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Hilton Mainz City

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Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
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1 room 1 guest
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Hilton Mainz City
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324 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (324)
  • Mar-May only
    (71)
  • Jun-Aug only
    (116)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (72)
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Chicago, Illinois
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were staying in the Mainz Hilton by the river before our 14 day trip to Italy (see other review). We wanted to leave one of our heavy bags in Mainz but didn't know if it would be possible between hotels (we wanted to be closer to the Hauptbahnhof in order to get to the airport in a timely fashion).... More 

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Washington Metro
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

This particular hotel is in a good location to Mainz City where anyone can walk to stores and restaurants; however, the hotel is old, over 20 years, and it needs remodeling and fixes a lot of places. The hotel staff were pleasant and friendly, and especially a director of operations (equivalent to "General Manager" in U.S.A.) was very professional and... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, we appreciate your very positive review for your stay at the Hilton Mainz City - thank you! Sharing your warm compliments about our desk staff was definitely a highlight and is a great motivation for all of them. At the same time we would like to thank you for your remarks regarding the need of a renovation which... More 

Baltimore, United States
Level Contributor
8 reviews
8 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I selected this over a larger Hilton in Frankfurt because this didn't feel like a hotel that I could find anywhere. It was in a great location (near train station and city historic district), the building had character (balconies on upper floors, nice courtyard for dining outside). The furnishings and décor in halls and rooms is not contemporary and a... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing your great experience with the readers of Trip Advisor. I am very happy to know that we could meet your expectations and that you enjoyed your stay that much. Reading through experiences like yours is always a great motivation. Thank you. We hope to welcome you back soon. Best Regards Rebecca Kipper p.p. Roland... More 

Arlington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Hilton quality, very good, excellent location, short walk to downtown area, shopping area, attractions and train station. Hotel did not have rooms for 3 adults available so received two adjacent rooms for price of one.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, How nice of you to take the time to post your comments about the Hilton Mainz City on TripAdvisor. It was a pleasure to read your most kind feedback. Thanks so much for that. We hope you had a good onward journey and would be happy to welcome you and your family back soon! Best Wishes Rebecca Kipper... More 

Phoenix, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Good Hotel and good location. It is in walking distance of downtown and all the sights to see. River is great and the sights are fantastic. Hotel is a great relaxing place to stay. I would recommend it and good restaurants around the corner.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, We would like to thank you for being our guest and for your time to share your exceptional feedback with us and other travellers through the tripadvisor website. Hopefully we will have another chance to welcome you at our hotel. Best Regards Rebecca Kipper (p.p. Roland Roessler) More 

Fort Worth, Texas
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you want a hotel thats right in the middle of Mainz city, this your hotel. A couple of minute walk to food, beer, ice cream and shopping. The room had A/C but was not very cold. While the room was clean and spacious, the room feels old and is in need of a renovation/modernization. WiFi was very fast which... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, It is of utmost importance to constantly hear and monitor our guest's feedback in order to further improve our standard. Therefore I would like to thank you for reviewing your stay with us. I will share your comments regarding the renovation and modernization with our team as we constantly look for new ways to improve our guests' experience.... More 

Central Coast, CA
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I cannot say enough good things about this hotel. My husband and I stayed here for almost 2 weeks while I was on business and we liked it so much, I almost wanted to keep it the best kept secret in Mainz. This property is not a touristy place: as far as we could tell, it was mostly Germans staying... More 

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your excellent feedback! It was a great pleasure to read through your review. Your appreciation of our service and facilities is a great motivation to the entire team. We are very thankful for your perfect rating and appreciate your kind and friendly words. Dear guest, it would be a pleasure to welcome you... More 

Anchorage, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Exceptional service from all service personnel! Wonderful setting, extremely comfortable room for my wife and myself! Breakfast was fresh and very well prepared, very tasty. Thanks for a great experience at every turn.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, thank you very much for your recent stay and for sharing your valuable feedback with the community. We are very delighted about your excellent review and are hoping to be able to welcome you back very soon! Warm greetings from Mainz Rebecca Kipper p.p. Roland Roessler More 

Denmark
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 24, 2015

We use the hotel as a one night stop over, during our family holiday. Hotel is easy to find, and have a parking garage, parking was 20 euro, which is normal at hotels. I called in advance the day before arrival, to ensure that our room had the two additional beds which was needed for the kids, this was insured... More 

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, How nice of you to take the time to post your comments about the Hilton Mainz on TripAdvisor. Thanks so much for that. It is great to read that you enjoyed your recent stay with us. Especially our Front Desk Team will be pleased to learn about your kind words. Your recommendation is much appreciated and we look... More 

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