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All 42 Mainz hotels

Hilton Mainz City

4.0 of 5 Hotel   |   Munsterstrasse 3, 55116 Mainz, Rhineland-Palatinate, Germany
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86%
Ranked #5 of 42 hotels in Mainz
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
dcm13 Nivelles, Belgium
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222 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Nivelles, Belgium
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel in a convenient location for seeing Mainz. Everything was clean and modern. The water pressure in the shower was amazing. The bed was a little too hard though. The staff were pleasant and helpful.

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your great review on Tripadvisor.com. Reading experiences like yours is always a great motivation. Thank you. Best Regards from Mainz, Rebecca Kipper More

Milford, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The only reason we give this a 4 star rating is because the wi-fi in the room cost $15.00 per night. If we had free wi-fi, we would give 5 stars without a second thought. The staff is very friendly and very helpful. They were able to communicate very well with us in English and provided a map and directions... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. I am delighted to read that you had a great stay at the Hilton Mainz City. Sharing your warm compliments about our front desk staff was definitely a highlight and is a great motivation for all of them. In regard to the... More

Fort Worth, Texas
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here July 2013. It sits directly next to the Rhine River which I really enjoyed since you can sit out on the dining patio in the evening and watch the ships go by. Also, enjoyed watching all the people bicycle or walk the paved trail between the river and the hotel patio...Rooms and staff are all great also. Hotel... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. It is great to see that you enjoyed your recent stay with us. I am very happy to read your compliments about the friendliness of the staff and I will make sure to pass these on to the team. Dear guest, it... More

Grafenwoehr, Germany
1 review
5 of 5 stars Reviewed 4 weeks ago

Very pleased with the stay. In my view, over the past year the Hilton City-Mainz has out performed it's larger sibling, The Hilton-Mainz located on the river several blocks away. However, this survey's requirment to provide a minimum of 200 characters has assured I will not complete one again. That is a shame give the quality of the Hilton family... More

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. We hope to welcome you back... More

Contributor
19 reviews 19 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 15, 2014

We checked-in in the morning and had the room right away. The room was quite large, comfortable and well equipped. We had a comfortable stay. The downside was that wi-fi was only free at lobby and breakfast would cost extra.

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, It is a pleasure to read that you had an amazing stay with us on your recent visit. Thank you very much for your kind words. We hope to have the opportunity to be of service, should your upcoming travel plans bring you to Mainz. Kind regards, Rebecca Kipper p.p. Roland Roessler More

Houston, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2014

Overall the room and service at the hotel was great. Only complaint was that in-room wi-fi service was 15 Euro per day. Free wi-fi service was only available in the lobby (couldn't access when in-room).

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for posting your review on Tripadvisor! Sharing your warm compliments about our staff was definitely a highlight and is a great motivation for all of them. In regard to the internet prices I would like to inform you that we are currently in negotiations with our internet provider to offer a lower price in our guest... More

Moss, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

Had a pleasant stay in Hilton Mainz City. The hotel has typical Hilton standard, and has always provided me with a relaxing stay when I'm there for business. The rooms are large and clean. And even though it's very central in the city of Mainz, you don't get disturbed by the noise from the city.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your great feedback. It was a great pleasure to read through your review. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz. Kind regards, Rebecca Kipper p.p. Roland Roessler More

PARIS, FRANCE
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 26, 2014

Old-fashioned decoration plus old upholstery, this hotel in a hidden street close to the center could look like your best option in Mainz but it's not. Rooms are dark, upholstery was dirty and worst of all, if you happen to be on a business trip, NO FREE WI FI in the room. 15€ per day. Funny to see most of... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing this quick feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. We will share your comments with our team as we constantly look for new ways to improve our guests' experience. Regarding the internet prices, I would like to inform you that... More

Virginia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2014

Fitness center off premises, nice touch to allow guest to use commercial gym. I've stayed in HH in Kuwait, Korea, Stuttgart, Hawaii, Miami, NYC ect.. The Dining staff, bartender, and reception staff were awsome at this HH... Great experience, higly recommend

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and... More

Tampa, Florida, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

I have been at the Hilton Mainz city about 3 times in the past month, I love it. The staff is excellent; breakfast is a 100% the best. Is right downtown in the city of Mainz, the location makes is so accessible to the airport in Frankfurt, is right in the middle of everything you need. Hotel has parking the... More

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your complimenting review on Trip Advisor! I am delighted to read that we had the pleasure of having you with us three times in the past month. It is great to read that we were able to exceed your expectations. Sharing your friendly remarks with my team was absolutely a highlight. Dear guest,... More

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Additional Information about Hilton Mainz City

Address: Munsterstrasse 3, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mainz City 4*
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Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#4 Luxury Hotel in Mainz #4 Business Hotel in Mainz #6 Romantic Hotel in Mainz
Hotel Class
Number of rooms
127

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