fußgangerplatz and Dömplatz, there is no shortage of shopping and dining options nearby. The hotel is well-appointed, and rooms are clean and smell fresh. The staff are incredibly attentive to all needs. The hotel bar is fantastic and... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, It is a pleasure to read that you had an amazing stay with us on your recent visit and delighted to learn that you were pleased with the overall stay. Regarding your comment about our breakfast service I am really delighted to and happy to share with the whole service team. We hope to have the opportunity to... More 

Barcelona, Spain
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night for business. Great location, near the centre. Modern hotel. Great treat. Spacious room and bathroom. Comfortable and clean room. Excellent dinner and breakfast buffet. Great for conventions. I do recommend this hotel for conventions, business and family/couple travellers. Thank you!

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for choosing the Hilton Mainz City and thank you for the nice words in your review. We are glad that your stay was memorable and that you enjoyed our services. We hope you will visit Mainz again soon and we will have the chance to welcome you again in our hotel. Best Regards, Rebecca Kipper p.p.... More 

Northallerton, United Kingdom
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 18, 2015

We could not have chosen better for our short stay over Fassenacht in Mainz. The town centre and Altstadt are all within easy walking distance and it only takes about 10 minutes from the train station. Best plan is to head along the main road and then you can see it. The room itself was very clean and comfortable and... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, It was my pleasure to read your comment on Tripadvisor.com. Thank you for staying at the Hilton Mainz City. It is great to read that we could meet your expectations and that you had a fantastic stay at our hotel. We would love to welcome you back whenever your travel plans bring you back to the city! Best... More 

Borna, Germany
1 review
4 of 5 stars Reviewed February 14, 2015

I have enjoyed my stay at this hotel. All is comfortable and convenient as you would expect it. Directly located in the heart of Maiz all tourist and shopping attractions are very close. Main train station is just 5 minutes foot walk away.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, thank you very much for having chosen the Hilton Mainz City for your recent stay. We're very delighted that you enjoyed your trip and liked our hotel that much. Dear Guest, it would be a great pleasure to be able to welcome you back whenever your travel plans will bring you back to Mainz. Best Regards Rebecca Kipper... More 

Pittsburgh, Pennsylvania
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 12, 2015

Walking distance from hauptbahnhof is around 15 minutes. It is tough to find, and the fact that there is a sign of the hotel with the wrong direction doesn't help the situation either. Due to that horrible, non-sense sign I wasted 20 minutes walking around. Weather was rainy and cold so it was very frustrating. Not to mention how useless... More 

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Grafenwoehr, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 6, 2015

An superb facility completely in-line with what you expect from the Hilton brand. Quiet, well-maintained, with immeditate access to the city and a short drivieng distance from the Frankfurt Am Main International Airport. The location within Mainz is not as easily found as its sister Hotel on the river. But five or so minutes of preparation to research its location... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, thank you very much for your recent stay and for sharing your great feedback with the community. We are very delighted to read that you enjoyed your stay and of course about the fact that you liked the location of our hotel that much. Dear guests, hopefully you will visit the most beautiful city of Rhineland-Palatinate soon again.... More 

2 reviews
4 of 5 stars Reviewed February 1, 2015

This hotel had some of the best staff of any hotel I have stayed at. They were very warm and helpful. I got very sick during my stay, even being confined to my room for a solid 3 days, they checked on me and sent tea to my room to help me feel better. The rooms are a little loud... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all we would like to thank you for being our guest and for your time to share your perfect feedback with us and other travellers through the tripadvisor website. It is great to read that you enjoyed your recent stay that much with us. Being called as maybe the best hotel referring to the friendliness of... More 

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