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Hilton Mainz City

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Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
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Hilton Mainz City
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315 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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  • All months
    (315)
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    (71)
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Anchorage, United States
5 of 5 stars Reviewed 6 days ago NEW

Exceptional service from all service personnel! Wonderful setting, extremely comfortable room for my wife and myself! Breakfast was fresh and very well prepared, very tasty. Thanks for a great experience at every turn.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, thank you very much for your recent stay and for sharing your valuable feedback with the community. We are very delighted about your excellent review and are hoping to be able to welcome you back very soon! Warm greetings from Mainz Rebecca Kipper p.p. Roland Roessler More 

Norway
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

We use the hotel as a one night stop over, during our family holiday. Hotel is easy to find, and have a parking garage, parking was 20 euro, which is normal at hotels. I called in advance the day before arrival, to ensure that our room had the two additional beds which was needed for the kids, this was insured... More 

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, How nice of you to take the time to post your comments about the Hilton Mainz on TripAdvisor. Thanks so much for that. It is great to read that you enjoyed your recent stay with us. Especially our Front Desk Team will be pleased to learn about your kind words. Your recommendation is much appreciated and we look... More 

Reigate, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a perfectly acceptable hilton for one night - friendly staff, bigger than average room. BUT very hard bed - not the usual hilton bed - very limited room service choices and rubbish on site gym (although they give you a pass for the nearby Fitness First. For an extended stay check out the riverside Hilton instead.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor.com. Your feedback is much appreciated and I am sorry to read that you were not entirely satisfied with your stay. However, I would like to thank you for your compliments on the friendliness of our staff. Dear guest, although we did not... More 

Berwyn, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very good service and rooms. My only issues are (a) the usual way-too-thin bed pillows, and (b) Hilton's corporate practice of providing courtesy in-room wifi (I still can''t figure out the logic behind the "lower" tier brands providing free in-room wifi and other freebies that the "higher" tier brands don't) .

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It’s a pleasure to read that you enjoyed your stay so much. It is important to... More 

Sunny Isles Beach, Florida
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hilton Mainz is centrally located and it is walkable to everywhere: city center, restaurants area, river walkpath (Rein). The staff is good and always happy to assist you during your stay. They have a parking garage. We stayed at the top floor. The rood had a balcony with a great view

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your complimenting review on Trip Advisor! It is great to read that we were able to exceed your expectations. Sharing your friendly remarks with my team was absolutely a highlight. We hope to have the opportunity to be of service should your upcoming travel plans bring you to Mainz. Best Wishes Rebecca Kipper... More 

Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location. Staff Extremely friendly & helpful. They went out of their way to make our stay as enjoyable and hassle free., There is a bike path right outside the door. Located in the city area, close to shop and lots of restaurants. Would stay here again.

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your great review of your recent stay at Hilton Mainz City. We truly appreciate your comments, especially those referring to the friendliness and efficiency of our team, which I will happily share with them. Dear guest, it would be a pleasure to welcome you soon again to the Hilton Mainz City. Sincerely yours... More 

Minneapolis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Traveling over seas can be a bit nerve racking. My flight was delayed due to weather. I arrived a day later and early in the morning before check standard check in. The staff made sure there was a room available for me. The staff also inquired to my trip. Realizing that I had been traveling for over 24 hrs and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, We are very delighted about your excellent review and that you enjoyed your recent stay at the Hilton Mainz City that much. It was a great pleasure to read through your review. Your appreciation of our service and facilities is a great motivation to the entire team. We are very thankful for your perfect rating. Dear Guest, we... More 

Warsaw, Poland
Level Contributor
129 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed June 16, 2015

have seen quite a few of them and this one isn't anything special. during my stay my room was in another building and it was impossible to find the way without asking someone for directions. Apparently the sign was stolen. Who would steal a sign with room numbers on it? Anyway, check if it's there when you arrive.

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for your current stay at the Hilton Hotel Mainz and for reviewing your stay with us. We appreciate your honest input and apologize for the issues you encountered. As we constantly look for new ways to improve our guests' experience, we will share your comments with our team. Dear Guest, we hope you will return to... More 

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