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All 42 Mainz hotels

Hilton Mainz City

4.0 of 5 Hotel   |   Munsterstrasse 3, 55116 Mainz, Rhineland-Palatinate, Germany
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Ranked #5 of 42 hotels in Mainz
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Gunther D Bornem, Belgium
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203 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bornem, Belgium
Contributor
15 reviews 15 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

Well the location is good, but it didn't deliver the Hilton experience to me. The room was outdated, typically "cheap" German hotel furniture, but clean - no remarks on that. There is indeed a little park on the opposite side of the hotel and it is a located in an almost traffic-free street, but when the delivery truck arrives at... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. Your entire satisfaction is exactly what we are working for and our main aim is to... More

Yorkshire
Top Contributor
62 reviews 62 reviews
59 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is well located for the station and Aldstadt on an almost traffic-free street with a small park opposite.My room was standard Hilton,down to the polished granite bathroom surfaces and the complementary toiletries.The bed was firm,and the furniture and lighting good.The room was entirely clean and everything intended to work,did so. My first annoyance was apparently discovering that the... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, We would like to thank you for being our guest and for your time to share your feedback with us and other travellers through the tripadvisor website. We appreciate your honest input and apologize for the issues you encountered. In regard to the air conditioning we informed our engineering department to check the functionality to avoid similar shortcomings... More

Bracknell, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at the Hilton Mainz City every month for work business. This hotel ticks all the boxes for a single business woman travelling alone. They have an underground garage for parking the rental car. It’s right in the heart of Old Mainz, I can walk out of the hotel to the center of town and not feel at all... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, We very appreciate that you take the time to post your comments about the Hilton Mainz City on TripAdvisor. It is a pleasure to read that you are always having an amazing stay with us. Sharing your warm compliments about our staff is definitely a highlight and a great motivation for all of them. We are looking forward... More

Wellingborough, United Kingdom
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 18, 2014

The Hilton Mainz City hotel is located in the old town area. The hotel is within walking distance of good shopping, great restaurants and Museums. Very large market area with many participants. The rooms of the hotel are nice, with plenty of room. The staff is very helpful, your wish is their pleasure. The beds are comfortable, and the breakfast... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your great review of your recent stay at the Hilton Mainz City. It is great to read that we were able to exceed your expectations. We truly appreciate your comments, especially those referring to the friendliness and efficiency of our team, which I will happily share with them. Dear guests, hopefully you will... More

London
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 17, 2014

Hilton quality for service and standards, never fails to please. Well appointed rooms, with comfortable beds, well stocked bathroom and lots of desk space. The restaurant offers excellent buffet breakfasts and dinners, overlooking the River Main. Popular bar area, for pre dinner drinks.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your time to share your experience with us and other travellers through tripadvisor.com. It was a great pleasure to read through your review. Your appreciation of our service and facilities is a great motivation to the entire team. We are very thankful for your perfect rating. We look forward to welcome you back... More

Pittsburgh, Pennsylvania
Top Contributor
81 reviews 81 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 9, 2014

there are two Hiltons in Mainz. this one is near the old town, the other is down by the river. The hotel is boutique and very clean. Breakfast is excellent (american and european). The bar is dead, the dining room/bar area is dated, very "80''s but otherwise a very nice hotel. No exec floor or lounge, but really cool rooms... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for taking the time to share your thoughts about your recent stay at the Hilton Mainz City. Receiving feedback from our guests is one of the highest priorities as it allows us to constantly improve our level of service. I’m glad to hear that you were completely satisfied with our breakfast offer. Your appreciation... More

Ottawa, Canada
Top Contributor
120 reviews 120 reviews
28 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed March 9, 2014

This is about our fifth visit here and we have always found helpful staff, great service, very clean quiet rooms. Hotel is a short walk from the train station with lots of shopping and restaurants nearby

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and... More

Grand Rapids, Michigan
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 22, 2014

I have stayed at this hotel many times over the years as a preferable alternative to staying in Frankfurt or at the Frankfurt airport the night before a flight. It is about a 5 minute walk from the main train station. It is about 20 minutes to the Mainz main station from the airport by train. Of course they have... More

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HiltonMainzundCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for recommending the Hilton Mainz City to other travellers on Tripadvisor. I am delighted about your positive ratings for our hotel, our team and the services provided and that you enjoyed your stay with us in general. Your recommendation is much appreciated and we look forward to the week your travel plans will bring... More

Wilton, Ct, United States
1 review
4 of 5 stars Reviewed February 9, 2014

If you want a hotel that has excellent service this is your hotel. The staff is extremely helpful and does what it can to help out when issues occur. The unlimited access to the external fitness facility (Fitness First two blocks away) is unmatched by most hotels anywhere. The only issue with this hotel is that they eliminated wired internet... More

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, It is a pleasure to read that you had an amazing stay with us on your recent visit and delighted to learn that you were pleased with the overall stay. Sharing your warm compliments about our team was definitely a highlight and is a great motivation for all of them. Regarding the internet, I am very sorry to... More

Potomac, MD
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 25, 2014

Took the train from Frankfurt to Mainz- cost 8 euros and took 1/2 hour. Once I got my bearings upon arrival, it was not a bad 10 minute walk to the Hilton. Hotel was nice-it is a Hilton so pretty much what you expect. Clean and convenient. Staff was nice. Easy walk to the old city

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HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. It is great to see that you enjoyed your recent stay with us. I am very happy to read your compliments about the friendliness of the staff and I will make sure to pass these on to the team. Dear guest, it... More

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Additional Information about Hilton Mainz City

Also Known As:
Hilton Mainz City Hotel
Hilton Mainz City Hotel Mainz
Hilton International Mainz
Hilton Mainz
Mainz Hilton
Address: Munsterstrasse 3, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mainz City 4*
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