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All 42 Mainz hotels

Hilton Mainz City

4.0 of 5 Hotel   |   Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
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Ranked #5 of 42 Hotels in Mainz
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Gaël C
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240 reviews from our community

Traveler rating
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    27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I coming to this hotel once every 3 weeks. The hotel is very well situated if you want to visit the inner city by feet. The staff team is really friendly and specially the bar waiters. Moreover the fitness offering is really good. I definitely recommend this hotel.

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Calangute, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

It has a great location and in city centre. I have been travelling to Frankfurt but staying in Mainz for last several years. First time decided to stay in city centre. Turned out to be a cool hotel to stay.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, We would like to thank you for being our guest and for your time to share your great feedback with us and other travellers through the tripadvisor websit. We are very happy to read that you enjoyed your recent stay at the Hilton Mainz City that much. Dear guests, hopefully you will visit the most beautiful city of... More

Hoogeveen, The Netherlands
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is in bad need of a remodeling. Specially the main area and the restaurant. The room was ok and nothing special. Internet was not free of charge, which was disappointing. We had two rooms and in one of the rooms the window would not open while in the other one it was possible. In one of the rooms... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for taking the time to express your thoughts and concerns.With great concern I had to read that you haven’t been fully satisfied with your stay and I would like to apologize for any inconvenience caused. Receiving feedback from our guests is one of the highest priorities as it allows us to constantly improve our level of... More

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked this hotel because of the excellent advance purchase rate available via the Hilton HHonors site . . . Little did I know what a tremendous location it would be for my less than 24-hour visit to this beautiful German city! Everything is easy to reach by foot from the hotel. My experience from check-in to check-out was fantastic! I... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, We are very thankful for your perfect rating. It was a great pleasure to read through your review. Your appreciation of our service and facilities is a great motivation to the entire team. Mainz is always worth on a journey. We hope to welcome you again so you can spend more time in our beautiful city. Best Regards,... More

Fort Collins, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Is a good location when using rail system throughout the country. Staff nicely accommodated my custom breakfast and ordering from the bar requests. Rooms are lovely, overlooking a well tended courtyard w/ one wall being historic quatrafoil windows, another, a stone wall w/a small bubbly fountain and bronze figure sculptures. Sturdy wooden tables dot the space, some with large umbrellas... More

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for choosing the Hilton Mainz City for your stay and thank you for posting your personal feedback on Tripadvisour. It is an absolute pleasure for us to see that you enjoyed your stay that much. At the same time I would like to thank you on your remarks regarding the choice of our coffee which will... More

Braunschweig, Germany
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have been staying here regularly over the years as it is the perfect location for anything you may be up to in downtown Mainz. Moreover they offer good value for money, breakfast is excellent, there is a nice bar and a quiet courtyard to be used in the summer. Rooms are very clean, beds comfortable and it is really... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your great feedback on Tripadvisor. I am delighted to read that we always have the pleasure of having you with us since years. Regular guests like you are always great. Again, I would like to thank you for your perfect feedback, especially your comments on breakfast and... More

Texas
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hilton properties bring with them the need to meet higher levels of expectations. I was initially concerned about booking this property - based upon some of the reviews here on Trip Advisor. We arrived early via taxi from the Mainz Hbf -- and were absolutely thrilled from that moment thru our multi-day stay. The room was absolutely silent -- large... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Please allow me to thank you for your kind feedback about your stay at the Hilton Mainz City shared with us and other travellers. It is great to read that you enjoyed your recent stay with us. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz.... More

ely
Top Contributor
94 reviews 94 reviews
35 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed September 17, 2014

This is a nice stylish hotel in the heart of Mainz. The room was large, and clean, and the bed was very comfortable. Breakfast was excellent. My big gripe is that although wi-fi is free in the lobby, in your room it costs an eye popping 15 euros a night. In these days of ubiquitous wi-fi this is a preposterous... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for posting your review on Tripadvisor! It is of utmost importance to constantly hear and monitor our guest's feedback in order to further improve our standard. It is unfortunate and we deeply regret that we were not able to have you completely satisfied. On the other hand, we are glad that you liked the rooms and... More

Chicago, Illinois - USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 16, 2014

Arriving at the hotel tired and ready for check in, we were advised there were no rooms available. Having pre-paid our room in full, we wondered how this could be, and were further confused when customer after customer arrived, presented their credit cards, and were shown to their rooms. When we brought this to the attention of front desk staff... More

Was this review helpful? Yes 2
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing this quick feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. We absolutely understand your dissatisfaction and deeply regret the mentioned situation. Dear Guest, although we did not completely meet your expectations this time, it would be a big pleasure for the... More

Holland
Top Contributor
114 reviews 114 reviews
34 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 4, 2014

The Hilton Mainz City is located perfectly to explore Mainz a nice old town the hotel itself is a little bit dated but in perfect condition and the rooms are nice and clean. the Staf at the hotel is very friendly and helpful making your stay a nice experiance. One thing to wathc for when you take a taxi from... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Please allow me to thank you for your kind feedback about your stay at the Hilton Mainz shared with us and other travellers. Sharing your warm compliments about our staff was definitely a highlight and is a great motivation for all of them. On the behalf of other travellers I would like to thank you especially for your... More

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Additional Information about Hilton Mainz City

Address: Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
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Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton

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