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All 42 Mainz hotels

Hilton Mainz City

4.0 of 5 Hotel   |   Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
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Ranked #5 of 42 hotels in Mainz
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Tuggster Bielefeld, Germany
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227 people have reviewed this hotel

Traveler rating
    83
    109
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Bielefeld, Germany
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely location, in the centre, easy to get to the main parts of the area. Had a room with a Balcony which was a nice little touch to sit in the sun. Breakfast was good, and staff helpful in all ways.

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Please allow me to thank you for your kind feedback about your stay at the Hilton Mainz City shared with us and other travellers. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz. Kind Regards , Rebecca Kipper p.p. Roland Roessler More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

facilties are avarage . but staffs are very kind and excellent

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. It is great to see that you enjoyed your recent stay with us. I am very happy to read your compliments about the friendliness of the staff and I will make sure to pass these on to the team. Dear guest, it... More

Gandia, Spain
Top Contributor
104 reviews 104 reviews
80 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Not the greatest of hotels. Some way from the station in a poor and run area. The lobby is quite nice and the public areas are clean and well looked after but the rooms are a disappointment. They are quite big but the furniture and decor are dark, old and in dire need of refurbishment. The air conditioning is almost... More

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. Your feedback is much appreciated and I am sorry to read that you were not entirely satisfied with your stay. At the same time I would like to thank you for your compliments on the friendliness and... More

Bangalore, India
1 review
2 of 5 stars Reviewed 4 weeks ago

I got locked out of the room as the key did not work; they could not repair & made me sleep in another room, missing my medicines. Next morning I was woken up at 5:30am and asked to shift all my baggage to a new room. Further there was no real apologetic feeling or compensation for the experience. It was... More

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing this quick feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. Please rest assured that the mentioned situation is not our standard and corrective actions have been taken with our Team in order to guarantee the expected Hilton standard and quality. Dear... More

Pendleton, South Carolina
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in the Hilton Mainz City on two occasions in July. The hotel was in walking distance of the Mainz Haupt Bahnhof, the Sixt Car Rental office and the old area of Mainz. The staff spoke excellent English and was very helpful and accommodating. They even provided a very large bucket of ice cubes for us hot and thirsty... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, How nice of you to take the time to post your comments about the Hilton Mainz City on TripAdvisor. Thanks so much for that. It is great to read that you felt most comfortable during your stay. We truly appreciate your comments, especially those referring to the friendliness and efficiency of our team, which I will happily share... More

Nivelles, Belgium
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 7, 2014

This is a nice hotel in a convenient location for seeing Mainz. Everything was clean and modern. The water pressure in the shower was amazing. The bed was a little too hard though. The staff were pleasant and helpful.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your great review on Tripadvisor.com. Reading experiences like yours is always a great motivation. Thank you. Best Regards from Mainz, Rebecca Kipper More

Milford, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 5, 2014

The only reason we give this a 4 star rating is because the wi-fi in the room cost $15.00 per night. If we had free wi-fi, we would give 5 stars without a second thought. The staff is very friendly and very helpful. They were able to communicate very well with us in English and provided a map and directions... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. I am delighted to read that you had a great stay at the Hilton Mainz City. Sharing your warm compliments about our front desk staff was definitely a highlight and is a great motivation for all of them. In regard to the... More

Fort Worth, Texas
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 29, 2014

Stayed here July 2013. It sits directly next to the Rhine River which I really enjoyed since you can sit out on the dining patio in the evening and watch the ships go by. Also, enjoyed watching all the people bicycle or walk the paved trail between the river and the hotel patio...Rooms and staff are all great also. Hotel... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. It is great to see that you enjoyed your recent stay with us. I am very happy to read your compliments about the friendliness of the staff and I will make sure to pass these on to the team. Dear guest, it... More

Grafenwoehr, Germany
1 review
5 of 5 stars Reviewed June 22, 2014

Very pleased with the stay. In my view, over the past year the Hilton City-Mainz has out performed it's larger sibling, The Hilton-Mainz located on the river several blocks away. However, this survey's requirment to provide a minimum of 200 characters has assured I will not complete one again. That is a shame give the quality of the Hilton family... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. We hope to welcome you back... More

Contributor
19 reviews 19 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 15, 2014

We checked-in in the morning and had the room right away. The room was quite large, comfortable and well equipped. We had a comfortable stay. The downside was that wi-fi was only free at lobby and breakfast would cost extra.

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, It is a pleasure to read that you had an amazing stay with us on your recent visit. Thank you very much for your kind words. We hope to have the opportunity to be of service, should your upcoming travel plans bring you to Mainz. Kind regards, Rebecca Kipper p.p. Roland Roessler More

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Additional Information about Hilton Mainz City

Address: Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Mainz City 4*
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Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#4 Luxury Hotel in Mainz #4 Business Hotel in Mainz #6 Romantic Hotel in Mainz
Hotel Class
Number of rooms
127

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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