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All 42 Mainz hotels

Hilton Mainz City

4.0 of 5 Hotel   |   Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
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84%
Ranked #5 of 42 Hotels in Mainz
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Charlesnfergus ely
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231 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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ely
Top Contributor
93 reviews 93 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a nice stylish hotel in the heart of Mainz. The room was large, and clean, and the bed was very comfortable. Breakfast was excellent. My big gripe is that although wi-fi is free in the lobby, in your room it costs an eye popping 15 euros a night. In these days of ubiquitous wi-fi this is a preposterous... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for posting your review on Tripadvisor! It is of utmost importance to constantly hear and monitor our guest's feedback in order to further improve our standard. It is unfortunate and we deeply regret that we were not able to have you completely satisfied. On the other hand, we are glad that you liked the rooms and... More

Chicago, Illinois - USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Arriving at the hotel tired and ready for check in, we were advised there were no rooms available. Having pre-paid our room in full, we wondered how this could be, and were further confused when customer after customer arrived, presented their credit cards, and were shown to their rooms. When we brought this to the attention of front desk staff... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing this quick feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. We absolutely understand your dissatisfaction and deeply regret the mentioned situation. Dear Guest, although we did not completely meet your expectations this time, it would be a big pleasure for the... More

Holland
Top Contributor
114 reviews 114 reviews
34 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hilton Mainz City is located perfectly to explore Mainz a nice old town the hotel itself is a little bit dated but in perfect condition and the rooms are nice and clean. the Staf at the hotel is very friendly and helpful making your stay a nice experiance. One thing to wathc for when you take a taxi from... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Please allow me to thank you for your kind feedback about your stay at the Hilton Mainz shared with us and other travellers. Sharing your warm compliments about our staff was definitely a highlight and is a great motivation for all of them. On the behalf of other travellers I would like to thank you especially for your... More

Mount Pleasant, South Carolina
Top Contributor
107 reviews 107 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed multiple times at this Hilton and really like it. The location is awesome (right at the river) and downtown Mainz is in walking distance. The restaurant was average but that's not important with so many choices in walking distance. I will stay here again in the future

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. I am delighted to read that we had the pleasure of having you with us for another time and that you felt comfortable in our hotel. Thank you for recommending us and we hope to have the opportunity to be of service... More

Bielefeld, Germany
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely location, in the centre, easy to get to the main parts of the area. Had a room with a Balcony which was a nice little touch to sit in the sun. Breakfast was good, and staff helpful in all ways.

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Please allow me to thank you for your kind feedback about your stay at the Hilton Mainz City shared with us and other travellers. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz. Kind Regards , Rebecca Kipper p.p. Roland Roessler More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 4, 2014

facilties are avarage . but staffs are very kind and excellent

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. It is great to see that you enjoyed your recent stay with us. I am very happy to read your compliments about the friendliness of the staff and I will make sure to pass these on to the team. Dear guest, it... More

Gandia, Spain
Top Contributor
105 reviews 105 reviews
80 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed August 3, 2014

Not the greatest of hotels. Some way from the station in a poor and run area. The lobby is quite nice and the public areas are clean and well looked after but the rooms are a disappointment. They are quite big but the furniture and decor are dark, old and in dire need of refurbishment. The air conditioning is almost... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. Your feedback is much appreciated and I am sorry to read that you were not entirely satisfied with your stay. At the same time I would like to thank you for your compliments on the friendliness and... More

Bangalore, India
1 review
2 of 5 stars Reviewed July 31, 2014

I got locked out of the room as the key did not work; they could not repair & made me sleep in another room, missing my medicines. Next morning I was woken up at 5:30am and asked to shift all my baggage to a new room. Further there was no real apologetic feeling or compensation for the experience. It was... More

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing this quick feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. Please rest assured that the mentioned situation is not our standard and corrective actions have been taken with our Team in order to guarantee the expected Hilton standard and quality. Dear... More

Pendleton, South Carolina
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 30, 2014

We stayed in the Hilton Mainz City on two occasions in July. The hotel was in walking distance of the Mainz Haupt Bahnhof, the Sixt Car Rental office and the old area of Mainz. The staff spoke excellent English and was very helpful and accommodating. They even provided a very large bucket of ice cubes for us hot and thirsty... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, How nice of you to take the time to post your comments about the Hilton Mainz City on TripAdvisor. Thanks so much for that. It is great to read that you felt most comfortable during your stay. We truly appreciate your comments, especially those referring to the friendliness and efficiency of our team, which I will happily share... More

Nivelles, Belgium
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 7, 2014

This is a nice hotel in a convenient location for seeing Mainz. Everything was clean and modern. The water pressure in the shower was amazing. The bed was a little too hard though. The staff were pleasant and helpful.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your great review on Tripadvisor.com. Reading experiences like yours is always a great motivation. Thank you. Best Regards from Mainz, Rebecca Kipper More

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Additional Information about Hilton Mainz City

Address: Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
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Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton

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